JDf qiqJ t LLtr&p

,re<
Revision No.:

01

(for COMMISSION MEETING) I

Effectivity Date:
CIVIL SERVICE
CC.fi{4415S/ON Page 4 of 13
h-E-993.,' October 01,2012

IV. PROCEDURE

Responsible Person

lRM) - Administrative Refer to Communications

Assisfanf /// Management Procedure
Executive Office - (PM-03-12)
Administrative
Assisfant ///

OLA Records
Refer to Wl-03-01
Supporl Staff

Existing
Case?

4-&_
,,-l ,

OLA Records Refer to Wl-03-02

Division Chief

A-"'t
I
 o $sE$SROLI.EB
utl 9q W
Document No.: Revision No.:

wt.03-01 01

CASE ADJUDICATION
CIVIL sEPVICE Effectivity Date:
CAMM!SSIAN Page 1 of 1
tuttuM October 01,2012

HOW TO RECEIVE AND DOCKET CASE

Person Responsible : OLA Records Division Support Staff

Steps:

1. Determine if case is new or alreadv existinq.

2. lf new. classify case as to whether disciplinary, non-disciplinary,

or request for opinion/rulinas.

3. For new cases, assign a case or docket number.

4. Record the case in the docket card, Case Trackinq Svstem

I'CIS), and Data Tracking and Management System (DTMS).

t
III, MD, MSC
Asslstanl Commrssion eilOualitv Man aoemenl Reorcsent alNe
Prepared Checked v ApDroved
 Document No.:

wl-03-02
CASE ADJUDICATION
Effectivity Date:

October 01,2012

Person Responsible: OLA Records Division Chief

Steps:

1. Check whether supporting documents are complete.

lf incomp Compliance to parties to comPlv

3. lf complete, issue Order to Submit Comment or counter-affidavit,

in case of complain

,\
4. put case /n Suspense File while awaiting compliance, it shall be
retrieved tcirassrgnmeft upon receipt of compliance, or after the
lapse of one (1) month without any compliance.

lll, MD, MSc

Prepared Checked u Approved

 o uutrlt(ttLLED
rrvr I r lulz
Document No.: Revision No.:

wl-03-03 01

CASE ADJUDICATION
Effectivity Date:
Page 1 of 1
October 01,2012

HOW TO EVALUATE THE CASE FOR ACTION

Person Responsible: Action Officer

Steps:

1. Evaluate the case as to its facts and issues to be resolved.

2.
parties to submit additional documents.

3. Conduct research for applicable law and jurisprudence, as well as

past CSC decisions/resolutions, as possible precedents.

4. Ask for case conference with OLA Division Chief or Cluster

Director when necessary.

5. Write draft decision/resolution.

6. Prepare memorandum identifying pafties to be furnished the

decision/resolution.

7. Prepare report form containing dates of:

a. receipt of case;
b. last pleading filed; and
c. final action taken,

G--
ntty. antsy'c. RoNQUILLo
Asslslant Commr'ssl on er. OU
,4
,-r-r.-1',
./4(4_--__;-
Atty. ROGELIO C- LIMARE
Ass/stant Comm,ssloner/Oualitv Manaoemenl Reoreseni aht
Prepared Checked Aooroved
 r,uFraKoLtED
Document No.:

wl-03-04
CASE ADJUDICATION

HOW TO PRINT OUT THE FINAL VERSION OF THE

DRAFT DECISION/RESOLUTION

Person Responsible: OLA Support Staff

Steps:

1. Print and photocopy final version of the draft decision/resolution.

2.

resolution shall alreadv indicate the ponente of the said

resolution.

3. Provide copy of final draft to AO and Cluster Director for their

initials.

4. Print the final copy of the memorandum stating the parties to be

furnished copies of the decisioniresolutlon.

5. Record the decision/resolution in the DTMS for transmittal to the

Commission Secretariat and Liaison Office (CSLO).

il

Atty.
i'*--A-(*un*- -
FRANclSco T/.DUOUE lll, MD, MSc
Assrslanl Commisslo n er /Qu ahlv M an aoemenl Re ore se nl aiv e ,1 Cnatrnan
Prepared Checked Approved
 ffi E- L UUI l-u
,Lfuffiffi
I

Document No.: Revision No.:

wLO3-10 00
CASE ADJUDICATION
Effectivity Date:
Page 1 of 1

October 01,2012

HOW TO EVALUATE NEW CASES

FOR ASSIGNMENT TO ACTION OFFIqEB

Person Responsible : OLA Division Chief

Steps:

1. lnstruct Support Staff to record received cases in the Division

Logbook.

2. Evaluate the case based on its degree of complexity-

3. Determine case load of each Action Officer.

;....-= .-.-' -,-

4. Assign cases to Action Officer depending on case complexity

and/or his or her case load.

? c'<''-- i -,;__-it_r.-
Atty' LIMARE FRANctsco lr, MD, MSc
Assrslanl Commrssic ner/Ou a hl neni R eorcss nal
v M an eoe tv e l*yflY,
Preoa red Checked v' Aooroved
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Any section of this nzanual cannot be reproduczd zuitlnut

tlrc toritten approaal of tlu CSC Quality Management Representatiae
or the Deputy Quality Managemcnt Representatiae,
Please secure the autlnrihl of tlrc said Offcials prior to reproduction.

