Professional Documents
Culture Documents
A STUDY ON
COMPENSATION AND EMPLOYEE BENEFITS OF RELIANCE COMPANY
DR. B ANUSHA
ASSISTANT PROFESSOR
CERTIFICATE
This is to certify that the project entitled “A STUDY ON COMPENSATION AND EMPLOYEE
BENEFITS OF RELIANCE COMPANY ” has
been successfully carried out by PAGIDI AMULYA a Bonafide student of Department of Business
Management, University College of Commerce & Business management, Satavahana University with
enrolment no 7188-18-672-020 for the academic year 2018-2020 and submitted in partial fulfilment of the
requirement of the award for the degree of Master of Business Administration (MBA).
Place: Karimnagar
Date: …. /..../……..
(PAGIDI AMULYA)
ACKNOWLEDGEMENT
I wish to thank all the staff members in the department for their kind
cooperation and support given throughout our project work.
I also thankful to all of my friends who have given valuable suggestions and
help in all stage of development of project.
Finally, I would like to dedicate this work to my parents who has provided
support and encouragement during every part of my life.
(PAGIDI AMULYA)
4
COMPENSATION AND
EMPLOYEE BENEFITS OF
RELIANCE COMPANY
CONTENTS
5
Chapter 1 Introduction
1.1 Introduction 4
1.2 History of Employee Compensation
and Benefits 4
Chapter 3 Compensation
3.1 Introduction 1
3
3.2 Compensation 1
3
3.3 How is Compensation used 1
6
4
5.1 Suggestions 37
5.2 Findings 37
5.3 Conclusion 38
7
CHAPTER1
INTRODUCTION
1.1 INTRODUCTION:
A good employer is one of the forces behind a humane workplace where harmonious
labor-management relations exist. Labor-friendly conditions, particularly those that involve
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compensation and benefits, value employee happiness and job satisfaction. How and when
did a humane workplace evolve?
People during the pre-industrialization period treated the home and the workplace as
a single unit, with men and women sharing tasks. However, such egalitarian arrangement
changed with the rise of machines and factories.
The ILO encourages tripartism where representatives from state governments, employer
organizations, and labor groups participate in consultations to identify ideal labor standards
and policies. Later on, the ILO strengthened its campaign through its Decent Work Agenda
(DWA). The DWA promotes fair and rights-based trade globalization to fight poverty.
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1. To know the employee satisfaction through the benefits and compensation offered
by the company.
2. To know the current employee benefits and compensation of the company
1.6 METHODOLOGY:
RESEARCH DESIGN :
SAMPLE DESIGN :
10
Sample unit : The sample unit was the employees of the RELIANCE COMPANY.
DATA SOURCES : The data was collected mainly from the two sources. The one was
primary data and the second was secondary data.
The main source of primary data is collected on a questionnaire from the employees.
And the employees feedback has been analyzed through bar graphs and pie charts.
Type of questions: The type of questions used in collection of primary data was
closed ended questions.
Tool of analysis : the collected data was analyzed with the help of bar, pie and
column charts.
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2. Descriptive research
3. Casual research
The research category used in this project is DESCRIPTIVE RESEARCH, which is focused on
the accurate description of the variable in the problem model.
1.7 PERIOD OF STUDY : The study was conducted for the period of 6 months from August 2019 -
January 2019.
CHAPTER 2
12
EMPLOYEE BENEFITS
2.1 Introduction:
Reliance Anil Dhirubhai Ambani Group or Reliance Group is an Indian conglomerate,
headquartered in Mumbai, India. The company, which was formed after Dhirubhai Ambani's
business was divided up, is headed by his younger son Anil Ambani.
Reliance Group has six listed companies. Reliance Power, Reliance Infrastructure,
Reliance Capital, Reliance Entertainment and Reliance Health. The group provides financial
services, construction, entertainment, power, health care, manufacturing, defence, aviation,
and transportation services.
The term employee benefits inculcate the different kinds of indirect recompense
provided to the employees apart from their normal salary.
Employee benefits include benefits from various sources i.e. medical insurance, life
insurance, retirement benefits, fringe benefits, paid time off, social security and other
specialized benefits. But in some companies, it is kept mandatory to provide employee
benefit as it helps them to grow. Not all MNC’s or bigger organizations pay their employees
a heavy paycheck. But still, there are many employees who still want to join such
companies. Moreover, you can also find employees who are working there unhappy with
their pays.
