Questionnaire for Research: Customer Service Sharjah Police

Have you had contact with Sharjah Police within the past?

1. 3 months
2. 6 months
3. No contact

What was the reason of your contact with Sharjah Police?

1. Crime’s Victim
2. Crime’s Witness
3. Report Problem

Has officer shown concern on your problem?

1. Yes
2. No

Was officer fair in problem-solving?

1. Yes
2. No

How you rate the officer’s response time?

1. Excellent
2. Good
3. Poor

Are you satisfied with overall performance of department?

1. Yes
2. No

Can Sharjah Police improve their quality of customer service with their initiative of
providing e-services?

1. Yes
2. No

Is Sharjah Police WhatsApp Service for public appreciable?

1. Yes
 2. No

Do you think Sharjah Police ensure confidentiality?

1. Agreed
2. Disagreed
3. Neutral