T"h-ank you.
 SucururFr{}t[EfF
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 oF DocuMENrs
doNrRoL ebruary 0'1,2012
d $'r
Atfr i 4 ntz

OBJECTIVE

Tc deirre rne conii'oi neecei fcl lnierna i ano exISl-nai cccui.,renIS ic ensui-e
illa. ri-ils\/ ai'e c.Jireni rcentiila bie anC avaiiable ai pcrnrs o; use
ih ai

il qa,^,DEL
vvvt

tne procecjure applies to iniernal ancj extei'nal ciocumenis frcni cJeterminrng

neeoec oocuments io orspcsing obsolere records and rmplementrno
corrective actions

III. DEFINITION OF TERMS/ABBREVIATIONS

Controlled Document oefrrres ihe recuii-emenrs for

pefcrnianc? c" e process anc must
be fcllovyed io ensure the qualnv oi
the process pl'ocucl anc/or. servtc€

Corrective Action actron to eiiminate ihe cause of a

cJeiectecj nonconformity or other
u nciesirabie siiuation

DCC Documeni Control Custociian

Document informaiion ancj suppodrng

mediunr

MR Management Review

NC Nonconformiiy

Nonconformance is an observation or finding ihat

indicates a policir or practice is
contrary to the requirements of ISO
90Ol or the documented procedures
Record a document that declares resulis or
present evidence for activiiies taken

Uncontrolled Document oocumeni that will noi be upcjated

 Rev s on Nc

00

CONTROL OF DCCUMENTS

liew Release
hliqht of Chanoe Ffionf iv it

REVISION HISTORY
 Document l',lo #*,fi$l&oo

CO!'JTROL OF DOCUMENTS

Page 3 o{ i,

IV. PROCEDURE

Responsible Person Activitv Details

$T-ART

Direcicr,is. Ccmmission maniaie,

Concerriec emplcvee/s throuoh meetings oi ovln
t titratirte

lnternal or
external?

Direcior/s I Pr.prr. or revrse the I Refer to WF1i-01

I rEar a,a^^.1' '.^.
vr PtuvvuurYJ,
indicate changes in
the front page, and for
nlhorc indirala in
QRM-02-01

Refer to QRM-03-01

Direclor/s, Receive or access

Concerned employee/s needed documents

(A /
@
 st0n

CONTROL OF DOCUIViENTS

Fage 1 oi 6
February 01 20i2

IV. PROCEDURE
Responsible Person Activitrr Deia ils
(when. where. how)

=cl'v';ai'C io lA/ilhin )/ ' '

hnt tr: t tr,nr'
'vv' - eyvr t

ccncerned Jire:icr rSactn,:

lViaxe ciispcsirion
Concerned Direcior/s
(i ncluding disiribuiicn)

I
I'lecessarv?

Director,,s Endcrse to DCC

A/ithin t hours upon
at ta:ai-J
aPltvvar
^^^?^' '^l vi reualJi

I laA^+^ 6^^1^. l:^l ^:

DCC Subjec'tto Control vPvotc ut6nIYt usi ut
Controlied Document s

Reproduce as reo,uired
by the mester list

Siamp
"C0NTROLLED" a/
the upper righi hand
corner of all
reproduced pages

S/amp
"C0NTROLLED" ai
the back page of the
original copy. Ensure
tnat the dater is
updaied
 'A0B'w'*'i d!0n

lo(]
I

CONTROL OF DOCUMENTS

Fage 5 oi 6
Februan, 0't,20i2

IV. PROCEDURE

Resoonsible Person De'rails

\:/

Dis'iribuie only to ihase

D !stribute
lisied irtthe approved
nasler irsi

Palriova v'w ntnv

nlr"l wvy
-l
DCC
Updaie /ls/ of dlspcsed
documents anci records

ldentif5r problems re Draw e line irom the

Process Owners Documeni Coniroi upper left hena' corner
(ciuring lilR) io tne lov'rer righi hanc)
corner to signtfit thai
ihe back can still be
used

Conftdential
documenis are
shredded

Obsoiele documents
that need to be
retained are stemped
"OBSOLETE" on the
froni cenier of each
page. and arefiied as
"OBSOLETE
DOCUMENTS''

A
\:/
 Documenl No Revisior', I'lc

PM-02-0i 00

CONTROL OF DOCUMENTS
.

, !n-::tivrtr'lat:.
Page 6 oi €,

t'""' Eoh'r r:nr n'' )(,1a

Frocess Owners
Refer to PM-02-A4

I
E'{D

V. RECORDS
Lisi of disposed documenis and records

Obsolete Documents

IETLE A ERAZ L ROGELIO C LIMARE

c,onlro custoo;ar.
 CONTROT OF RECORDS
,ff
je
ed
Etr

Ah IFA-TUF
vvvgvltY!

Tc defrne ihe ccnirols nee oeo f cr rdenriiicairon sici'aoe Drctecitcn

icrrre\/ar rercilrror itnle anC CTSJCSIIIC;-, C. CUaliit,ri-|aaUiteni SVSient
r-.+F'^\,^l

recorcs (iiarcj arrc soit ccD),) ior ii ic reniain legicie, readily rdenriiiabiE
and i'eli'ievabie

II. SCOPE

The crocedure applies io quali,y managerirent system relateC reooris. fi-om

creaitn0 tc ctsposrnE and reta inlng recorcs. anc rmplenrentlng correciive

IIi. DEFINITION OF TERMS/ABBREVIATIONS

Controlled Document cjefines the requirements for

periormance of a process and musi be
followed to ensure the qualitv of the
process. produci. and/or service

DCC Document Control Custodian

Document information and its supccrting medium

MR [r/anagement Revrew

NC Nonconformance

Nonconformance is iaken to mean an observation or

fincirng that indicates a policy or
practice is contranr to the
requirements of ISO 9001 or the
documented procedures

QMR Q ua litv lt/iana gement Representative

QIVIS Quaiity Ma nagement System

Record a document stating resulis or evidence

of aciivities performed

Uncontrolled Document a document that will not be rrndateci

 o ,i,. F
AilC ( T

Document No.: Revision No.:

PM-02.02 00

CONTROL OF RECORDS
:J!/i;- 5:t:'!.,Ci Effeciivitv Date
ii:lti!vi!95!it!',' Page 2 of 5
k-!t.intlir, February 4i.2012

00
i New Rele ase Februarv 01,2012
Revision No. I Highlight of Chanqe Effectivitv

REVISION HISTORY
 COI'JTROL OF RECORDS
ifiectrvilv Date
Haoe J o? 5
Februar;, 01.20'12

IV, PROCEDURE

Resoonsible Person Activitv Details

Rece ve or create Can be creaied on A4

Procgss Owners
rec0r0 (211mn x 297mm) hono'
p,apers with fonl size 12 or
bigger, either ov using bali-
poini or gel ink pen or
CS C- a cqu ire d comp ute rs
and printers

With existinc
f olcier?

