1.

QUALITY MANAGEMENT OVERVIEW

1.1 Quality management definition
Quality management is the process of supervising various operations and duties inside an
organization to guarantee that the products and services provided, as well as the means by
which they are delivered, are consistent. It aids in the achievement and maintenance of the
required level of quality inside the company.
1.2 The role of quality management
Quality control is critical in every firm. It specifically serves the following functions:
- Quality defines how well a company can meet its customers' expectations, while
efficiency optimizes management processes. This is a critical principle for firms looking
to dominate, extend their market, and increase their position and reputation. However,
if quality is adequately maintained, it enables the company to find the correct product in
need of improvement, in keeping with client expectations in terms of utility and price.
- Good quality management also helps to guarantee that the product is priced
competitively when it hits the market.
- Production is a critical stage in adding value to a product or service. In terms of quality,
it is the product's beneficial features that satisfy greater and higher human demands. In
terms of quantity, is the monetary value gain received over the initial expenditures
invested.

3.4 Process Approach

"What precisely is a process?" is a typical question among individuals who do not have a solid
foundation in researching processes and quality improvement. Using the ISO 9001 standard's
text: “A set of interrelated or interacting activities that use inputs to deliver an intended result”
In other words, a process is essentially how you operate a certain activity within your
organization to convert anything like an incomplete product, some data or information, an
untrained person, or other "input" into a "output" like a finished product, data-driven choices,
or a fully competent employee. The procedure is the actions you took to get the desired results.

A management strategy that integrates the plan-do-check-act (PDCA) cycle and risk-based
thinking is an ISO 9001 process approach. It denotes the management and control of processes.
It also implies that we analyze not only what the main processes are, but also how they fit
together.
 ISO 9001:2015 takes a process-oriented approach that includes the Plan-Do-Check-Act
(PDCA) cycle and Risk-based thinking. This implies that the organization must:

- Calculate the process inputs and outputs necessary

- Assign process responsibilities and authorities
- Identify and prepare to manage process risks and opportunities
 PLAN-DO-CHECK-ACT (PDCA) – is a very successful method for corporate management
that is strongly recommended by the ISO 9001 standard. PDCA stands for:
P – Plan: Find an opportunity to improve and plan for a change.
D – Do: Experiment with new ideas or conduct a small-scale investigation.
C – Check: Review the experiment, analyze the results, and identify the information and
difficulties gained.
A – Act: Take action based on the findings and information.
 Benefits of the process approach
- Identify essential processes, focus resources on them, expand development prospects,
and address process defects.
- Expected outcomes are foreseeable because processes are constructed and linked in
such a way that we can plainly observe how they interact or impact one another.
- Organizations may improve performance by successfully managing processes, using and
optimizing resources, minimizing overlapping and repetitive operations, and making the
organization much more compact.
- Make the organization more confident, which strengthens the trust of stakeholders
including workers, owners, customers, and partners.
 Taking steps to reinforce the Process Approach"
- Convert all activities into processes.
- Measure process performance.
- Make efficient use of resources.
- Define the goals and desired outputs of the system and the process to achieve them
- Establish resources, authority, and responsibility points to manage processes, ensure
desired outputs are monitored, and action is taken when necessary..
- Identify each individual process and analyze its effect on other processes or on the
overall process.
We can also use Turtle Diagram for process aproach:
3.5 Improvement