Group Project on ONE BANK

Course-MGT 210
Section-13

Submitted to
Farah Amir Faisal (FAF)
Department: Management

Submitted by
Robiul Hasan Rafi 1531398630
Fayaz Ahmed 1610483030
Momtahena Rahman Nitu 1612601030
Refayat Zinnat 1620320030
Samia Zaman 1722312630

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 Table of content

Content Page Number

Acknowledgement 4

EXECUTIVE SUMMERY 5

Introduction 6

Background of the “One bank limited” 6

Current position of the company 7

“One Bank” Vision and Mission 7

Managerial structure 8

Management Team 9,10

Organizational Hierarchy 11

Managerial Functions 11, 12, 13

Goals and Objectives 13

SWOT Analysis of “One Bank” 14

SWOT Analysis of the Manager 15

Problem Solving on the basis of the SWOT 16, 17

Analysis

Recommendations 18

Company Summary 19

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 Acknowledgement
First of all, we would like to take the opportunity to thank North South University for making
project as a part of the “Principles of Management” course. Many people have influenced the
shape and contents of this project, and many supported us through it. We are grateful to some
people who really assisted us in our exertion. Among them, first, we would like to express
our sincere gratitude to Farah A. Faisal, our course instructor, for assigning us this project.
Her guidance and active support have made it possible to complete the project and to make it
more meaningful.

We are also thankful to Mr. Shahriar Alam, First Assistant vice president & senior
relationship manager who have helped us by providing necessary information which helped
us to complete and enrich our project.

Finally, our fellow classmates and many other people helped us throughout the working of
the project. We are grateful to them. Last but not the least, we would like to thank the
almighty for always helping us.

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 EXECUTIVE SUMMERY

This report is aimed at discovering different aspects of ‘principal of management’ in a

corporate environment. We have critically analyzed the management operation through our
research from practical organization perspective. For this purpose, we have selected “One
Bank’ as our case study organization. Keeping in mind the purpose of the research, an
interview and employee survey was carried out to know what they think about the business,
how their operational management fully work out in the company. In this report, we have
highlighted findings from our analysis of “One Bank”. Our report is comprised of different
sections. It starts with Introduction, which includes several sections e.g. Background of the
company and current position of the company have been discussed. The second section is
Vision and mission Statement also managerial structure have been discussed. Steps in One
Bank’s Planning, Organizing, Leading and controlling, Goal and Objective used for this
purpose have been presented under the section Overview of Principal of management. In the
indispensable Findings & Analysis section, the variables of our research based on survey
outcome have been analyzed like SWOT analysis and problem solving on basis of the SWOT
Analysis. Afterwards we have given some recommendations to overcome some of the flaws
of “One Bank’s Operation in the section Recommendation. We have concluded the report
with Conclusion part where we have commented exposing our opinions based on the
comprehensive analysis.

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 Introduction

A bank is the financial association to improve a wide range of money related exercises and
subsidizing the diverse needs of individuals, in both urban and rustic regions. In Bangladesh,
the saving money industry began its voyage in the eighteenth century. After the autonomy,
the managing an account industry in Bangladesh started its journey with 6 nationalized
showcased banks, 2 State had specific banks and 3 Foreign Banks. In the 1980's managing an
account industry accomplished critical extension with the passageway of private banks.
Presently, banks in Bangladesh are basically of two sorts: Scheduled Banks and Non-
Scheduled Banks. From that point on the Banking business has continued showing signs of
improvement. These days there are various banks working in Bangladesh. Essentially, the
banks can be isolated four sorts. They are:

 Government Banks
 Private Banks
  Foreign Banks
 Specialized Bank

A large portion of the business banks have a place with the private part. As indicated by an
overview in 2017, there are around 32 private claimed banks in Bangladesh, One bank
restricted in one of them.

Background of the “One bank limited”

ONE Bank Limited (OBL): is a private part business bank in Bangladesh. It is in the matter
of taking stores from people in general through sparing plans and crediting the hold in
various divisions at a higher edge. ONE Bank Limited started its exercises in Bangladesh
from May 1999 with the selection focus of Joint Stock Companies under the Companies Act.
1994, as a business bank in the private region.

The Bank is will without a doubt serve the customers and the gathering with most
extraordinary dedication. The prime focus is on efficiency, straightforwardness, precision,
and motivation with the spirit and conviction to surpass desires as One Bank in both regard
and picture.

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The name 'One Bank' is gotten from the comprehension and since a while prior bolstered
conclusions of the promoters to contact the all-inclusive community of fluctuating
foundations and progress together towards flourishing in a spirit of solidarity.

