Passenger Teminal Word Annual Showcase (En)

ANNUAL SHOWCASE 2022
PASSENGER TERMINAL WORLD
2022
SHOWCASE
THE INTERNATIONAL REVIEW
OF AIRPORT TERMINAL DESIGN,
TECHNOLOGY, SECURITY,
OPERATIONS AND MANAGEMENT
Mixed fortunes
Published by UKi Media & Events
WHILE MOST AIRPORTS HAVE SUFFERED ENORMOUSLY

DURING THE COVID-19 PANDEMIC, SOME HAVE FOUND
A SILVER LINING TO HELP WEATHER THE STORM
www.PassengerTerminalToday.com
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Cover image: New Plymouth Airport
EDITOR’S COMMENT
Watching Anthony Joshua’s shock world heavyweight boxing title defeat to Oleksandr
EDITORIAL
Editor: Dan Symonds Usyk, it struck me that much of the aviation world must empathize with his position
(dan.symonds@ukimediaevents.com) right now: battered, bruised, unsure of the future; transitioning from a position of strength
Production editor: Alex Bradley
Sub editors: Sarah Lee, Alasdair Morton, to the worst-case scenario in the blink of an eye.
Mary Russell, Elizabeth Baker And yet, having survived 12 rounds with Covid-19, hope springs eternal.
Web editor: Lawrence Butcher
Like any good boxer, the aviation sector always learns a valuable lesson from its opponent
DESIGN – be that terrorism, natural disasters, air safety or a pandemic – and comes back stronger.
Art director: Craig Marshall
Art editor: Nicola Turner
Although it is true that most operators have been dealt a knockout blow by what is now
officially the worst period in aviation history, some have found a silver lining amid the
PRODUCTION wreckage, and taken advantage of an empty airport to accelerate projects in preparation for
Head of data and production:
Lauren Floyd what will surely be a meteoric comeback. Our cover story by Jack Roper takes a closer look at
Production assistant: Catia Rocha projects completed during the pandemic (Curse or blessing?, page 6) and charts the industry’s
ADVERTISING
spectrum of fortunes, from a greenfield airport that has suffered cruelly from the timing of
Publication director: Aboobaker Tayub lockdowns, to a flagship terminal that has shaved years off its phased development plans.
CEO: Tony Robinson
As anyone who has watched the Rocky movies will know, key to any successful comeback is
Managing director, magazines: having a good coach in your corner. While many operators have felt abandoned during their
Anthony James
General manager: Lewis Hopkins
time of need, by governments, investors or stakeholders, ACI World has made it its mission to
lead the sector’s recovery and has released a series of documents throughout the pandemic
to help operators build back quickly, safely and, most importantly, sustainably (Roadmap to
CONTACT US
Passenger Terminal World, recovery, page 14).
Abinger House, Church Street, During times of such challenge we often reflect and take
Dorking, Surrey, RH4 1DF, UK
Tel: +44 1306 743744 stock of the resources at our disposal. The vast majority of
Email: ptw@ukimediaevents.com US airports remain state owned, and many have received
Web: www.passengerterminaltoday.com
Join our group on

FAA funding to provide relief. Yet it’s perhaps comforting
to know that privatization remains an option, a way of
Aviation always learns
at PassengerTerminalToday.com
recouping valuable funds that can be used during the a valuable lesson from
Follow us on Twitter for news,
views and more: @PTWmag
recovery. US thinktank the Reason Foundation presents a
compelling argument as to why now might be the time for
its opponent – be
the USA to finally begin leasing some of its most valuable that terrorism, natural
PUBLISHED BY
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assets (Untapped assets, page 24). disasters, air safety or
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Finally, praise must go to the victor, which, like Usyk,
took its time, adapted and methodically made all the right
a pandemic – and
moves. No, not Covid, but Qatar’s Hamad International comes back stronger
Airport, which in less than 10 years of operation has been
named the Best Airport in the World by Skytrax, a crown
worn by Singapore Changi for eight consecutive years.
PRINTED BY Keri Allan spoke to chief operating officer Badr Al Meer to find out how the airport adapted
William Gibbons & Sons Ltd, to the pandemic and how it intends to expand ahead of hosting the 2022 FIFA World Cup
26 Planetary Road, Willenhall,
West Midlands, WV13 3XT, UK (Flying high, page 30).
During such an uncertain time, optimism can seem futile, especially when there have been
so many false dawns. There is no doubt that the sector’s recovery will not happen overnight,
Passenger Terminal World USPS 013954
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www.PassengerTerminalToday.com SHOWCASE 2022 Passenger Terminal World 1

PORTLAND INTERNATIONAL AIRPORT
Images Courtesy of Port of Portland
70 YEARS of
DESIGNING for
PEOPLE & PLACE
Architecture | Interior Design | Urban Planning www.zgf.com

IN THIS ISSUE...
6
FEATURES
6 How some of the world’s newest
airports set about surviving the
Covid-19 pandemic
By Jack Roper
14 ACI examines the fallout from the
worst period in aviation history
and the actions needed to ensure
a resilient and sustainable future
By Luis Felipe de Oliveira, director
general, ACI World
24 An American think-tank makes
a compelling case for the
privatization of US airports
By Robert Poole, director of
Günter Wicker/Flughafen Berlin Brandenburg

transportation studies,
Reason Foundation
30 A closer look at Hamad
International Airport’s meteoric
rise to become Skytrax’s Best
Airport in the World
By Keri Allan
98 Construction update: Passenger
Terminal World ’s annual roundup
Fe
of development projects taking

ntr
ess
place across the globe

38 ARCHITECTURE & DESIGN
Arch
By Dan Symonds
itects
38 Comfortable environments
are a key asset in enticing
people back to air travel
Fentress Architects
40 How to incorporate the
benefits of biophilic design
within terminal seating
14 Green Furniture Concept
42 The story behind Portland
Airport’s expansive timber
roof structure
ZGF Architects
44 Reimagining public spaces in
30
a post-pandemic world
OMK Design
47 Greece’s newest airport will
usher in a new age of tourism
for the country
Ineco
44 50 A look at Berlin Brandenburg

Airport’s premium lounge
experience
Kusch+Co by Nowy Styl
52 Regional airports should
look to maximize the power
of placemaking
Corgan
54 SLC is the first hub airport to
be built in the USA in more
than 25 years
HOK

IN THIS ISSUE...
58
74
San Diego International Airport
AIRPORT PLANNING PASSENGER 82

58 Expert insight into achieving PROCESSING
environmental and financial 82 A less intrusive means of screening
96
sustainability for potential Covid-19 cases
AECOM Thales
60 The role of smarter building 84 Retrofitting facial recognition
materials in a more flexible systems to self-bag-drop kiosks at
and profitable future Tokyo’s Haneda Airport
SageGlass Materna IPS
63 The benefits of adopting a highly
integrated design process
86 Fully customizable automated
security gates for any security
BAGGAGE HANDLING
Walter P Moore 94 Scaling baggage systems using
or lounge area
automated guided vehicles
66 Managing changing terminal Wanzl
Alstef Group
dynamics with fast-time simulation 88 The role of AI in managing
Transoft Solutions 96 Operating and maintaining
contactless and non-invasive
a baggage handling system
69 Analysis of the pros and cons security technologies
with limited staff
of running a silent airport Nuctech
Beumer Group
AviaVox 90 Mozambique’s switch from paper
72 Digital travel credentials have documents to electronic visas
become a key component of Mühlbauer 106 INDEX TO ADVERTISERS
the contactless journey
88
Idemia
74 Communication is still king
when it comes to ensuring
a seamless journey
NDS Global
76 Exploring solutions and
processes to tackle volatility
ADB SafeGate
78 Making the airport retail
experience as convenient
and stress-free as possible
Landrum & Brown and Portland Design
4 Passenger Terminal World SHOWCASE 2022 www.PassengerTerminalToday.com

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PASSENGER SCREENING BY WALK-THROUGH METAL DETECTOR

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SAMDEX_ADVERT-PTW_FC230K0016v1000hUK.indd 1 02/10/2020 11:12:24

AIRPORT OPENINGS
JACK ROPER n
NEWS, VIEWS, JOBS AND EXCLUSIVE FEATURES...

AIRPORT OPENINGS
LEFT
New Plymouth Airport’s
Te Hono Terminal has
been designed to
cater for up to 650,000
travelers annually
CURSE OR
BLESSING?
PTW explores some
of the world’s newest
airport developments
to discover how they
set about surviving the
Covid-19 pandemic
F or New Plymouth Airport in New
Zealand, Covid-19’s timing was
cruel. In March 2020, its Te Hono
Terminal opened for one week of
scheduled flights. “It’s a beautiful, bright building
with Maori artwork and a cultural narrative: the best
fit-for-purpose domestic terminal I’ve ever seen,”
says chief executive David Scott. But on the weekend
when Prime Minister Jacinda Ardern was to attend
the official opening, New Zealand entered a Level
4 lockdown. “For our team, having just moved into
this magnificent facility, it was heartbreaking,” says
Scott. “Flights are our main source of income and
they stopped completely.”
New Plymouth swiftly restructured its finances
through a debt-for-equity swap with its local
council owners. “Essentially, the council became
shareholders,” Scott explains. “It removed our
immediate debt obligation: instead, we pay a
profit-based dividend.” This financial wiggle room
enabled the provision of financial assistance and rent
holidays to stricken retail and car-hire operators. The
airport’s own small team avoided redundancies and
all accepted wage cuts – directors included. “New
Zealanders are pretty resilient,” says Scott. “Everyone
understood we were in this together.” But Covid-19
had more surprises in store.
...ONLINE NOW! www.PassengerTerminalToday.com

AIRPORT OPENINGS
BELOW
Berlin Brandenburg
Willy Brandt Airport
has been in
operation since
October 31, 2020
Right & main: Flughafen Berlin Brandenburg GmbH – Günter Wicker
Flughafen Berlin Brandenburg GmbH – Annika Bauer
FACT
Brandenburg
ABOVE
now has 90% of
Retail and dining offerings its retailers
back open
at BER’s Marketplace
Berlin’s white elephant

Patrick Muller specializes in opening work toward a goal then be told: April minute. Then we had to respond to ever-
airports. He left London Heathrow shortly fool – it’s not happening!” says Muller. changing requirements: social distancing,
before Terminal 5 opened and has since “It happened once at Doha, but staff health checks, countries opening or closing.
overseen the opening of Doha Airport and here had experienced it four times.” His All that kept us busy.” Today, Muller is
major new facilities at Jeddah, Dubai, challenge was convincing them that this uniquely placed to advise airports on
Cairo and Kuwait. time was different. pandemic-constrained ORAT programs.
“I was driving two- to three-year “Talk is useless,” he continues, “You “First, stay flexible,” he says. “Don’t
Operational Readiness and Airport Transfer must show them: that systems are working, stubbornly insist that concepts are
(ORAT) programs,” he says. “First you processes are ready and stakeholders are implemented as you designed them. Digitize
set up governance, train staff to use the on board. That’s basically what we did.” everything you do, so it works face-to-
infrastructure, then rehearse your processes Finally, the first ORAT trial approached – face or remotely; ensure your training is
in passenger trials. I was hired three years then Covid-19 struck. It was surely tempting sustainable online.”
ago to finally open Berlin Brandenburg.” to suspect the gods themselves had Previously, Muller parachuted in then
First scheduled to open in 2011, decreed that Brandenburg never open? moved on once projects opened. Now,
Brandenburg had seen a decade of well- “Briefly, I thought, ‘We did all this: now he plans to stay at Brandenburg and lead
publicized delay. “Emotionally, it hurts to what?’” Muller admits. “That lasted one operations into the future.