Process Onrners Prepai'e new folcjer Refer to Wl 02-01

Secure QMR approvai if

needed

Process Owners File/Proteci record Reproduce reccrds from

fax machines prior to
filing

Fasten record to the

assrgned folder within I
hours

For soft copy, assigned

encoder burns files every
end of the month

Refer io h/rester Llsl of

QM,s Reccrds
 J
Document Nc.: Revision No.

PN'A2-A2
CONTROL OF RECORDS
lJie:iiviiv Dai:
Page 4 of 5
February A1.2A'i?

IV. PROCEDURE

Resoonsible Person Activitv Details

(when, where, how)

Frcces.s Ov',ners tEnr hzrrl v\JP)t. !^lA^.^

ut Itotu ^.-
^.'^t' tUtUYIJ cllY
siored in c)esignaied file
boxeslstorage aree

For sofi cop1r, assigned

encoder stores CD/DVD
al designated cabinel in
the ofttce

Retrieval of reccrds
should nol take more
than 15 minutes

Process 0wners Allfolders thal are 2 years

Endorse to DCC
and over shall be enciorseC
to the DCC everv Januaryr

Retain records based on

Process Owners
the Masler Lis/ of Q//S
Records

Drspose records every

July, Prior to disposal,
draw a line from the
upper left hand corner to
the lower righl hand
corner ofthe record to
signrfy thai the back of
can stillbe used,
Confidential records,
however, are shredded.

Update Lrsi oi Drsposed

Documents and RecorCs
 Revision No

00
CONTROL OF RECORDS

Pagr 5 o{ 5

IV. PROCEDURE

Responsible Person Details

(when, where, how)

Conducl recorcs
n^. Conducied ai /e asi ov€\r it
control audii
monins

lmp/emenl Correciive
Frocess Owners Refer tc Plll-02-04
Actions

V. RECORDS

List of disposed documents and records

Records control audit checklist

 tr
4
ffFdIfi#i_ I.L-t,t"
/, ?0t
Documeni lric Revisrcn No
CONTROL OF NONCONFORMING
PM-02-04 00
PRODUCT, CORRECTIVE ACTION
and PREV=NTIVE ACTTON

I. OBJECTIVE

1 To cjefine ccnircls ancj relateo' respcnsibilities and authoi-rtres for-cjealino

n'ith nonccnform ino orociuc'r

To ensure thai coi-rectri,e actions are rakerr io elimrnaie the causes of

nonconfcrmities in crder lc preven.i recuri-ence

Tc e:su:e ir,ai D:eve:ii've aciions arg oeierrrrnec tc elrnrnaie Ine causes

cl poter,irai nonconccrnrrties io preveni iherr cccurrence

il. JUUrtr
II AAAhF

Thrs proceCure applies to all significan: ouality syste:n ncnccnformances oi-

events that may result in nonconformances, cjetected by qualitv revrew The
pioceoure
^.^^^,J, sians LTrom recelvlng assrgnments and performing activities to
reviewing the efrectiveness of corrective actions taken

III. DEFINITION OF TERMS/ABBREVIATIONS

Commission refers tc ihe iop managemeni of the CSC

narnel,", the chairman ano the two (2)
Ccmmissioners

Correction ts an action iaken to resnonr-{ to a r:eicr^.ipd

no nconformilv

Corrective Action (CA) refers tc any action taken that is reactive in

tts nature: i e action taken in response to a
qtven pi'oblem or circumstance that results
tn nonconforming product

Management Review (MR) - ts conouctec tc evaluate the suitability.

aciequac5r, and effeciiveness of an
organization's quality managernent system,
and to look for improvemeni oppoiiuniiies

also used to iclentify and assess

opponunities io change an organization's
qualrty polic5r and qualiiSr objectives, to
a0oress resource needs. and to lcok for
opportunitreS to impreye its pi'oducts
 1t
T5 F.
't.
Lf;-
( 20i?
Documeni lJo Rev s on No
CONTROL OF NCNCONFORMING
PM-02-04 00
PRODUCT. CORRECTIVE ACTION.
ANd PR.EVENTIVE ACTION !fie:irvrrr'lai:
Februan, 0', 20't2

DEFINITION OF TERMS/AtsBREVtATtON S (continuafion)

Nonconformit5r (NC) refers to a failure io ccmply r,rriih

requtre,.nenls ,A requirement is a neec.
expectation. or obligation li can be
statec or impliecj by an orqanizaircn iis
cr.lsioners. o: othef interestec pafties

Pa retc reiers ic the Pareto principle (aisc knov,rn

as ihe 80-20 rule ihe law of the vital
few, anc iire principle of factor sparsity)

siates tha'i. for many evenrs roughly 80%

of the e,*fects come irom 20% of the ca uses

Preventive Action (PA) refers to steps that are iaken rc remove

the causes of po-.entral nonconformities
or potential situaiions that are undesirable

addresses pcrential problems ones that

have not yet occurred

Potential Problem rs a nrethoi oesigned to provrde a

Analysis(PFA) cnallenging analvsis of a developed ioea cr
actlon in orcjer to pi'e-empi any poieniial for
gcrng wrong

Root Cause Analysis refers to a set of analyzing and problem

(RcA) solvrng techniques targeted at identifying
the actual root cause or the reason that
caused the problem

Revision No. Hioh of Chan Efiectiv

RFVISIO\| HISTCRY
 iiq$L ilr EI
AUC
t 2$12

Document No,: Revrsion No.:

CONTROL OF NONCONFORMING
PM-02.04 00

PRODUCT, CORRECTIVE ACTION.

lre:irvitv Dai::
anC PREVENTIVE ACTION raoe J 0i b
February 0i.20^,2

IV. PROCEDURE

Responsible Person Activitv Details

START

I
Secure Director lV/
Allemployees
Director lll approval

Process head Check compleleness

Ensure ccnformity
^^A
ot ^^^,,-^^,,
tv dt 9ut dt,)'

lllake correction or
assrgn an enployee to
nake the necessary
correction/s

Affix signature prior to

release
jther sources of NCs.'
audits, syslem
implementation

Record nature of NC in NC
Assrgneo employee Make corrections
logbook (or)
Keep the copy of corrected
page as basrs for analysis
 t 'ltiF ffr
i {'rtIL
Documenl Nc.: Revision No.
CONTROL OF NONCONFORMING PM.02-04 0c

PRODUCT. CORRECTIVE ACTION.

i
lrit^trvrt v l") :tc
anci PREVENTIVE ACTION
-l
I

Paoelof6 |

Februan,U 2A12
I

IV. PROCEDURE

Resoonsible Person Details

(when. where. how)

I ceinnpd pm-lnvoc Summarrze Denormance

Ai leasi monthlv. wrthin
5 working oavs of tne
nraradinn
y' vvwvu ty
mnnli:
twt ru I
tI

Targei
achreved ?

