Session ID:

Cloud Fusion Procure to Pay

10482
for BPM Services Industry
Prepared by:
Ramananda Nayak
Director- Solution Architecture
Reach profitability and overarching
business goals using Oracle Cloud Satish Devani
P2P Capabilities Practice Director

25-Apr-2018 1:15 PM
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Agenda

• Introduction- About Inspirage

• Customer profile
• Project Objectives and key requirements
• Oracle Cloud to begin transformation journey
• Key Challenges
• Continuous Improvements - Future roadmap
• Lessons Learnt
• Key Results and Conclusion
Introduction –
About Inspirage
 FOUR CORNERSTONES OF AN
INTEGRATED SUPPLY CHAIN
Product Lifecycle Management Demand & Supply Planning
Enterprise Data Management INNOVATION SUPPLY CHAIN
Sales & Operations Planning
Product Ideation MANAGEMENT MANAGEMENT Inventory & SC Optimization
Formulation & Compliance Procurement
Commercialization Manufacturing

Order Management ERP

LOGISTICS ERP &
Warehouse Management MANAGEMENT FINANCIALS
Financials
Transportation Management Analytics
Global Trade

4
 INDUSTRY RECOGNITION

Inc. 5000 •Ranked among

North America: America’s Ranked among
fastest growing
2016, 2015, 2014 Fastest-Growing top global
firms by
APAC: Private Consulting consulting firms
2017, 2013 Companies magazine for SCM &
Titan Award: Logistics
2011 & 2010 2017, 2016, Optimization
2015, 2014 •2016

5
GLOBAL PRESENCE

UNITED KINGDOM

IRELAND
NETHERLANDS
WASHINGTON
PENNSYLVANIA

INDIA

MALAYSIA

60+ COUNTRIES
Worked and deployed teams worldwide
6
 INTRODUCING
OUR SERVICES

MANAGED MANAGEMENT
SERVICES CONSULTING

CLOUD
INTEGRATION TECHNOLOGY
SOLUTIONS ENABLEMENT

DIGITAL TRANSFORMATION
& ANALYTICS
7
Customer Profile
Customer Profile
• BPM Industry
• $6B+ 2017 Revenue
• 100,000+ employees globally
• 3000+ cloud user base
• 40+ Countries

• Business Process Management (BPM) Services company primarily deals with methods to
manage a client organization’s business processes, which may be structured reusable
practices or unstructured unique practices with a lot of variability.
Some of the examples are:
o Customer Experience Management- call center for a client organization
o Manage Procurement, Finance and Accounting Services- for a client organization
o Manage Human Resource Services
• Innovation, continuous improvements and implementing cost effective processes are key
requirements of this industry.
Project Objectives
and Key
Requirements
Project Objectives

• Deploy purchasing solution for company newly born due to spin off from parent
company
• Lift and shift from current Oracle on premise system to Oracle Fusion Cloud
system in Phase 1
• Build a scalable system to roll out the new procurement solution to 20+
countries
• Minimize infrastructure/ maintenance cost
• Begin the transformation journey
• Improve KPIs/ ROI
o Invoice processing duration
o Requisition to Payment time
o Hold management - reduction in exceptions
Key P2P Process Requirements
• Efficient cost structure and controls to minimize operational costs
• Standardized and Integrated source to pay process
o Procurement of Indirect Material -Category based: Noncatalog, Local catalog and
Punch-Out
o Quantity based vs Amount based procurement
o Ad-hoc approval process for requisitions with end use based approval process
o Commodity/ Supplier category based PO approval process
o Automatic vs manual PO creation based on amount, catalog type and category
• Auto-create PO’s for low value non-catalog requisitions with exceptions such as leasing
o Additional Information templates to procure certain categories
o Workflow Notification management across document type processing- requisitions,
POs, Invoices
Key P2P Process Requirements
• Automated Accounts Payable processes- Automated process for invoice entry
through payment
o Invoice imaging, entry and validation
o Invoice Exception/Hold management: Automated application of invoice holds for
exceptions
o Integration with payment system
• Security requirements across business functions and data visibility
• Seamless Integrations with multiple systems
Oracle Cloud to begin
transformation
journey
Oracle Cloud to begin transformation journey

