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Factors responsible for noncompliance

to drug therapy in the elderly and the


impact of patient education on improving
compliance

Rima B. Shah, Sagun V. Desai, Bharat


M. Gajjar & Amit M. Shah

Drugs & Therapy Perspectives

ISSN 1172-0360
Volume 29
Number 11

Drugs Ther Perspect (2013) 29:360-366


DOI 10.1007/s40267-013-0075-3

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Author's personal copy
Drugs Ther Perspect (2013) 29:360–366
DOI 10.1007/s40267-013-0075-3

ORIGINAL RESEARCH ARTICLE

Factors responsible for noncompliance to drug therapy


in the elderly and the impact of patient education on improving
compliance
Rima B. Shah • Sagun V. Desai • Bharat M. Gajjar • Amit M. Shah

Published online: 12 September 2013


Ó Springer International Publishing Switzerland 2013

Abstract of medicines prescribed, purchasing drugs from same


Background Noncompliance to drug therapy, a common pharmacy, patients’ particularity in taking medicines on
problem in geriatric patients, adversely affects disease time, instructions given by doctors); and drug-related fac-
outcomes. In India, data addressing noncompliance in tors (frequency and duration of administration, skewed
elderly patients, the factors responsible for it and possible instructions for use, physical difficulties in taking drugs,
solutions for the problem are very limited. price of drug as perceived by patient, cost of therapy, risk
Objective To evaluate the prevalence of drug noncom- of adverse drug reactions as perceived by patient). At
pliance among Indian geriatric patients, explore factors follow-up, compliance had significantly improved in the
affecting it and examine the impact of educating patients group who had received education relative to the group
about importance of adhering to drug therapy. who did not.
Study design A total of 200 geriatric patients from vari- Conclusion Educating geriatric patients about their dis-
ous outpatient departments were randomly recruited. ease and drug therapy, and the importance of compliance to
Baseline information related to diseases and drug therapy therapy may improve their short-term compliance
were recorded using a structured case-record form that behaviour.
included a questionnaire for evaluation of drug compliance.
Patients were randomly divided in two groups of 100
individuals; the interventional group received education
about the importance of drug compliance and related
issues, and the control group did not. Changes in compli- Introduction
ance were evaluated at a follow-up visit 7–14 days later.
Results Noncompliance to drug therapy was reported in On World Health Day 7 April 2012, the World Health
77.5 % of patients, and was significantly associated with Organization (WHO) called for urgent action to ensure
socioeconomic status, prescription-related factors (number that, at a time when the world’s population is ageing rap-
idly, people reach old age in the best possible health. In the
next few years, for the first time, there will be more people
R. B. Shah (&)  A. M. Shah in the world aged [60 years than children aged \5 years.
Department of Pharmacology, GMERS Medical College, By 2050, 80 % of the world’s older people will live in low-
Gandhinagar, Gujarat, India and middle-income countries. The WHO has given an apt
e-mail: rima_1223@yahoo.co.in
slogan for the year 2012 as ‘Good health adds life to years’
S. V. Desai [1].
Department of Pharmacology, SBKS Medical Institute and Good health is not merely absence of disease. Effective
Research Centre, Piparia, Vadodara, Gujarat, India management of diseases, especially chronic ones, can lead
to good health for many years in the elderly. Effective
B. M. Gajjar
Department of Pharmacology, Pramukh Swami Medical College, management of chronic disorders requires life-style modi-
Karamsad, Gujarat, India fication, multiple long-term medication use and good drug
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compliance [2]. Compliance is defined as the extent to tertiary-care teaching rural hospital affiliated with Pra-
which a person’s behaviour, with regard to taking medi- mukhswami Medical College in India. The study protocol
cation, following a diet, and/or executing life-style chan- was approved by Human Research Ethics Committee of the
ges, corresponds with recommendations agreed with a institute prior to commencement of the study. A focus
healthcare provider [3]. Poor compliance to the treatment group discussion carried out prior to the educational
of chronic disease is an important problem in elderly intervention would have helped frame the educational
patients worldwide. Recently researchers have found non- intervention in a manner specific to the needs of the study
adherence rates of C50 % in patients using medicines for population.
chronic diseases [4]. Compliance to drug therapy is a A total of 200 patients of any gender aged C65 years
complex problem and is affected by variety of factors. who attended various outpatient departments [e.g. medi-
