SPF TICKETS CREATION PROCESS

FOR RETURN RELATED ISSUES

LOGIN PAGE

This is the Login Page

https://seller.ajio.com/vmsui/auth
Enter Your User ID &
Password

Click On Sign In to Proceed

 Home Page
This is the Home page after login
Click here to proceed further to Raise a Ticket
Help Centre page with all the raised ticket list will be visible
Click Here To Raise A New Ticket
Fields To Be Filled
 Steps to Create Return Related Ticket

Select
RETURNS
from the
drop down
Select the required issues
 Example : For POD Cases

Select
POB
ID

NOTE: Only Internal Reference number should be filled here

Click Here To Create A Ticket

Example : For RTV Not Received
Example : For Missing Quantity Cases
Example : For Damaged Product Cases
Example : For Wrong Product Received Cases
 Steps to Create Payments Related Ticket

Select
Payments
from the
drop down
Select the required issues
 Steps to Create Orders Related Ticket

Select
Orders
from the
drop down
Select the required issues
 Steps to Create Account Related Ticket

Select
Account
Related
from the
drop down
Select the required issues
Ticket ID Generated

Click here to attach the file

Click here to Upload the file(Seller Claims 1.0)

THANKS