• Cloud implementation in multiple phases using Inspirage Rapid Value

Methodology

• Cloud P2P as immediate system to manage their business as-is

o Create and Approve Requisitions- mapped old process of ad-hoc approval
o Combination of automatic and manual PO creation and approval
o Standard Receiving process
o Invoice Management and Payables

• Business process re-engineering based on Oracle Cloud best practices developed

by Inspirage COE and pre-built templates

• Implementation of additional Oracle Cloud functionality as continuous

improvements based on the process re-engineering exercise
Key Challenges
Key Challenges
• Change Management
o New user experience- Training needs
o Adoption and maintenance needs
• Pre-requisites for Integration Management
o Decision on integration tools
o Data clean-up and simplification needs with respect to best practices in Cloud
o Data Volume- Do you really need so much data? Can we simplify?
• Implementation Time Line
o Dedicated stake holders
o Estimate based on process evaluation with respect to Oracle best practices
• Expectations from Cloud vs on-premise systems
o Cloud expects standardization of process
o Not just lift and shift- Not a copy and paste from your current system
Continuous
Improvements -
Future roadmap
Continuous Improvements- Future roadmap
• Prepare the organization to carry out business process re-engineering with respect
to Oracle’s Industry best practices
o Business Process Analysis and change management
o Data Analysis
o Integration Tools
• Local Requisitioning, Global Purchasing and Centralized Billing
o Shared Procurement and Payable functions
o One System –One Company: Global Solution Rollout to multiple countries/ business
verticals
• Enhance Integration efficiency with best in class integration tools- ICS, SOA, Web
Services, REST APIs, FBDI templates
Continuous Improvements- Future roadmap
• Standardize Supplier Management
o Supplier Registration
o Supplier Qualification Management and
o Supplier Portal-Document Communications
• Leverage Report building capabilities- OTBI
• Long Term Sustainability- Leverage IMS (Inspirage Managed Services) capabilities
o Sustain best practices and user support post implementation
Continuous Improvements- Cloud Procure to Pay

Manage Manage Manage

Requisitions Purchase Orders Invoices

• Localized Requisition process • Centralized/ shared • Standardize Payables Process

• Enhance Non-Catalog
Requisition Process
• Standardize Requisition
Approval Process- Hybrid
• Delegate/ Re-assign
Requisitions
• Category based additional
Information Template
attachments
Procurement business • Centralized/ shared Payables
unit business unit
• Commodity Category • Improve Invoice HOLD
based Approval Notification Management
Hierarchy • Simplify GL Code
combination integration
• Category Based GL
Accounting

Global Design for roll-out across business units

Supplier Management- Supplier Registration, Supplier Qualification Management and Supplier Portal
Inbound-Outbound Integrations
User Activation and role auto-provisioning
Enhanced BI Reports
Lessons Learnt
Lessons Learnt
• Process
o Need for business process re-engineering prior to the implementation
o Need to educate client on Cloud Expectations
o Transition from heavily customized Oracle on-premise application to fusion cloud
application with no time to change processes
o Lack of process standardization
o Limited ability to customize fusion application (being on cloud) to support non standard
processes
o Delays in freezing requirements- Insufficient user participation for in-depth requirement
discussions

• Stake Holder/User Engagement

o Need for a dedicated project team from business and internal IT
o Late user participation for hands-on testing
o Limited face time between stake holders and project team
Lessons Learnt
• Data Availability/ Quality
o Data volume and quality issues
o Insufficient business effort to filter out unwanted data leading to performance challenges

• Integration Strategy
o Architecture
o Need to have a integration system and integration strategy in place prior to the project if
multiple systems are involved

• Compliance
o Focus on SOX/ Compliance management needs from the beginning
Key Results and
Conclusion
Key Results and Conclusion

Key Results
• Robust, scalable solution on Oracle Cloud Fusion
• Industry leading practices for indirect procurement and AP process
• Integration to legacy systems and workflows
• Reports and KPIs for daily reviews
• Beginning of the transformation journey

Conclusion
• Effective process re-engineering and implementation of Oracle Cloud P2P can transform your
BPM process management industry.
 ramananda.nayak@inspirage.com
satish.devani@inspirage.com
Session ID:
10482

Remember to complete your evaluation for this session within the app!