In the last 25–30 years, thousands of articles have been cine, surgery, obstetrics and gynaecology, orthopaedics,
published on this issue, leading to conflicting conclusions skin, tuberculosis and chest, ophthalmology, ear, nose and
depending on the focus of the article. Areas of research throat (ENT), and oncology] between August 2007 and
regarding noncompliance include identifying possible August 2009 were randomly recruited. Patients who were
causes and possible solutions, analysing adherence with unable to communicate, were seriously ill and required
respect to specific ailments, and exploring the patient’s, hospitalization, or who had psychiatric illnesses were
pharmacist’s and physician’s role. Despite the many years excluded from the study. The nature and purpose of the
of research, the optimal approach that insures high com- study was clearly explained in a language they understood
pliance levels is not yet known. It is crucial to improve and written informed consent was obtained.
understanding of this issue by healthcare professionals, as Baseline information related to personal details, disease
patient noncompliance costs &$US100 billion a year due and drug therapy were recorded using a structured case-record
to the consequences and adverse outcomes of noncompli- form that included a questionnaire for evaluation of drug
ance, such as hospitalization, development of complica- compliance. The format of the case-record form was validated
tions, disease progression, premature disability or death by obtaining the opinion of two experts and its feasibility was
[5, 6]. tested by administering it in a small group of 20 patients.
Different methods have been used for evaluating com- Compliance to therapy was evaluated by a questionnaire with
pliance to therapy (e.g. direct questioning of patient, pill the assistance of the primary researcher (a doctor who was not
counts/ tablet counts, rate of prescription refilling, assess- involved in any decisions related to patients’ treatment).
ment of patients’ clinical condition, electronic medication Patients were asked to describe their medication regimen (e.g.
monitors, patient diaries, measurement of physiological the number, type, and frequency of each medication, and
markers, questionnaire for care givers [6]). The ability of number of pills/puff per intake). When necessary, patients
geriatric patients to follow treatment plans is frequently were given samples of their drugs to assist their recognition
compromised by several factors, including the character- process. Each interview lasted &10 min.
istics of the disease (e.g. cognitive impairment), social The recruited patients were randomly divided by a
system, healthcare system, economic factors and patient- computer-generated random number table into two groups
related factors [5, 6]. of 100 individuals. Patients in the interventional group
Although the importance of drug adherence is well- received 10 min of education related to compliance (e.g.
known, data concerning drug compliance among chronic importance of taking drugs regularly, the impact of com-
disease sufferers in India are limited. The primary objec- pliance on disease outcomes, and the effect of noncom-
tive of this study was to identify the prevalence of drug pliance on adverse outcomes) presented by the researcher.
noncompliance among Indian geriatric patients, to explore Any questions that patients had that were related to com-
factors that may affect drug noncompliance and to examine pliance to therapy were answered. Patients in the control
the value of educating the patients about importance of group were not given any compliance education. The pri-
adhering to drug therapy. mary objective of this study was to assess prevalence of
drug noncompliance among elderly participants. Assuming
a noncompliance rate in the current study of as high as
Study design 50 % [4] and a = 0.05 (two-tailed), 171 patients were
needed to give an estimate at a width of ±7.5 % and with a
A prospective, interventional study was conducted to 95 % confidence interval (CI). Assuming a follow-up rate
examine the prevalence of drug noncompliance among of 85 %, 201 patients were to be recruited. Thus, sample
geriatric patients and its relationship with selected risk size was just adequate.
factors, and to measure the impact of patient education on The dependent variables under study were patient drug
compliance in Shree Krishna Hospital, a private 550-bed compliance (i.e. total compliance) and noncompliance
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362

Table 1 Baseline compliance of patients (pts) to drug therapy (n = 200)


Compliance to therapy Grade of noncompliance % of pts
Total compliance 0 = never forgets 22.5
Mild noncompliance 1 = once or less in month 12.5
Moderate noncompliance 2 = once or more in last 15–30 days 14
3 = once or more in last 7–15 days 9.5
4 = once in last 7 days 18.5
Severe noncompliance 5 = more than once in last 7 days 23