Current position of the company

ONE Bank Limited (OBL) is the third era private Commercial bank. This is additionally a
private segment business bank committed to the business line of taking a store from people in
general through its different sparing plans and loaning the reserve in various divisions at an
edge. Legitimate hazard appraisal and consistency is demandingly followed in a decision of
advantage and commitment portfolio. The bank financing is amassed in both working capital
financing and long haul financing.

In the mechanical part, the significant convergence of the bank is in the material and RMG
division. With the expanding presentation to RMG, the bank has expanded its non-supported
business significantly. Bank has ventured up with respect to manufacture presentation in
SME for extending the passageway of independent company individuals to bank credit.

With condition of workmanship innovation, OBL has continuous web based saving money
office and has propelled Visa charge and Mastercard, ATM office, E-Banking, Mobile
managing an account and so forth. An undeniable Disaster Recovery (DR) focus has been
built up in Sirajgonj to ensure business congruity of the bank. OBL has presented Centralized
Loan Administration and Trade Processing focus at Dhaka and Chittagong zone.

“One Bank” Vision

 To build up “ONE Bank” as a Role Model in the Banking Sector of Bangladesh.

 To address the issues of our Customers, Provide satisfaction for our People and make
Shareholder Value.

“One Bank” Mission

 To always seek ways to better serve our Customers.

 Be pro-active in managing our Social Responsibilities.
 To review all business outline regularly and develop the Best Use in the industry.
 Working environment to be understanding of Teamwork, enabling the Employees to
perform to the very best of their abilities.

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 Managerial structure

Board of Directors

Chairman
Mr. Sayeed Hossain Chowdhury

Vice Chairman
Mr. Asoke Das Gupta

Director
Mr. Zahur Ullah
Mr. A.S.M. Shahidullah Khan
Mr. Kazi Rukunuddin Ahmed
Mr. Shawket Jaman
Mr. Salahuddin Ahmed
Mr. Syed Nurul Amin
Mr. M. Fakhrul Alam

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 Management Team

Mr. M. Fakhrul Alam

Managing Director

Mr. Mahmoodun Nabi

Mr. Wakar Hasan
Chowdhury
Deputy Managing Director Deputy Managing Director

Mr. John Sarkar Mr. A. B. M. Saif Sarwar Ms. Rozina Aliya Ahmed
Additional Deputy Managing
Additional Deputy Managing Additional Deputy Managing
Director
Director Director

 
Mr. Md. Fazlur Rahman  Mr. Shabbir Ahmed
Chowdhury
Additional Deputy Managing
Additional Deputy Managing
Director
Director

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 Mr. Md. Manirul Islam Mr. Sudhir Chandra Das Mr. M. Ahsan Habib
Senior Executive Vice President Senior Executive Vice President Senior Executive Vice President
 

Mr. Ashraful Haq Amin Mr. M. Farhad Hossen Khan Mr. Mirza Ashraf Ahmad
Senior Vice President Senior Vice President Senior Vice President
 
 

 
 
 
 

 
Mr. Hasnain Ahmed
Senior Vice President

Organizational Hierarchy

Board of Director

 Chairman 10
 Director
 Managerial Functions
After interviewing the branch manager, we understood that four essential functions are
carried out by the manager, more or less. Here is how

Planning: Planning is expecting the patterns and deciding the future necessities and defining
objectives and here and now and long haul objectives. When we interview our branch
manager he inform us, the objectives of each bank office are rapidly assembling market
mindfulness and buyer premiums around the branch. Building client activity and increment
measure of day by day exchanges amid available time. They recover and store data in
different ways. In light of these objectives, the he makes his arrangement. Plans are made in a
way so these objectives can be effectively accomplished. He also inform us “One Bank”
doesn't open branches anyplace it needs, before opening a branch, they painstakingly check
the territory, accepts recommendations from the administrators of different branches and
think about the rivals around there. He also inform us once in a while agents from the bank
go to specific individuals in a zone who knows the region well and knows about bank offices.
The accompanying advances are generally taken after:

Establishing Setting Developing strategies Implementing Monitoring and

organization’s Analyzing the taking
objective for reaching those those
Visions and SWOT feedbacks
and goal goals and objectives strategies
Missions

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Organizing: We also ask him about One Bank’s organizing method. Our Manager inform us once
ultimate choices have taken, director sorts out the firm to accomplish objectives. They choose which
division gets how much finances, to allocate undertakings and start systems. The best level
administrators of “One Bank” apportion assets to every one of the divisions and defines objectives.
Center level chiefs set up methods as needs are. At that point, the branch chiefs who are otherwise
called first-line director dole out an errand to the workers.