AIRPORT OPENINGS
LEFT
BER’s Magic Carpet artwork
by Pae White
Berlin, Germany
In Berlin, Brandenburg Airport was finally preparing
to open. “Our Operational Readiness and Airport
Transfer (ORAT) program, involving mass trials
with 2,000-plus daily passengers, was ready for April
2020,” says chief operating officer Patrick Muller.
“When Covid kicked in, we had to make it work with
100 people per day.” Essential staff familiarization
training could no longer happen in-person. “We
digitized our whole training program,” he says. “We
used drones to film approach roads and inside the
airport.” This provided staff with virtual walk-
throughs of new infrastructure and processes.
Restrictions eased. On October 31, 2020,
Brandenburg officially opened – three days before
Germany’s second national lockdown. “We had 150
daily flights, maybe 15% of comparable 2019 traffic
at Schönefeld and Tegel airports,” says Muller.
“Lockdown meant closing down retail and serving
drinks from vending machines.” Germany’s furlough
system enabled staff retention, but this created fresh
problems when 50% of traffic returned in June 2021.
“Returning staff were not completely familiar with
new infrastructure and needed refamiliarization
training. But this summer went well. We were
pragmatic. We listened and anticipated many issues.”
Financially, airports built on pre-Covid-19
assumptions of perpetual growth suddenly grappled
with existential challenges. “Losing 90% of traffic
means reducing losses by looking at expenditure
and investments,” says Muller. “We closed one
terminal, and a single-runway operation enabled
some staff reductions.” Brandenburg provided
temporary support to retailers and now has 90% of
them back open, although many have struggled with
post-pandemic recruitment. Furthermore, although
hygiene protocols mean passengers spend more
time in the airport, this has yet to translate into
extravagant spending.
Closely regulated German airports have limited
scope to generate new revenues. “We can be
innovative with non-aviation revenues,” says Muller.
“We see more people coming by car and want to
provide more attractive parking offers.”
Correcting any post-pandemic uptick in less
sustainable travel is beyond the remit of any one
airport. “For aviation, one positive is people’s appetite
to visit friends and relatives,” says Muller. “Business
travel will take longer and remain obsolete in some
cases. But our peak day shifted from Sunday to
Monday in September, which suggests business travel
is starting to recover.”
Salt Lake City, Utah

In 2020, differing experiences were shaped by
Covid-19’s unforeseeable intersection with project
Returning staff were not completely familiar timelines: at Brandenburg and New Plymouth, its
with new infrastructure and needed timing felt positively malign. Meanwhile, Phase 1 of
Salt Lake City International’s US$4.1bn program to
refamiliarization training replace its superannuated facilities was getting ready
Patrick Muller, chief operating officer, Berlin Brandenburg Airport to open in September 2020. As lockdowns swept the
globe, construction of two concourses and a visually
striking terminal were nearing completion.
“First and foremost, we protected our workforce,”
says executive director Bill Wyatt. This involved a

AIRPORT OPENINGS
RIGHT
Salt Lake City International Airport

The new terminal and
concourses at Salt Lake City
International Airport, Utah
mask mandate, temperature checks and sermons

on hygiene and distancing. “We successfully kept
1,900 trade workers employed and thriving, which I
think they appreciated.” Delay was never an option:
an April earthquake underlined the need to retire a
1960s airport with no modern seismic protections.
“Seventy percent of staff were on-site,” says Wyatt.
“For 30% working remotely, we did more digital
check-ins than was ever the case in person. If
anything, we overcommunicated.”
In fact, work was accelerated because aviation
was grounded due to the pandemic. “Originally, we
maintained two old concourses to boost our gate
count during construction,” Wyatt explains. “But
since airlines no longer absolutely needed those
gates, we tore down the entire old airport, advancing
the project schedule by two years.” Phase 2’s
completion date has jumped from 2027 to November
FACT
2022. Meanwhile, opening Phase 1 amid Covid SLC kept 1,900
restrictions had definite benefits.
trade workers

“On September 15, it was an overnight
transition,” Wyatt recalls. “We marched across from employed during
the old airport and turned the lights on. We had 7,000
people at the front door, compared with 25,000 on a
the pandemic
normal day.” Diminished numbers allowed space and
time to iron out the glitches inevitable in any new
facility. “Everything works perfectly now, but it didn’t
then,” he confesses.
Salt Lake’s traffic also returned more quickly
than elsewhere. “Utah has two tourist seasons:
summer in the national parks then winter for
skiing,” Wyatt explains. “If people did travel, it
was somewhere they felt comfortable coming.”
Because airlines discontinued coast-to-coast flights,
We marched across
transcontinental travel was funneled through Salt from the old airport and
Lake. But comparatively robust recovery created a
new set of challenges. “Last year, nobody built out
turned the lights on ABOVE
SLC is currently catering for a greater
new concession spaces,” says Wyatt. “It’s a six-month Bill Wyatt, executive director, Salt Lake City Airport proportion of domestic leisure travelers
process but we’ll have them all there by December. BELOW LEFT
“The Transportation Security Agency (TSA) Artwork and sculptures flow throughout
struggled to staff-up as quickly as demand SLC’s new terminal and concourses
warranted,” he continues. “Early in the pandemic,

Uber and Lyft lost most of their drivers. They were
fast-growing points of access, so it creates some
operational issues.” Traffic is now close to 2019 levels
but different in character, with a greater proportion
of domestic leisure travelers. “Generally, families are
not pre-checked and take longer at checkpoints,”
explains Wyatt. “We’ve looked closely at security
queuing to adapt to that.”
Kukës County, Albania

Kukës International Airport (see page 12) opened on
April 18, 2021, its first flight arriving from London.
“The pandemic had an enormous impact,” says
managing director Ridgers Mema. “It became harder
to work with banks and also to make people trust
in the project when they saw people losing jobs in
aviation. But the airport had such social and political

importance that we never thought of stopping.”
In 2019, the joint-venture partners planned to
fund less than one-third of the bankable project
themselves; now, with lenders unwilling, they
raised sufficient capital to finance two-thirds. Their
business model was already built on low capital

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Great infrastructure is the product of the
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A talent that enables us to improve

the mobility and the quality of life
of millions of people, every day.
www.ineco.com
AIRPORT OPENINGS
ABOVE
Low operational costs have benefited
Kukës Airport during the pandemic
LEFT
Landside entrance at Kukës International
Airport, Albania
Support from Prime Minister Edi Rama’s

government was another factor in the airport’s
FACT success. “They helped with expropriation of land and
building permissions,” says Mema. “Whenever we
expenditure (capex) and operating expense (opex), The original needed consultancy, they were there in the field.”
to enable cheap airline tariffs and compete with
Tirana and Pristina Airports. This was key to
US$25m airfield Financial support
pandemic survival. “The runway was partly a gift was a gift from SLC’s Wyatt is similarly thankful for federal
from Sheikh Zayed, which reduced our capex,” says
Mema. “We also have a 35-year concession contract.
Sheikh Zayed government aid in weathering the pandemic. “US
airports received two tranches of support that replaced
We are not short-term investors, but committed lost revenues and meant we didn’t lay off staff,” he says.
long-term to Kukës Airport.” The European picture was somewhat different.
The airport is in Albania’s poorest region, where “The European Commission is keen to avoid subsidies
costs and labor are comparatively cheap. “The project or financial support to airports,” says Muller. “But
is so important to the region that people were willing airports are part of essential national infrastructures.
to do two or three jobs,” Mema continues. “Our We kept the supply chains alive: the Amazons of this
baggage handler also helps with maintenance and world, the medical supplies flown in from China. Now,
cleaning in his free time. We are a small-time airport airports across Europe are suffering.”
with a 4,000m 2 terminal and 2,200m runway, so
operational costs are low.”
The airport had such Back in New Zealand, 18 months have passed
since Jacinda Ardern was due to cut the ribbon at
Opening in a pandemic had certain advantages, social and political Te Hono Terminal. “It probably won’t happen now,”
too. “Now, airlines have greater availability,” says
Mema. “We turned difficulties into opportunities
importance that we never concedes Scott, to whom Covid-19 has just dealt a
fresh blow. “We’re a domestic-only airport and had
and reached efficient agreements with them.” thought of stopping seen domestic travel [get] back to pre-Covid levels.
Kukës sees a chance to fast-track its market Ridgers Mema, managing director, Kukës Airport But the Delta variant got out and we’ve just gone
penetration and is already negotiating with major into a second lockdown. This time, we’ve kept more
low-cost carriers for substantial operations in cash on hand. We have wage subsidies and business
summer 2022. “We could recruit professional staff resurgence payments. On the operational side, we
affected by job reductions at Tirana and Pristina can just flick the switch on closing then reopening
Airports,” Mema adds. “The pandemic’s effects have with hygiene processes. We better understand how
been about 50/50 overall.” to deal with pandemic outbreaks of future years.” n
Kukës International Airport

There has been an airfield at Kukës since 1928. Completed in 2005, the airfield was underused
“Back then, Albania had seven airfields,” says for 13 years. But in 2018, Albania’s government
Kukës International’s managing director, Ridgers tendered a contract for its conversion to a
Mema. “People took small airplanes between cities commercial airport, won by a Bami and Global
like Korçë, Gjirokastër, Tirana and also to Italy. Technical Mechanics joint venture.
After World War II, Kukës airfield closed and grass Kukës International Airport Zayed is Albania’s
grew on the airstrip.” second airport, designed to capitalize on a
But in 1999, everything changed. During the previously underserved regional market for low-cost
Kosovo crisis, the flat, 80ha airfield became a travel and open the economy of this beautiful but
camp for almost one million Kosovo Albanian impoverished region to tourism. “Kukës is a virgin
refugees. “Sheikh Zayed of the United Arab country, where the White and Black Drin rivers
Emirates sent military planes with food and clothes meet in a valley between mountains,” says Mema.
for the refugees,” Mema explains. “One airplane left “Above all, the airport has brought hope to the
the runway and almost hit the tents. city,” he continues. “For years, young people would
“When the refugees returned to their homes, emigrate or move to Tirana because they saw no
Sheikh Zayed made a gift to the city of Kukës. future here. Now many want to stay and develop
He sent his son to oversee construction of a something in Kukës. Finally, this underperforming
US$25m military airfield.” region can fulfill its potential.”