Process head
, Can prioritize/select by
Review NC
use of Parelo or as
assrgned by superior
(usually during
neetings),
. RCA is done for all
ccmplaints. Other
s0urcesi
i internal/external audii
repons
> lllR review output

PotentiallVC source,'

Process neads Commission directive,

during new service launch or
revision (may use PPA or
otner method)

. During monthllt meetings

Process head
or as direcieC
. Commission assrgns fhe
RCA Team
 Guutrifrfi:i.ilHffi r4 ?ltt2

Document No. Revision l!0.:

CONTROL OF NONCONFORMING
PM-02-04 00

PRODUCT. CORRECT IVE ACTION,

ifieciivrit Dai:,
and PREVENTIVE ACTION Paoe 5 o{ 6
Februar5, 01 , 20"2

IV. PROCEDURE

Responsible Person Activitv Details

. ConCual brainsicrminc
PCA Teani
t tcinn lroc diznrnm nr
"""'J "
other methoci
. Reccmmend CA &
prepare CA,

implemeniatiorr plan (if

necessary)
Y

Evaluate and determine

the need for action

(lnnrornad nr, .oec

lmplement the actions
head

Concerned process Record resuits Update the "actLtal"

head of CA taken portion of the
lmplementation Plan at
leest fwice a week

Recording of results may

also be dcne in the
monttoring chafts

Concerned proce.ss Problem should not recur

Review efiectiveness
head within 3 ncnths
 iir , r':{ f Trfq!,1'i n t
i,!
Ud't t GJ iu r ii 'il ri!^ Jaal
f T

4UE nft 1

Documeni No.: Revisron No.,

CONTROL OF NONCONFORMING PM.02-04 00

PRODUCT, CORRECTIVE ACTION.

I Efiecirvitv Date:
and PREVENTIVE ACTION Page 6 of 6
I Februal,Al,2(11?

IV, PROCEDURE
Responsible Person Activitv Details
(when. where, how)

Concerned Apply aciions

Division Chie'f to simliar concerns

V. RECORDS

NC records

tMonthly reports

lmplementation plan

!n^fl
A BRMIL 'RoGELto-c. fiN[:ARE
Cuslctciiar,
P re pa reC
ADDTOVEC
 orr.
L' tr

f_. 1a
Docurnenl No.. KEVISICN

CASE ADJUDICATIOI.J PM-03-05

(for COIVItVI ISS lO N M EETt I,J G )

!fie:irvriv lale

Februan, rl1 2Ci2

I. OEJECTIVE

Under thrs process. the CSC through irs legal arm, shall ensure that cases
ai'e reso[rec exoediiicuslv ancj cie cisrons/resolutions are rmplemenTed

l\tttvF

This orocess co\/ers ihe aciivrires beornninc f;-oi.li recetp: of cases to iher
urslrustlon
r{ranaa'-,^-. -^ r^
anc
^^! feiease ic ihe ccncei-necj pantes

DEFINITION OF TERMS/ABBREVIATIONS

The foliov,rrng terms as used in this manual are defineo' thus

Action Officer (AO) relers to a oersor occupytng either an

attorney or special rnvestroator
posttron, whose dutv ancj responsibillty
is to evaluate cases and pi-eDare rne
correspondrng draft cjecision/resolutron
for approval by the Commrssion

Case refers to either a complaint, an appeal

fronn a ruling of an agency or a CSC
regional office, or a requesi or petitron
lnvolving civil servrce matters

Case Record refers to the consolidated documents

reiatrng to a case

CM Commission Meetino

Decision/Resolution - refers tc a written actlon that drsposes

of a case on its substantive merit. it
exclucJes an intei'locutory orcjer or one
thai does not resolve a case on the
merit. A decision resolves a complaint.
an appeal and a petrtion, while a
resolutron aoplies to a motion. oi-a
request

Division Head - refers to a chief of a ciivision which is

the basic urrri of an office in the CSC
 -lt-l
-;rn!;rflFlt
tr[r, l-
ts*frtsGJF\E f trB
,
$*&:
Document No. Revisron No.:

CASE ADJUDICATION
(for COMh4ISSION MEETING)
Page ? o{ 13
Februan,0i

DEFI N ITION O F TE RMSiABBREVTATTON S ( conti nu ation)

Executive Cifice refers to an Cffice of one of the

nrembers of the Ccmmission, i e.,
Office of the Charrnran. Office of the
Commissicners

Fcr Referendum refers io cases \A/nere ihe Commission

foregces discussion rn a Cli4

Hold refers to the aciion of the Commission

on cases where the commission
decicjed not to take acrion on the case
as iis resolutlon is cjepencjeni on
factors such as the need to resolve a
related appeal or the occurrence of a
supervenrng event

OLA Support Staff refers to an adminrstrative or clerical

stafi penorming routrne, administraiive
fu n ctions.

Ponente member of the Commission who pens

the decrsion/resolution for the
Cornmission

Returned Case ution

e

for revision in coni66rtv*irh lh?oo

Commission's instructions

Re-hash refers to the instruction of the

Commission relgflve to cases where
the Commissior9dorees with ihe
essence or syfptance of the proposed
resolution bukflants revisions.on the
manner tt was presentecJ
 ftrslrrHrllr
Document Nc : I Revision Nc

CASE ADJUDlCATION PM-03-05 00

(for COIVi lVilS-q ION M EETI N G )

Februan,0'1

IIi. DEFINITION OF TERI\4S/ABBREVIATIONS

\TIONS (contrnuatton)

Re-studv refe:s to the instruction oi the

Commrssron relaiirre ro cases where
tttl
ine Commrssro$r6arnot ve: nrake a
frnal cjecrsi %.
tc concjuci rrd wlll
have io look into Supreme Couri
"'','Y" 2nrt oifr.r nettneni lawS
rrrlirr-.s
,

Re-write refers io the instruction of tne

Commrssron relatrve to.cases whe'e
tne Commission ooe#ot aoree wrtn

tnstructrons o; expressed rryhai shoulC

be indicaieci in the reviseci resolutron.