Employee benefits and perks are the non-salary compensation that the companies pay
to their employees. It need not be in the form of cash or hard money, it can be any like
medical insurance, extra work time pay paid holidays etc. Also, every company’s employee
benefits packages differ from the other.
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The term employee benefits inculcate the different kinds of indirect recompense
provided to the employees apart from their normal salary.
Most often the employees working under the specific constraints and meeting deadlines
before or whose work is being performed with full focus or dedication are the eligible
nominee for getting the perks of employee benefit the most.
Here are a few employee benefits that employers need to offer as per the federal or state
laws.
⮚ Workers Compensation
⮚ Minimum Wage
⮚ Unemployment Benefits
⮚ Disability
⮚ Overtime
⮚ Paid Holidays
⮚ Hazard Pay ki
⮚ Pay Raise
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⮚ Maternity, Paternity, and Adoption Leave
⮚ Vacation Leave
Employee benefits are very valuable and also useful. Some of the top employee benefits are,
i. Medical Insurance
1. Increased entreat:
Employee benefit should be given so as it will help the dedicated and hard-working
employees the growth and satisfaction of being in an organization. It often helps to bring
along a spirit of ownership by the employees towards their organization.
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2. Improvised self-esteem:
3. Dedicated Workforce:
The organization expects the employee to work with full dedication and offer their
work for the sake of an organization. Providing adequate benefits for the employee and
asking for survey often from the employee to help them in any possible way to enhance
their performance will eventually help both the organization and the employee grow.
4. Health is wealth:
By offering various medical plans for the employees the employees can inculcate and
support the upliftment more for both themselves and their family and the organization with
which they are engaged.
5. Social-Security:
It will help them to contribute to the safety and security of themselves and help them
to get associated with the organization for a longer period of time. Retirement plans and
other life insurance plans also get into account for the employees.
6. Increased Productivity:
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By offering employee benefits, the employee gets more reason to care about the
company they are serving and being more dedicated towards them as much as possible. A
happy employee will help in better productivity for the organization.
7. Tax advancement:
Income tax deduction helps the employee for contributing to the tax with the minimal tax
deduction. The benefit offered to the employees under this tax advancement helps the
employee to reduce the tax as much as possible.
Following are some of the disadvantages of employee benefits provided to the employees.
As in an organization, the plans chosen are such that are benefited for the majority of
the employees but some or few employees will not be satisfied with the current chosen
policy and with the amount they have to pay for their portion.
The packages chosen by the organization are often not too delightful and are meant
more for their personal benefit. Plans are often changed every year in different
organizations and business which hinders the growth of employee in the company as the
insurance plans get along on the annual basis gets affected.
Often the benefits create concerns regarding legal complaints against both the employees
and the organization on breaking certain policy intentionally or unintentionally. On breaking
up of the specific policy and not paying the retention carries out of trouble which at times
becomes troublesome.
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3. Too expensive for the employees to fit into:
No matter how much amount the health benefits are favouring the company but they
still are going to deduce amount from the employee more than what they actually want to
offer.
The cost associated with health insurance is rising day by day which in turn are
increasing the turnover rate of the company. If the cost increases the company for the
compensation forces the employees to give more money to accommodate their plans in the
budgets.
5. Difficulty in switching:
Switching often becomes very difficult to manage and the company loses many
employees if proper actions are not being taken. The major disadvantage associated with it
is that the more the employees in the organization will be, the more the company need to
pay to the insurance company to manage the account of different employees.
2.4 Conclusion:
The benefit will help the employees to work better and stay with the organization with
which they are related for a long period of time. This policy of providing better employee
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benefits helps in demonstrating solid benefits to the employee so that it helps in proving the
organization that they offer enough deed to keep their employees delighted.
It sort of generates stability amongst the organization and builds a relation which states
that the company has the power to praise their employees or the fresh talent by offerings.
The government also for increasing the economic security of employee is helping to keep
this scheme mandatory.
CHAPTER3
COMPENSATION
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3.1 Introduction:
3.2 Compensation:
The term compensation is used to mean employees’ gross earnings in the form of
financial rewards and benefits as part of employment relationship. In terms of human
resource management, compensation is referred to as money and other benefits received by
an employee for providing services to his employer. Compensation management, also known
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as wage and salary administration, remuneration management, or reward management, is
concerned with designing and implementing total compensation package or salary structure.
