Case Study: ACU College

ACU College
Case Study

ACU College is an entirely fictional organisation and is in no way associated nor derived from other
educational facilities with similar or related names. This case study is for educational purposes only

ACU College is a recently registered, Registered Training Organisation (RTO)

The owners have no experience in business and no experience teaching.
The RTO has only one qualification it can deliver, Certificate 4 in cookery, however the
owners have no experience nor qualifications in the hospitality industry.

The RTO copied most of its policies and procedures from another education institution
thinking that their situation would be similar. They even copied the letters ”ACU” from
another organisation without permission.

ACU College copied their Risk Management Policy from a university with a similar name
however they did develop their own rudimentary risk management procedures.

You have been appointed to the Risk Management committee to help develop the systems
and documentation
ACU College has developed documents and procedures to assist in the following, but has
not tested them with real or even sample data:
• Analyse the risks to determine the likelihood of them occurring
• Assess the impact if risks
• Determine the consequences of the risk
• Determent the control measures and prioritise them
• Select the most appropriate control measure

Task 1

As part of your new position on the Committee, become familiar with the tools and
recommend any improvements by addressing the above items. Use existing tools or
documents or develop additional purpose built tools or documents to practice the risk
identification process.
Since ACU College teaches Cookery, start with 2 micro scope items and then a macro scope
assessment
1. the various risks of cooking eggs, include at least 1 control measure
2. the risk from various causes of a kitchen fire. include at least 1 control measure
3. review the document ACU College - Operations Risk Assessment and transfer the
contents into to ACU College format and complete the document.

Use the ACU College Risk Assessment Tool as supplied by the trainer to complete this task.
The tool contains sample data. You may modify or change tho tool if you do not think it is
appropriate for the task.

Task 2 - Case Study Tasks.

The committee has little or no expertise in Risk Management however a colleague in

another RTO has given you a starter list of important parts of a Risk Management system.
To properly advise the committee and improve your own knowledge as part of the
committee, prepare the documents recommended in the following table:

For the following table please refer to the templates attached in the appendix.

Items Action
Identify the risk management Review the Policy and distill from it Report Template
strategy for the organisation in a strategy statement. Appendix 1
accordance with current risk You may modify or improve the
management standards strategy if warranted.
Determine the scope for risk Review the Policy and distill from it
management processes a scope statement.
You may modify or improve the
scope if warranted.
Identify all stakeholders and their Prepare a stakeholder table
issues
Review political, economic, social, Prepare a short report
legal, technological and policy
context
Review the context, strengths and Prepare a standard SWOT Analysis
weaknesses of existing for using the copied policy
arrangements
Document the successes, goals and Develop a Risk - Action Register.
objectives for area included in This can be a separate document
scope or an addition to an existing
document.
Ensure you have support for all Develop a Risk – Communication
risks management strategies Strategy. This can be a separate
document or an addition to an
existing document.
Ensure risk management strategies Develop a Risk – Communication
are communicated to relevant Plan. This can be a separate
parties and invite them to document or an addition to an
participate existing document.
With help from relevant parties, Prepare a short report
research and use tools and
techniques to identify a list of risks
Develop and action plan for Develop a Risk – Action Plan. This
implementation of the control can be a separate document or an
measures addition to an existing document.
Communicate the new control Write a sample email to your
measure to relevant people Cookery Trainer to advise him/her
of at least 1 new control measure
Ensure all documentation is Develop a Risk Management
complete Schedule for the Risk Committee
and a Risk Management Document
Checklist for all of the documents
you have reviewed or created
Implement and monitor the new Prepare a short report on how this
action plan and appropriately will be implemented
stored
Evaluate the risk management Prepare a short report from the
processes after implementation to perspective or 1 year in the future,
ensure control measures are after your systems have been
performing adequately enough to implemented. This should include
control the risks all measures taken by you and
summarize all documents and their
functions
* Reports may be combined into 1 longer report in the following format so long as there is a
minimum of ½ page per subject.

This is a report outline only. You may use the templates attached or if you wish to write it as a report you must
properly configure it with an appropriate title and identifications.
Task 2

Case Study Tasks

This task has 12 parts

1. Identify the risk management strategy for the organisation in accordance with
current risk management standards. Review the Policy as supplied by the trainer
and distill from it a strategy statement. Use the Document “ACU
Risk_Management_Policy_-_Final” unless you have made arrangements with your
trainer to use a different case study.

You may modify or improve the strategy if warranted.

Determine the scope for risk management processes in the above document
Review the Policy and distill from it a scope statement.

Strategy

Scope

2. Prepare a stakeholder table from the above document

Refer to the learner resource for details of who should be in the stakeholder table
and use independent research to determine what information is to be in the table

Stakeholder table
 3. Review political, economic, social, legal, technological and policy context
Refer to the Learner Resource regarding the above topic and in the context of the
case study, describe how the above external risk factors may affect the Case Study
subject.

Environmental Scan

4. Review the context, strengths and weaknesses of existing arrangements

Prepare a standard SWOT Analysis using the case study policy.

SWOT Table

5. Document the successes, goals and objectives for area included in scope

Develop a Risk - Action Register. Use the Template provides and populate it with
sample data from this case study or Task 1 or a combination

Attach the template or paste it here:

 6. Prepare a Communication Strategy and Communication Plan from the above
documents
Refer to the learner resource for details of what should be contained in a
communication strategy and use independent research to determine what
information is to be in the communication plan. Use a table format for the
communication plan.

Communication Strategy

Communication Plan ( Table )

7. With help from relevant parties, research and use tools and techniques to identify a
list of risks
Refer to the learner resource for details of the relevant parties and the tools and
techniques used. Write a summary of the process that includes that information:

Creating Risk Lists

 8. Develop and action plan for implementation of the control measures
Refer to the learner resource for details.
Develop a Risk – Action Plan that includes that information using a table format:

Risk – Action Plan (Table)

9. Communicate the new control measure to relevant people

Write a sample email to your Cookery Trainer to advise him/her of at least 1 new
control measure mentioned in the Risk – Action Plan above.
Set it out as if it is a real email

Risk – Action Email

 10. Ensure all documentation is complete for the Risk Committee
Develop a
• Risk Management Schedule and
• Risk Management Document Checklist
for all of the documents you have reviewed or created above

Risk Management Schedule (Table Format)

Risk Management Document Checklist ( Checklist Format)

11. Implement and monitor the new action plan and appropriately stored
Refer to the learner resource for details of what should be contained in a action plan
monitoring process
Prepare a short report on how this will be implemented.

Monitoring Report
 12. Evaluate the risk management processes after implementation to ensure control
measures are performing adequately enough to control the risks
Refer to the learner resource for details of what should be contained in the
evaluation process

Prepare a short report from the perspective or 1 year in the future, after your
systems have been implemented. This should include all measures taken by you and
summarize all documents and their functions

Evaluation Report
Task 3

Summary Report
For this report, please consult the Learning Resource
For Items marked * please use the corresponding Case Study

*Describe the Risk management strategy for ACU College in accordance with current risk
management standards (q1)

Describe typical Scope for Risk Management processes (q2)

Explain what is meant by

“Political, economic, social, legal, technological and policy context” (q4)
*Research and recommend to ACU College appropriate tools and techniques to identify a
list of risks (q9)

Describe what is meant by

“Implementation, monitoring and storage of Risk Action Plans” (q18)

Describe how you would implement the following:

“Evaluation of risk management processes after implementation to confirm methods used
to ensure control measures are performing adequately enough to control the risks” (q19)