(defined as any deviation from the prescribed dosage reg- the remaining 155 (77.5 %) patients showing some degree
imen or not consuming the drug therapy according to the of noncompliance (12.5, 42 and 23 % with mild, moderate
prescription, and graded as mild, moderate and severe) or severe noncompliance) (Table 1). One hundred and ten
(Table 1). Patient-, prescription- and drug-related potential (55 %) of patients experienced one or more difficulties in
variables that might lead to drug compliance/noncompli- taking medicines Reasons for experiencing difficulties in
ance were evaluated (Table 2). taking drugs included visual problems (47.5 % of patients),
The impact of educating patients about the importance of forgetfulness (41 %), labeling errors (26.5 %), physical
compliance to therapy was evaluated by comparing the disability (18 %) and other reasons (e.g. tremors, difficulty
change in compliance in the group that received educational in communication, difficulty in using dosage form (e.g.
intervention with that in the control group. Compliance in inhaler), inability to coordinate different functions).
both groups was assessed by pill count (i.e. the empty Socioeconomic status of patients was the only demo-
containers and strips of the drug formulations were checked graphic parameter that was significantly (p = 0.039)
for determining the amount of the drug consumed) at a associated with drug noncompliance (Table 2). Noncom-
follow-up visit at 7–14 days. Patients were categorized as pliance to drug therapy was significantly (p \ 0.02) asso-
either compliant (patients who fully adhered to taking their ciated with a number of prescription-related factors,
medication and did not miss any dose) or noncompliant (did including the number of medicines that patients are cur-
not adhere to instructions regarding drug administration or rently taking, not purchasing of the drugs from the same
those who missed taking even a single dose). pharmacy every time, lack of instructions/advice provided
Patient demographic information and drug usage were about the prescribed drugs by the doctor and patients’
recorded as actual frequencies and percentages. Statistical particularity in taking medicines on time (Table 2). Among
analysis was performed to test for factors that were asso- the drug therapy-related factors, noncompliance was sig-
ciated with drug noncompliance using the v2 test (for nificantly (p B 0.007) associated with duration of drug
categorical variables) or independent t test (for continuous therapy, frequency of administration of drugs, price of
variables). A p value of \0.05 was considered statistically individual drugs as perceived by patients, drugs causing
significant. Data were analysed using the Statistical Pack- adverse reactions as perceived by the patients, prescribing
age for the Social Sciences version 14 (SPSS 14). of drugs requiring skewed instructions [i.e. complicated
instructions that are difficult to remember (e.g. 4 tablets of
chloroquine now, followed by 2 tablets after 6 h, 2 tablets
Results on the next day and 2 tablets on the day after that)], drugs
which are more difficult to take physically, and actual cost
The mean age of the participants in the study was of therapy per month (Table 2). At the follow-up visit,
74.0 ± 3.1 years. Patients had one or more acute and/or compliance to drug therapy significantly (p = 0.0001)
chronic conditions, including those related to cardiology improved in the interventional group relative to the control
(87 % of patients), the musculoskeletal system (32.5 %), group (Table 3).