S uspense File re'iers to a cese awaitirrg comoliance of

^^*^;^Ldlll r^.^, 'i.^*^^+a
lgUUllEll19llL> {.^* ^^;:^^
pdlllgb
9sr llUill
concerned The momeni compiiance
.^ ^=^ - ,L
^^;,,^: Ul
lC'L,g'vtriU ^- cllttril LllLa ,-r,,
l:nqe n{ nno
month withoui recerving compllance
fhc n:cc ic roirrcrrsr fOf aSSiCnmeni

00 New Release I Februan, 01.2012

Revision

REVISICN IIISTOR"
 CASE ADJUDICATION
(for COMMISSION MEETING)

IV. PROCEDURE

Responsible Person Details

(when. where, how)

lP,llt C - Adminisirative G Refer lc Ccmmunications

Receive Case
Lsslslani /// h/r anagemeni P roced u re
Executive Ofiice - PM-a3.i2)
Adninistrative
Assislani ///

l
OLA, Records
Receive Case Refer tc Wl-03-01
Suppor/ Siafl

E*rsli ca.u7
Compk

Yes

OLA Records
Retrieve Recorcis
Division Chief

OLA, Records
Verifv comoleteness Refer to Wl-03-02
Division Chief

@@
 CASE ADJUDICATION
(for COMIMISSION MEETING)
Paoe 5 ol iir
Februan, 0i.20',2

IV. PROCEDURE

Responsible Person Details

(when. where. how)

OLA RecorCs i- *'r"- bt.t.'| /ssue /efe,. o;

^^*^t:^^^- l-t 4^^
Division Chiei c0mpilance vvil tpltor tvJ u LilY
meantrme, the documeni
shall be pu! on suspensc
iile'for i month lf tfpre
nrill be nori-compliance,
action shall be
transmiited to the
Division Chief for
asslonmenl /o AO

a Turn over cese with its

record lo the Division
Chief , with the
transmitial properly
recorded

b.Division Chief makes

initial evaluation

OLA Records Divrsion Transmit to a.Assrgn case (with case

Suppo,4 Staff Division Chief record)with initial
evaluation and
comments

b. Record case
assignment
OLA Records Chief/ Assign to Action
Suppod S/af Officer (A0)
 o *giiltalJrgfflr
Document No..

PM-03-05
CASE ADJUD ICATION
(for COI!{MISSION MEETING)
!fiectrvitr !are
February 0'r.20'12

IV. PROCEDURE

Responsible Person Activitv Details

(when. where, honr)

Aciicr,Officer Refer to WF13-02

t l-tnt thlc-rhor| rccc
record whether
complete anci ripe for
actual resolutiort

b Write order of
^^^^t:^^^^;{
vvu rPuoilvY il
adciitional documenis
are nee1ec
comptet"z-!19

Formulate Order of Drafl Order of

Action Officer t^-^lla^^-. fwur^^^t:^^^^ {^"
t rlJncil tvv tut
wuil ryilor rutr
Director lV's signature

E H
rYs

Action Officer Formu late/Draf't Refer to Wl-03-03

OLA Division Chief Review initial drafi Review initialdraft and

indicate comment(s)/
instruciion(s). when
2nnrnnrtaiD

(.r )
 CASE ADJUDICATION
(for COMMISSION MEETING)
Page i of i-?

IV. PROCEDURE

Resoonsible Person Activitv Details

(when. where, how)

Revievt,Orcier oi
O:1, Dn,tsicri Chte{
I Comoliance

Return tc AO

OLA Director lV or Review Order of Reviev,'s the initial draft

Director Ill Compliance and ma\es
co rre cti o n ( s) / co mm e nt ( s),
if necessary

Final print of The crder shall be printed

OLA Suppod Siaff
Orcjer oi Compliance in finalform and signed by
the Director lV. for release
to the concerned partv

OLA, -xecarCs Supporl

Slaf
 Civ{;tllUftr T.Es

IV. PROCEDURE

Responsible Person Details

Revise cirafl decisioni

re so uti o n t c tnco rp orate
given co^m"^t(s)/
in stritciio n ( s) [shcu ld i't be
: roirrrnod n:cp alcn
prepare a memoi'andum
transmitral for the
Commission, deiailing the
comment(s)iinstruction(s)
an"d aciion taken]

OLA, Division Chie'i Reiurn to AO

Review drafi and

OLA Direciar IV or Director lll Review final draft indicate comment(s)/
instruction(s), when
ahnrnnnalo

OLA Supporl Staff Refer to W\-B-AA

 ffitr}IrHffiHft
Revision No

PM-03-05 00
CASE ADJUDICATION
(for COIVIMISSION MEETING)

IV. PROCEDURE

Responsible Person Details

(when. where. how)

Oil Suppc,,t Sian Transmii io CSLO Refer tc W|03-04

Prepare or update
lndex Card for Refer to Wi-03-05
Decisron/Resolution

.t

Review initialdrafi Review draft if ii

CSf 0 Dlvrsion Chief received from OLA conforms to house/
forn style

CSLO Director IV

Schedule and
include in CM Refer to Wl-03-06
^^^^.t^
o\.lvirud
 CASE ADJUDlCATION
(for COIVI lt4lSS ION l/l EETI NG )

Paoe t0 oi'13

IV. PROCEDURE

Responsible Person Activitv Details

(when. where, how)

Note ciiscussion
CSIC Siaff Recorc Cltl proceeCincs
draft in CM

Drafs oisaop rovec) by tne

Commrssion are returned
b Aa'ior re-w rit e/re-hastr
or re-studv

Approved oeclslons/
Prrnt Decision/,Reso luiion resolutions are
CSLO Staff in finalform immeci i ately ii nalized.
Co r re cti on s/ rev i si o n s/
instructions given d uring
the CM are incorporated
into the finalform

Ensure thai Decisions/

Secure Commission
CStO Siatr Reso/u/ions are signed by
signature during the CM
the Comnission before the
Clt/lertds