Top Level Management

(Chairman)

Middle Level management

(Managing Director)

Lower middle Level management

(Deputy managing Director)

Lower Level management

(General Management)

Assistant General Management

Non Supervisory Employees

Leading: Being a good leader is essential for a manager. Not all manager are great pioneers
and comparatively, not all pioneer is great at managing. Leading is making a dream for others
to take after, building up corporate esteems and thinking of the progressions. A good manager
is additionally a good leader. Our manager is a great pioneers do his job nicely in the work
place and after the interview we inform you that someday he will be a good leader. As the
manager was discussing authority, he said that chiefs at “One Bank” lean toward participative
administration. Yet, the administrator himself likes to blend it up a tad which recommends
that he takes after participative, totalitarian and free-rule initiative styles. His rationale is that
occasionally a manager needs to act quick, around then he can't be a popularity based pioneer
since he doesn't have time. Also, there are a few representatives who don't should be advised
to work legitimately given appropriate difficulties/assignment or goals to accomplish. Be that
as it may, more often than not he is a just pioneer which is that he counsels others before
settling on administrative choices.

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Controlling: The managerial function of controlling guarantees that the real activities are as
per the proposed activities and if it's not the chiefs take remedial activities. Here in “One
Bank”, consumer loyalty is one of the key targets. On the off chance that any client
demonstrates any disappointment with the administration gave by any representative, the
director blocks that client and ensures manager does everything conceivable to fulfill the
client. The director likewise does likewise for whatever other protests that are essential for
the Bank.

Goals and Objectives

Goals: To adopt and adapt modern approaches to stand supreme in the banking arena of

Bangladesh with global presence.

Objectives:

1. Gaining competitive advantages by lowering overall cost compared to that of

competitors.
2. Overtaking competitors by providing quality customer service.
3. Achieving technological leadership among the peer group.
4. Strengthening the Bank’s brand recognition.
5. Contributing towards the economic well-being of the country by focusing particularly
on SME and agricultural sectors.
6. Strengthening research capability for innovative products and services.

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 SWOT Analysis of “One Bank”

The acronym for SWOT stands for Strength, Weakness, Opportunity, and Threat. The
SWOT Analysis will elaborate the strength, opportunity of “One Bank” as well as its
threats and competitive factors in the banking industry. A brief SWOT analysis of AB
Bank is given below:

STRENGTHS WEAKNESSES

 Domestic market
 Barriers of market entry  Cost structure
 Existing distribution and sales networks  Small business units
 Monetary assistance provided  Competitive market
 High profitability and revenue  Tax structure
 Experienced business units

OPPORTUNITIES THREATS

 New services  Financial capacity

 New acquisitions  Global economy
 Growth rates and profitability Tax changes
 Income level is at a constant increase  Growing competition and lower profitability
 Global markets  Government regulations

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 SWOT Analysis of the Manager

The following SWOT ANALYSIS is done on the basis of the personal interview with
the manager, Mr. Shahriar Alam.

STRENGTHS WEAKNESSES

 Creativity skills respecting, the job

 A strong, overwhelming need to do things
 Communication skills with clients and team
quickly for which, sometimes, the quality of
 Ability to identify opportunities and threats
work suffers
for the company

OPPORTUNITIES THREATS

 Current economic climate has resulted in

slow growth for which some staff members are
 Few major competitors have developed a
laid off
reputation for treating their smaller clients
 Due to recent staff shortages, over working is
poorly.
required and this negatively impacts the level of
creativity

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 Problem Solving on the basis of the SWOT Analysis

Some problem solving on the basis of SWOT analysis are giving below:

As an operation manager, Mr. Shahriar Alam has to deal with the problems in his operation
department. He said that he usually solves the problem by talking directly to the persons who
cause the problem or whoever facing the problem. According to him, it makes easier for him
to solve. But sometimes when the problem gets bigger, he takes direct action which is
beneficial for the company not for anyone's personal welfare.

Md. Nurus Salam resolves conflicts to establish a workplace guidelines and includes steps to
follow. He needs to know how to address such situations and help superiors so that it is very
important to be well trained in resolving conflicts. He will eliminate gender bias for resolving
conflicts to his workplace. To clarify priorities in the workplace use project management
software to eliminate confusion can help to resolve conflicts.

