School of Computer Science Engineering and Technology

CSET103 - New Age Life Skills

Written Assignment of 35 marks
(For Continuous Evaluation of Course)

Course- BTech Type- Core

Course Code- CSET103 Course Name- New Age Life Skills
Year- 2022 Semester- Odd
Last date: 23-11-2022 Batch- ALL

Instructions: Attempt all parts as indicated (Hand written and Scan copy to be uploaded
in LMS. The scan file should be less than 5 MB. (Name, roll no, Batch, Years, subject,
and page no in each page to be mentioned)

Subjective type questions: Attempt all questions

PART-A (20 Marks) (word limit -250 to 500)

A. Discuss conflict resolution techniques? What are the strengths and weaknesses of each?
B. What is personality? What are major determinants?
C. Explain various types of attitudes.
D. What is group cohesiveness? What factors are responsible for increase group
cohesiveness
E. Define power. What are the sources of power? How do you motivate or influence others
through power.

Part B (15 Marks)

Q.3. Practical application-based questions: Caselet

(Attempt all questions given end of the caselet)

Susan Harrington continued to drum her fingers on her desk. She had a real problem and wasn’t
sure what to do next. She had a lot of confidence in Jack Reed, but she suspected she was about
the last person in the office who did. Perhaps if she ran through the entire story again in her
mind, she would see the solution.
Susan had been distribution manager for Clarkston Industries for almost twenty years. An early
brush with the law and a short stay in prison had made her realize the importance of honesty
and hard work. Henry Clarkston had given her a chance despite her record, and Susan had made
the most of it. She now was one of the most respected managers in the company. Few people
knew her background.
Susan had hired Jack Reed fresh out of prison six months ago. Susan understood how Jack felt
when Jack tried to explain his past and asked for another chance. Susan decided to give him

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that chance just as Henry Clarkston had given her one. Jack eagerly accepted a job on the
loading docks and could soon load a truck as fast as anyone in the crew.
Things had gone well at first. Everyone seemed to like Jack, and he made several new friends.
Susan had been vaguely disturbed about two months ago, however, when another dock worker
reported his wallet missing. She confronted Jack about this and was reassured when Jack
understood her concern and earnestly but calmly asserted his innocence. Susan was especially
relieved when the wallet was found a few days later.
The events of last week, however, had caused serious trouble. First, a new personnel clerk had
come across records about Jack’s past while updating employee files. Assuming that the
information was common knowledge, the clerk had mentioned to several employees what a
good thing it was to give ex-convicts like Jack a chance. The next day, someone in bookkeeping
discovered some money missing from petty cash. Another worker claimed to have seen Jack
in the area around the office strongbox, which was open during working hours, earlier that
same day.
Most people assumed Jack was the thief. Even the worker whose wallet had been misplaced
suggested that perhaps Jack had indeed stolen it but had returned it when questioned. Several
employees had approached Susan and requested that Jack be fired. Meanwhile, when Susan
had discussed the problem with Jack, Jack had been defensive and sullen and said little about
the petty-cash situation other than to deny stealing the money.
To her dismay, Susan found that rethinking the story did little to solve his problem. Should she
fire Jack? The evidence, of course, was purely circumstantial, yet everybody else seemed to
see things quite clearly. Susan feared that if she did not fire Jack, she would lose everyone’s
trust and that some people might even begin to question her own motives.
Case Questions
A. Explain the events in this case in terms of perception and attitudes. Does personality play
a role?
B. What should Susan do? Should she fire Jack or give him another chance?

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