REVISION

(Final)

PART 1: VOCABULARY
1. If your computing device isn’t working, you should t_ _ _ _ _ the repairs by taking to the repair center.
tackle
2. Some mobile devices even come standard equipped with v_ _ _ _ _ _ a_ _ _ _ _ _ _ _ _, such as
Apple's Siri, Cortana, or Google Assistant. virtual assistants
3. More and more people claim that their p_ _ _ _ _ _ _ h_ _ _ _ _ m_ _ _ _ _ _ _ _ _ device saved them
from a tragic situation. personal health monitoring
4. Artificial intelligence may o_ _ _ _ _ _ _ human smarts in 16 years. outstrip
5. A h_ _ _ _ _ _ _ robot is a robot with its body shape built to resemble the human body. humanoid
6. Our company has really good d_ _ _ m_ _ _ _ _ _ _ _ _ systems in place to make sure that everyone
can access to the information. data management
7. D_ _ _ _ _ _ p_ _ _ _ _ _ _ _ _ is used to design and publish books, brochures, magazines and other
printed pieces. Desktop publishing
8. Thanks to the i_ _ _ _ e_ _ _ _ _ _ s_ _ _ _ _ _ _, the quality of this photo was enhanced much
compared to its origin. image editing software
9. Adobe Photoshop was originally created as a convenient and powerful way to r_ _ _ _ _ _ photos.
retouch
10. O_ _ _ _ _ s_ _ _ _ is a collection of productivity software usually containing at least a word
processor, spreadsheet and a presentation program. Office suite
11. “Foody.com” is an i_ _ _ _ _ _ _ _ _ _ website for food lovers and others who’re always on the move,
whether on business or solo trips to different places. informative
12. If you've ever visited a website without a n_ _ _ _ _ _ _ _ _ b_ _, you may have found it difficult to
locate the page you need. navigation bar
13. The only way to know if a website is r_ _ _ _ _ _ _ is to verify the identity of the site and build trust in
the owners of the site domain. reliable
14. Before you analyze local data sets, you can r_ _ _ _ _ the data by cleansing and shaping it. refine
15. This processing is done through computers which accept r_ _ d_ _ _ as input and provide information
as output. raw data
16. A list of customer names could be s_ _ _ _ _ into alphabetical order by surname, or a list of people
could be put into numerical order by age. sorted
17. The Information Technology Manager should review all i_ _ _ _ _ _ _ r_ _ _ _ _ _ to ensure users are
satisfied with the results. incident reports
18. The e_ _ _ _ m_ _ _ _ _ _ says: ‘a .dll file is missing or not found’. What do you think I should do?
error message
19. For some certain software, it is very necessary to r_ _ _ _ _ _ your computer to complete the
installation. restart
20. In order to address the issue of u_ _ _ _ _ _ n_ _ _ _, we should investigate and find out the source of
the problem. unusual noise
21. My printer was not recognized I tried r_ _ _ _ _ _ _ _ _ _ _ d_ _ _ _ _ _ but it still didn’t work.
reinstalling drivers
22. I_ _ _ _ _ _ _ _ _ _ _ _ of the incident is the first step in handling a customer’s inquiry. Investigation
23. A c_ _ _ _ is a device or computer program for encoding or decoding a digital data stream or
signal. codec
24. A c_ _ _ r_ _ _ is a web site or computer program that allows people to send messages to each other
instantly over the Internet. chat room
25. We offer affordable microphones for a_ _ _ _ i_ _ _ _ and superior webcams for video input. audio
input
26. Yesterday, I wrote all my posts in one huge Word document and spent several hours f_ _ _ _ _ _ _ _
_ it to be printed. formatting
27. He is d_ _ _ _ _ _ _ _ _ _ a free anti-virus application from the Internet to protect his laptop from
malware. downloading
28. Please, do not h_ _ _ _ _ _ _ to call me if you have further questions. I will be glad to have you as a
customer. hesitate
29. D_ _ _ d_ _ _ _ _ _ _ _ _ is the process of taking encoded text or other information and converting it
back into text that the computer can read and understand. Data decryption
30. BCC stands for B_ _ _ _ C_ _ _ _ _ C_ _ _ which lets others see an e-mail you sent without the main
recipient knowing. Blind Carbon Copy

PART 2: GRAMMAR
1. Scientists predict (A) that in (B) the twenty years time nearly (C) everyone will have living (D) in smart
houses. D-will have lived
Tương lai hoàn thành: S + will have/has + Pii…: dự đoán 1 việc sẽ xảy ra cho đến năm bao nhiêu.