Affix signaiure on the lasi

CSLO Duector lV Atlesl Resolution
page if the
d eci sion/resol ution and
initial ali other pages
 CASE ADJUDICATION
(for COMIViISSIOI',1 MEETING )
, -fiectrviiv Daie
Paae '11 oi 13
i Februan, 0't.2A',2

IV. PROCEDURE

Responsible Person Details

(when. where. how)

.A,ssign Resoluiion
C,qLO Staf l{umbei' and stamp Refer to Wl-03-07
promulgatron date

Prepare Notice of
CSLO Siafi Refer to Wl-03-08
Decision /Resolution

Photocopy'
decision/resolution
CSLO flies the original
CStO Siafl based on the number of
decision/resolution
panres to be furnisheC
copy of the same

Certify each page as a Name of Division Chief or

CSf O Dlvision Chief or
true copy of the a uth c rize d p ersonnel ls
authoilzed nersonnel
ciecision/resolution alaaaaA an
!)IOU tpYU Vt r YOVU
aaah

photocopied page; each

page is then signeci b1t
Jotu ^^^t^,,^^
^^;.t vil rPruyvY

@
 o SFrEflffFHtI[E E!]
ATJG i 4

Dccument No Revision no.r

I
CASE ADJUDICATION PM-03-05 loo
(for COMIViISSIOI,J UiEETING) ifi:clivtn'Daie
: Paoe 12 o1 i3
iebruan, 0',.2A"'2

IV. PROCEDURE

Responsible Person Details

(r,vhen. where. how)

Stamp the ofircial dry

seai on each of the
nanpc rortifrod ac trro
CSr-C Siaff
copy o{ the
decision/resolution

Transmii to lR|V|O/OLA
CSi-0 Srafr {nr rolceeo in rr:rtioc
rv F/e, !,v! Refer to Wl-03-09
c0ncerne0

OLA Records
Prepare Monthly Report
Division Chief

T:rnol
'-'v-'
achieved?

Take Conective
Refer ta PM-02-04
lVleasures
 a ijiffi F$
Document No.. Revision No,.

PM-03-05 00
CASE ADJUDICATION
(for COMMISSICN MEETING)
Efiectivit,v Daie.
Pa,oe i3 of 13
Februarv Ci 2Ai2

V. RECORDS/FORMS/REFERENCES

1 Dcckei Card

2. Decisrcn/Resolutiori

3 lndex Card

4. Case Tracking Sheet

5 l"lctice of Decision/Resolution

6 List of Decisions/Resolutrons for Ratilcaiion

i. Lisl oiOutgoing Communication

Assl Cc ROGELIO C LIMARE

0ua!rtv Reoreseriatvr
 rE
Document lrio., Revision Nc.:

CASE ADJUDICATION PM-03-06 00

(for REFERENDUM ACTTON)

Etiecnvitv iare
Page 1 oi 13
!phrrrenr n1 )n',1

I. OBJECTIVE

Uncjer thrs pi'ocess the CSC, through its legal ar-m. shali ensure that cases
ai'e resolvecJ expecjitiousiy anci decrsrons/resoluiions are lrnplemented

il. JUut-t

This prccess ccvers the actirrities beginning frcrn ihe recerpt of cases to therr
oisposiiron ano' release io ti-le ccncerned oariies

III, DEFINITION OF TERMS/ABBREVIATIONS

The following ter-ms as used in this manual are definec, thus

Action Officer (AO) refers tc a person, occupylng either an

:._ attorney or special investigator
position whose duty and responslbilit,v
rs to evaluate cases anci prepare the
correspcnd ing draft decisron/resolution
for approval by the Commission

Case refers tc eiiher a complain'r. an appeal

from a ruiing of an agency or a CSC
regional office. or a requesi or oetiiion
rnvolving civrl service matters

Case Record refers to ihe consolidated documents

relating to a case

CM Commission Meetino

Decision/Resolution refers to a written action that disposes

of a case on its substantive merit; it
excludes an interlocutory order or one
thai does not resolve a case on the
merrt. A cjecision resolves a compiaint,
an appeal, and a petition. vyhiie a
resoiutron applies to a motion, or a
request

Division Head refers to a chref of a clivision, which is

tne basic unit of an office in the CSC
 Qrurfif-IrnffiTH$
209

CASE ADJUDICATION
(for REFERENDU lM ACTION) trf{o^iivitrr flarc
Fage 2 oi i3
Februanr C1.20i?

DEFINITION OF TERIr/IS/ABBREVIAT|ONS (contrnuation)

Executive Office refers to an Office of one of the

members oi the Comnrission i e..
Ofrice of the Chair-man, O,'fice of the
Commissioners

For Referendum refers to cases urhere the Commission

fcreooes discussion in a CIM

Hold refers to the action of the Ccmr,rission

on cases where the Commission
ciecided not to take action on the case
as its resolution is depencient on
factors such as the neecj to resolve a
related appeal or the occurrence of a
superventng event

OLA Support Staff refers to an aciministrative or clerical

staff pedorm ing routine, acjm in istrative
functions

Ponente member of the Commission who pens

the decision/resclution for the
Commission

Returned Case refers io a drafi decision/resolution

discussed and reviewecJ by the
Commission and returned to the AO
for revision in conformiV with the
Com m ission's instructions

Re-hash refers to the insiruction cf the

Commission relative to cases where
the Commission agrees vvith the
essence or substance of the prooosed
resolution but wanis revisicns on the
manner rt was presented,
 Documenl No.:

PM-03-06
CASE ADJUDICATION
(for REFERENDU M ACTION) Efiectivitv Dat:
Paoe 3 oi 13
Februarv 0i.20't2

DEFI N lTl ON OF TE RMS/ABB REVIATIONS ( contin u ati on)

Re-study refers to the instruction of the

Commission relative to cases where
the Commission cannot yei make a
final cjecision as the AO wili still have
in
Lw r-nnn,ttt
verrvuv( : ricenoi
q v99p9r ctr r;\, dllu
)l,uu-y ^na ,r'ill
vl,lll
liave to loox into Supi'eme Cour:
rulinos arrd other oefiinent laws

Re-write refers to the insiruction of the

Commissron relative to cases where
the Commission does noi agree with
the propcsed resolution bu'r. in the
course of the discussion, gave
Instructrons or expressed what snouid
be indicated in the revised resolution.

