Professional Documents
Culture Documents
“No one can make you feel inferior without your consent.”
– Eleanor Roosevelt
apparent long before the rise of modern
Proactive people are influenced by external stimuli, whether
psychology; Abraham Lincoln said,
physical, social or psychological. But their response to stimuli,
“Nearly all men can stand adversity, but if conscious or unconscious, is a value-based choice or response.
you want to test a man’s character, give
him power.” As soon as we succeed, we
tend to focus on the causes of our It is not what happens to us, but our response to what happens
success, believing we were right all to us that hurts us. Of course, things can hurt us physically or
along to feel confident in ourselves. Our economically and can cause sorrow. But our character, our basic
focus shifts toward the effects of our identity, does not have to be hurt at all. In fact, our most difficult
success. The distracting noise of praise, experiences become the crucibles that forge our character and
opportunities, and other rewards pulls us develop the internal powers, the freedom to handle difficult
away from the work that got us there, circumstances in the future and to inspire others to do so as well.
which can wreck our future performance.
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h Source: https://visual.ly/community/infographic/education/summary-stephen-covey-
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C
As we look at those things within our circle of concern, it
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r becomes apparent that there are some things over which we have
c no real control and others that we can do something about. We
l could identify those concerns in the latter group by
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circumscribing them within a smaller circle of influence (Covey,
o
1989).
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Begin with the end in mind
I
This principle states that all things are created twice, but not all
n
f first creations are by conscious design. In this case, leadership is
a There are two (2) factors that define an activity: urgent and
n important. Urgent means it requires immediate attention. For
d example, a ringing phone is urgent; most people can’t stand the
thought of just allowing the phone to ring. Urgent matters are
C usually visible; they insist action.
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Importance, on the other hand, has to do
with results. If something is important, it
contributes to an entrepreneur’s mission,
values, and high priority goals.
Looking at Figure 3, Quadrant I is both
urgent and important. It deals with
significant results that require immediate
attention. Activities in Quadrant I are
usually called crises or problems. Some
entrepreneurs are beaten so bad by problems
in Quadrant I that they escape to the not
important and not urgent activities of
Quadrant IV.
"Seek first to understand" involves a very deep shift in paradigm. People typically seek first to be understood.
Most people do not listen with the intent to understand; they listen with the intent to reply. They are either
speaking or preparing to speak. They are filtering everything through their own paradigms, reading their
autobiography into other people's lives.
EXAMPLE: If a parent has a problem with his/her child, the usual response is “I understand him/her, I
know what s/he’s going through. I went through the same thing myself. I just don’t understand why s/he
won’t listen to me.” When in reality, the parent doesn’t have the vaguest idea about his/her kid. S/he
thought of him/herself and assumed that the kid has the same perspective.
Emphatic listening is getting inside another person’s frame of reference. You look through it, you see
the world the way they see the world, you understand their paradigm, and you understand how they feel.
Empathy is not sympathy. Sympathy is a form of agreement, a form of judgment. And it is sometimes the
more appropriate emotion and response. But people often feed on sympathy. It makes them dependent. The
essence of empathic listening is not that you agree with someone; it is that you fully, deeply, understand that
person, emotionally as well as intellectually (Covey, 1989).
Figure 5. Process of Emphatic Listening
Source: https://visual.ly/community/infographic/education/summary-stephen-covey-bestseller-7-habits
Synergize
Synergy means that the relationship which the parts have with each other is a part in and of itself. It is not
only a part, but the most catalytic, the most empowering, the most unifying, and the most exciting part
(Covey, 1989).
Naert’s Model
Naert, dean of the Antwerp Management School in Belgium, believes that value creation is the purpose of
business.
Van Duzer’s Model
Jeff Van Duzer, dean of the School of Business and Economics at Seattle Pacific University, shares some
commonalities with Naert in his criticism of the shareholder model.
Van Duzer proposes that the purpose of business is twofold:
To serve customers through providing goods and services that promote human flourishing
To serve employees by providing opportunities for meaningful and creative work
Parikh’s Model
Indira Parikh, president of the Foundation for Liberal and Management Education (FLAME), argues that the
ancient wisdom of many Hindu scriptures can and should be appropriated to business practice in India.
1. Bhagavad Gita
It asserts that people should focus on their thoughts and actions rather than the outcomes of those actions.
1. Greed is bad. You should never engage in action only for the desire of rewards. Acting on worldly
desires leads to failures. Do well and good things will come.
2. Be fair. Enlightened leaders are compassionate and selfless. “They treat everyone as equals.”
Followers will rally around them and follow their example.
3. Act rather than react. A leader’s actions today can become the “karma” that influences his/her
status tomorrow. Leaders accomplish “excellence by taking action.”
4. Seek higher consciousness. Leaders should view problems within their larger contexts. Show
sensitivity to multiple stakeholders including shareholders, employees, partners, and neighbors.
2. Dharma
Dr. Athreya, a renowned management guru, has highlighted some of the core concepts of Dharma (natural
law), as enshrined in the Indian Shashtras (timeless principles). Generally speaking, Dharma can be
understood as righteous duty, or the right path that will uphold the family and the organizational and social
fabric. Prominent concepts of Dharma that apply to business include the following:
1.Loka Sangraha (Public Good) – the practice of seeking one’s own gains and also catering to the
welfare of others. This largely reflects all the stakeholders.
2. Kausalam (Efficacy) – judicious use of resources and preserving resources for future generations.
This reflects concern for ecology as well as for stakeholders.
3. Vividhta (Innovation) – beyond survival, business has to be the engine of innovation constantly
seeking more effective solutions to meet their economic and social expectations.
4. Jigyasa (Learning) – change and continuity coexist. Corporate governance has to keep learning
from the feedback loop from society and through internal processes of questioning, challenging,
debating, and training.
BUSINESS MODEL
In essence, a business model embodies nothing less than the organizational and financial ‘architecture’ of a
business.
Red Ocean vs. Blue Ocean
The creators of blue oceans, in sharp contrast to companies playing by traditional rules, never use the
competition as a benchmark. Instead they make it irrelevant by creating a leap in value for both buyers
and the company itself.
Strategy Canvas
The strategy canvas graphically depicts a company’s and its competitors value proposition investments,
suggests areas of opportunity on which to escape/eliminate competition, captures the current and future state
of activity within a marketspace, and documents current and future competitive investment.
The strategy canvas serves two (2) purposes:
To capture the current state of play in the known market space, which allows users to clearly see
the factors that the industry competes on and where the competition currently invests
To propel users to action by reorienting their focus from competitors to alternatives and from
customers to noncustomers of the industry.
ERRC (Eliminate, Reduce, Raise, Create)
A helpful tool in crafting a future strategy canvas is the Four Actions Framework as it facilitates in
identifying the value elements to be created, increased, decreased, or eliminated.
The Eliminate-Reduce-Raise-Create (ERRC) Grid developed by W. Chan Kim and Renee Mauborgne is a
simple matrix like tool that drives companies to focus simultaneously on eliminating and reducing as well as
raising and creating while unlocking a new blue ocean.
ESSAY