Reviewer;

Management-Defined as the process of designing and managing an environment efficiently

accomplish.(Heinz,Wenhrich,Koontz 2005)
5 Major Managerial Duty
Planning-determining the organization’s goals or performance objectives define strategic
actions.
Organizing-Demand assigning task setting aside funds.
Staffing-Indicates the different job position.
Leading-Entails enfluencing or motivating subordinates to do their best.
Controlling-Involve evaluating and if necessary correct the performance of the individual.
Total Quality Management-A management philosophy that focuses on the satisfaction of
customer.
Henri Fayol Management Principles
Work Division/Specialization Promotion of team spirit or spirit de corps
Authority
Discipline
Unity of command Subordination of Individual interest to general interest
Remuneration/pay
Centralization
Scalar chain of authority
Maintinance of order
Equity/Fairness
Stability/Security of tenure of workers
Employee initiative-The ability to independently assist issue and initiate solution.
WEBER’S BUREAUCRACY
Division of Labor
Hierarchical Identification of job positions
Detailed rules and regulations
Impersonal connections with one another-unbiased

Foundation of Today’s quality management practeses

Deming’s 14 points for top management
 Create constancy of purpose for improvement of products and services.
 Adopt the new TQM philosophy-put your customers needs 1st.
 Cease dependence on mass inspection by doing things right and doing it right the 1st time.
 End the practice of awarding business on the basis of price tag alone-Minimize total cost.
 Constantly improvement the system of production and services.
 Institute training.
 Adopt and institute leadership
 Drive out fear.
 Break down barriers between staff areas.
 Eliminate slogans,Focus on correction of defects in the system.
 Eliminate numerical quota for the work force..
 Remove barriers that rob people of ”pride of workmanship”
 Encourage education and self-improvement for everyone.
 Take action to accomplish the transformation.

Juran’s Fitness of Quality

 Quality of Design-through market research,product,and concept-increase their quality and
productivity.
 Quality of Conformance-through management,manpower,and technology
 Availability-through reability,maintainability
 Full Service-through promptness,competence

Juran’s Quality planning roadmap;

 Identify your customers.
 Determine their needs.
 Translate them into one’s language.
 Develop a product that can respond to needs.
 Develop processes are able to produce those product features.Ex:Cellphone
 Prove that the process can produce the product.Ex:Connection
 Transfer the resulting plans to the operating forces.Keyword:Execute

Managerial levels
  Top level manager(Corporate Managers):CEO or chief executive officer and other
high ranking company executive
 Middle -level manager-accountable top lvl management
 Frontline managers-Responsible for dealing with operating personnel
Manager
 An Individual engaged in management activities
 Supervising
 Upholding and assuring responsible for the works of others.
Leader
 One who posseses leadership qualities or a combination of good moral character.
Figurehead
 President,owner
 One who has normal leadership but without real power.
Liason
 One who is capable of maintaining unity of action organization.
Spokeperson
 One who speaks in the name in behalf of another

Mangerial Roles
 Concept human and technical skill
Enviroment Scanning
 Seeking for data about environment
External Business Enviroment
 Refers to the element outside the organization.
Internal Business Enviroment
 Refers to the element within the organization.
Inflation
 A period of above normal general price increases.
Interest Rates
 The total amount that a borrower must pay annually.
Charging Options
 The consumer charge in preference of goods and services offered.
Stakeholders
 Parties likely to be affected by the activities of the organization.
Supplier
 Those who ensure the organization’s continuous flow needed and reasonably priced
input.
Pressure Groups
 Are special-Interest groups that try to exert influence on the organization’s decisions
Employees
 Comprised of those who worked for another.

Situations
Economic Situations
 Includes inflation rates of interest,people’s spending habits,changing options,etc
Sociocultural Situations
 Includes the customers charging values and preferences.
Politico-Legal Situations
 Refers to national or local laws,rate and regulations.
Demographic Situations
 Income,nimber of family members,geographic origin may influence some managerial
decisions in organization’s.
Technological Situations
 Involves the used of varied types of electronic gadgets such as computer robotics micro
processors.
World and Ecological Situations
 Increasing number of global competitors and markets.
Monochronic Culture
 Refer to culture where in people tend to do one thing at a time.

Polychronic Culture
 More flexible as regards time;accomplishing many different things at once.

Power Distance
 The degree to which a society accepts or rejects the unequal distribution of power.

Definition of Terms
Inflation rate
 Rate reflected during a period of above normal general price increases

Gross National Product(GNP)

 Total domestic and foreign output claimed by the resident of country.

Gross domestic product(GDP)

 Total find\output of goods and services produced by the country economy,within the country’s territory.

Currency Exchange product

 The rate at which central bank will exchange the country’s currency for another.

Worldwide Enviroment
 Refers to the external business environment (i.e sociocultural,natural,politico-legal and economic
technological factors around the world.)

Globalization
 Refers to the exchange in the dimension of external environment that result to increased interdepence
and integration among people and organization around the world.

Uncertainly Avoidance
 The degree to which society is unconformtable with risk change and situation

Individualism Collectivism
 The degree to which a society emphrases.Individual accomplishment
Time Orientation
 The degree to which society emphazes short term think versus great concern for the future or long term
thinking.