surgery (28.5 %), the respiratory system (25 %), endocri-
nology (20.5 %), ophthalmology (17.5 %), dermatology
(11 %), infectious diseases (16.5 %), the central nervous Discussion
system (8.5 %), ENT (6.5 %), gynaecology (5 %) and
oncology (3.5 %). Patient characteristics and their associ- Medication misadventures are endangering the health of
ation with compliance to drug therapy are summarized in the geriatric population, filling emergency rooms and
Table 2. hospitals, and contributing to escalating healthcare costs.
At baseline in the total population of 200 patients, only Polypharmacy, wherein elderly patients must manage
45 (22.5 %) displayed full compliance to drug therapy, with compliance with regimens of several prescription drugs
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Table 2 Baseline demographic-, prescription- and drug-related factors and their association with compliance to drug therapy in 200 elderly
patients
Factor Category % of total patients p value
(% of total patients) Noncompliant Compliant
Patient-related factors
Age (years) 65–74 (68) 53 15 0.395
75–84 (23.5) 17 6.5
C85 (8.5) 7.5 1
Gender Male (57) 41.5 15.5 0.067
Female (43) 36 7
Literacy status Illiterate (30) 25 5 0.552
Up to 10th standard 38 12
(50)
Up to 12th standard 5 1.5
(6.5)
Graduate (10) 7.5 2.5
Postgraduate (3.5) 2 1.5
Family status Living alone (12) 10 2 0.466
Living in family (88) 67.5 20.5
Socioeconomic status (evaluated using the Kulshreshtha Lower (41) 33 8 0.039
classification [7]) Middle (49) 39 10
Higher (10) 5.5 4.5
Prescription-related factors
No. of medicines currently taking 1–5 (57.5) 40 17.5 0.005
6–10 (38) 33 5
[10 (4.5) 4.5 0
No. of doses per day 1–6 (42) 29.5 12.5 0.086
7–20 (56.5) 46.5 10
[20 (1.5) 1.5 0
No. of co-morbid diseases 1–3 (81.5) 61.5 20 0.21
[3 (18.5) 16 2.5
No. of doctors consulted C2 (90.5) 69.5 21 0.65
[2 (9.5) 8 1.5
No. of changes in instructions for medication use in previous None (40) 27.5 12.5 0.090
6 months One (58) 48.5 9.5
Two (1.5) 1 0.5
Three (0.5) 0.5 0
Knowledge about low therapeutic index drugs None (180) 59.5 20.5 0.109
Some (18) 16 2
Adequate (1.5) 1.5 0
Collection of medicines By others (97) 76 21 0.101
By self (3) 1.5 1.5
Medicines purchased from the same pharmacy No (44) 40 4 0.0001
Yes (56) 37.5 18.5
Instructions given by doctors about use of medicine No (43) 39 4 0.0001
Yes (157) 38.5 18.5
Patients particular about taking medicines on time No (19) 17.5 1.5 0.017
Yes (81) 60 21
Drug-related factors
Duration of therapy (no. of days) [15 [long-term] (61.5) 39 22.5 0.0001
\15 [short-term] 15.5 23
(38.5)
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Table 2 continued
Factor Category % of total patients p value
(% of total patients) Noncompliant Compliant
No. of times/day drug is administered Once (52) 29.5 22.5 0.0001
Twice (2) 2 0
Three (31) 31 0
Four (2) 2 0
Five (12.5) 12.5 0
Six (0.5) 0.5 0
Price of individual drugs as perceived by patients Compliance not 62.5 22.5 0.006
related to cost (85)
Costly (14) 14 0
Inexpensive (1) 1 0
Drug perceived by patients to cause adverse drug reaction No (89) 66.5 22.5 0.007
Yes (11) 11 0
Drug prescribed requires skewed instructions for use No (72.5) 50 22.5 0.0001
Yes (27.5) 27.5 0
Drug prescribed is physically difficult to administer No (77.5) 55 22.5 0.0001
Yes (22.5) 22.5 0
Patients developed an adverse drug reactions No (93) 71.5 21.5 0.445
Yes (7) 6 1
Cost (in Indian rupees) of drug therapy/month \100 (11.5) 5 6.5 0.0001
100–500 (55.5) 43.5 12
500–1,000 (25) 23 2
[1,000 (8) 6 2
Significant values are shown in bold