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INDUSTRY DATA AND ANALYSIS
LUIS FELIPE DE OLIVEIRA, DIRECTOR GENERAL, ACI WORLD n

ROADMAP TO
Recovery
Luis Felipe de Oliveira, director general,
ACI World, analyzes the economic fallout
from the Covid-19 pandemic and the
actions that need to be taken to ensure
a resilient and sustainable sector

A s the aviation industry

continues to navigate
a recovery from the
impacts and effects of
the pandemic, Airports Council International (ACI)
World data reveals the lasting adverse impact of the
crisis. Global passenger traffic recorded its biggest
year-on-year decrease in recent history, plummeting
60.7% from 2019 to a total of just 3.6 billion
Linked to traffic reductions, ACI World estimates
that, globally, airports will suffer the reduction
of more than US$108bn in revenue by the end of
2021, down by more than half (54.6%) of pre-
Covid-19 revenue expectations (US$198.02bn
according to ACI World data). It is expected that
each quarter of 2021 will show improvements
compared with the previous one, moving from
a decline of 71.4% in the first quarter of 2021
FACT
Passenger
TRAFFIC DROPPED
60% in 2020 to
passengers. This is greatly affecting airports’ ability to a decline of 37.2% in the fourth quarter. 3.6 billion
to contribute to the sustainable social and economic
development of the communities they serve. Global airport capex needs
ACI analysis shows the crisis will remove an In response to this, and in an attempt to reduce
additional five billion passengers by the end of their operating expenses and protect their viability,
this year compared with forecast pre-Covid-19 airports have had to close portions of infrastructure,
numbers. Compared with 2019 levels, this is postpone capital expenditure and focus on
expected to be down 47.3% by year end, with employment costs. Despite these efforts, airports
domestic passenger traffic recovering faster than have fixed costs, which challenge their survival.
international traffic. Globally, domestic traffic will ACI’s Global Outlook of Airport Capital Expenditure ABOVE LEFT
continue the recovery started in 2020 to reach close report, supported by Hamad International Airport Global passenger
to 3.3 billion passengers by the end of 2021 (61.4% (HIA) in Doha, Qatar, and developed in collaboration traffic, 2010-2020,
of 2019 levels). with Oxford Economics, shows that approximately ACI World Database
Globally, airports will suffer the

reduction of more than US$108bn
in revenue by the end of 2021

iGA’s Istanbul Airport

was planned and
developed by taking into
consideration adaptation
plans informed by climate
adaptation studies
Terminal planning
toolkit
In July 2021, ACI World released a
new tool to assist airports with terminal
capacity planning. Developed by Redwater
Consulting Group, the Static Capacity
Tool helps operators evaluate the level
of resources and equipment needed
throughout the airport passenger journey,
assessing queue length, queue time and
breaking points with a particular focus
on the challenges arising from physical
distancing. The intuitive and low-cost
solution has been designed to assist
even small and medium-size airports
in preventing bottlenecks arising from
Covid-19 measures. Users can check the
performance of their existing operations,
assess how changes to processes will
impact performance, or understand the
requirements of new infrastructure.
“The tool assists them in
understanding the impact of physical
distancing on passenger process points
with estimated queue length as they plan
for the increase in traffic and operations,”
explains Luis Felipe de Oliveira.
To find out more about the Static
Capacity Tool, visit: https://store.aci.aero/
product/static-capacity-tool
LEFT
An ACI illustration of
global capex needs
from 2021-2040

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US$2.4tn in airport total capital investments will be BELOW The pandemic has served as an opportunity for
needed to address the long-term trend in passenger Solar panel installation at many airports to reinvent themselves and incorporate
demand to 2040. San Diego International sustainability at the core of their businesses
Airport, California
If longer-term capacity constraints are not and within their short-, medium- and long-term
addressed through capital investment, ACI World strategies, contributing to the sector’s increased
estimates a reduction of up to 5.1 billion passengers resiliency. September 2021 saw the release of the ACI
globally by 2040. This will result in 10,500 fewer jobs Sustainable Recovery Best Practice guidance and the
and US$346m less in gross domestic product (GDP) Sustainable Recovery Case Studies companion to both
per million unaccommodated passengers. showcase and help airports ‘build back better’.
According to the Air Transport Action Group’s Incorporating sustainability in recovery
Aviation: Benefits Beyond Borders report, aviation plans has many advantages, including access to
supported 87.7 million jobs in 2019 (pre-pandemic) funding through government relief packages or
and US$3.5tn, or 4.1%, of the world’s GDP. That’s in sustainability-linked bonds, as well as further
addition to aviation’s support of the UN Sustainable developing a more balanced business model that
Development Goals and the UN’s broader 2030 incorporates social, environmental and economic
Agenda for Sustainable Development.
It is imperative that the components of the airport ecosystem.
Rethinking the airport sustainable economic
Sustainability and resiliency
With the easing of local travel restrictions and the
aviation sector builds business model includes considering the alignment of
risk mitigation, adaptation and economic strategies
rollout of vaccinations worldwide, air travel is slowly resilience by increasing and policies to enable sustainable recovery and
showing signs of recovery. While there are still many
unknowns, such as how the new delta variant might
its ability to prevent, resilience in the long term. It also includes identifying
innovative solutions and policies that incorporate
flatten or temporarily reverse this trend, airports respond and recover externalities of the business, including the risks they
are better equipped to deal with Covid-19-related
obstacles on the long-term path to sustained recovery.
from adverse events, are exposed to.
In June 2021, ACI World published a report that
It is imperative that the aviation sector builds regardless of their nature supported the announcement of the first long-term
resilience by increasing its ability to prevent, respond carbon goal for the sector: ‘ACI member airports
to and recover from adverse events, regardless of at a global level commit to reach net zero carbon
their nature (e.g. pandemic, political instability or emissions by 2050 and urge governments to provide
climate change). Undeniably, the major risk is climate the necessary support in this endeavor’. The steps
change, which has the potential to trigger other risks. to net zero carbon emissions will require targeted
More adverse weather events are just the immediate
and most visible impacts; however, they can also
facilitate the occurrence of new pandemics, and pose
threats to economic, social and political stability.
FACT
Aviation
accounted for
US$3.5tn, or 4.1%,
of the world’s
GDP in 2019

Council Aviation
Recovery Taskforce
(CART)
Formed in April 2020, the ICAO Council’s Aviation
Recovery Task Force (CART) aims to provide practical,
aligned guidance in order to restart the international
air transport sector and promote its recovery from the
impact of Covid-19 on a coordinated global basis.
CART comprises ICAO council members and
high-level aviation industry representatives, including
the directors general of all major air transport
industry associations. UN entities such as the World
Health Organization (WHO) and the World Tourism
Organization (UNWTO) are also represented, as
well as the heads of several national and regional
aviation administrations.
Philippe Bertoux, chairperson of ICAO’s Air
Transport Committee, serves as chairperson of the
taskforce with Boubacar Djibo, director of the ICAO
Air Transport Bureau, as secretary.
actions by individual airports to ensure the BELOW A balanced and effective restart and recovery will
sector can collectively meet these aims, as well as ACI World published its depend on collaboration among the key participants
shared policies and collaboration across industry, Sustainable Recovery in the global aviation ecosystem, and ACI World
government and other stakeholders. Best Practice guidance believes the guidance issued by CART will help bring
in September 2021
this coordination.
Collaboration for recovery ACI’s Airport Operations and Covid-19: Business
Recovery efforts will require support from Recovery, Version 3, sponsored by Honeywell, is in
government and other stakeholders to address full alignment with ICAO guidance and will help
the massive economic, social and environmental airports navigate this changing landscape as they
challenges of this time. Aviation and non-aviation work toward a sustained recovery. The guidance
players will need to further collaborate to identify covers all areas of airport operations and helps
solutions that realize the positive transformation A balanced and effective airport operators choose and implement measures
that sustainability can bring to the sector and the
overall economy.
restart and recovery will that might be appropriate according to their local
circumstances. The guidance includes information
Perhaps the most important example of depend on collaboration on health passes and vaccinations, as well as risk
cross-industry collaboration in response to the
pandemic has been through the ICAO Council
among the key management when returning to operations, with a
particular focus on human factors during recovery.
Aviation Recovery Taskforce (CART). ACI, IATA participants in the global To support the global coordination of new
and other global organizations, governments and
individual players have fed into this process and
aviation ecosystem measures and underpin recovery, ACI also created
the Airport Health Accreditation (AHA) program,
the guidance, along with the new considerations which is supported by ICAO. The program provides
on testing and vaccination, will help to set a global an assessment of airport health measures in
standard for recovery. accordance with the task force recommendations
and in alignment with the joint EASA and ECDC
Aviation Health Safety Protocol and ACI Europe’s
Guidelines for a Healthy Passenger Experience at
Airports. More than 600 airports around the world
are part of this program.
Both the AHA and our recovery guidance could not
be created in isolation – they would not be effective if
we took a disconnected and uncoordinated approach.
Cross-industry collaboration between major players,
ICAO and governments is absolutely central to
sustainable recovery.
We need to continue to move forward in a
thoughtful and responsible way; this is a unique
moment in history, and it requires global solidarity,
science, ingenuity and perseverance. Recovery from
Covid-19 offers us an opportunity to show global
industry leadership in making the whole aviation
industry more resilient than ever. n

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AIRPORT FUNDING
ROBERT POOLE, DIRECTOR OF TRANSPORTATION STUDIES, REASON FOUNDATION n
UNTAPPED
ASSETS
An investigation by an American think-tank
A
makes a compelling case for the long-overdue
privatization of US airports
ccording to a recent study Australia and much of Asia in embracing long-

by the Reason Foundation term airport leases to global airport companies
– a US think-tank and their investment partners.
founded in 1978 – the
combined asset value of 31 state-owned large and Why delay?
medium-sized airports across the USA is US$131bn. The USA has lagged behind the rest of the world
The estimate was based on global airport sales and in airport privatization for several reasons. One
long-term leases over the past 15 years. is the use of tax-exempt debt by public agencies,
The study’s ‘high’ estimate was based on 20 a privilege not available to companies that lease
times the 2019 cash flow of each airport – a widely and operate airports; another is federal airport-
used measure. It valued Los Angeles International grant policy that has historically prevented
Airport (LAX) at US$17.8bn, Dallas/Fort Worth any airport revenue from being used by the
at US$11.9bn and Atlanta Hartsfield-Jackson at airport owner for non-airport purposes. Also,
US$9.2bn. All but five of the 31 US airports in the US airlines long opposed airport privatization,
report were estimated to be worth at least US$1bn. although that has changed in recent years.
The realization that they are sitting on a Finally, the city, county and state governments
potential gold mine may lead the city, county and that own and operate most airports are
state governments that own those airports to comfortable with the status quo and fear
finally consider joining Europe, Latin America, losing control over their airports.
The Reason Foundation’s

study valued LAX at an
estimated US$17.8bn

AIRPORT FUNDING
trekandphoto – stock.adobe.com

AIRPORT FUNDING
RebeccaDunnLevert – stock.adobe.com
Past attempts to
privatize Chicago
Midway International
Airport failed due to
political opposition
Congress opened the door slightly with a 1996 US airports rely more on airline fees and charges –
pilot program that permitted five US airports to and generate less commercial/retail revenue – than
be leased long term. Only two commercial airports their privatized counterparts. The latter fact has led
took advantage: Stewart Airport in New York state US airlines to approve the proposed long-term lease
and Luis Muñoz Marín International Airport in deals in San Juan, St Louis, Chicago Midway and
San Juan, Puerto Rico. The former was not a good Westchester County. Another key factor for airlines
investment for its lessee as traffic barely increased in those deals was more predictable airline fees and
and the company left the airport business, but the charges, to be inflation-adjusted annually rather
US airports rely more latter was transformed into a modern facility. That than calculated anew each year.
on airline fees and deal set off several efforts to lease Chicago’s Midway
International, St Louis Lambert International and Waiting in the wings
charges – and generate Westchester County Airport (New York), but each Airport companies and infrastructure investment
less commercial/retail attempt succumbed to local political opposition.