“One Bank” has small business unit and their market are more competitive. Like other banks,
they do not have so many brunches that is also a problem. So they need to consider that and
open more brunch to reach or grab more customer. When they grab more customer that will
help them to gain profit.

 Government regulation also effects in the performance of “One bank” everyday activity.
This is an external problem. Following government rules strictly that will helps to solve the
problem.

In Bangladesh, Tax structure are changing every year. Through better forecasting financial

statement “One bank” will solve that problem. Because if they predetermine tax that will help
them to make a profit.

Not enough ATM Booth is one of the major problems is that they do not have enough ATM
booths across the country that’s why their customer cannot withdraw cash through the ATM
Booth from wherever they want. For the most part in Dhaka City, however, their rival Like
Dutch Bangla Bank Ltd. have more than 500 ATM stalls the nation over. In any case, there
are tentative arrangements from the overseeing council to grow their ATM Booth Numbers
the nation over.

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Non-adequate liquidity in ATM Booth is a noteworthy issue is that they don't have enough
liquidity in their ATM corners the nation over that is the reason their client a significant
number of times need to come back from the Booth without pulling back cash. “One Bank”
primarily in Dhaka City yet their ATM can't hold enough cash. ‘One Bank’ experts are
attempting to take care of the issue by introducing increasingly and better innovation ATM
the nation over.

Limit on withdrawal is another problem of ‘One Bank’ that has created a limit on
withdrawing if any big amount needs to be withdrawn by a customer they need to inform it to
the Bank previously unless they cannot withdraw any big amount. ‘One Bank’ authority is
concern about this matter and trying their best to solve this problem.

Excessive Bank Charge on ATM Withdrawal that charge relatively higher amount of card
yearly fees compares to other banks. They also charge extra amount if any amount of money
is withdrawn from their shared network ATM Booth. “One Bank” authority is concern about
this matter and trying their best to solve this problem.

They do not have good customer services. Customer services are not up to the mark in “One
Bank” their 24hrs bank services do not work most of the time. It has been seen that they need
time to execute a client request. “One Bank” managing committee is arranging training
program for their employee so that they learn how to improve their relationship with
customers and provide better customer services.

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 Recommendations

For the manager: Considering the SWOT Analysis mentioned earlier, following
recommendations can be suggested to the manager:

 Acting with transparency and explaining relevant information,

 administering funds with prudence and transparency
 Acting with moral imagination and social sensitivity.
 Not cooperating with the questionable behavior of others.
 Ensuring compliance by focusing on integrity.

For the company: Considering the SWOT Analysis mentioned earlier, we identified the
following some factors as accounting for the increasing interest in and resort to Management
practices of One Bank:

1.      Training for new managers.

2.      Taking on greater responsibility: step up skills for non-managers.

3.      Moving from operational manager to a strategic leader.

4.      Coaching and consulting for outstanding work performance.

5.      Collaborative leadership skill for managers.

6.      Create a respectful workplace.

7.      Dealing with conflict with team

8.      Empowering employees.

9.      Focus on the result, not activity.

10.  Need to discover how to eliminate time-wasters and personal productivity circle.

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 Company Summary

“ONE Bank Limited” is one of the leading private commercial banks in Bangladesh. It is a
robustly growing bank that wishes to serve as a role model in the banking sector in
Bangladesh. They started its activities in Bangladesh from May 1999. Being a robustly
growing bank in a Low Middle Income Country, acknowledges that financing of
entrepreneurs has a tremendous development impact. But they do not successful like other
bank do. They need more brunch to more connect with their customer. Also need to train
their employee that also need to more successful who don’t adjust in their workplace. So
based on our interview we review them as they overall doing well in the Bangladesh market.
But if they want to be more successful then there are lots of place where they need to
improve.

Conclusion: The banking industry in Bangladesh is now on the right track. The banks are
contributing much than the previous years for the growth and development of the country. In
the industry, “One Bank” is one of the pioneers in many criteria. “One Bank” is committed
towards the excellence in the service with efficiency, accuracy, and proficiency. Like most of
the commercial banks, general banking and foreign exchange department are one of the most
important departments of “One Bank”. Despite problems and weaknesses, it is driving the
bank from the front. “One Bank” is not much different from other commercial banks of
Bangladesh. It follows the same practice and procedure which is followed by its elders. But
one thing should be mentioned new loan reformation have slightly changed the appraisal
procedure. This Lending Risk Analysis makes the procedure better than previous. Overall,
One Bank’s image stands superbly in the eyes of the clients. This means that the One Bank
Limited is well-placed to further increase their presence in the credit market and increase
their profits in the future.

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