PERFORMANCE EVALUATION FORM

C O N F I D E N T I A L

Employee Information

MARYJOY CAPILENO-RONDINA

Name

ASSISTANT
Position Evaluation Period

Instructions
Descriptions used for each Performance Category are intended to assist the supervisor in the evaluation process.
The rating scale is provided for reference. The overall score of the employee’s evaluation must be entered in the
Employee’s Overall Score section at the bottom of page 6. Supervisors are to include comments for each
Performance Category in the space provided. If a Performance Category is not related to the employee’s job
duties, place an “N/A” on the score line for that category.

SCALE

SCORE Rating

9 Outstanding
7-8 Exceeds Job Requirements
4-6 Meets Job Requirements
2-3 Needs Instruction & Development
1 Unsatisfactory
N/A Not Applicable
 Performance Categories and Definitions

Performance Category 1. Quality of Work

Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality,
applies feedback to improve performance, monitors own work to ensure quality. Work is completed and submitted in a timely
fashion to meet deadlines.
Comments:
When we started the main focus of the training is more on dealing with flights, I made sure to take down all pointers that Myvi provided
created an SOP as note to myself and shared it with the team so that when Myvi is on leave we can deliver and made sure that all flights
are smooth as much as a possible. I can say when it comes to flight I can proudly say I exceed the expectations.
I would do my best to update my Trello cards on every tasks or update and complete it in a timely manner to tick off those current and
priority tasks.
Although there are some tasks that I am still confused on how to deliver it smoothly when do we have the power to decide on our own
versus waiting for feedback and approval which affects how I deliver my work and tasks, so I still have room for improvement .

Overall I would rate myself 6 as meets job expectation. SCORE 6

Performance Category 2. Quantity of Work

Produces the required amount of work efficiently and in an organized manner within established time frames.
Comments:

I can confidently say I am able to deliver and complete as much tasks that is under my bucket and even able to help or cover some for
my team. Especially when Myvi is away and a lot of things is going on and tasks on different areas such as Paraiso, Travels, Boracay and
the new office but we were able to deliver, there is some delay on some parts that is not on our control but we still find a way to deliver it
within the timeframes. Some are due to our capacity but we still try to make up for it.

I must say though that prioritization is also an issue when a lot of things is going on which now that Myvi is back it is more easier for us.

SCORE 7

Performance Category 3. Job Knowledge

Possesses and demonstrates the skills and abilities of typical requirements of the job. Remains current with the job environment.
Understands and follows policies, practices and procedures. Readily responds to questions about job duties. Understands
organizational responsibilities and rarely requires supervision.
Comments:
I truly believe that I am capable and have the skills for the job but I can also say that some tasks I have never worked on in my past job.
One thing I can guaratee is that I am open to learn and do what it takes to get the job done.
Doing a proper research, throrough checking on Trello or GC to understand and pick up tasks will also provide a better understanding of
task, as my contribution to others been trying my best to provide update on GC's or Trello especially if I'll be on off oe leave so that
everyone knows what to pick up.
Although I cannot deny that there is still a lot things I need to learn and I am open to accept more challenges and new leanrings.

SCORE 6

3 Rev. 1/08
 Performance Category 4. Internal Customer Service

Demonstrates the ability to work effectively with co-workers. Promotes a cooperative working environment by being courteous,
helpful and tactful when dealing with staff members. Supports and works harmoniously to achieve the goals and objectives of the
organization.
Comments:
I believe a have a good relationship with everyone in the team and work with them collaboratively. When Myvi is away all assistants had
a sit down and give our feedback to each to help improve ourselves.
When capable I am happy to assist on tasks so it can be completed and dealt with but there are also instances that I am not sure when to
take over especially if one of the assistant is already working on that specific tasks considering that we have different approaches unless it
has handed over to me or for everyone to pick up.

SCORE 7

Performance Category 5. External Customer Service

Projects a positive company image when interacting with the public. Effectively and promptly responds to concerns and
inquiries and takes follow-up action. Accurately and effectively presents and interprets the company's policies, practices and
procedures to the public. Is open, receptive, and approachable and interacts with the public with sensitivity, tactfulness and
politeness.
Comments:
I believe that an improvement is on going with this regards and slowly learning espc. when I observe Nika dealing with suppliers. To add,
with my previous work our approach is different on this matter but I am slowly adjusting to how we or the team handle this matter.
E.i. The instances with Cesar and Carmela (Globe), when frustrations is on top as I was passed through different contact and I have a
deadline to meet and when its due I was provided with an uncertainty and no definite answers. For a fact that internet is the No.1 priority
to be completed before Iceland team will arrive and it happens that Easter holiday is coming.