2. Artificial intelligence (AI) is continued (A) its migration out of (B) the research lab and into (C) the world
of (D) business. A-is continuing
Hiện tại tiếp diễn: S + is/am/are + V-ing…: diễn tả 1 việc sẽ xảy ra trong tương lai gần, hoặc 1 thay đổi…
3. In 2021 we're like (A) to see an increased (B) emphasis on (C) measures designed (D) to increase the
transparency of AI. A-likely
It’s likely that S + V = S is/am/are likely to V(nt): có khả năng … sẽ…
4. When it comes (A) to your health — you would most definite (B) want the best (C) of the best health
monitoring device out (D) there. B-definitely
Will definitely/absolutely/possibly + V(nguyên thể): sẽ hoàn toàn…
Definitely won’t + V(nt): sẽ hoàn toàn không
5. Robots and computers will (A) be able do (B) many jobs that are (C) currently done (D) by humans. B-
to do
Will be able to V(nt): sẽ có thể
6. If you want to capture (A) sounds in a (B) digital format and play them back (C), your PCs must be
contain (D) a sound card. D-be contained
Bị động: can/could/must/might/may + be + Pii
7. Photoshop has (A) a huge number of filters (B), functions and other tools which helping (C) the
graphics artist complete (D) his task. C-help
8. You won’t be (A) able to play (B) those video files (C) if you didn’t have (D) the correct plug-in.
D-don’t have
Câu điều kiện loại 1(có thể xảy ra trong tương lai): IF S + V (hiện tại)…, S + V(tương lai)…
9. The website aims educating (A) people on (B) how they can help (C) the Earth and lessen (D) the
environmental impact. A-at educating
Aim to V(nt) = aim at + V-ing: nhằm mục đích làm gì
10. When meet (A) with your client, you need to discover (B) as much as possible to help you develop (C)
an outline for the website and eventually design (D) it. A-meeting
When/before/after + V-ing, S + V
11. A sucessful example of a site based on (A) user-generated content is (B) YouTube, which allows
users upload (C), view and share (D) movie clips and music videos. C-to upload
Allow/enable/permit/help + O + to-V(nt): cho phép, khiến… làm gì
Let/help + O + V(nt)
12. The purpose of (A) your website is draw (B) customers to your business and provide (C) them with
information about what you do and offer (D). B-to draw
The purpose of N … is V-ing/to V(nt): mục đích của … là
13. We have just installed (A) a new RAM stick so (B) the computer mustn’t be (C) low on (D) memory. C-
can’t be
Chẩn đoán nguyên nhân của sự cố: nếu chắc chắn đó là… thì dùng “It Must be”
Nếu chắc chắn đó không thể là… thì dùng ‘It Can’t be’ không dùng ‘It musn’t be’
14. If (A) the replaced DLL files are not working (B), we might (C) try to run (D) the system file checker. D-
running
Try + V-ing: thử làm gì
Try + to V(nt): cố gắng làm gì
15. A (A) serious hard drive failure is (B) the reason for (C) we have to replace (D) it with a new one. C-
why
is the reason for + Noun
is the reason why + S + V
16. My presentation is divided onto (A) three parts including (B) definition of Trojan virus, its (C) negative
impacts and possible solutions to (D) prevent it. A-into
Be divided into: được chia thành…
17. If we had (A) good quality of (B) audio input and video input system, we could heard (C) the speakers’
voice clearly (D).  C-hear
18. Note take (A) should never be (B) a transcript of (C) every word said, but rather a summary
of important information (D) and questions. A-Note taking
V-ing + … be + …
VD: Going to school is happy. = It’s happy to go to school.
19. Connecting (A) iPhone with (B) a power outlet by using (C) the included cable and USB power
adapter to charge (D) the battery. A-connect
Câu mệnh lệnh: V(nguyên thể) + …
VD: Stand up, please.
20. Can (A) you helping (B) me connect (C) this printer to (D) my computer? B-help
Can/Could/may/might/should you + V(nguyên thể) + …?
