VOLVO CAR GROUP

Customer-Specific Requirements
For use with IATF 16949

Unless waived in writing by Volvo Car Group, "Tier 1 suppliers" and directed 2nd Tier Suppliers
to Volvo Car Group for production or service parts or services shall be third party registered to
IATF 16949 and ISO14001.

Volvo Car Supplier Quality Office

01/01/2018
Effective from 1st April 2018

Per IATF 16949, an "organization" is the manufacturing facility being registered to IATF 16949.The
subcontractor is the manufacturing facility directly contracted by the organization to ship product to the
organization in support of a Volvo Car contract. A subcontractor hired by the organization to perform
services not directly related to a Volvo Car contract (e.g. floor cleaning or grass cutting) is not impacted in
any way by the subcontractor development or other subcontractor requirements stated in IATF 16949. In
this document, the terms "organization" and "supplier" are interchangeable, both representing the
company (or site) being registered to IATF 16949.
 Volvo Car Group
Customer-Specific Requirements
For use with IATF 16949

0. General
Unless waived in writing by Volvo Car, "Tier 1 suppliers"* to Volvo Car for production or service parts or
services shall be third party registered to IATF16949:2016, ISO 9001:2015 and ISO 14001:2015.
The Scope (section 1) of IATF 16949 specifies the types of organizations appropriate for an IATF
16949 registration.

* Note: In this context, "Tier 1 supplier" refers to an organization's manufacturing site directly contracted
by Volvo Car. (Tier1 and Directed Tier2)

While it is technically feasible to register only one part of an organization's facility (one product line or
area) to IATF 16949, this type of limited scope is not permitted.
Note: Requirements in this document do not supersede any regulatory requirements.

1. Scope
IATF 16949 and this document define the fundamental quality system requirements for Volvo Car
suppliers. This document contains the company-specific requirements supplemental to IATF 16949.
These supplemental requirements shall be included in the scope of the registration/certification audit in
order to be recognized as satisfying the Volvo Car supplier criteria for third-party certification by an IATF
recognized and contracted certification body.
IATF 16949 is applicable to manufacturing sites of suppliers to Volvo Car (production and service parts
and materials), and to assemblers of production parts or materials supplying to Volvo Car Vehicle
Assembly Plants.

All IATF 16949 requirements and the requirements of this document shall be addressed by the
organization’s quality system.
The English language version of this document shall be the official version if translated.
For purposes of third party registration.
Any translations of this document shall:
• Be for reference only,
• Reference the English (AIAG) version as the official language,
• Be acceptable only if translated by organizations authorized by IATF Oversight (see
http://www.iatfglobaloversight.org/) and include Volvo Car in the copyright statement.
Copies of this document are available from Volvo Car at Volvo Cars Supplier Portal and IATF Homepage
Note: unless otherwise noted, all references listed throughout these Volvo Car Group Specific
Requirements refer to the latest edition.

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 Volvo Car Group
Customer-Specific Requirements
For use with IATF 16949

2. Terms and Definitions

Where inconsistent terminology exists between IATF 16949 and this document, this document shall take
precedence. Otherwise the definitions from IATF 16949 apply to this document.

2.1 Active Part

An active part is one currently being supplied to the customer for original equipment or service
applications. The part remains active until tooling scrap authorization is given by Volvo Car Procurement.
For parts with no customer-owned tooling or situations where multiple parts are made from the same tool,
written confirmation from the Buyer is required to deactivate a part.

2.2 Capacity verification

A verification methodology to demonstrate that an organization can meet the weekly volume
requirements as defined in the Purchasing Request for Quote (RFQ), Commercial Program Agreement
(CPA) or Tool Order.

2.3 Customer
For the purposes of IATF16949, references to “customer” in this document shall be interpreted as the
entity, e.g. Volvo Car, which is both purchasing and receiving product from the organization complying
with IATF 16949.

2.4 Gauge families

Gauge families are measurement devices of the same type, make, and model that are used in a similar
environment (temperature, humidity, range, method of measurement, etc.).

2.5 Organization
Facility adding manufacturing value to production materials: providers of production or service parts, heat
treating, plating, painting or other finishing services, sourced by Volvo Car
Note 1: For the purposes of registration under ISO/TS 16949, the "organization" is the entity normally
referred to by Volvo Car as the "Tier 1 supplier". Volvo Car will continue to use that term when
negotiating with the organization.
Note 2: To avoid additional confusion, although the term "supplier" is used by IATF 16949 to indicate
"subcontractor", Volvo Car will use the term "Tier 2 Supplier".
Note 3: "Design responsible Suppliers" also provide engineering services. Program specific Engineering
Statement Of Work (ESOW) defines engineering responsibilities.
Note 4: Sequencing warehouses and other facilities not adding manufacturing value to the product are
not eligible for stand-alone registration to IATF16949.
Note 5: For the purposes of registration under IATF16949, the "organization" is a direct sourced supplier
is normally referred to by Volvo Car as the "Directed Tier 2 supplier".