SCORE 3

Performance Category 6. Responsibility and Initiative

Work product reflects thoroughness and accuracy. Identifies, prioritizes and organizes workload in order to meet deadlines.
Demonstrates independent ability to recognize and carry out tasks without direct supervision. Completes tasks within appropriate
time frame or communicates reasons for delays.
Comments:

I would rate myself meet expectation as I truly believe that whatever task I take and given to me I would do my best to complete it as
much soonest possible time, provide updates in Trello or sometimes in GC esp. for urgent concern. I always try to make a concise and
throrough with the update that I am providing. Also making sure that I made a thorough research of all possible ways before providing
them answers to queries.
I'm used to work on tasks with no knowledge and finding my own ways to do it, it takes time sometimes but I will always make sure that it
is completed. Although with the current setup there are a few tasks that we have different approaches and as stated in No. 4 I am confused
sometimes when to take initiatives - this is where an adjustment is needed from my end.
SCORE 7

4 Rev. 1/08
 Performance Category 7. Judgment and Use of Resources

Identifies, analyzes and contributes to problem resolution. Assesses risks and liabilities appropriately for job assignment. Makes
consistently sound decisions based on available information. Uses time wisely on work that contributes to the success of the
organization. Uses all available resources to provide the best quality of service.
Comments:
I believe that I still have a lot to learn on this end as we still don't have access to ALL and existing resources we have such as contacts,
suppliers, etc.. One more thing is that with the preferences of RP that requires decision making e.g. items to buy on his behalf versus the
amount.
Also, I am still confused when, where and what we can decide on our own and when they need approval - this is the time that Myvi is
away.

SCORE 3

Performance Category 8. Communication

Effectively communicates information, orally and in writing, to the public and co-workers. Demonstrates listening skills
characterized by attentiveness, understanding and responsiveness. Uses sensitivity and diplomacy when communicating with
others. Recognizes and addresses conflict situations in a positive and timely manner.
Comments:
I believe that I am able to communicate well in providing updates orally and written.

SCORE 8

Performance Category 9. Supervision

Directs and coordinates people and resources to complete work assignments and accomplish the goals and objectives of the
organization. Ensures that standards of work quality are established and maintained. Monitors and facilitates completion of
delegated tasks. Utilizes staff effectively to achieve objectives. Provides ongoing feedback regarding job performance. Prepares
and conducts comprehensive performance evaluations for each employee in a timely manner. Provides counseling and/or
disciplinary measures which are necessary to correct deficiencies in performance and treats staff in an equitable and consistent
manner.
Comments:
When Myvi is away we encourages to meet and have a weekly sync and update for all the prioritize and current tasks to know where we
can help each other.

When I work closely with Pau during their flights I would consistently provided her feedback on how she should handle things and what
to prioritize.

SCORE 6

5 Rev. 1/08
 Performance Category 10. Team Effort and Leadership

Inspires teamwork, demonstrates enthusiasm to work towards a common objective, and desires to assume responsibility.
Originates or develops ideas and demonstrates initiative. Encourages co-workers to develop knowledge and skills by guidance,
coaching and on-the-job training.
Comments:

Similar to No. 9, I tried to be of guidance and suggest ideas but to be honest it is hard to be consistent as I am also working on a few
things on my plate, especially travel and flights that is quite complicated.

SCORE 4

Performance Category 11. Safety Consciousness

Displays knowledge and concern for job safety as well as company policies, practices and procedures. Minimizes public
liability. Observes safety practices in handling equipment, tools, vehicles and other instruments. Corrects safety hazards in
work areas. Demonstrates good safety habits on a regular basis.
Comments:
Follows accordingly to safety procedure , pratices and policies.

SCORE 9

Using the Performance Category scores,

summarize the employee’s overall job
performance in the context of the nine-
point evaluation scale.

EMPLOYEE’S OVERALL SCORE

6

6 Rev. 1/08
 Rater’s Comments
(Must be included in the Evaluation)

This evaluation is based on my observation and knowledge and represents my best judgment of the employee’s
performance during the subject evaluation period.

Rater’s Signature Date

Supervisor’s Comments

This evaluation is based on my observation and knowledge, and represents my best judgment of the employee’s
performance during the subject evaluation period.

Supervisor’s Signature Date

Employee’s Comments

This performance evaluation has been discussed with me.

Employee’s Signature Date

Supervisor's Signature Date

Employer’s Signature Date

Next Evaluation Period

7 Rev. 1/08
 DEVELOPMENT PLAN

DEVELOPMENT PLAN AND OBJECTIVES FOR NEXT EVALUATION PERIOD

List below the most important responsibilities, projects, and/or performance objectives that will contribute to the
success of the employee during the next evaluation period. Include development plans for the employee.
Consider actions, activities, or special continuing education, specialized training, or new on-the-job experiences
that will challenge the employee to improve his/her performance.

Supervisor’s Initials
Employee’s Initials

Performance Evaluation PRINTABLE version

8 Rev. 1/08