● (a) A system of rewards that motivates employees to perform the assigned task,
● (b) A tool used by organizations to foster the values, culture and the behavior they
require, and
● (c) An instrument that enables organizations to achieve their business goals.
Morable, job satisfaction are affected by compensation. Often there is a balance (equity)
that must be reached between the monetary value the employer is willing to pay and the
sentiments of worth felt be the employee. In an attempt to save money, employers may opt to
freeze salaries or salary levels at the expence of satisfaction and morale. Conversely, an
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employer wishing to reduce employee turnover may seek to increase salaries and salary
levels.
Compensation may also be used as a reward for exceptional job performance.
Examples of such plans include: bonuses, commissions, stock, profit sharing, gain
sharing.
1. Job Descriptions :
2. Job Analysis :
The process of analyzing jobs from which job descriptions are developed. Job analysis
techniques include the use of interviews, questionnaires, and observation.
3. Job Evaluation :
A system for comparing jobs for the purpose of determining appropriate compensation
levels for individual jobs or job elements. There are four main techniques: Ranking,
Classification, Factor Comparison, and point method.
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3.5 What are different types of compensation?
Base Pay
Commissions
Overtime Pay
Stock Option
Travel/Meal/Housing Allowance
There are different types of compensation. Most organizations operate with a salary
only, or salary plus bonus compensation methods Sales organizations and sales departments
of large organizations often operate with a salary plus commission or a commission only
compensation methods.
1. Hourly Compensation:
Paying by the hour is ideal when a set number of hours is expected for project
completion. This gives flexibility as a manager you can decide on how many hours you can
pay for based on your budget. The main disadvantage is that you will have to pay extra for
overtime or for work on holidays. Costs are one and a half times the base hourly rate if you
require your employees to work overtime and up to twice of that on a holiday.
2. Salary:
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career progression One of the advantages of paying a salary is that you would not have to pay
for overtime work. Employees will have to finish projects regardless of the time it requires
within the budget that you have set aside for their salary. Your employees might also be
happier, as they have high income security and also provides stable cost of doing business.
The employee cannot see clearly how they may influence the performance to realize the
bonus. You will have to offer extra perks to make the salary and position more appealing,
such as health insurance, benefits, and flexible working hours. This will require more
planning as a manager.
3. Bonus:
Paying a bonus incentivizes employees to produce exceptional results. Team effort is also
emphasized. For example, if a team performs well as a whole, this raises the amount of the
bonus that everyone will receive. Bonuses will also encourage employee loyalty. It might be
difficult to determine who should receive a bonus if results were produced by a team effort.
When it is clear that either a bonus will or will not be paid a couple of months before the
calculation period ends, there is often a tendency for effort and intensity of performance to
drop off.
4. Commission:
Paying a commission tends to motivate sales people to produce more sales for the
company, especially if the commission rate is attractive. If the commission structure is well
designed, it should work well without impacting your company profits. Individual effort is
emphasized, requiring less supervision by sales management.A low commission rate would
not be attractive to an employee. This may also result in a lack of loyalty as an employee
would be more likely to leave if a competitor offers a higher commission rate.
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Employee Compensation and benefits can vary based on the type of structure that
works best for your organization and project. Here’s a breakdown of the pros and cons of the
different kinds of compensation structures commonly used.
Hourly:
Pros: Paying by the hour is ideal when a set number of hours is expected for project
completion. This gives you flexibility because as a manager you can decide on how many
hours you can pay for based on your budget.
Cons: The main disadvantage is that you will have to pay extra for overtime or for work on
holidays. Costs are one and a half times the base hourly rate if you require your employees to
work overtime and up to twice of that on a holiday.
Salary:
Pros: One of the advantages of paying a salary is that you would not have to pay for overtime
work. Employees will have to finish projects regardless of the time it requires within the
budget that you have set aside for their salary. Your employees might also be happier, as they
are not as likely to associate happiness with income. For example, those paid by the hour may
experience a dip in satisfaction levels if they work fewer hours and thus earn less.
Cons: You will have to offer extra perks to make the salary and position more appealing,
such as health insurance, benefits, and flexible working hours. This will require more
planning as a manager. However, that effort will be made up by the fact that your employees
may be happier at work.
