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WSF2022 Volunteers Handbook Booklet
WSF2022 Volunteers Handbook Booklet
FORUM 2022
4-5 OCTOBER 2022
TABLE OF
CONTENTS
WSF ORGANIZERS 5 ADDRESSING THE VIPS 19
THE VENUE 7 TEAM SUPERVISORS 20
DRESS CODE 10 VOLUNTEERS' ROLES 21
MEET THE TEAM 12 HEALTH SAFETY 32
IMPORTANT CONTACTS 17 SECURITY PROCEDURE 33
LANYARDS/BADGES 18 SPEAKERS 35
GROUND FLOOR
FIRST FLOOR
DRESS
CODE THE DRESS CODE IS BUSINESS FORMAL. THE
STANDARD DRESS CODE IN A BUSINESS FORMAL
ENVIRONMENT IS A FULL MATCHING BUSINESS SUIT,
INCLUDING A JACKET AND DRESS PANTS OR A DRESS
SKIRT.
DO: DON'T:
Put the numbers to the people Be late. Come to your shift 20
you will work with in your phone: minutes before it officially starts;
drivers, WSF team, etc. Take selfies with the VIP;
Have your mobile phone nearby Force a conversation;
and take calls from the WSF team; Ask the VIP for their business cards;
Know the agenda, including which During your shift you must not
panel the VIP should attend; participate in the panels unless your
Memorize the faces of our coordinator gives you the
speakers and VIP Participants; permission to do so. After your shift,
Remember about the dress code: you are more than welcome to
not only clothes, but also jewelry, participate in the panels;
makeup, and perfumes. The dress Use your phone for other things
code is business formal; than the official matters, especially
Keep this handbook and other when participants are around;
materials with you all the time; Leave your post unattended - if you
Remember to charge your phone! need to leave it, make sure there is
– use power banks, if you know one of your teammates supervising
you might not have chance to use it.
chargers;
Inform your supervisor about any
problems you may face;
Greet the WSF guests and thank
them for their participation: “A
smile is the best way to get away
with trouble even if it’s a fake one”;
Be nice and polite, treat the VIPs
with respect and they will repay
by being nice and polite
themselves.
MEET
THE TEAM
LEADERSHIP
ZBIGNIEW PISARSKI
KATARZYNA PISARSKA
MICHAŁ BARANOWSKI
HANNA HOPKO
Chairwoman, Democracy in
Action: Zero Corruption
Conference & Member of
Parliament, Head of the
Committee on Foreign
Affairs (2014-2019), Ukraine
MEET
THE TEAM
CPF TEAM
Office Grants
Assistant/Registration desk Coordinator/Bilateral
supervisor meetings supervisor
tel.: +48 517 900 925 tel.: +48 451 637 289
Hotel Reception
Emergency (cell
phone only) 112
Police
997
Ambulance
999
Fire Brigade
998
Municipal Police
986
Tourist Information
+48 22 635
18 81
Status
Color
Business
Partner
Delegation
Institutional
Partner
Media
Speaker/moderator
Participant
Organizer/volunteer
Rank
Spoken greeting
President
Mr. (or Madam) Prime
Last name
Deputy
Prime
Minister / Mr (or Madam). +
Minister
Last name
Secretary
of State Mr./Mrs./Ms
Secretary
General
General + Last name
Commander +
Commander
Last name
General
Lieutenant General + Last name
Colonel
After the VIP enters the car, say goodbye and return to
the post.
You will roam the conference space and keep an eye on your
speaker present there. Speakers will have their badges attached
03 to pink lanyards to make this task easier. Be aware of the agenda
and try to locate the Speakers participating in the upcoming
panels. There are maximum 5 people at panel. Each of you will
take care one person per panel.
Please remember that during your shift you can NOT participate in
the panels other than ones you are working on. After your shift you
are more than welcome to participate in the panels.
02
Warsaw (Global Outlook,
Energy Security and Climate,
Democratic Resilience)
Make sure that before a panel starts the “RESERVED” signs are
03 placed on the seats in the front row for the VIPs;
When you see a VIP entering the room, do not hesitate to approach
04 him/her and help them to his seat in the front;
When the panel starts, stay in the back of the room and watch, if
05 everything is going fine during the session. It’s good to keep an eye
for empty seats, so you can quickly show them to the participants
who are coming late to the panel;
Pay attention to the temperature in the room: if you feel it is too hot
06 or (especially) you see the participants are sweating, let your
coordinator know;
07 After the panel ends, use the break to prepare the room for the
07 next session as mentioned above.
08
The VIPs are the Presidents, Ministers, Prime Ministers, Chief of
Defence and other important figures in the office. Our role here is to
make sure that their experience of the conference is as excellent so
they will return next year. Your supervisor is Michalina Perzanowska
Don't: release;
publish selfies with WSF Guests before the official end of
the Forum (October 5, 6 PM);
publish any content which may seem
inappropriate/offensive in tone or form, etc.;