2.6 Supplier Request for Customer Approval SREA /SRICA

SREA - Supplier Request for Engineering Approval.
SRICA - Supplier Request for Industrial Change Approval.
Detailed information when to use is available through Volvo Cars Supplier portal

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 Volvo Car Group
Customer-Specific Requirements
For use with IATF 16949

2.7 SQM (Supplier Quality Management)

Supplier Quality Management - Volvo Car team dedicated to evaluation of potential suppliers in the
sourcing process, preparation and approval of new processes and parts in new projects, and supplier
development in running production.

2.8 Subcontractor (Tier X Supplier)

Provider of production materials, production or service parts, directly to an organization contracted by
Volvo Car. Also included are providers of heat treating, painting, plating or other finishing services.
Note: “Directed Tier x supplier" refers to an organization's subcontractor directly contracted by Volvo Car.

2.9 SCA
Special Characteristics Agreement SCA is an agreement what characteristics are the most important to
control, what control methods and frequencies to use and also a summary of the capabilities reached
during R@R.

2.10 Volvo Car

The names "Volvo Car” refer to the corporate entity comprising all departments under Volvo Car Group.

2.11 Volvo Car Engineering (PD)

Volvo Car Product Development Engineering, including Program and Non-Program organizations.

2.12 VSIM
Volvo Supplier Improvement Metrics – supplier performance measurements available through Volvo Cars
Supplier portal

2.13 Quality Wall

Quality Wall is a tool to protect Volvo Cars production plants from quality disturbances. This extra
inspection is manned with additional supplier resources. When requested, 100% inspection of all material
must be performed using the Quality Wall Checklist available at the Volvo Car Supplier Portal.

4 Context of the organization

4.3.1 Customer satisfaction - supplemental

Certification Body / Registrar Notification
The organization shall notify its certification body/registrar in writing within ten (10) working days
after request from Volvo Cars. This notification of the registrar will constitute a "customer claim"
as defined by the IATF Rules. This step will initiate the decertification process of the
organization's IATF 16949 certification.
In case of withdrawal of ISO 9001, 14001 or IATF 16949 certificate, the organisation shall inform
Volvo Cars within ten (10) working days.

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 Volvo Car Group
Customer-Specific Requirements
For use with IATF 16949

5 Leadership

5.1.2 Customer focus

The organization shall demonstrate enhanced customer satisfaction by meeting the continuous
improvement requirements of VQE.

6 Planning
No Volvo Car Corporation Customer Specific Requirements for this section

7 Support

7.1.3.1 Plant, facility and equipment planning

The organisation shall keep Volvo Car system for recording of production line capacities (Line
Capacity Reporting LCR) updated, as requested.

7.1.4.1 Environment for the operation of processes

There are monthly audits of 5S for continuous improvement of plant cleanliness, housekeeping
and working conditions. Packaging material is included in this requirement. Management team
shall continuously monitor improvement plans.

7.1.5.1.1 Measurement system analysis

Measurement systems used to verify Special Characteristics identified in the SCA document
shall show Total Gauge R&R values lower than or equal to 10% (evaluated towards tolerance
band). Volvo Cars Supplier Quality Management organisation can in special cases approve use
of measurement systems with Total Gauge R&R values between 10% and 30% but the tolerance
range used by the organisation must in those cases be decreased to assure that all parts
released fulfil Volvo Cars specification.
For further details see Customer-Specific Requirements for use with AIAG PPAP 4.0

7.1.5.3.1 Internal Laboratory

The organization’s Internal Laboratory shall be accepted by the customer, if specified by Volvo
Cars

7.5.3.2 Control of documents

Where the organization uses Volvo Car documents / instructions or other documents of external
origin, the organization ensures that the appropriate revision level is used
• Standards & Forms - Latest revision
• Design records - Revision valid at PSW approval
Note: Engineering Standards & Forms are obtained from Volvo Cars Supplier Portal
If any standards are not available through the above source, organizations should contact Volvo
Car Engineering).