With the exception of Luis Muñoz Marín
funds see the USA as the last major untapped market.
Airports Council International counts more than
revenue – than their International, which had outdated terminal facilities
and an inoperative instrument landing system, US
100 large and medium airports as privatized via sale
or long-term lease globally. It estimates that 75% of
privatized counterparts airports are generally well run, but a growing body passengers in Europe are served by such airports,
Robert Poole, director of transportation studies, of evidence suggests that they could be better. In the as are 66% of passengers in Latin America and the
Reason Foundation annual Skytrax survey ranking of the world’s 100 Caribbean, and 47% in Asia and Australia. North
best airports, not a single US airport made the top America, by contrast, is at only 1%, due solely to the
24, and nearly half of these are privatized facilities. long-term lease of San Juan International.
Economic research finds that privatized (via sale or Evidence of growing investor interest in US
lease) airports are economically more productive airports was provided in 2019 when the city of St
than government-run facilities. In contrast to the Louis announced plans and a procurement process
growing number of privatized airports worldwide, for a long-term lease of Lambert International. When

AIRPORT FUNDING
The report placed

Chicago Midway’s
value at US$900m
to US$1.3bn
the city released its request for qualifications from consistent with the valuation estimates in the Reason
interested bidders, 18 international teams responded, Foundation study. City officials had planned to spend
including all but one of the world’s five largest airport the expected windfall mostly on community-
operators, many infrastructure investment funds development infrastructure, which had led to
and a number of public-sector pension funds. The support from an important civil rights organization
procurement team selected the 11 best-qualified (NAACP) and a local construction union.
teams to make presentations in St Louis and 10 of In the USA, many city- and county-elected
them did so. officials fear losing control of their airports if they
A legal advisor to St Louis said that everyone were to be leased to an airport company. This is a
was impressed by the quality and seriousness misunderstanding of the fact that a long-term airport
of the presentations. That included the major lease is structured as a public-private partnership
airlines serving the airport. They signed on to (P3). The public-sector partner becomes the de facto
a pro-forma agreement on the future rates and regulator of the airport company, enforcing the key
charges formula, which was based on the San Juan/ performance indicators and other commitments
Midway/Westchester approach. Unfortunately, that negotiated into the long-term lease. From the
procurement was abruptly terminated by the mayor standpoint of airport customers – passengers and
of St Louis, due to complex local political issues. airlines – this is an improvement, shifting from what
Advocates of the St Louis lease expected Lambert to is often a somewhat political micromanagement of
yield net lease proceeds (after paying off outstanding the airport to performance-based regulation of the
airport bonds) in the vicinity of US$1bn, which is (often-monopoly) airport.
Privatization of Luis Muñoz Marín

International Airport
In 2013, the Puerto Rico Ports Authority entered a public-private partnership
for the operation of Luis Muñoz Marín International Airport with Aerostar Airport
Holdings (AAH). As part of the Federal Aviation Administration’s (FAA) airport
privatization pilot program, Aerostar was granted a 40-year lease to manage
and upgrade the airport, including an investment of nearly US$1.4bn in capital
improvements over the course of the lease. Since 2017, AAH has been 60%
owned by Grupo Aeroportuario del Sureste, a Mexican airport management firm,
and 40% by PSP Investments/AviAlliance. Aerostar is currently undertaking a
US$200m five-year improvement and expansion project that includes runway
improvements, terminal renovations and structural repairs to damage caused by
Hurricane Maria. The airport went from serving just under 8.4 million passengers
in 2013 to handling 9.5 million in 2019.
Luis Muñoz Marín

is managed by
Aerostar Airport
Holdings (AAH) on
a 40-year lease

AIRPORT FUNDING
Joni - stock.adobe.com
Another little-appreciated difference is the shift government’s bonded indebtedness, aiming to
from today’s all-debt financing to a mix of equity and achieve a higher bond rating. The Reason Foundation
debt. Equity investors tend to be less conservative study added another possible use of an airport P3
than buyers of tax-exempt airport bonds. Therefore, lease windfall for governments: paying down the
the equity investors in a public-private partnership debt of under-funded public employee retirement
Nine of the jurisdictions airport may be less risk averse than elected officials systems. Unlike Australia and Canada, where such
studied could use answerable to municipal bondholders when it comes
to making needed terminal expansions. And in the
public pension systems are robustly funded, most US
city, county and state pension systems are seriously
their airport lease event of recessions that reduce airport revenues, a under-funded. All the jurisdictions that own the
proceeds to entirely debt plus equity structure is more resilient because
a smaller share of the airport revenue is needed for
31 airports in the study have significant pension
debt. Nine of the jurisdictions studied could use
offset their unfunded (mandatory) debt service: equity holders, unlike their airport lease proceeds to entirely offset their
pension liabilities bondholders, do not have to get paid every year. unfunded pension liabilities, with funds left over
to invest in other areas. Another nine jurisdictions
Robert Poole, director of transportation studies, Fund allocation could cover between 60% and 90% of their unfunded
Reason Foundation The most obvious uses for a one-time windfall public pension liabilities.
(which is the way most long-term airport lease Going forward, rather than focusing their initial
deals are structured) include investing in unfunded attention on elected officials of the jurisdiction
infrastructure projects in the city, county or that owns the airport they hope to lease, airport
state that owns the airport, or paying down the companies and infrastructure investors may
want to make their case first to the treasurer or
chief financial officer of the city, county or state
government. A case for leasing an airport based on
a strong financial argument, presented to elected
officials by their own finance chief, may be more
ABOVE effective than a direct pitch to the elected officials
The tender to operate from mostly non-US airport companies they may not
St Louis Lambert be familiar with.
International Airport Many in the investor community expected that
received bids from 18
a successful airport lease in St. Louis would have
international teams,
including four out demonstrated the benefits of airport P3 leasing to
Markus Mainka - stock.adobe.com
of five of the world’s American leaders. Despite the clear success of the
largest operators San Juan lease, it is still seen as something of an
outlier, in part, because Puerto Rico is not a US state.
RIGHT The first large or medium hub airport on the US
All the jurisdictions that
own the 31 airports
mainland to be leased is likely going to be widely seen
in the study have as opening the door to the large US airport market, at
significant pension debt long last. n

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HAMAD INTERNATIONAL AIRPORT
KERI ALLAN n
After less than 10 years

of operation, Hamad
International has been
named Best Airport in the
World. Passenger Terminal
World investigates HIA’s
meteoric rise and how
it has adapted to life
under Covid-19
All images courtesy of Hamad International Airport

Flying
high
Hamad International
Airport also received
Skytrax awards for Best
Airport in the Middle East
and World’s Best Airport
in the 25 to 35 million
passenger category

HIA deployed intelligent
I
screening helmets for
temperature detection
n August 2021, Hamad International Covid strategy

Airport (HIA) in Doha, Qatar, was While travel hubs around the world were affected
announced as the Best Airport in the by Covid, HIA’s business continuity plans enabled
World according to the Skytrax 2021 the airport to continue running thanks to the
World Airport Awards, bringing to an end Singapore introduction of several additional health and safety
Changi’s eight-year reign. measures designed to protect passengers and staff.
Not only did HIA manage to knock Changi “We understood the magnitude of the global
off the number-one spot, it also received awards health crisis and quickly accommodated changing
for Best Airport in the Middle East, World’s Best traveler needs. This included increasing sanitation
Airport in the 25 to 35 million passenger category, measures, physical distancing and contactless
Best Airport Staff in the Middle East and Covid-19 services – our focus was on ensuring it was ‘business
Airport Excellence. as usual’,” explains Al Meer.
This is an impressive feat for an airport that
only began operating in 2014. HIA rapidly became
“We did this by swiftly identifying and acquiring
cutting-edge, custom-made technology that would COPING
a passenger sweetheart, steadily rising through the
ranks from 75th in the year of its inauguration to 22nd
effectively manage the disruptions Covid-19 was
causing. This included smart screening helmets that WITH COVID
just 12 months later. This was followed by a swift enable contactless temperature measurement, UV
climb to sixth position in 2017, third in 2020 and now disinfectant robots and screening technology that The procedures and technologies
first in the global rankings. allows passengers to keep liquids and electronics HIA put in place to cope with the
So how did HIA manage to steal Changi’s crown? in their bags and negates the removal of footwear, challenges of Covid-19 helped it
According to its chief operating officer, Badr Al leading to faster passenger processing through come out on top in this year’s Skytrax
Meer, it’s down to the airport’s “steadfast focus on security. In fact, it helped us set a new record for the awards. Key measures included:
passenger experience and operations excellence”. airport’s security processes, with 99% of passengers
However, its agility in responding to the pandemic being screened in less than five minutes. •Intelligent screening helmets to enable
also played a key role, as this was a focus for the “We invested in a number of other solutions, contactless temperature measurement
Skytrax 2021 awards. including UV-C disinfection tunnels to using advanced technologies such
This year the awards were specifically tailored decontaminate inbound luggage. Our internal teams as infrared thermal imaging, artificial
to recognize the efforts made by airports to adapt even developed an automated facial detection system intelligence and augmented reality;
to the challenges brought about by Covid-19. With that can distinguish whether staff are wearing •Disinfectant robots – fully autonomous
votes cast by passengers, the results provided a masks through the use of artificial intelligence and mobile devices that eliminate the majority
true assessment of the customer experience during computer vision,” he adds. of infectious microorganisms by emitting
the pandemic and showcased HIA’s agility, crisis In addition to technological solutions, HIA concentrated UV light;
preparedness and health and safety standards. implemented some more traditional means of
•UV-C disinfection tunnels to
decontaminate inbound luggage
belonging to arriving passengers;
•C2 security screening technology that
allows transferring passengers to move
through security checkpoints without
having to take any electronic devices
out of their bags;
•Limiting human contact at security
checkpoints, making the process safer
and faster for staff and passengers;
•An in-house-developed automated
facial detection system to ensure the
wearing of masks;
•Prototype cabin baggage x-ray screening
with UV-C disinfectant lights retrofitted into
the scanners’ tray return systems;
•Regular sanitization and physical
distancing of at least 1.5m mandated at
all HIA touchpoints including check-in and
boarding gates;
•Cashless purchases to limit contact,
distanced seating and thermal screening
across all retail and dining areas;
The 7m ‘Untitled Lamp Bear’

•Installation of vending machines with
by Swiss artist Urs Fischer in personal protective equipment (PPE)
HIA’s grand foyer throughout the terminal.