21. When runs (A) for long periods of (B) time, the (C) aluminum case may become (D) very warm. A-
running
22. I am writing to express (A) my dissatisfaction (B) with the Internet connection which is provided to
provide (C) by your company in (D) my area. C-provided
23. Would (A) it be possible for you send (B) a team of trained (C) technicians as soon as possible to
resolve (D) this issue? B-to send
Would it be possible for you to V(nt): liệu bạn có thể …
24. Would (A) you mind check (B) my computer for (C) me? I cannot (D) store any data for long-term use.
B-checking
Would you mind + V-ing: bạn có phiền …
25. I’m not (A) sure what is (B) wrong with your computer right now but there might (C) a problem with (D)
your hard drive. C-might be
Must/can/could/may/might + V(nt)
26. It is important that the data source (A) available are trustworthy and well-built (B) so the data collected
(C) is of the highest possible quality (D). A-sources
Vì be là ‘are’ nên source phải là số nhiều
27. Cloud service users should also be (A) able to encrypt (B) data that are (C) processed or stored within
the cloud to prevent (D) unauthorized access. C-is
Data là danh từ không đếm được nên are => is
28. Databases allow (A) for data to be stored (B) quickly and easily and are (C) used in much (D) aspects
of your daily life. D-many
29. In order resolving (A) the issue of unusual noise, we should (B) investigate and find out (C) whether
it is (D) a hardware or software problem. A-to resolve
In order to V(nt) : để làm gì
30. She is (A) very upset on (B) the way that the IT helpdesk answered (C) the phone, so she is going
to complain to (D) the manager about this. B-about
Be Upset About : buồn chán về …
31. It is essential to define (A) the purpose of the website as (B) it is one of the firstly (C) steps in the
planning process (D). C-first
32. There are much (A) ways to store (B) your data, such as in an (C) online database, in a local SQLite
database, or even (D) in a text file. A-many
Vì many + N(đếm được, số nhiều); much + N(không đếm được)

PART 3: LISTENING
Task 1: Listen to a conversation and complete the summary with NO MORE THAN TWO WORDS
(unit 8 – eop)
The man phones to complain about (1) ___installing____ the Project Planner program he downloaded
from Soft Solve. Specifically, the activation key does not work. The customer service representative asks
for the order reference number that they (2) __emailed_____ him to sort it out. It is X6-792-44. She gives
an early diagnosis that might be because he used lower case letters. But he doesn’t agree with that since
he (3) ___copied____, then pasted it from the email he received. Next, the customer service
representative thinks that it could be due to the (4) ___antivirus program____. She advised him to turn it
off and (5) __reinstall_____. The man followed the woman’s instructions and everything is OK.
Task 2: Listen to a conversation between Tim and Chris and answer the questions with NO MORE
THAN TWO WORDS (task 4, unit 4 – online eop)
1. What information does Chris want to retrieve from the database? book budget
2. What does Chris have to enter? name, password
3. What is Tim's password? tevans snavet
4. What is the name of the book? basic French
5. Which part of the database contains the information Chris needs? second row
PART 4: READING
Task 1: Read the following text on video conferencing and complete the sentences with NO MORE
THAN TWO WORDS
Video conferencing is a technology that allows users in different locations to hold face-to-face meetings
without having to move to a single location together. This technology is particularly convenient for
business users in different cities or even different countries because it saves time, expense, and hassle
associated with business travel. Uses for video conferencing include holding routine
meetings, negotiating business deals, and interviewing job candidates.
Video conferencing's main advantage over teleconferencing is that users can see each other, which
allows them to develop stronger relationships. When a video conference is held for informal purposes, it is
called a video call.
Some businesses use dedicated video conferencing rooms that have been equipped with high-grade
cameras and screens to ensure the conversation is clear and with limited technical faults. Third-party
providers often install and assemble the hardware needed to conduct the video conference. Companies
with multiple offices might establish direct video communications between their locations in order to allow
their teams to work more collaboratively.
Video conferencing can also be used as a medium for conducting training, with the instructor teaching a
remote class from most anywhere. This can be done in a corporate context, especially for getting workers
the knowledge they need to better perform their jobs. The academic world can also make use of video
conferencing to connect a traditional classroom setting with students who are based a considerable
distance from the school. A video conference may also be used to conduct regular meetings with a
company staff or to confer with shareholders about the latest activities at the business. It may be used to
announce significant changes at a company, such as introducing a new CEO or to present information in
an interactive way that allows all participants to engage in discussion about what they see on screen.
1. Video conferencing is a highly convenient use of technology which enables users in different places to
organize _________ face-to-face meetings _____ without travelling to the same place.