Suspense refers to a case awaiiing compliance of

ceftarn requirements from parties
concerned The mcmeni conrpliance is
received or after the lapse of one
month without receiving ccmpliance,
the case is retrieved for assiqnment

00 I'jew Release Februarv 01 2012

Revision No, I Highlight of Change Effectiv
REVISIOI{ HISTORY
 trucmlilFft$il*rff-
L4
Document No.: Rev s on Nc

PM-03-06 00
CASE ADJUDICATION

(tvi'- (for REFEP,EN DUM ACTION)

SERrr!iE !rr-ectrvtiv Dai€
,:cJffIi4li;5Jaii\j I - 4
Paqe oi i3
, n," !r r,'xrrli i I il : Februan, A1.2012 i
ti
IV, PROCEDURE

Responsible Person Activitv Details

IRMC) - Admrnistralnre
Receive Case
Ref er t o Comm u nt cation s
Asslsiani /// lr/t a n a o e m e n't P roce d u re

Executive Oiftce -
Administraitve I

Assislani //l

Or-1, Record-c
Refer to Wl-03-01
Qr rnnnri ciJe#

vo"
-"1
I

OLA Records
Division Chief

OLA Records
Refer to WI-03-02
Dirrision Chief

\r, I
 EUffETIFITRIILTET
4 20ti

Revision No

CASE ADJUDICATION 00

(for REFERENDUM ACTION)

Efiecirvilv Dar.;
Page 5 of 13
Februan,0l

IV. FROCEDURE

Resoonsible Person Details

(when. where, how)

OLA Recorcs issue ielle,. of

^^-^li^-^^ 1^ +l^^
Division Chie'f trut itPilot ll,c. il I LI ti
meantime. the documenl
shall be pui on suspense
iile for 1 month. lf there
w il I be non -compli a n ce,

action shall be
transnitted to the
Division Chief for
essignmeni to AC

a.Turn over case with its

record lo the Division
Chief , with the
transmittal properly
recorded

b, Division Chief makes

initial evaluation

OLA Records Division Transmiito a.Assrgn case (with case

Supporl Slaff Division Chief record)with initial
evaluation and
comments

b. Record case
assignment
OLA Records Chiei/ Assign io Action
Supporl Stafl Officer (AO)
 ejfffftiidiftilltE[F
I r lulj
Documenl No.. Revision No.:

CASE ADJUDICATION PM.03-06 00

(for REFERENDUM ACTION)

:fiecrivit),f,ate
Page 6 of 1:
Februanr 0i,20i2

IV. PROCEDURE

P.esoonsible Person Activitv Details

(when, where, how)

Refer ro Wl-03-02
Aciton Oificet
n^,,A/-
a^ L)UUUle-wt^A^^/,
lJVl\ ^^^^
TJOJY

record nrhether
complete and ripe fcr
actual resoluttcn

b. Write ordet of
compliance if
additional documents
are needed

6o'ort.i)J9

Formulate Order ol Draft Order of

Actian )fficer vut ilp||ditug Compliance for
^^-^t:^^^^
Director lV's signature

Yoq
E H

Action Officer Formulate/Draft Refer to Wl-03-03

OLA Division Chief Review initial draft and

indicaie comment(s)/
instruction(s), when
znnrnnriala
 QIIfiIIIIrfrff[tEIF^
Documenl No.:

CASE ADJUDICATION PM-0-?-06

(for REFERENDUM ACTION)

Efiecrrvnv Dat.-.
Paoe i o', i3
February 01

IV. PROCEDURE

Responsible Person Activitv Details

(when. where, how)

OLA Divisiorr Chief I Review Orcjer ci i

1 Comoliance

OLA Director lV or Reviews the initial draft

Director lll and maqes
co rre cti o n ( s) / comme nt( s),
if necessary

Final print of The order shall be printed

OLI Suppod Sfaf
Order of Compliance in flnalform and signeC by
the Director lV, for release

I to the concerned partlt

OLA Records Suppori Release Order of

Slaff Compliance

IA
I (G
t\ -,/
I \-,
 -[JFISI}$.JFfrfttIES

Documeni No :

CASE ADJUDICATION PM-03-06

(for REFERENDU M ACTIOI'l)

!ne:tivitl' Jaie
Praa F. ni ll
Februarv 0i.2A"'2

IV. PROCEDURE

Responsible Person Details

Revise draft ciecision/

re sol ut io n to in co rporate
given comment(s)/
lnstruciicnfsj Isirould ii be
O
.^r,,-^^.] LdJg.
^ IULUIIIUU ^^^^ dI5U
^l^^
prepare a memoi'andum
Iransmitlal for the
Commission. detaiiing the
comme nt(s )iinstructron (s)
dilu ^^il^^ I {^1,^^l
^^l duuur tclAtrill

OLA Division Chief Return to AO

Review draft and

OLA Director lV or Director lll Review final drafl indicate camment(s)/
instruction(s), when
appropriate

OLA, Suppori Siafi Refer to Wh03-04

 rt
+1,,
i

-18

Dccumeni Nc.. Revision l!0.:

PM-03-06 00
CASE ADJUDICATION
@, (for REFERENDUM ACTION)
Lil/i! )trriljtL..: Sfie:irvitl' !a1s
CO!\tilvMIiOii: r
9anet
e5e v
alfi
vi iv
" '

'1r,,n
r,r,nrlil'rl Februan,01.2012 I

IV. PROCEDURE

Responsible Person Activitv Details

(when. where. how)

OLA Supnot Staff Refer io J44-03-04

Recerve di'aft
CSLC Slafl
decision/resolutron

Prepare or update
CSi O Siaff lndex Card for Refer lo WL03-05
Decision/Resolution

CSL? Dtrectcr lV/ Review draft if i!