The expansion of HIA

will help accommodate
the influx of travelers
for the 2022 FIFA World
Cup in Qatar
HIA expansion plans

Phase A of HIA’s expansion will link the North Node to the central concourse to
ensuring passenger and staff safety, such as accommodate the upcoming influx of passengers for the 2022 FIFA World Cup.
increased sanitation of passenger touchpoints, Phase B will expand Concourses D and E to increase the airport’s capacity to
distanced seating across terminals and hand more than 60 million passengers annually.
sanitization stations and personal protective The expanded area will span 240,000m2 and will be integrated with the existing
equipment (PPE) vending machines throughout terminal, allowing passengers to seamlessly transfer from one area to the other.
the terminal. It also prioritized a vaccination It will feature 11,720m2 of new multidimensional retail and dining space along
drive for all its staff. with a 10,000m2 tropical garden and a 268m2 water feature.
In response to its work around health and Upon completion, the terminal expansion will make HIA the first airport in the
safety, not only did HIA receive a five-star MENA region to achieve a 4-star Global Sustainability Assessment System (GSAS)
Covid-19 Airport Safety rating from Skytrax, it rating. The terminal will also be a LEED Silver-certified building with innovative
was also the first airport in the world to achieve energy efficiency measures incorporated across the site.
Covid-19 Aviation Health System Protocols and
ISO 22301:2012 Business Continuity Management
System certification from the British Standards
Institution (BSI).
“We’re serving as a global benchmark for airports
around the world,” Al Meer says proudly.
Diversification is key to success

Non-aeronautical revenue streams are critical to
We understood the magnitude of the global
airports as revenue per passenger continues to health crisis and quickly accommodated
shrink – an issue that was exacerbated by the lower
passenger numbers due to Covid-19.
changing traveler needs
However, HIA was already focused on making the Badr Al Meer, chief operating officer, Hamad International Airport
airport a diverse lifestyle destination in its own right.
The awards attest to its success in this area, with
passengers making the most of the terminal’s wide

HIA’S Expansion work continues apace

The pandemic also didn’t deter HIA’s expansion
SKYTRAX plans – a necessity due to increasing capacity

constraints caused by growing passenger demand
RANKINGS and the need to prepare for the influx of passengers

expected to arrive in Doha for the FIFA World Cup
Qatar at the end of 2022.
Hamad International Airport’s The passenger decline actually worked to HIA’s
climb up the Skytrax Best Airport advantage as it enabled the airport to accelerate
in the World award ranks, its expansion work. This has ensured that Phase A,
from its opening in 2014 which will extend passenger capacity to 58 million
to this year’s pole position per year, will be completed before the World Cup
begins. Phase B is set to start after the tournament
The indoor swimming pool at HIA’s 2014 and will increase passenger capacity to over 60
Vitality Wellbeing and Fitness Center 75th place million a year (see HIA expansion plans, page 33).
“The multiphase expansion is aimed at increasing
range of shopping, dining, art, culture, entertainment 2015 passenger capacity and connectivity, and will include
a new transfer area that will help shorten passengers’
and relaxation facilities. 22nd place connection times and improve the overall transfer
“We regularly host exhibitions, performances and experience though clear and intuitive wayfinding,”
cultural activities, creating memorable experiences 2016 explains Al Meer.
for travelers and making it a destination unto itself,” 10th place
comments Al Meer. Thoughts for the future
And the airport continues to expand its offerings,
most recently with the launch of its luxury food and 2017 As borders begin to reopen and economies start to
recover, Al Meer warns that sharp increases in the
shopping area Viale del Lusso (Luxury Avenue). This 6th place number of movements, passenger numbers and load
includes boutiques from Chloe, Emporio Armani, factors could become a concern for fellow operators.
Fendi, Jimmy Choo, Pucci and Valentino in addition 2018 “When load factors increase, available space
to restaurants and cafes including Starbucks Reserve constraints will be a factor both in the air and on the
5th place
and the Emporio Armani Ristorante and Caffè, an ground, and increasing passenger numbers versus
airport world first.
HIA has also begun to offer extended car park 2019 restrictive capacity due to Covid measures will
become an impediment,” he says. “Operators will
management services including VIP parking, valet 4th place have to find the right balance.”
services, car washing and rentals. “On-time performance is critical,” he adds.
“We’re always looking for new ways to expand
our portfolio of offerings,” says Al Meer. “Currently
2020 “Currently Covid measures lead to long passenger
transaction times across all airport touchpoints.”
3rd place
e-commerce is an avenue we’re exploring. We also However, although there are challenges ahead,
2021
like to work with brands to develop and implement Al Meer is positive about the future of travel: “We’re
innovative pop-up concepts. These are often global or very optimistic. The current rate of passenger
regional firsts,” he enthuses. 1st place recovery is very reassuring. Leisure travel will
recover first. Business travel will take longer but
will eventually grow.
LEFT “The pandemic made online interactions more
An extensive retail widely acceptable in a professional environment, but
offering has made HIA this will not reduce business travel in the long run.
a lifestyle destination in
On the contrary, online interaction is increasing
its own right
business penetration, allowing growth and
BELOW therefore increasing the overall volume of global
HIA now offers VIP business and amplifying customer bases. This will
parking, valet services, all eventually translate into an increase in business
car washing and rentals
travel,” he concludes. n

FROM THE PUBLISHER OF PASSENGER TERMINAL WORLD
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Finger E, Copenhagen Airport, Denmark
Where our heart beats – Lindner

Additionally to realising the interior surfaces of the new Finger E on Copenhagen Airport, Lindner Group developed,
manufactured and installed also the new passport control boxes – all made with Lindner Products,
all made with attention to details and showing where our heart beats.
airports@Lindner-Group.com
www.Lindner-Group.com
THE LEADER
fentressarchitects.com IN AIRPORT DESIGN
ARCHITECTURE
& DESIGN
38 40 42
Fentress Architects Green Furniture ZGF
44 47 50
OMK Design Ineco Kusch+Co by Nowy Styl
52 54
Corgan HOK
SHOWCASE 2022 Passenger Terminal World 37

ARCHITECTURE
FENTRESS ARCHITECTS n
HEALTH AND
WELLNESS
One architect is helping bolster a return to flying
by crafting airport environments that provide
comfort and convenience
Florida’s Orlando International Airport (MCO) From low touch to touchless

is less than a year away from opening South International and domestic passenger growth will
Terminal C. Designed by Fentress Architects and be further bolstered by the increasingly touchless
HNTB, it is part of the largest expansion project in experience offered at airports including MCO.
the airport’s history. Touchpoints, also known as points of contact or
While the global economic recovery from Covid-19 interaction, occur at check-in, security, concessions,
is still underway, there are many reasons for central boarding, customs and more. These have long been
Florida to be optimistic about its investment in the hallmarks of the passenger experience. Over the past
new South Terminal complex. For one, MCO went few decades, airport planners and designers helped CDC’s report that 80% of all infectious diseases can
from the 10 th busiest airport in the USA in 2019 to the lessen the time spent at touchpoints and, in doing so, be transmitted through touch.
ninth busiest in 2020. During that same period, the made the airport experience both more efficient and Numerous technologies, including automatic
airport also moved up five spots on the list of busiest pleasant. South Terminal C is being built in a linear/ lavatory fixtures and mobile boarding passes,
airports worldwide. pier configuration, which minimizes transit times have long been the industry standard to reduce
While these relative gains are significant, so for departing passengers to an average of 11 minutes touchpoints in the passenger experience. Now,
too are the absolute statistics. As of July 2021, US as opposed to the satellite configurations of MCO’s with current demand propelling the industry
domestic passenger loads were 93% of July 2019’s other terminals. forward, incremental advancements in touchless
record-breaking number. Admittedly, international In addition to longer transit times, satellites create technology are being introduced en masse. One
travel is making a slower recovery, due in large part pinch points and thus vulnerability during times of such advancement is gesture-based self-serve
to government-imposed travel restrictions. That disaster. Health and wellness concerns – like those kiosks, which transform the traditional self-serve
said, the rate of recovery is hastening; international that have arisen during the Covid-19 pandemic kiosk into a completely touchless device. Likewise,
traffic was up 2% from April to May, up a further – remind us that touchpoints are still a work in foot-pull openers for lavatory stalls and gesture-
4.5% from May to June and then up a significant progress. The goal must be a completely touchless activated buttons for elevators, which have recently
7.3% from June to July. experience for passengers, particularly given the been installed at Nashville International Airport
(BNA), are also turning touchpoints touchless.
Along with these developments, there have been a
George Bush
vast array of solutions introduced for holdrooms.
Intercontinental This is an area that has traditionally provided
Airport Mickey Leland passengers with little to no opportunity for social
International Terminal distancing. Basic reconfiguration of seating rows
into a honeycomb shape is one solution to allow for
more social distancing. Additional solutions include
cluster configurations and highly flexible seating like
Arconas’s Place chair, which has been installed at
Charlotte Douglas (CLT), Phoenix Sky Harbor (PHX)
and Montréal-Trudeau (YUL) international airports.
Designed by Michael McCoy in collaboration with
Curt Fentress, Place can be assembled in a variety of
configurations to achieve multiple objectives. Each
seat is also outfitted with extra-large armrests and
electrical outlets.
While incremental solutions are important, a
truly touchless airport experience requires the
addition of more comprehensive solutions such as
contactless concessions and biometrics. Earlier this
year, Los Angeles International Airport (LAX) piloted
an on-demand food service program in Terminal
2 that prepares pre-orders from existing kitchens,
otherwise known as ‘ghost kitchens’.
Although that solution is perfect for existing
facilities, new construction projects present the
opportunity to radically reinvent the means and
methods of presenting and delivering all types of

