BUSINESS ETIQUETTES

PRESENTED BY:

Khushi Gupta

WHAT IS AN ETIQUETTE??
• The rules and conventions governing correct or polite
behavior used in society, in a particular social or
professional group setting.

In Business Terms..
• Understanding overall business decorum
• Treating others with respect and being courteous
• Being comfortable around people
• Making people comfortable around you
• Presenting yourself with the kind of polish that shows you
can be taken seriously.
 TYPES OF BUSINESS ETIQUETTES
• Workplace Etiquettes
• Meeting & Presentation Etiquettes
• Telephonic Etiquettes
• Net etiquettes
• E-mail Etiquettes
 WORKPLACE ETIQUETTES
The conduct or procedure required by good breeding or

authority to be observed in official life .

Why Workplace Etiquette?
• Avoid work-place tension
• To avoid employee stress
• Avoid misunderstandings
• Employee job satisfaction
• Increase productivity
• Get the job done
• To make the workplace a happy, stress-free
place • To avoid politics
Keys To Workplace Etiquettes
• Positive attitude
• Willingness to help
• Mutual respect
• Compromise
• Punctuality
• Respect for others opinions
• Teamwork
• Appearance
• Show appreciation or give credit for a job well done
• Speak well of your co-workers
• Try not to step on anyone’s toes, or hurt anyone’s
feelings
STARTING THE MEETING
 NET ETIQUETTES
• Problem with e-mail is that your tone can easily
be misunderstood
• Always read your email before it goes out. •
Don’t forget the rules of spelling and grammar.
• Never omit a greeting
and/or closing.
• Never use ALL CAPITALS.

TELEPHONIC ETIQUETTES
• Answer the phone with your name and company (or
department).
• When placing calls, state your name and company or
department immediately when phone is answered.
• Speak clearly.
• State z purpose of your call.
• Only use speakerphone for conference calls.
• Always smile when using the phone.
• Say please and thank you.
• Judge your audience before making small talk.
• Return your calls.
 Voice Mail / Mobile Phone Use
• Realize proper usage of mobile phones in
business.
• Understand how to leave an adequate
voice message.
• Check messages frequently on a daily
basis.
• Avoid using in a restaurant, movie, church, or
meeting.
• Limit your conversation when in close quarters.
• Use a quiet voice.
• Refrain from using when driving.
Just because you can't see the caller, it doesn't
mean you have the right to suspend the normal
rules of politeness
• Hold, please
The hold feature is generally considered a double-edged sword in
telephone etiquette. No one is usually available at the exact moment
of a phone call, and being on hold simply must be tolerated

• Voice mail and messages

If you have to leave a message or voice mail for someone, make it
short and to the point. Speak clearly and slowly and leave your name,
phone number, and a brief message.
• Listening skills
Another skill in receiving telephone calls is the
ability to listen properly. Passive listening is simply
allowing the caller to talk and not taking any action
to ensure we have the right message.

E-MAIL ETIQUETTES
• E-mail only those people to whom your messages
actually pertain to—don’t send mass or chain letters.
• Make a point of responding to messages promptly.
• Always use spell-check and grammar check before
sending messages—be brief and clear.
• Include your telephone number in your message.
• L-earn that e-mail should be used for business rather
than personal use—don’t send anything you
wouldn’t want to see in public.