LESSON TEST

Test I. Provide the most thorough responses you can to the following questions.
(5 points each)
1. Contrast internal recruitment source and external recruitment source.
2. Determine positive impacts of training and development.
3. What is the difference between informal appraisal and formal appraisal?
4. How does the HR Department operate on a cyclical function in the hotel business?
5. What is the major reason that our hotel business has to establish a strong corporate
culture?
6. Discuss the importance of HR Department in the hotel and hospitality industry.
Test II. Modified True or False. Write TRUE if the statement is correct, if it is false,
write the correct statement.
1. The HR Department is responsible for recruiting, selecting,training,maintaining, and
disciplining the human talent pool of the hotel property, making them job-relevant,
updated, and incompetent in the area that they are assigned to.
2. The HR manager analyzes the human resource forecast and trends in the industry.
3. Every business does not require training and development to prepare its staff.
4. Testing measures the knowledge, skills, ability, characteristics, and personality of an
applicant.
5. An interview is a stage of the hiring process where candidates ask questions and
managers react.
6. After the new employee adheres to the terms and conditions stated on the job
contract, the new employee is then subjected to an orientation.
7. The pre-employment process is the last phase of screening a qualified applicant.
8. The pre-employment phase does not give a qualified applicant conditional job offers.
9. Soft skills training focuses on the skills that are innate to every employee but needs
to be enhanced.
10. Hotel employees receive their salary and benefits for the work they haven’t rendered
on the property.

Test III. Fill in the blanks.

1. ____________ oversee the recruitment and selection of the right applicants for the
company.
2-3. Job specification is a ___________ of educational qualifications, specific qualities,
level of experience, physical, emotional, technical, and ________________ required to
perform a job, responsibilities involved in a job, and other unusual sensory demands.
4. The work of every human resources personnel starts with ___________.
5. _____________ means the number of people applying for the job.
6. _____________ refers to the number of candidates that have met the minimum
qualifications for the job vacancy.
7-8. Selection is the process of making a ______ or _______ decision regarding each
applicant for the job.
9. ________ is the comparison of the number of applicants at one stage of the recruiting
process to the number at the next stage.
10. The code of conduct must be discussed with the employees during their
___________ in the company.