ARCHITECTURE
Fentress perforated
the walls and ceilings
of George Bush
Intercontinental
Airport’s new Mickey
Leland International
Terminal with windows
Touchpoints are still

a work in progress.
The goal must be a
completely touchless
experience for
passengers
food, beverage and retail products. New construction

also allows for the seamless integration of biometrics,
an artificial intelligence technology capable of
providing touchless check-in, security, boarding and
international arrivals processes for passengers. At
MCO’s South Terminal C, passengers will be able
to engage a variety of biometric devices including
100% automated screening lanes at TSA checkpoints.
Moreover, all 19 gates will be outfitted with
technology to provide 100% facial recognition for
international arrivals and departures.
The great outdoors

In addition to mitigating touchpoints, occupants
benefit from designs that seek to reproduce, mimic
or otherwise integrate natural systems and processes
within the built environment. The electrochromic
glass being used for the skylights, clerestories and
curtain walls in the new Fentress-designed terminal
lobby and international arrival facility at BNA ABOVE radiation by darkening without losing transparency,
effectively mimics shade. With the help of automatic Palm Court at Orlando and in doing so affords patrons simulated shade in an
sensors, the glass responds to fluctuations in solar International Airport environment with superior air filtration.
South Terminal C Daylight will also be filtered and controlled at
BELOW the Fentress-designed new International Terminal
Façade of Orlando International Complex at George Bush Intercontinental Airport
Airport South Terminal C (IAH), which is now under construction. One of this
facility’s most unique features is a sustainable design
strategy that strategically and artistically perforates
solid walls and ceilings with windows. The effect will
mirror the myriad ways in which Houstonians find
comfort in their subtropical climate. It will also allow
views of the outdoors while protecting occupants
from the hot Texas sun. The west-facing wall of Pier
D West will feature a particularly striking application
of this strategy, as will the central meeter and greeter
area, which will be both bathed in natural light and
naturally ventilated.
Enhanced human experiences can also equate to
All images: Fentress Architects
economic benefit for airport operators. Passengers

who feel a greater sense of well-being tend to be
repeat customers, for both airlines and retail outlets.
Likewise, employees who feel a greater sense of well-
being tend to be easier to retain and significantly
more productive. n

MODULAR SEATING
GREEN FURNITURE CONCEPT n
NATURE AS
DESIGNER
One furniture designer has looked at
incorporating the benefits of biophilic
design within its range of terminal seating
The word ‘biophilia’ means love of life and

relates to the physical, emotional, mental
and spiritual connection between human beings
and the natural environment. Biophilic designs
bring that connection into designed spaces and
places, encouraging humans to develop an
understanding of the importance of nature for
health and well-being. We invite nature to work
with us as the co-architect.
The most direct aspect of biophilic design
involves bringing in living plants wherever possible,
as well as natural light (in rhythm with the human
body clock), seasonality, fresh air, water, natural
soundscapes and acoustics, scents and flavors.
As a result, Green Furniture Concept has included
room for planters in its furniture.
The concept of natural analogs involves
borrowing key elements such as colors, shapes,
lines, patterns and textures from nature. The
designers at Green Furniture Concept use a palette
of natural materials, including wood, stone, clay,
shell, natural fibers and textiles, to help invoke the
natural world.
The nature of the space concept involves looking
to nature for the organization and orientation of
spaces. Green Furniture Concept creates zones
and transitions, balancing open space with hiding
places, while aiming for variety in space and
sensory experience.
Importance of nature
The way visitors engage with public places is
shifting and revenue depends on a more holistic
definition of dwell time. Visitor experience is king
and promoting a sense of meaning, environmental
Rendering of Green responsibility, happiness and good health
Furniture seating in an
airport environment
encourages people to stay longer, stay connected
and come back for more.

MODULAR SEATING
LEFT
The modularity of
Green Furniture
seating enables it to
be used in tandem
with other green
features in the terminal
Public places need to appeal and draw people in,

but they also need to be good for us. In short, biophilic
design has become a vital aspect of placemaking,
place branding and destination marketing.
Long before Covid-19, placemaking was
increasingly incorporating nature into design.
Science offers clear evidence connecting nature
with health – both physical and mental. We
know that being surrounded by nature boosts
immunity, reduces stress, speeds up recovery
from illness and surgery and increases
concentration levels.
Time in nature also restores attention
after fatigue, meaning biophilic places
have the potential to increase visitor
dwell time. It also aids productivity and
social connection, both of which are
fundamental to building the successful
networks and communities that make
places matter.
A discovery that started out as
the preserve of healthcare centers and
hospitals has become mainstream. Biophilia
Biophilia is no is no longer just a passing trend but a way

of being. It’s now being incorporated into the
longer just a design of office buildings, retail developments,
community spaces and homes.
passing trend but
a way of being ABOVE
Connection to place
Lockdown under Covid-19 has advanced the
The seating has been designed
to reflect natural settings conversation about biophilia. People are now keener
than ever to be connected to green public spaces,
BELOW particularly those on their doorstep. There’s been a
Green Furniture Concept’s Leaf significant rediscovery and valuing of local places, a
Lamp Tree
‘second home’ attachment to place and community
and a sense of belonging, particularly for those who
lack access to private gardens. ‘Topophilia’, or ‘love
of place’, has emerged as the all-important partner
of biophilia.
And it’s not just about local places. As life returns
to normal, biophilia will be an important part of
travel and the design of bridges, transport hubs,
stations and airports. Apart from the need to offset
the obvious environmental impact, the focus on well-
being is being driven by consumers seeking ways to
minimize the stress of traveling and enjoy all aspects
of their journey, not just the final destination.
Knowing how much our immunity and mental
health is boosted by nature has important
implications for recovery after a pandemic. Both
individually and collectively, there’s a sense that
spending time in nature can restore us, making
us stronger and more resistant to further strains
of the virus. Overall, it seems that biophilia is
an indispensable resource in regaining visitor
confidence. n

TERMINAL DESIGN
ZGF ARCHITECTS n
BENEATH
THE CANOPY
Portland International Airport’s expansive timber roof
structure will play a vital role in creating a nature-based
passenger experience throughout the terminal
Many of the USA’s airports will undergo passenger experience that enhanced connection
renovation in the next decade to accommodate to the region.”
the evolving requirements of airlines and travelers. The wood roof spans nine acres and is held up
Airport executives and designers are constantly by 34 Y-shaped columns topped with seismic base
thinking about the dynamic traveler experience; how isolation bearings that support the roof structure
to plan for projected passenger volumes, how to while allowing it to move laterally during a seismic
ensure design strategies are inherently nimble to event. In turn, the large, 30 x 38m bays between
meet future changes in technology and amenities the columns provide more space for operational
and how to balance airline and airport priorities. flexibility and future changes in passenger flow.
One of the most important decisions airport The roof comprises roughly 3.3 million board
executives and architects face is whether to renovate feet of Douglas fir, a species native to the Pacific
and expand an existing terminal or construct a new Northwest and selected for numerous reasons:
one. While the answer is dependent on a variety of cost, constructability, sustainability and a way to
situational factors, in many cases, renovation can celebrate the region’s natural resources. The project
offer significant benefits in terms of cost, carbon and team is regionally sourcing more than 2.6 million
preserving the most beloved elements of an existing board feet of glulam beams and heavy timber
facility. Experienced design and construction teams structure, and over 37,000m 2 of mass plywood panels
can ensure critical operations remain uninterrupted from Oregon forests and neighboring Washington
ABOVE
There is a growing trend
and enable today’s passengers to enjoy their journey state forests. among airports to adopt
– all while preparing for the future. One of the key goals for the Port of Portland was to biophilic design and Portland’s
ZGF Architects’ design for the renovation and honor the regional economy by sourcing wood locally, new terminal is no exception
expansion of Portland International Airport, Oregon, sustainably and with the ability to connect the final
keeps the heart and soul of one of the USA’s most wood products back to their origin forest. While BELOW
Wood was sourced locally and
beloved airports, while doubling the terminal’s this sounds simple, limited availability of certified sustainably, with the ability to
size to support a capacity increase over the next sustainable wood from organizations like FSC, trace the final products back
two decades to 35 million passengers annually. coupled with traditional business practices of batch to their origin forest
Thoughtful design interventions and an innovative
approach to prefabricating and installing the main
terminal’s showpiece – a stunning mass timber roof
– minimizes disruptions to daily airport operations.
When it opens in 2025, the expanded main terminal
will invite passengers and employees alike to
celebrate the beauty of the Pacific Northwest and
“take a walk through the forest”.
A roof with a story

The design approach for the new main terminal
sought to take what passengers, employees and
residents love about PDX and make it bigger and
better. Upon entering the reimagined terminal,
visitors will be greeted with views of the airfield,
daylight, interior landscape and art recalling the
region’s natural beauty. One of the most stunning
design aspects – an undulating mass timber roof
that celebrates Oregon’s history of forest product
innovation – serves to consolidate 80 years of
expansion and renovation into one floorplate.
“You don’t get a roof like that without touching
every single part of the terminal,” explains Sharron
van der Meulen, ZGF partner. “In designing this roof,
we had to deal with both functional and operational
aspects, while also providing a really exceptional

TERMINAL DESIGN
You don’t get a roof like that

without touching every single
part of the terminal
Sharron van der Meulen, ZGF partner
processing at lumber mills, required the project team RIGHT

to take an unprecedented approach to sustainable PDX will reduce its
reliance on fossil
All images courtesy of Port of Portland

sourcing. Through careful planning, dialog with
landowners and mills and a dedication to ingenuity, fuels and lower
the central plant
the project was able to achieve something rare for a energy use by half
project of this scale, to trace roughly 1,000,000 board
feet directly back to its source.
A smooth transition
One of the most significant project challenges for
the main terminal expansion is the balance of needs:
maintaining airport operations, ensuring minimal over the existing terminal and onto the columns use of LEDs and significant daylighting in the main
passenger disruption and upholding the highest using rollers from Mammoet, a company that terminal put the project on target to achieve a 30%
safety considerations. Close coordination between specializes in transporting heavy, oversized objects. reduction on the Oregon energy code requirements.
designers, contractors and engineers resulted in the While passenger volume will increase over
decision to prefabricate the wood roof at an empty lot Low-carbon future the next decade, and with that overall water
adjacent to the airfield. The Port of Portland prioritized sustainability consumption, the number of gallons used per
The roof is being fully prefabricated over the course from the very beginning. An ambitious goal of 50% passenger is projected to decrease due to use of
of a year, with construction divided into 18 pieces embodied carbon reduction over the existing airport well water for non-potable uses.
called ‘cassettes’. Each cassette includes a mass structure will be met through use of wood, steel and
timber and steel superstructure, skylights up to 21m salvaged materials. Simply by choosing to renovate Looking ahead
long by 9m wide, insulation, mechanical components and expand the existing terminal structure instead Passenger volumes are expected to increase at
and finishes. Once prefabrication is complete, the of building a new terminal, the project achieved airports across the globe. As airports consider how
cassettes, the largest of which is 67m by 33.5m, will significant embodied carbon savings. to upgrade their infrastructure to support rising
be installed over several nights in 2022, during a Like many airports, heating and lighting are passenger volumes and ensure a lower carbon
four-hour window when there are no passengers among the most substantial operational carbon future, examples like Portland International Airport
or staff below the construction area. Demolition impacts for the existing airport. By adding a ground demonstrate how to do it with heart: preserving the
of the existing terminal down to enplaning level, source heat pump at the airport’s central plant, PDX beloved parts of an existing airport and tapping into
which leaves the baggage system operational during will reduce its reliance on fossil fuels and lower the uniquely regional opportunities, all while preparing
construction, will enable crews to launch cassettes central plant energy use by half. Additionally, the for the future. n

