Professional Documents
Culture Documents
Skills
Maintain healthy and safe environment in the guest rooms.
Cleaned rooms on assigned list within scheduled shift, adhering to turnaround
timeframes by room type.
Customer Service Skills Clean and service assigned rooms or areas according to established standards and
Teamwork procedures including making beds, dusting, vacuuming, cleaning and sanitizing
Order Management bathrooms, removing trash/rubbish, etc.
Food Handling Using cleaning equipment to tidy and sanitise rooms.
Restock/replace items in rooms and bathrooms for guest use that have run out of
Inventory Control
stock or need replacement.
Maintenance & Cleaning Service bathrooms by washing and emptying bins; wash all glass surfaces and floors;
Housekeeping clean shower, bath, basin, bidet, and toilet to the best quality standard.
Positive Attitude Vacuum bathrooms, bedrooms floors, corridors, stairs, and lifts to remove all debris;
check the vacuum cleaner each week and if necessary change the dust. Bag
Work as part of a team and communicate with other departments as per hotel
procedures to ensure excellent quality and service.