DFP 30033HUMAN COMPUTER

INTERACTION
PUA N PUTERI RO SHDA H BINTI M EG AT IBNU RASHAD

Activity2- Cognitive Walkthrough and

Heuristic evaluation

Name:Thachayanie A/P AN Mohana Krishnan

No Matriks:01DDT21F2054
Cognitive Walkthrough
 A cognitive walkthrough is a task-based usability-inspection method that involves a
crossfunctional team of reviewers walking through each step of a task flow and answering a set
of prescribed questions, with the goal of identifying those aspects of the interface that could be
challenging to new users
 Cognitive walkthroughs are cheap and easy to conduct.
How to Conduct a Cognitive Walkthrough

A cognitive walkthrough begins by defining the task or tasks that the user would be
expected to carry out. It is these tasks that the cognitive walkthrough will examine for
usability—any tasks that can be performed in the product but are not subject to a
cognitive walkthrough will not normally be assessed during the process.
The Four Questions to be Asked during a Cognitive
Walkthrough

 Will the user try and achieve the right outcome?

 Will the user notice that the correct action is available to them?
 Will the user associate the correct action with the outcome they expect to achieve?
 If the correct action is performed, will the user see that progress is being made towards
their intended outcome?
Who Should Conduct a Cognitive Walkthrough?

Anyone can conduct a cognitive walkthrough however, there is a risk that someone who is already
familiar with your jargon, language and system will miss things that someone who lacks that familiarity
would find.
Heuristic Evaluation

Heuristic evaluation is a process where experts use rules of thumb to measure the usability
of user interfaces in independent walkthroughs and report issues. Evaluators use
established heuristics (e.g., Nielsen-Molich’s) and reveal insights that can help design
teams enhance product usability from early in development.
10 usability Heuristic

1. Visibility of system status

2. Match between the system an the real world
3. User control & freedom
4. Consistency & standards
5. Error prevention
6. Recognition rather than recall
7. Flexibility and efficiency of use
8. Aesthetic and minimalist design
9. Help user recognize, diagnose, and recover from errors
10.Help and documentation
How to Conduct a Heuristic Evaluation

1. Know what to test and how

2. Select 3–5 evaluators
3. Define the heuristics (around 5–10)
4. 1st Walkthrough – Have evaluators use the product freely so they can identify elements to analyze.
5. Debrief evaluators
6. Know your users have clear definitions of the target audience’s goals, contexts, etc