Bonus:
Pros: Paying a bonus incentivizes employees to produce exceptional results. Team effort is
also emphasized. For example, if a team performs well as a whole, this raises the amount of
the bonus that everyone will receive. Bonuses will also encourage employee loyalty, as this
structure often has a large salary component and will appeal to those who are looking to build
a career at the company.
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Cons: It might be difficult to determine who should receive a bonus if results were produced
by a team effort. Also, employees might take bonuses for granted and have expectations to
receive one even if profits for the year do not warrant it.
Commission:
Pros: Paying a commission tends to motivate salespeople to produce more sales for the
company, especially if the commission rate is attractive. If the commission structure is well
designed, it should work well without impacting your company profits. Individual effort is
emphasized, requiring less supervision by sales management.
Cons: Conversely, a low commission rate would not be attractive to an employee. This may
also result in a lack of loyalty as an employee would be more likely to leave if a competitor
offers a higher commission rate.
Ultimately, deciding which structure to go with will depend on the complexity of the
work required, as well as how much time it will take for the work to be completed. Other
factors should also be considered, such as employee satisfaction and the flexibility you
require in managing your budget. If you strategically plan your pay structure, you can find
the balance between maximizing profits and retaining happy employees.
In addition to the base wage or salary, direct pay may include bonuses and profit shares.
Indirect pay consists of various benefits and services. Some benefits are required by law and
include unemployment compensation, worker's compensation, and Social Security. Many
employers also offer benefits not required by law.
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1.Budget Allocation :
This budget allocation will determine how much of the total compensation budget will
be spent on salary and what percentage will be spent on benefits and other incentives.
When performing an audit, the goal is to determine how competitive are those particular jobs
and what is the external market demanding.
4. Benefit Package :
Many organizations use benefit packages, in addition to salary, to attract and retain
employees.
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A well defined compensation strategy will incorporate legal requirements to ensure
the organization is in compliance with all federal and state laws.
3.9 Conclusion:
Compensation systems must be thought through from first principles to design them
to achieve a behavioral objective. Following what competitors do is not enough because it is
very likely that their compensation system is flawed in design when it comes to changing the
behavior of people. Ultimately, deciding which structure to go with will depend on the
complexity of the work required, as well as how much time it will take for the work to be
completed. Other factors should also be considered, such as employee satisfaction and the
flexibility you require in managing your budget. If you strategically plan your pay structure,
you can find the balance between maximizing profits and retaining happy employees.
CHAPTER 4
DATA ANALYSIS AND INTERPRETATION
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4.1 DATA ANALYSIS:
The process of evaluating data using analytical and logical reasoning to examine each
component of the data provided. This form of analysis is just one of the many steps that must
be completed when conducting a research experiment. Data from various sources is gathered,
reviewed, and then analyzed to form some sort of finding or conclusion. There are a variety
of specific data analysis method, some of which include data mining, text analytics, business
intelligence, and data visualizations.
4.2 INTERPRETATION:
Data interpretation refers to the process of critiquing and determining the significance
of important information, such as survey results, experimental findings, observations or
narrative reports. Interpreting data is an important critical thinking skill that helps you
comprehend text books, graphs and tables. Researchers use a similar but more meticulous
process to gather, analyze and interpret data. Experimental scientists base their interpretations
largely on objective data and statistical calculations. Social scientists interpret the results of
written reports that are rich in descriptive detail but may be devoid of mathematical
calculations.
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Choices % Count
Male 56.00% 56
Female 45.87% 44
Interpretation: The above pie chart show the responses of male and female employees.
The total number of responded employees are 100 i.e., 56 male and 44 female employees.
Choices % count
Executive 16.00% 16
30
Functional 23.00% 23
Junior 26.00% 26
Senior 23.00% 23
Assistant 12.00% 12
Interpretation:
The bar chart indicates the designation of the employee i.e., Executive, Functional, Junior,
Senior and Assistant. Most the employees are juniors compared to the others. Where as
Your period of support with company. few number of employees designation is the
Assistants. In addition, designation of functional and senior are same. Furthermore,
percentage of executives is 16% few number of employees designation is the Assistants. In
addition, designation of functional and senior are same. Furthermore, percentage of
executives is 16.
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3) Your period of support with company?