SEATING
OMK DESIGN n
CREATURE
COMFORTS
As public spaces are reimagined to adjust to
a post-pandemic world, the right furniture has
become key to making spaces welcoming
With more than 55 years’ experience in the

design, manufacture and supply of terminal
seating, London-based design studio OMK
understands the effect that furniture has on public
spaces. As the key point of interaction between
airports and customers, furniture can turn a lounge Integrated technology can provide easy access
into a destination, positively impacting passengers, to touchpoints such as intelligent charging points
operators and the environment. and information displays screens. These services
Today’s trends look to promote well-being and can decrease passenger stress levels and encourage
healthy habits. To please their customers, airports them to remain in the space for longer. To reduce
must follow these trends by creating more welcoming movement in the center of each zone, short-sit
spaces, which can be achieved by focusing on seating is placed on the perimeter of each island
passenger flow and reducing congestion. OMK where the passenger flow is more active, reducing
has been promoting the use of dynamic seating hot spots around long-sit areas. However, the
layouts for many years, encouraging its customers ABOVE positive benefits of this design are not just limited
to reconsider linear seating in favor of articulated Link is highly durable and to the passenger. Dynamic layouts are proven to
runs that match the built environment. This type of carries a 25-year warranty increase dwell time in gate areas and facilitate timely
layout, when combined with a range of products, can BELOW boarding. In retail areas, they give a 360° view of the
create islands centered around specific zones Dynamic layouts create built environment, which encourages retail footfall
for passengers looking to relax, work or enjoy a islands centered around and boosts non-aeronautical revenue.
family-friendly space. specific zones
Natural elements
One of the positive effects of the pandemic has been
the importance placed on outdoor spaces. Airports
can apply this principle to encourage passengers to
start their journey before they enter the terminal.
OMK’s design team has developed Metro, a modular
outdoor seating system and a range of planters
designed to offer flexibility and easy reconfiguration

SEATING
One of the positive

effects of the Covid-19
pandemic has been the
importance placed on
outdoor spaces
CENTER
Seating layouts that provide
a 360° view of the built
environment encourage
retail footfall
LEFT
The Bridge table can be
combined with modular
planters to create a sense
of privacy
BELOW
Flite seating and power
arm module
to outdoor spaces. Launching in December 2021, OMK’s design team is based in a central
Metro will come with a set of planning tools designed London studio where it uses the latest technology,
to make it easy to add the system to existing spatial including 3D printing, to develop bespoke options
plans. The connection to the outdoors can continue for customers, quickly taking a concept into
once inside the terminal with the integration of production. Components are available in a range
biophilic design elements within the furniture. of colors and surface finishes, and branding can be
Modular planters are now an option on all of easily integrated. To integrate Internet of Things
OMK’s seating ranges to provide a natural break (IoT) systems, the team works closely with project
in seat runs and create a sense of privacy. stakeholders to connect furniture with data and
The inclusion of plants also helps to offset the power networks through custom wiring looms
environmental impacts of travel. and cable routing.
Sustainability is a top priority for airports in OMK offers free worldwide consultation on
the drive to ‘build back better’ post Covid-19, with spatial planning, passenger flow and behavioral
the majority of airport operators introducing analysis. In addition to product specification,
sustainable features into their assets. Working these design specialists help customers select the
with fellow UK manufacturer ELeather, OMK has correct solution from its focused range of products.
integrated its latest 2mm-thick eco leather With its furniture installed in more than 370
substrate into its range. Made from waste from terminals worldwide, OMK is on hand to turn any
the leather industry, ELeather is available as an space into a destination. n
alternative to premium coach hide leather, with the
hand-stitched panels made to the same standards
but with 55% recycled content.
Circular economy
Through careful consideration of the circular
economy, OMK is committed to reducing its
environmental impact. This is achieved by focusing
on materials, life in service and reuse. Designed
specifically for high-use applications, OMK’s full
product range carries a 25-year warranty, the
longest in the sector. Materials are selected for their
resistance to impact and ease of cleaning. Modular
designs ensure that all new innovations can be
retrofitted to older models, enabling simple upgrades
without the need for full renewal. This ethos is
applied throughout the company’s operations,
including maintenance. As all of OMK’s components
are designed for quick and simple replacement, the
company keeps an extensive collection of spare parts
for immediate dispatch from its London warehouse.

Transform your space
into a destination.
With over 55 year’s experience in the design, manufacture and supply of
terminal seating, we understand the impact that furniture has on public
spaces. It is the main touch point and turns a space into a destination,
positively benefiting passengers, operators and the environment.
We are experts in spatial planning, passenger flow and behavioural analysis.

Get in touch for a free consultation and learn how we can change your
space into a destination.
enquiries@omkdesign.com
Link - Dynamic Seating System

omkdesign.com
AIRPORT CONSTRUCTION
INECO n
ANOTHER
LEVEL
Greece’s newest airport Ineco is designing what will be Greece’s the works following the signing of the contract,
second largest airport after Athens. Located which took place in February 2020.
will usher in a new age in Kasteli, on the island of Crete, it will eventually Ineco was actively involved the pre-bid phase, with
of tourism for the country replace the current airport in Heraklion. It is one of responsibility for drawing up the masterplan and
the most important infrastructure projects for the for the complete conceptual design for the future
and transform the island and the country, providing a vital boost for airport, which will occupy an area of approximately
passenger experience the tourism sector. 600ha and will have an estimated capacity to serve 15
Greece broke its tourism record in 2019, with more million people annually. The designs currently being
for visitors to Crete than 31.3 million visitors, 18% of whom traveled developed by Ineco include general specifications in
to Crete, the country’s largest island and the fifth both airfield and landside.
largest in the Mediterranean.
The island has three airport facilities, all located Airside
along the northern coast. There is a small airfield in Heraklion’s new runway will be 3,200m long and 60m
Sitia and two international airports: Chania, which wide, enabling it to accommodate larger aircraft. In
was used by 2.9 million passengers in 2019 and shares terms of taxiways, there will be one parallel to the
its installations with a military base, and the Nikos runway, several rapid-exit taxiways and connecting
Kazantzakis Airport in Heraklion, the island’s capital taxiways to the nearby military airport. The aircraft
and the fourth largest city in Greece. parking apron will have five multiple aircraft ramp
Tourist activity in Crete has been on the rise system (MARS) positions connected by boarding
in recent years, with a steady increase in traffic bridges from the terminal building for class E
reaching eight million passengers in 2019. The aircraft, each including two positions for class C
original installations date back to 1972 and were aircraft. There is also one remote MARS for class
expanded in 1996 and 2005, although they tend to E aircraft, which includes two positions for class
become heavily congested in the summer. In addition C. In addition, there are remote positions for class
to the three civilian airports, 39km southeast of C aircraft, general aviation and helicopters. The
Heraklion is the Hellenic Air Force base at Kasteli, platform will also have a hydrant network supplying
next to the site of the new airport. all class C and E stands, as well as 400Hz connection
ABOVE The new Heraklion International Airport is a joint points at each of these positions.
The terminal will have venture between the Greek construction company The designs also include the rest of the airfield’s
five multiple aircraft ramp
GEK Terna and India’s GMR Airports Limited (GAL), infrastructure and associated facilities, such as the
system (MARS) positions
connected by boarding following the award of a 30-year concession contract. fire station building, perimeter road and fencing,
bridges from the terminal Ineco is developing the design of the new greenfield hydrocarbon separators, lighting, flood barrier and
building for class E aircraft airport for Terna, which has five years to carry out containment basin, and firefighter test platform.

Landside ABOVE
The terminal building will occupy an area of The 45,000m2 parking
85,000-90,000m 2 across four floors: basement, facility will provide shade
arrivals floor, departures floor and a floor for for private vehicles as well
as taxis and buses
installations and other purposes. The façade
will be 200m long. The airport is one of the BELOW
The check-in system will include four islands,
with around 80 counters. Security checkpoints,
most important infrastructure The new facility will
eventually replace Nikos
passport control stations and contact boarding projects for the island and Kazantzakis Airport in
Heraklion, Crete
gates have been positioned on the first floor, with
remote boarding on the ground floor (for Schengen
the country, providing a vital
and non-Schengen flights). boost for the tourism sector
A large area of more than 10,000m 2 has been
planned for commercial space, as well as a general
aviation hall and another for authorities, among
other facilities. The building will qualify for LEED
Silver certification.
The main part of the control tower, with the
beacon housed at the top, will be approximately
45m high and will consist of six floors plus the
antenna field. Auxiliary buildings will also be
designed, such as the power station, the power
supply substation, a sewage treatment plant, a
clean disposal point, a drinking-water plant, an
installation maintenance building, a handling
building and a fuel plant. Other buildings include
the landside police station and the access control
buildings on airside.
A surface parking facility covering approximately
45,000m 2 has been planned to accommodate
private vehicles as well as taxis and buses. In terms
of road access, a four-lane commercial artery with
two main roundabouts is being designed, which
will connect to the new highway linking Heraklion
to the airport. All of the airport’s internal roads are
also being planned. n

furnishing competence
airport
Kusch+Co GmbH Airport Division Ingmar Krupp T +49 2984 300-273 i.krupp@kusch.com kusch.com
21.09.09_KU_Anz_PTW_fc_airport_230x300mm_EN.indd 1 09.09.2021 16:04:19

SEATING AND FURNITURE
KUSCH+CO BY NOWY STYL n
DOWN TO
BUSINESS
Berlin Brandenburg Airport’s premium lounge experience
Opened in autumn 2020, Berlin Brandenburg
Airport (BER) is capable of handling 43
million passengers a year, with further plans to
expand in future.
While some airlines and airports have closed their
passenger lounges until air traffic recovers, BER
will sit well with business travelers looking to regain some anticipates a bright future for business travel over
the coming years and has ensured that the passenger
normality as the industry recovers lounge remains at the heart of its service.
Named after Berlin’s former airports, the
Tempelhof and Tegel lounges are both located in
Terminal 1. The Tempelhof lounge, which covers
910m 2 and seats around 200 passengers, is located
near the Schengen gates in the Main Pier South, one
level up from the departure hall. The Tegel lounge,
ABOVE which covers 600m 2 and seats 180, is located on the
8600 Lupino same level in the Main Pier North.
armchairs The design concept for both lounges is based on
with matching the different zones’ functions such as reception,
footstools, together
with 9900 TV-relax
lounge, dining area, quiet zones and conference
lounge chairs rooms. Each features a unique selection of materials
from the Colani and colors, some of which were borrowed from the
Collection design of the former Berlin airports but incorporated
in contemporary ways.
RIGHT To furnish the lounges, the airport partnered with
Seating units from
the 8300 V-Travel German furniture manufacturer Kusch+Co, which
series combined has installed products at more than 260 international
with wall benches airports worldwide. Kusch+Co worked in close