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 Volvo Car Group
Customer-Specific Requirements
For use with IATF 16949

7.5.3.2.1 Records retention

The organization shall retain the documents below in a safe and confidential way for the following
times

Development Documentation L+20

e. g. CAE Reports, Laboratory Reports, Measurement Data, Measurement Protocols and
Test Reports

Product Documentation for Legal and Safety Requirement related parts L+20
(These are identified by consequence class 1, CR or RT requirements or Emission Related
Components ERC marking) e. g. Purchase orders and amendments, Tooling orders, PPAP
documents, Set-up verification results, Running Production Inspection, Running Production
Testing, Annual Layout Inspection and Log-books showing modifications and changes to
production process.

Product Documentation for non-Legal nor Safety Requirement related parts L+1
e. g. Purchase orders and amendments, Tooling orders, PPAP documents, Set-up
verification results, Running Production Inspection, Running Production Testing, Annual
Layout Inspection and Log-books showing modifications and changes to production process.

Remark: L stands for Vehicle Life representing the date when the product which the documentation is
related to, is not produced any more including spare parts. Add twenty (20) or one (1) year to the year
when the product is not produced any more in order to calculate the destruction date for the record.

7.5.3.2.2 Engineering Specifications

Part folder Requirements
The Part folder define the Engineering Specifications describing the requirement for the part e.g.
• 2D Drawings
• 3D Models
• Technical Regulations

Heat Treat Assessment Requirements

• For supplier processes defined by SQM, supplier shall demonstrate compliance to CQI-9
"Special Process: Heat Treat System Assessment" available through AIAG.
Assessment is done yearly and is valid also for sub-suppliers.
• The heat treat assessment can be either 1st or 2nd party, but must be conducted by a
qualified assessor as defined in AIAG Heat Treat System Assessment CQI-9.

Note:
• Heat Treat assessments conducted by the organization, heat treat suppliers, or
Volvo Car demonstrating compliance to CQI-9 requirements do not relieve the
organization of full responsibility for the quality of supplied product.
• To reduce the risk of embrittlement, heat-treated steel components shall conform to
the requirements in VCS 5730.219

8.2.3.1 Design and development review

Unless agreed with Volvo Cars, design responsible suppliers shall include Volvo Car
Engineering, Assembly and / or Manufacturing in design reviews for all Volvo Car parts.

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 Volvo Car Group
Customer-Specific Requirements
For use with IATF 16949

8.3.3.2 Manufacturing process design input

Volvo Cars Commodity Specific Assessments (CSA) shall be used as manufacturing process
design input. Available through Volvo Cars Supplier Portal.

8.3.3.3 Special characteristics

Designated Special Characteristics
The organization shall together with Volvo Cars identify and agree with Volvo Car Engineering
and SQM organization regarding which characteristics are the most important to control, how to
control them and appropriate control frequency.
Measurement points from Measurement Point Drawings shall be included in the special
characteristics.
The form "Special Characteristics Agreement (SCA) available from Volvo Cars supplier portal
shall be used and approved. The SCA shall be completed and updated as required by the
customer.
Design FMEA(s), Process FMEA(s) and Control plan(s) for parts with characteristics influencing
Health, Safety and Legislation Requirements prepared by design responsible organization
require Volvo Car Engineering approval. Approval signoff shall be made on the SCA document.

8.3.4.4 Product approval process

The organization shall comply with the AIAG PPAP, Volvo Car PPAP Requirement Handbook
and Customer Specific Requirements for PPAP.
PPAP package for subcontractors to be available upon request.
Supplier verifies PPAP compliance of requirements by on-site visit of high impact/new projects
subcontractor’s facilities.
Capacity Verification shall be submitted to Volvo Cars. Changes in capacity shall be
communicated to Volvo Cars.
All PPAP documents are available in English.

8.3.5.2 Manufacturing process design output

AIAG FMEA handbook must be followed.

8.4.2.3 Supplier quality management system development

Subcontractors shall have an accredited third party certification to current version of IATF 16949
or VDA6 unless otherwise agreed by Volvo Cars. The organization shall have a list of its
subcontractors available to Volvo Cars.

8.5.1.1 Control plan

Special characteristics identified in the SCA document shall be included and marked in the
control plans.

All Gauges used for measuring and evaluating of Volvo Cars components/parts according to the
control plan shall have a Gauge R&R performed in accordance with the appropriate methods
described by the latest AIAG Measurement Systems Analysis manual. Gauges should be
regularly verified (quick check on top of yearly calibration) before use. New Gauge R&R shall be
done after each Gauge calibration or as agreed with SQM.