Choices % Count
1 to 3 years 14.00% 14
3 to 5 years 26.00% 25
32
5 to 7 years 19.00% 19
Interpretation:
The above figure shows the length of time that they have being supporting with the
company. Overall, most of the employees serving the company are above 7 years with
percentage of 28. And the employees uphold with the company is less than one year is
i.e.,13%. Employees supporting the company between 1 to 3 years is of 14%. The employee
serving to the company between 3 to 5 years is of 26%. As well as, 19% of the employees
uphold with company between 5 to 7 years.
33
4) Expectation to improve your work skill?
Choices % Count
Salary 36.00% 36
Motivation 38.00% 28
Guidance 26.00% 26
34
Interpretation:
The bar chart gives the information about the average number of employees to
enhance their work skill in Salary, Motivation and Guidance. Overall, a greater number of
employees will increase their work skill by motivation i.e., 38%. While lower number of
employees improve their work skill by the guidance which is of 26%. 36% percentage of the
employees will increase their work ability by salary.
Choices % Count
Insurance 34.00% 34
35
Interpretation:
The above charts illustrate the proposal made by the company for employee benefits like
Insurance, Retirement benefits, Fringe benefits and any other. Overall, most of the companies
offer retirement benefits which is 35%. Whereas 8.3% of any other benefits are offered by the
companies. In addition, 33% of the companies offers insurance. As well as, fringe benefits
offered by the companies is of 24.8%. Furthermore, companies offering insurance and
retirement benefits are quite same.
36
6) Are you aware of all the employee benefits offered by your company?
Choices % Count
Yes 68.00% 68
No 32.00% 32
37
Interpretation:
The above chart shows the number of employees are aware of all the employee
benefits which are offered by the their company. Highest number of employees are aware of
the benefits proposed by the company which is of 68 percentage. However, 32% percentage
of the employees are unaware of all the employee benefits.
7) Have you been given the opportunity to select among different employee benefit
plans?
Choices % Count
Yes 58.00% 58
NO 42.00% 42
38
Interpretation:
The above pie chart depicts the information of that the employee have been given the
chance to select among different employee benefits plans.58 percentage of the employees
given the different employee benefits plans. Whereas 42 percentage of the employees are not
given opportunity.
Choices % Count
Yes 60.00% 60
No 40.00% 40
39
Interpretation:
The above chart gives the information of the companies which offers Paid Time Of (PTO). 60
percentage of the companies are offering Paid Time Of. Whereas 40 percentage of the
companies are not offering PTO.
9) Have you made use of short term or long-term benefits of your company?
Choices % Count
Yes 67.00% 67
No 33.00% 33
40
Interpretation:
The above chart gives the information of short term or long term benefits of the employees
company. Here 67 percentage of the employees have made use of short term or long term
benefits. In other hand, around 33 percentage of the employees are not used by these benefits.
10) On a scale of 1-5, How much do you agree with the full statement: Current employee
benefits meets any need?
Choices % Count
Strongly Agree 35.00% 35
Strongly Disagree 13.00% 13
Agree 40.00% 40
Disagree 4.00% 4
Neither Agree or Disagree 8.00% 8
41
Interpretation:
The above bar chart illustrates the responses given by the employees for current employees
benefits met any need. Over all, majority of the employees are agreed to the statement that
employees benefits met their need i.e., 40%. Whereas, minority of the employees are
disagreed to the statement which is of 4%. Employees with strongly agreed to the statement is
around 35%. In addition,13% of the employees are strongly disagreed. Furthermore,
employees with neither agree nor disagree is of 8%.
11) Do your company offers bonuses for employees who refers new hires?
Choices % Count
Yes 63.00% 63
No 37.00% 37
42
Interpretation:
As from the above pie chart, it indicates the bonuses which are offered by the
company for employees who refers new hires. 63 percentage of the employees responded that
they have been offered by the bonuses which are proposed by the company for referring.
Whereas 37 percentage of the employees are not offered bonuses.
Choices % Count
Yes 59% 59
No 41% 41
43
Interpretation:
The above bar chart indicates the information of company which is offered by
employee stock option programs. 59 percentage of the employees responded that they are
offered by employee stock option program. Where, 41 percentage of the employees are not
offered.