Table 3 Effect of educational intervention on drug compliance in 200 elderly patients (pts)
Group (no. of patients) Change from baseline in No. of patients lost to follow up p value (v2 test)
compliance (no. of patients)
Improved Unchanged Worsened
Educational intervention (100) 58 21 0 21 0.0001
Control (100) 8 45 9 38
Total (200) 66 66 9 59

and concurrently may be self-medicating with over-the- as good or acceptable compliance in clinical practice.
counter products, should be of concern of all members of Although it must be acknowledged that this is still con-
the healthcare team who work with geriatric patients [8]. troversial, good medication compliance has commonly
Compliance to therapy by patients is very vital for been defined as taking 80–120 % of the medication as
achieving effective treatment. This study is one of the prescribed [23, 24]. We found that almost the same pro-
initial steps for addressing health issues related to medi- portions of patients demonstrated total compliance and
cation compliance in geriatric population in India. severe noncompliance (22.5 vs. 23 %), with the remaining
In this study, total compliance to therapy was shown in patients demonstrating mild to moderate noncompliance
only 22.5 % patients, leaving a large number of patients (Table 1). According to previous reports, the causes of
(77.5 %) noncompliant to drug therapy, with is consistent noncompliance include problems in vision, hearing and
with the results of other studies that indicate 50–80 % of memory, and difficulty in following instructions due to
elderly patients are noncompliant to drug therapy [4]. Since cognitive impairment or other physical difficulties (e.g.
many factors are likely to influence medication compliance problems in swallowing tablets, opening drug containers,
in elderly, it is prudent to explore what could be considered handling small tablets, distinguishing colours or identifying
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markings on drugs) [6]. We also found that visual problems We found a significant association between the duration
followed by forgetfulness, labeling errors and physical of drug therapy and noncompliance in this study. Acute
disabilities interfered with regular intake of medicines illnesses, requiring short-term therapy, were associated
leading to noncompliance. with higher compliance than chronic illnesses that required
A number of patient-, prescription- and drug-related long-term treatment. This is very similar to findings of a
factors that seem to play a role in noncompliance were study by Gascon et al. [18]. This suggests that longer
identified in this study. Among different demographic duration of the disease and treatment may adversely affect
parameters, drug noncompliance was found to be signifi- compliance. In the present study, noncompliance was also
cantly associated with socioeconomic status of the patient significantly associated with patient perceptions that the
and was more prevalent in the lower socioeconomic class drug caused adverse drug reactions. Many studies have
of patients. This finding correlates well with those from found that adverse effects of drugs threaten patient’s
other studies showing a clear association between low compliance [19, 20]. The effect of adverse effects on
income and noncompliance [9, 10]. These patients might compliance may be explained in terms of physical dis-
not have enough money to refill the prescription because of comfort, scepticism about the efficacy of the medication
poverty, family circumstances, education level and cultural and decreasing trust in physicians.
factors which may contribute to the problem of noncom- In this study, patient perception of the price of an
pliance. In contrast to this, few researchers had reported individual drug and the actual total cost of therapy per
that income was not related to compliance level [11, 12]. month were found to be significantly associated with
There is a need to carry out further studies to clarify this noncompliance to drug therapy. As the cost increased,
issue, especially in a developing country like India where noncompliance also increased. Cost is a crucial issue in
29.8 % people live below the poverty line [13]. patient’s compliance especially for patients with chronic
We found a significant association between the number disease, as the treatment period could be life-long [19, 21].
of medicines currently taken by patients and the frequency Healthcare expenditure could be a large proportion of liv-
of administration with drug noncompliance. Complex ing expenses for patients suffering from chronic disease.
treatment is believed to threaten the patient’s compliance. Cost and income are two interrelated factors. Healthcare
This is also illustrated by one study where compliance was cost should not be a big burden if the patient has a rela-
assessed by pill counts and self-reports that non-compliance tively high income or health insurance. A number of
increased with an increase in the frequency of prescribed studies found that patients who had no insurance cover
dosing: 20, 30, 60 and 70 % for once, twice, three times and [22], or who had low income [9, 10] were more likely to be
four times daily, respectively [14]. Many elderly patients noncompliant to treatment. In elderly, the source of income
have several co-morbid conditions requiring the use of a decreases. The only source could be the pension or mon-
number of drugs. Therefore, drug therapy should be indi- etary support given by children or other family members.
vidualized as per the requirement for this special group of Therefore, healthcare personnel should be aware of
patients considering the number of diseases, number of patient’s economic situation and help them use medication
drugs required and level of noncompliance to therapy. cost effectively.
This study revealed that the patients collecting their Our study has clearly indicated that lack of education
medicines from the same pharmacy each time were more about the importance of compliance is a major cause of
compliant than those who did not. Individual behavioural noncompliance. We found a significant improvement in-
aspects such as this play a very important role in compli- compliance in the group of patients who received educa-
ance to drug therapy [6]. A good relationship between tional intervention relative to the control group. A similar
patients and their pharmacists also affects compliance to study from UK has also reflected on the importance of
therapy. Educational programmes directed towards phar- educational intervention in improving medication adher-
macists may help in improving compliance to drug therapy ence in older patients [25]. The medicine regimen of the
by elderly patients. intervention group was changed in approximately half the
The patient-prescriber relationship has emerged as patients in our study. The amount of medication education
another strong factor which affects patients’ compliance [15, needed by patients varied considerably and reflected the
16]. A healthy relationship is based on patients’ trust in wide variations in baseline knowledge. The educational
prescribers and empathy from the prescribers. Studies have intervention in our study had worked well irrespective of
found that compliance is good when doctors are emotionally baseline knowledge of patients about the need of taking
supportive, give reassurance or respect, and treat patients as medication as advised by the doctors. We suggest that the
an equal partner [15, 17]. We also found that patients’ per- doctors’ role, along with other things, should also include
ception of a better relationship and dialogue with their pre- educating his patients about the importance of adhering to
scriber had a positive effect on patients’ compliance. drug therapy in their own interest.
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