When consequence class 1&3 have been defined in the SCA document, Attribute Gauges are
not accepted.

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 Volvo Car Group
Customer-Specific Requirements
For use with IATF 16949

Technical Regulation testing frequency requirements shall be clearly noted in the Control Plan
and PFMEA. Any revisions to these frequencies require Volvo Car SQM concurrence.

The control plan shall include the needed increased inspection frequency related to tools (e.g.
dies, moulds and cutting tools) coming close to their estimated life time.

If requested the organization shall reinforce the control plan (“Quality Wall”) by increasing the
frequencies and scope of controls and inspections in order to avoid parts out of specification
during the launch phase. The reinforced control plan shall be used for all deliveries until
otherwise is decided by Volvo Cars.

Volvo Cars reserves the right to require the use of an independent third party inspector to ensure
that only compliant products are shipped to Volvo Car facilities.

8.5.2 Identification and traceability

Supplier shall have a traceability system in place for products, including sub components shipped
to customer. Traceability data has to support Customer retention timings.

8.5.1.5 Total Productive Maintenance

Gauge and Measurement equipment shall be subject to recalibration and verification after
maintenance activities.
Tool and equipment maintenance plans shall contain those special characteristics identified in
the SCA document.
Error-proofing and “Poka Yoke” methods shall be defined in preventive maintenance plans.

8.5.6.1 Control of changes

For Supplier initiated changes, Volvo Cars change processes (see below) at Volvo Cars supplier
portal have to be used.
Process, site and subcontractor changes:
SRICA Supplier Request for Industrial Change Approval
Product changes:
SREA Supplier Request for Engineering Approval
In order to give the Customer needed time to review change requests, the Organization shall
ensure that required Customer approvals are attained in due time prior to any changes.
A new PPAP approval is required after any change initiated by SRICA/SREA

8.5.6.1.1Temporary change of process controls

In case of temporary process change(s) the organisation shall ask for a Temporary Part
Deviation (TPD) approval.

8.6.2 Layout inspection and functional testing

Unless otherwise agreed with Volvo Car’s Supplier Quality Management (SQM), all Part
Folder requirements, including all applicable legal and homologation requirements, shall be
verified and documented annually and described in the Control Plan.

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 Volvo Car Group
Customer-Specific Requirements
For use with IATF 16949

8.7 Control of nonconforming product

In case of need of shipping parts outside Technical Specification the organisation shall ask for a
Temporary Part Deviation (TPD) approval. All affected Volvo Car facilities shall be informed in
case of shipping non-conforming material.
The organization shall immediately notify Volvo Car Engineering, SQM and the receiving Volvo
Car facility of test failure (including Technical Regulation activities), suspension of shipments,
and identification of any suspect lots shipped

8.7.1.6 Customer notification

Customer Deviation Permit is managed by the TPD Process /PPAP process

9.1 Submission of PPAP

The organization shall submit PPAP per Volvo Car's Phased PPAP Handbook, available through
the Volvo Cars Supplier Portal.
PPAP submissions can only be approved according to released (not “Preliminary”) Part
Folder for Suppliers.

9.1.2.1 Customer satisfaction

The organization management has a defined organization and a systematic process
• to monitor VSIM metrics monthly in order to meet VQE requirements.
• to update VSIM with relevant information continuously (E.g. Supplier contacts, 8D
reports, APQP, PPAP, Line Capacity Report).
• to collect and evaluate continuously progress of new projects (E.g. APQP reporting and
PPAP planning).
• to collect and evaluate regularly "customer satisfaction" (E.g. interviewing Volvo Cars
Manufacturing, Logistic, SQM, Buyer, Volvo Car Engineering, Customer Service and
other customer representatives).
• to have a process to determine what drives reduction in warranty costs and improvement
in customer satisfaction.

10.2.5 Warranty management systems

Further information will be found on VSIM.

10.2.6 Customer complaints and field failure test analysis

Any non-conforming product or process output shall be analysed using the 8D methodology to
identify Root Cause and implement robust Permanent Corrective actions.
Organizations shall respond to Quality Rejects and Administrative Rejects with an 8D and in
Volvo Car reporting system as specified by customer.
A Yearly review of Volvo Cars customer complaints shall be performed in order to find common
systemic Root Causes.

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 Volvo Car Group
Customer-Specific Requirements
For use with IATF 16949

Change Log:
Customer Specific Requirem ents update according to ISO 9001:2015 and IATF 16949:2016 1 19/12/2017