Choices % Count
Yes 77.00% 77
No 23.00% 23
44
From the above pie chart we can see the information of company which offered 360degrees
performance appraisals.77 percentage of the employees are offered by the 360degrees
performance appraisals. Whereas, approximately 23 percentage of the employees are not
offered by the companies.
14) Does your organization regularly conduct a formal survey to know work place
satisfaction of your employees?
Choices % Count
Once a year 36.00% 36
Twice a year 30.00% 30
Less Often every other year 11.00% 11
As needed 23.00% 23
45
Interpretation:
As from the above figure, it indicates the satisfaction of the employees by frequently
conducting the formal surveys about work place. Overall, majority of surveys was conducted
for work place satisfaction of employees during once a year with 36%. whereas minority of
the surveys was conducted less often every other year with a percentage of 11. The survey
conducted for the work place satisfaction during twice a year had 30 %. Furthermore, 23% of
the companies conducted as their need.
15) Overall, how are you satisfied with current employee benefits with your company?
Choices % Count
Delighted 23.85 26
Satisfied 55.96 61
Unsatisfied 15.6 17
Ungratified 4.59 5
46
Interpretation:
The above pie chart illustrates the responses of employee satisfaction with current employee
benefits with their company. Overall, most of the employees with a percentage of 58 are
satisfied with employee benefits of their company. Whereas few employees are ungratified
i.e. 2%. The percentage of employees delighted with the employee benefits is 25%. In
addition, employees unsatisfied to benefits is of 15
CHAPTER 5
RESULTS
5.1 SUGGESTIONS:
Services.
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● Few of them have suggested to provide better employee packages.
● Some of them have suggested that to make it safe for employee to share their ideas.
5.2 FINDINGS:
● Most of the employees period of support with company is more than 7 years.
● 38% of the employees are expected to increase their work skill by motivation.
● Majority companies are offering retirement benefits i.e. 35%.
● 68% of the employees are aware of all the employee benefits offered by the company.
● Employees with percentage of 58 are given opportunity to select among different
employee benefit plans.
● 60% of the companies are offered by Paid Time Of(PTO), 67% of the employees are
make use of short term or long term benefits.
● The number of employees are satisfied with their company is 40%. And 63% of the
companies are offered by bonuses for employees who refers new hire.
● 59% of the companies are offered by employee stock option program. And 77% of the
companies are offering 360degree appraisals.
● The number of employees are satisfied with current employee benefits is 58%.
5.3 CONCLUSION:
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BIBLOGRAPHY
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WEBSITES:
WWW.GOOGLE.COM
WWW.SURVEYHEART.COM
WWW.HR.COM
WWW.HR.BRL.COM
WWW.HR’EDU.ORG
QUESTIONNAIRE
1. Employee ID.
2. What is your age [ ]
3. Your gender [ ]
a) Male b) Female
4. Your designation [ ]
a) Executive b) Functional c) Junior d) Senior e) Assistant
5. Your period of support with company.[ ]
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a) Less than 1 year b)1 to 3 years c)3to 5years d) 5 to 7 years d) more then 7 years
6. Expectation to improve your work skill.[ ]
a) Salary b) Motivation c) Guidance
7. Does your company offer any of the employee benefits?[ ]
a) Insurance b) Retirement benefits c) Fringe benefits d) Any other
8. Are you aware of all the employee benefits offered by your company?[ ]
a) Yes b) No
9. Have you been given the opportunity to select among different employee benefit
plans?[ ]
a) Yes b) No
10. Do you company offer Paid Time Of (PTO).[ ]
a) Yes b) NO
11. Have you made use of short term or long-term benefits of your company?[ ]
a) Yes b) No
12. On a scale of 1-5, How much do you agree with the full statement: Current employee
benefits meets any need.[ ]
a) Strongly agree b) Strongly disagree c) Agree
b) Disagree e) neither agree nor disagree
13. Do your company offers bonuses for employees who refers new hires.[ ]
a) Yes b) No
14. Do your company offers employee stock option programs.[ ]
a) Yes b) No
15. Do your company offers 360 degrees performance appraisals. [ ]
a) Yes b) No
16. Does your organization regularly conduct a formal survey to know work place
satisfaction of your employees?[ ]
a) Once a year b) Twice a year c) Less often every other year d) As needed
17. Overall, how are you satisfied with current employee benefits with your company.[ ]
a) Delighted b) Satisfied c) Unsatisfied d) ungratified
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