Easy-To-Use & Complete Courier Service Solution

1 Customer Account

Customers are normally the people, who have eCommerce stores and want to ship their parcels through
your shipping company. Or general user who wants to use the shipping company for their parcel
delivery.

Customers Visit the website and register their accounts.

Admin gets the notification and can see newly registered accounts in the “Pending Business Accounts”
list.

Admin approves the customer account and assigns the pricing structure as per agreement.

ON account approval, the customer will get email notification.

2. Booking

There are 2 options of bookings. Booking from customer side or booking from admin side.

Booking From Customer Side:

Customer can create booking using Booking form. Customer will choose origin, destination, pickup
and receiver information, parcel information, COD Amount (if any) (Cash On Delivery Amount /
Collection Amount that can be the delivery fee or the parcel value.)

Customers can also using Bulk Booking option. Through Bulk Booking, customer will use a provided
Excel Sample Sheet.

Customers can also mark the status of new booked parcels as “Ready for Pickup” to precisely process
orders. However its an optional process.

Booking from Admin Side:

 Admin can either book the parcel on behalf of customer by selecting customer account. In that case
customer can see those parcels with their statuses in their business account.

Admin can also create booking for walk in customer as “Front Desk Booking”. If a walk in customers
comes to office, give the parcel for delivery. Admin will use admin booking form and submit the booking
information. Will generate invoice with barcode label.

3.Order Processing

Steps:

Generate “Pickup Run Sheet” by assigning pickup rider.

Mark “Parcel Received at Office” from the “Order Processing” form by scanning the barcode.

Generate “Delivery Run Sheet” for “Current Station” parcels and assign delivery rider.

Generate “Manifest” for Out Station Parcels

Outstation branch Receives the parcel by De Manifesting the Manifest number.

The outstation branch will Generate a “Delivery Run Sheet” and assign a delivery rider.

Update delivery status as Delivered, Returned or Refused, etc.. by scanning a barcode using the
“Order Processing” page

4. Operation

The administration can see all customers newly booked parcels on the admin side.

Administration can assign Pickup Rider for “New Booked” & “Ready for Pickup” statuses, and generate
“Pickup Run Sheet” printout.

The Rider will go to customer, get the parcels, give the receiving.

Rider will come back to office, scan barcodes (which were generated when customers booked parcels
and printed invoice with barcode. and stick with parcel)
 Rider will scan all parcels, and mark status “Parcel Received at office”. With this status update, all the
consignees (the receivers of the parcels) will receive mobile SMS with order number, tracking number
and site URL to track.

Now if the parcels are for same city delivery, Admin will generate “Delivery Run Sheet” print out. Give
the delivery run sheets to the delivery riders, they will go to customers door step, give them parcels, and
get signatures on the “Delivery Run Sheet” Print out.

IF the parcel is out station, the admin will scan all out station parcels, and mark status “Parcel in
transit to destination” or will generate Manifest for other branch, if you have multi branch system.

Once that is received by out station user, he will scan all parcels and mark status “Received at
destination” or Other branch will DE-Manifest and assign delivery rider for delivery.

Riders will scan and mark delivery status.

If the Consignee (The Receiver) is not available, the Rider/Driver can mark the status with a reason.

If the Consignee (The Receiver) refuses to receive the parcel, the Rider/Driver marks the status
“Refused by Consignee”

Then office will receive the parcels from then and forward them back to the origin branch with the
status “Parcel returned to origin branch“

The origin branch will receive the parcel and update the status “Received at origin branch“

Then They will forward the parcel to Shipper and mark the status “Returned to Shipper“

5. Tracking

Throughout all the process, the tracking will be updated on the website, which can be tracked using the
tracking number/ order number.

Shipper/ Sender can see all the parcels, with their statuses along with their tracking history, in their
login.

6. Payment Settlements

Customer Payments (COD Payment settlements):

Through this payment settlement, the shipping company deducts the delivery fee from “Cash on
Delivery / Collection Amount” and returns the remaining balance to the customer account by bank
transfer.
A COD Payment settlement is only possible for the parcels with the closing statuses i.e “Delivered” and
“Returned to Shipper”

Invoice to Customer: The shipping company will send invoices to NON-COD or Corporate Customers for
the required period. The invoice can be sent for the parcels with any status.

7. Features of Courier Management System

Administration Panel

Branches Panels

Branches Employees panel

Driver's Panel ( Mobile Apps)

User Panel & Mobile Apps

Professional Frontend & Ordering System

Meta tags and meta descriptions will be inserted

8. Price Calculation System

Based on Weight

Special Cities Price Management

Set Package Type User wants to Deliver

Collection Amount Management

Online Payments

Order Tracking

Advertising

Price Calculator
 9. User Account

Login By Email, Client Code, or Phone Number

Stats for orders

Order Management

Invoice Management

Payment Collection Management

Suggestions or Complaints Registration

User Mobile App to manage & track orders & Payments

10. Branch Login

Introductive Dashboard

Order Stats, Analytics & Flow Charts

Assign Orders to Drivers

Manage Damaged Orders

Manage Canceled Orders

Manage Returned Orders with Reason

Assigning Different Pickup & Delivery Drivers

Re-Assign Returned Orders

Order Monitoring

Delivery Reports

Order Confirmation

Order History

Order Statuses
Manage Lost Orders

Payments Stats

11. Collection Amount Management System

Payments Collected for Customers or Businesses

Bank Transfer

Professional Reporting for Payment Records

Collection Amount Receipt Upload

Employee Management System

Manage Multi Branches

Payments SMS to Customers

Other Features

Delivery Charges Management System

Full Branding

invoices Management & Reports

Invoice Barcodes

Invoice Branch Codes

Quick Quote & Order

Select Pickup & Delivery Location on Google Map

Select Location by City or Coordinates on Google Map