CUSTOMER SERVICE PROCEDURES AND POLICY:

Policy Name
Purpose of Providing great customer service in accordance with
policy restaurant standards and ensuring that the customer has a
memorable experience. And, in the long run, preparing
the path for loyal customers.
Details of Policy  Who do you prioritize? If there is a special guest,
serve them first. Alternatively, start with the
mother, then the men, and last the children.
 Serve and clear the meals from the diners who have
departed. If you must contact someone, be
courteous.
 From the right, serve and pour drinks.
 Never give the impression that you want the diners
to depart.
 Don't make your customers ask for the bill.
Procedures  Providing exceptional customer service in order to
included in the meet customers' requirements and desires will
policy improve the customer experience from the minute
they enter the premises until they depart.
 The greeting and the manner in which a client is
welcomed to the venue is the first impression that a
customer has, and it ensures that they will be well
taken care of by the employees.
 If there is a guest of honor, serve them first while
serving meals. Alternatively, start with the mother,
then the men, and last the children. Ensure that the
proper meal is served to the correct visitor.
 Make sure the beverages menu is handed out first,
followed by the meal menu. Knowing the menu
well can help you assist a visitor if they have any
questions.
 Try to upsell or explain any offers that are
available. It might be beverages or food.
 Serve and clear the meals from the diners who have
departed. If you must contact someone, be
courteous.
 Serve and pour beverages to the customer's right.
 Never give the impression that you want the diners
 to depart.
 Don't make your customers ask for the bill. Provide
a feedback form and encourage customers to
complete it in order to improve the level of service
given.
Training All employees will get information and training from
required for the their respective supervisors or persons in charge.
staff
Monitoring and The manager or supervisor in charge will ensure that the
Evaluation of rules and procedures are up to date and that all employees
the policy adhere to them without fail.
For whom this All staff members.
policy will be
How the policy The policy will be distributed to employees in print copy
will be available as well as electronically via email. In addition, inductions
will be given following recruiting.