Review initialdraii
Director lll/ conlorrns to housei
received from 0LA
Division Chief form style

Route io the a. Route lo ponente

CSiO Slaff Commissron for
b. Execuiive Offices move
action
document to the other
Commissicn members
 Ea rc.
r;;r8ii-Fi-l rj, )I
lJlFL
,rsuGrE gf[
t|dl' lg.Et lT'.
u
:F:tr f,
trE!
LEJ

CASE ADJUDICATION
(for REFERENDUM ACTION)
Eiie:tiviiv Date
Paoe 10 of 13
February 01.20i7

IV. PROCEDURE

Resoonsible Person Activitv Details

Execuiive Office

Documents for correction/

CSLO Siafl Receive documeni fcr revision thal are forwarded
correctioni i'evision fo CSLO are returnecJtct
AO,q

C-qlC Slaf,

J
Inclucie in List of

CSL0 Slatr Decrsions/Resol utions

for Ratification

Concerned Secure Commission

Atiend deliberation of the
Director lV/ approval
Commissian on the
(Ratification oi Decision/
Director lll decision/resolution
Resolution in CM)

Afrix signature on the last

CSLO Director lV Attest Resolution page of the decisiorl
resolution and initial all
jtner pages
 Documeni No..

PM-03-06
CASE ADJUDICATION
(for REFERENDUM ACTION)
:iieciivity Date
Page 11 oi 13
Februan, 01. 20't?

IV. PROCEDURE

Responsible Person Activitv Details

(when. where. how)

Assign Resolution
Number and stamo Re'ier ta WLffi-Ai
promulgation date

Prepare Notice oi
Re'ier to WL03-08
Resclutron/Decision

Photocopy
ciecision/resolution
CSL0 files the original
based on the number o'
decision/resolution
parties to be furnished
copy of the same

Certiry each page as a Name of Division Chief or

CSLO Division Chief or
true copy of the authoized personne/ ls
authorized personnel elamnad nn oarh
decisionhesolution
photocopied page; each
page is then signed by
<a'ul omnlnvaa
 etfiuit i;:iilLlt ,i

CASE ADJUDICATION
(for REFERENDU M ACTION) :-iie ciiviiy' Daie
Paoe 12 ci i3
Februan' 01,24i2

IV. PROCEDURE

Responsible Person Details

(when, where, holj

Stamp the ofiicialdrl,

seal on each of the
oages certified as true
ccpy of the
decision/resoluticn

Transmit to lRN4O/OLA
for release ic pailies Refer to Wl-03-09
concerne0

OLA Records
Prepare li4onthly Report
Division Chief

r dr vtri
achieved ?

Refer to PM-02-04
 .,tf,ftiiT;ti;L
<A

Revision No

00
CASE ADJUDICATION
(for REFERENDUM ACTION)
Page'13 of 13
Februanr 01.29i2

V. RECORDS/FORMS/REFER.ENCES

Dockei Card

Decision/Resolution

lnCex CarC

Case Tracking Sheel

Notice oi Decision/Resclution

Lisl of Decisions/Resolutions for Ratificatisn

Lisl of Outgoing Communication

Assi iomm Lro'c. L

',)uali\ Mal ReDresenlahv€
 Q+rycijFfffftf.Fff
AUGr 4&

. d gg'SF'
f" F"l st" "-"
[l:'
;,.i' ft& -'r+
r=' '
:" -",.
V' t'"

wwwffi

#E NSTRUC
-ss5E'.ffirca!& ffi*iffi
 Documenl Nc.:

wl-01-01
CONTROL OF DOCUMIENTS
lfierrivttv l::rc

Februan'01.20i2

HOW TO PREPARE OR REVISE DOCUMENT

Person Responsible : Drrector lV/Direcior lli

Steps:

document to be prepared, from the DCC.

2 Prepare/Revise and print it on white 44 srzed (21Omm x 297mm)

bond paper using font size 12.

Pui double diagonal "//" opposite righi hand side of the revised
portron.

Revision will be by whole document, with revision number in

"q.criec"

3. Email io the DCC the soft copy of the document within 24 hours
from approval

A,::srci anl Limn$stonerl Cu aliv Manaoemenr'neitresenia,u +

 o t*ruffiffTfiffLLtrfi
{ ?0t
Documeni No : Revision No.

w1.03-01 00
CASE ADJUDICATION
Efiecirvitv Dare,
Page 1 oi "1

February 01.2012

HOW TO RECETVE AND DOCKET CASE

Person Responsible : OLA Records Division Supporl Staff

Steps:

1 Classify case as to whether disciplinary or non-disciplinary.

2 Assign a case or docket number

3. Record the case in the docket card, Raprd File System (RFS),
and Data Tracking and lManagement System (DTMS).
 'rififittFl}
nt
Documenl No.: Revision No.:

wl-03-03 00
CASE ADJUDICATION
Efieoiiviiv Daie
Page 1 of i
February Ai.2012

HOW TO EVALUATE THE CASE FOR ACTION

Person Responsible: Action Ofiicei'

Steps:

1 Evaluate the case as to its facts and issues to be resorvec

2 conduct research for applicable law and jurisprudence. as well as

past CSC decisrons/resolutions, as possible precedents.

-?. Ask for case conference wiih oLA Division chief or cluster
Direcior when necessary.

4 Write draft decision/resolution

5. Prepare memorandum identifying parties to be furnished the

decision/resoluiion.

6. Prepare report form containing dates of:

a. receipt of case;
b. last pleading filed; and
c. final action taken.

. RONQUILLO
lV a)rl As5r:lan: aommrisraner/Cu al il v l,la nacement'\ eft ei
 II
U ffiIJ}JTJT$LLELI
ri 20t2

Dccurnent No.: R,evisron lrio .

wt-03-04 00
CASE ADJUDiCATION
Efieciivrtv Daie
Page 1 o{ 1
Fecruary 0i . 201 2

DRAFT DECISI ON/RESOLUTION

Person Responsible: OLA Supporl Siafi

Steps:

1 Print and photocopy final version of the draft decision/resolutron

2 Provide copy of final draft to Ao and cluster Director for therr

iniiials

3 Print the final copy of the memorandum stating ihe parties to be

furnished copres of the decision/resolution.

4. Record the decisioniresolutron in the DTMS for transmrttal to the

Commission Secretariat bnd Lraison Ofiice (CSLO).

ARI:LG. RONQUILLO
,,..,1t4'
,R'OGELIO C. LIMARE
;-\ I

Diecto,l\; C:l !.: :ts; en'',at nmtxnngr/eu aht

Preparec