BOOKINGS POLICY

Policy Name
Purpose of A booking and refund policy is essential for a restaurant
policy to help overcome any issue that may happen, and it will
safeguard both customers and the business.
Details of Policy  Restaurants now accept reservations online or by
phone. Although a booking is made, it will not be
confirmed until it is further checked with the
customer.
 Depending on the size and capacity of the
restaurant, booking times can be up to 3 months in
advance.
 When accepting reservations, state if the restaurant
is BYO, and if so, specify what they can and cannot
bring in.
 Depending on the scale of the gathering, dining is
done in the dining hall or in the convention rooms.
If the party is not large enough, bookings will be
denied unless a certain number of visitors are
present.
 If there are any dietary needs, make sure to include
them in the time of booking so that the kitchen staff
can be advised in advance to prepare food
correctly. Also, to avoid any unpleasant surprises
or allergies.
Procedures Taking a reservation:
included in the  Greetings — Good morning, afternoon, and
policy evening.
 When taking a booking, provide the date and time
of the booking, the number of visitors, and the
name and phone number of the contact person.
 Write or enter the booking information and time
into the computer.
 Repeat the process of providing information and
confirming with the guest or customer.
 Begin by greeting the consumer and declining the
call. (I'll see you later)
 Booking confirmation with the guest:
 Greeting the customer (I'm calling about the
reservation you made) Confirming the reservations
and time with the customer
 Confirm the booking in the system or the
reservations book.
Training Front-office and receptionist employees should be
required for the trained.
staff
Monitoring and The manager or supervisor in charge will ensure that the
Evaluation of rules and procedures are up to date and that all employees
the policy adhere to them without fail.
For whom this All staff members.
policy will be
How the policy The policy will be distributed to employees in print copy
will be available as well as electronically via email. In addition, inductions
will be given following recruiting.