2. Boosting relationships among participants is a key ______ advantage _____ of video conferencing.
3. Enterprises set up dedicated video conferencing systems with ______ high-grade cameras
_______ and monitors to prevent technical problems.
4. Video conferencing can be used to link a ____ traditional classroom ________ with students who
are taking the class remotely.
5. Video conference can motivate attendees to join in _______ discussion _______ related to what they
look at the screen.
Task 2: Read the passage and answer each question with NO MORE THAN TWO WORDS
 The Stages in Incident Management
With proper incident management in place, collecting information about incidents is streamlined and less
chaotic without having emails fly back and forth for the purpose. Service desk teams can publish forms in
user self-service portal to ensure that all relevant information is collected right at the time of ticket
creation.
The next stage in incident management is incident categorization and prioritization. This not only helps
sort incoming tickets but also ensures that the tickets are routed to the technicians, most qualified to work
on the issue. Incident categorization also helps the service desk system apply the most appropriate
service level agreements (SLAs) to incidents and communicate those priorities to end users. Once an
incident is categorized and prioritized, technicians can diagnose the incident and provide the end user
with a resolution.
How to classify IT incidents
Incidents in an IT environment can be categorized in several different ways. Some factors that influence
incident categorization include the urgency of the incident and its impact on users or the business in
general. Classifying and categorizing IT incidents helps identify and route incidents to the right technician,
saving time and effort. For example, incidents can be classified as major or minor incidents based on their
impact on the business and their urgency. Typically, major incidents are the ones that affect business-
critical services, thus affecting the entire organization, and need immediate resolutions. Minor incidents
usually impact a single user or a department, and might have a documented resolution in place already.
1. What should service desk team have at the time a ticket is created? relevant information
2. What can technicians provide the users after they diagnose an incident? a resolution
3. How many aspects of an incident can affect how it is categorized? 2
4. Which type of incidents requires the service team to immediately address? major incidents
5. Which type of incidents might affect only an individual user? minor incidents
PART 5: WRITING
1. Nanotechnology/ definitely/ huge impact/ both/ business/ our daily lives.
A. Nanotechnology will definitely have a huge impact on both business and our daily lives.
B. Nanotechnology definitely will have a huge impact on both business and our daily lives.
C. Nanotechnology will definitely have a huge impact in both business and our daily lives.
D. Nanotechnology definitely will have a huge impact in both business and our daily lives.
2. Soon / engineers/ will / build / different types/ android/ with the form/ capabilities of humans.
A. Soon, engineers will have built different types of android, with the form and capabilities of
humans.
B. Soon, engineers will have built different types for android, with the form and capabilities of humans.
C. Soon, engineers will have been built different types of android, with the form and capabilities of
humans.
D. Soon, engineers will build different types for android, with the form and capabilities of humans.
3. Adobe Reader program/ which/ create/ distribute/ by Adobe Systems/ use/ open/ PDF files.
A. Adobe Reader program which is created and distributed by Adobe Systems is used to open
PDF files.
B. Adobe Reader program which creates and distributes Adobe Systems is used to open PDF files.
C. Adobe Reader program which is created and distributed by Adobe Systems used to open PDF files.
D. Adobe Reader program which created and distributed Adobe Systems is used to open PDF files.
4. If/ you/ use/ image editing software,/ overall quality/ images/ enhance.
A. If you use an image editing software, the overall quality of your images will enhance.
B. If you used an image editing software, the overall quality of your images would enhance.
C. If you use an image editing software, the overall quality of your images will be enhanced.
D. If you used an image editing software, the overall quality of your images will be enhanced.
5. After/ each webpage/ create,/ they/ typically/ link/ together/ use/ navigation menu/ compose/
hyperlinks.
A. After each webpage created, they are typically linked together using a navigation menu composed of
hyperlinks.
B. After each webpage is created, they are typically linked together using a navigation menu
composed of hyperlinks.
C. After each webpage is created, they are typically linked together used a navigation menu composed of
hyperlinks.
D. After each webpage created, they are typically linked together used a navigation menu composed of
hyperlinks.
6. Web/ consist/ billions of documents/ live/ web servers/ use/ HTTP protocol.
A. The Web consists billions of documents living on web servers that use the HTTP protocol.
B. The Web consists billions of documents that live on web servers using the HTTP protocol.
C. The Web consists of billions of documents living on web servers that use the HTTP protocol.
D. The Web consists of billions of documents lived on web servers that use the HTTP protocol.
7. Relational DBMS/ allow/ multiple users/ work/ data/ same time,/ create/ advanced security/
access/ data.
