GOOD PRACTICE

Location/Area: Canada Entity/BU: Activity: Communication

Montreal
Zodiac Business Aircraft OEM Cabin
Interiors CA
Concerned process:Other
Practice Title: Problem Solving with Escalation System
Issues:

Safety/Ergonomics Delivery Management Supply Chain Quality

Environment Cost Savings Design HR Others
Approximate Cost (€): 0,00 Realization 20
time (days):
BEFORE : initial situation (context, picture before... if necessary)
Production / Direct Labor: Daily group meeting with Leads reviewing entire program (45min), no
KPI, no actions, no escalation. No visual management system in the area of work. No
accountability of actions. No target setting and therefore no clear indication of improvement
(problem solving). No coaching from higher management levels.

Program / Office / Indirect Labor: Majority are weekly or monthly meetings (1hr), no KPI, no
actions, not linked to lower level, no escalation. No visual management system in the area of
work. No accountability of actions. Monthly KPI's don't drive change, no agility to react when
performance is poor. No target setting and therefore no clear indication of improvement (problem
solving). No flow down of information to lower levels.

AFTER :
The Daily Management with Escalation system changed the way the teams think, speak, and act.
The meetings help make the teams become autonomous, and promotes an improvement mind set
when KPI's are not meeting the target. Teams have embraced the system because of it's simplicity
& effectiveness (KPI's updated manually).

The Daily Management with Escalation system changed the way the teams think, speak, and act.
The meetings help make the teams become autonomous, and promotes an improvement mind set
when KPI's are not meeting the target. Teams have embraced the system because of it's simplicity
& effectiveness (KPI's updated manually).
ROAD MAPS (method, tips for success..)
Method: Identify levels of daily Approximate Gains (€):
meeting within program or
support department, start at
lowest level and work up to
higher level
Tips for Success: Daily coaching needed at all Comment: - Clarity and daily follow up
meetings (1 month), then of short and long term action
can be audited with weekly - Daily KPI to monitor and
Gemba Walk control SQCD
- Promotes teamwork and
Constraints: Scheduling participants to
problem solving
different meetings, key is to
delegate
Created by: Validation By: Status: Contact for Further
Information:
Anthony Macri Carine Vinardi Validated as Good Practice Anthony Macri
Date Created: Validation Date: N°:
11/12/2013 avril 2014 AMAI-9EAFTB
Nota : This document belongs to Zodiac Aerospace and its reproduction, copy or transmission to a third is strictly
FORBIDDEN
 GOOD PRACTICE

APPENDIX (additional photos , methodology ,…)

Guide:
1. Establish S(Safety), Q(Quality), C(Cost), D(Delivery) metric for area. Establish target line for
each.
2. Find area to post board (near area of work).
3. Identify team members for meeting
4. Establish rules for meeting (meeting times, escalation, format, sign up sheet, respect...).
5. Go through PDCA , ensure proper coaching exists for Daily Meetings. Accountability through
Gemba walk and Maturity Matrix audit.
Nota : This document belongs to Zodiac Aerospace and its reproduction, copy or transmission to a third is strictly
FORBIDDEN