A. Relational DBMS allows multiple users work with the data at the same time, creating advanced security
for access to the data.
B. Relational DBMS allows multiple users to work with the data at the same time, creates advanced
security for access to the data.
C. Relational DBMS allows multiple users to work with the data at the same time, creating advanced
security for access to the datas.
D. Relational DBMS allows multiple users to work with the data at the same time, creating
advanced security for access to the data.
8. When/ data/ organize/ text file/ rows and columns,/ it/ can use/ store,/ organize,/ protect,/
retrieve data.
A. When data is organized in a text file in rows and columns, it can use to store, organize, protect, and
retrieve data.
B. When data organizes in a text file in rows and columns, it can be used to store, organize, protect, and
retrieve data.
C. When data is organized in a text file in rows and columns, it can be used to store, organize,
protect, and retrieve data.
D. When data organizes in a text file in rows and columns, it can use to store, organize, protect, and
retrieve data.
9. I/ cannot/ install/ program/ because/ computer/ miss/ some DLL files.
A. I can’t install the program because my computer is missing some DLL files.
B. I couldn’t install the program because my computer is missing some DLL files.
C. I can’t install the program because of my computer missing some DLL files.
D. I couldn’t install the program because my computer misses some DLL files.
10. I/ see/ error message/ this morning/ and I/ not be able/ detect/ problem.
A. I saw an error message this morning and I did not able to detect the problem.
B. I have seen an error message this morning and I haven’t been able to detect the problem.
C. I see an error message this morning and I wasn’t able to detect the problem.
D. I have seen an error message this morning and I am not be able to detect the problem.
11. If/ I/ be/ you,/ I/ take part/ ABC company's video conference/ artificial intelligence.
A. If I were you, I would take part in ABC company's video conference on artificial intelligence.
B. If I was you, I would take part in ABC company's video conference on artificial intelligence.
C. If I am you, I will take part in ABC company's video conference on artificial intelligence.
D. If I were you, I will take part in ABC company's video conference on artificial intelligence.
12. Make/ eye contact/ the audience/ be/ necessary/ while/ you/ deliver/ your presentation.
A. Make eye contact with the audience is necessary while you are delivering your presentation.
B. Making eye contact with the audience is necessary while you are delivering your presentation.
C. Make eye contact with the audience is necessary while you deliver your presentation.
D. To make eye contact with the audience is necessary while you deliver your presentation.
13. After/ backup/ finished,/ click OK/ click OK/ again/ close/ backup process window.
A. After the backup finishes, click OK and then click OK again for close the backup process window.
B. After the backup is finished, click OK and then clicking OK again to close the backup process window.
C. After the backup finishes, click OK and then clicking OK again to close the backup process window.
D. After the backup is finished, click OK and then click OK again to close the backup process
window.
14. Remove/ cover,/ press/ slide/ back cover/ towards/ bottom/ phone.
A. Removing the cover, press and slide the back cover towards the bottom of the phone.
B. Remove the cover, pressing and sliding the back cover towards the bottom of the phone.
C. To remove the cover, press and slide the back cover towards the bottom of the phone.
D. To remove the cover, pressing and sliding the back cover towards the bottom of the phone.
15. I/ would like/ request/ kindly/ resolve/ matter/ my computer/ as soon as possible/ because/ my
thesis/ come.
A. I would like to request you to kindly resolve the matter of my computer as soon as possible
because my thesis is coming.
B. I would like requesting you to kindly resolve the matter of my computer as soon as possible because
my thesis is coming.
C. I would like to request you kindly resolve the matter of my computer as soon as possible because my
thesis is coming.
D. I would like to request you to kindly resolve the matter of my computer as soon as possible because
my thesis comes.
16. I/ unhappy/ quality/ a Vaio/ I/ buy/ 201 Thai Ha Street/ 15 December/ and/ I/ write/ seek/
replacement.
A. I am unhappy about the quality of a Dell I bought at 201 Thai Ha Street on 15 December and I am
writing to seek a replacement.
B. I am unhappy with the quality of a Dell I bought at 201 Thai Ha Street on 15 December and I am
writing to seek a replacement.
C. I am unhappy about the quality of a Dell I buy at 201 Thai Ha Street on 15 December and I am writing
to seek a replacement.
D. I am unhappy with the quality of a Dell I buy at 201 Thai Ha Street on 15 December and I am writing to
seek a replacement.