SEATING AND FURNITURE
BER anticipates a bright

future for business
travel and has ensured
that the passenger
lounge remains at the
heart of its service cooperation with Synarchitects, a firm of architects
based in Berlin and Beijing, to deliver the final
latest edition of the lounge chair ‘TV-relax’, which
was designed for Kusch+Co in the 1960s by Prof. Luigi
interiors concept. Colani, demonstrates just how well genuine furniture
classics can be integrated into a project of this kind.
Elegance and comfort
Kusch+Co’s product diversity, fire prevention Accessible and ergonomic furnishings
standards and hygiene expertise helpfully combined The waiting area in the departures and arrivals hall
ABOVE to turn design into reality. Nine seating and four in Terminal 5 has been furnished with 730 seating
The 7900 Creva soft table designs were incorporated to achieve the units from the series 8300 V-Travel to make efficient
series: screened-off desired atmosphere of modern elegance and comfort. use of the available space. The individual seat
berths for small groups
The compact and comfortable 7900 Creva soft shells have been made from plain gray, easy-care
BELOW interior design series acts as the centerpiece of each polyurethane, which can be easily disinfected. Every
Task chairs from Kusch+Co’s area, providing cable management and extra storage seat is ergonomically shaped to be comfortable,
6000 São Paulo series space in addition to its screening capabilities. The and the backrest provides some rebound. To make
life easier for passengers with reduced mobility
(PRMs), specific seats in the lounge feature a slightly
higher seat surface and explicit marking to make
these chairs recognizable in among the others. The
freestanding benches, combined with the lounge’s
warm shade of red, help to lighten the interior
architecture’s atmosphere.
Fire prevention and hygiene

All the furniture supplied was manufactured in
line with Kusch+Co’s fire prevention concept.
Additionally, fire prevention tests were conducted
on the individual materials and fabrics used for each
series. For example, the seating is either equipped
with a non-flammable fabric layer between the
upholstery and outer covering or features a premium,
flame-guarded leather. This adheres to the tried-
and-tested concept that meets the four essential
fire prevention objectives: the seating is self-
extinguishing, reduces smoke development, prevents
an incipient fire from spreading out and does not
turn into an additional ignition source.
When it comes to hygiene, the surface finishes
on many items of furniture have been engineered to
not only make them easy to clean, but also enable
them to be safely disinfected. Table tops and frames
are optionally available in an antibacterial finish
that, to some extent, automatically eliminates the
undesirable microorganisms left on the surface by
human hands or other moisture sources. n

SENSE OF PLACE
CORGAN n
COMMUNITY
IN DESIGN
Regional airports maximize the power of placemaking
to honor the space between places
Airports are the mobility backbone that are the first representation of their locale. As such, that specific community. Locally sourced materials,
supports our modern world. For smaller designers are typically encouraged to take more plantings and large windows with sweeping views
communities and their surrounding areas, these freedom in pulling in local and cultural references of iconic horizons, for example, can create a strong
facilities are the lifeline that connects them to a global that reflect the region, emphasizing a sense of place sense of place rooted in the regional environment and
network of relationships, commerce and experiences. from the moment passengers touch down. culture. Punctuating the space with art installations,
Vital to the surrounding community, regional amenities, music and live entertainment that reflect
airports are where business travelers can find Celebrating community the locale helps to create a destination.
convenience and ease, where families can, under While functionality – meeting current TSA screening
normal circumstances, spend a little longer with and baggage handling standards, for instance – and Case study
one another before departure, and where economies improving the user experience are priorities in the Brownsville South Padre Island International
find powerful engines to support the vitality of local modernization of the regional airport, establishing (BRO) Airport is a regional airport steeped in history.
commerce. For those that live nearby, it means being a sense of place provides a powerful opportunity to In 1929, Charles Lindbergh landed a historic five-
one stop away from the rest of the world. create an elevated passenger journey that speaks to hour, 38-minute flight from Mexico City, establishing
When Corgan partners with these airports to the preferences of today’s traveler. the first International Airmail service. The airport
improve their facilities, modernizing the terminal’s In addition to open, naturally lit spaces, clear was also regularly frequented by famous aviators
operations is only part of the job. The company hierarchies to support navigation and intuitive such as Amelia Earhart and Howard Hughes.
tackles efficiency between ticketing and baggage, pathways for passengers and employees, a During World War II, it was once designated as the
easing wayfinding and enhancing holdrooms with personalized, unique space to greet the passenger headquarters of Pan American’s Western Division,
more light, seating, restrooms and amenities. upon arrival produces a memorable and positive which later provided military support. By the 1990s,
However, it also prioritizes celebrating the place as a environment. Architectural elements that the airport needed an update to accommodate
gateway to a new destination. As a point of civic pride incorporate aspects of the culture, local art or larger aircraft and increased air travel to the Rio
and an extension of the community, regional airports regional history create an identity and gateway to Grande Valley as the Rio Grande Valley Wing of the
Commemorative Air Force moved to Brownsville.
ABOVE It was important to Corgan to celebrate the city’s
Local restaurants help unique history through the new design.
bring a taste of Arizona Corgan’s architectural and interior design of
to Phoenix Sky Harbor BRO’s new passenger terminal building primarily
Terminal 3
expands its capacity and improves operations to
RIGHT support increased air service to the community.
Even the artwork at However, it also importantly honors the area’s
Phoenix Sky Harbor has distinct culture and vision.
been chosen to invoke From the selection of materials to iconic
a sense of the area’s
wayfinding elements, the design centers on the
natural assets
history of the state and Rio Grande Valley. The new
two-story 8,300m2 building showcases a strong
expression of Brownsville’s heritage, while the sleek,
futuristic design celebrates the area’s emerging
identity as a leader in technology and the future of

SENSE OF PLACE
terminal’s ‘breaking wave’ roof. The building,

inspired by an ocean swell, offers ample daylight,
volume and ambience to embrace its vibrant retail
community. Inside this terminal is a hub of activity
including groupings of multiple gates styled as
Placemaking is powerful; ‘urban neighborhoods’ with distinctive materials,
it has the potential to local favorite restaurants, work counters, play areas,
conversation pods and retail kiosks.
create an experience that As a partner on the Phoenix Sky Harbor Terminal
engages passengers 3 project, Corgan helped bring to life a design that
spotlights sweeping views of the Sonoran Desert.
Celebrating the flora and vegetation of the area at
the curb, the glass façade maintains a connection
to the surrounding city and landscape. Inside,
passengers continue their Arizona experience with
space travel. Celebrating its roots while forecasting local shopping, dining and entertainment options
the needs of the region, the new terminal anchors that aim to revive the romance of travel and tourism.
the building as one that belongs to the community, Above, several glass art installations nod to the
becoming the preeminent airport serving the Rio unique beauty of the Phoenix area, recreating the
Grande Valley. falling of yellow wildflowers and desert rain.
Airports are no longer simply processing facilities.
Local identity For smaller communities, they can serve as a civic
Just like regional airports, larger hub airports are point of pride that is almost as important as their
realizing that placemaking is powerful; it has the Chamber of Commerce or iconic landmarks. Setting
potential to create an experience that engages the tone for the community that they represent,
passengers with a sense of connection to the area. regional facilities serve as a cultural gateway. These
For example, at Los Angeles International airports are not only the first step in passengers’
Airport’s 69,000m 2 West Gates at Tom Bradley journeys but are also a connection point to the rest
Terminal, the five-level, 520m-long facility carefully of the world. Regional airports like these celebrate LAX’s new West
balances a modern mid-century jet age simplicity the power of places and honor airports as evolving Gates at Tom
with the dynamic oceanic theme of the international representations of their cities to the world. n Bradley Terminal
Brownsville South Padre Island International Airport — New Terminal

Leading
the Future
of Aviation
Design
ARCHITECTURE ▪ INTERIOR DESIGN

CORGAN.COM

HOK n
On the heels of two decades of planning and

six years of construction, the first phase of
Salt Lake City’s new airport opened in 2020,
replacing three aging, 1950s and 1960s facilities
with a modern building. The project recently
achieved LEED Gold certification and when the
second phase is complete in 2024, the airport will
accommodate up to 34 million passengers annually
across more than 370,000m2.
More than half the passengers whose airplanes
land at the US$4.1bn airport will transfer to another
flight. They won’t experience ticketing, baggage
claim or any pre-security zones. That’s largely due
to Delta Air Lines, which accounts for about 70% of
the airport’s operations, making Salt Lake City (SLC)
Delta’s fourth largest hub worldwide. The airport
houses only 10 other airlines.
Along with acting as an important transfer
point for Delta, the airport accommodates a large
volume of origin and destination (O&D) traffic. It’s
a gateway to the world from this fast-growing Utah
region. The design team understood that for an
airport this large to be profitable and financially
INTUITIVE
self-sustaining, it would need to operate as
efficiently as possible.
Partners in optimization
Although they rely on each other, airports and
airlines are separate entities and there can often be
TRAVEL
tension between the two. From the beginning of
this project, however, the Salt Lake City Department
of Airports (SLCDA) and Delta worked as true
partners. Each was committed to providing Salt Lake
City with an efficient, affordable and sustainable new
hub for the 21st century.
The new Salt Lake City International Airport is the first The design team prioritized the less visible, yet
critical, operational parts of the airport. Over the
hub airport to be built in the USA in more than 25 years course of several interactive workshops, the team led
various stakeholders through day-in-the-life studies
of how airport and airline employees would need to
move through the space.
After examining the functional needs of
employees across dramatically different security
clearance levels and job descriptions, the design
team developed strategies to optimize employee flow
through the airport.
A central corridor on the apron level gives all
employees access to the aircraft tarmac. Strategically
zoned portals along the central corridor that leads
up to the concourse level provide employees from
different entities – Delta, concessionaires, rental car,
janitorial staff and more – with convenient access
to the back-of-house service paths that they need to
utilize to do their jobs.
The team also worked with Delta to create hub
airport amenities including an apron-level employee
credit union, pilot lounges and training rooms.
Moving along
To help passengers catch their connecting flights, the
designers did everything possible to provide short walk
times, such as implementing wide concourses capable
of accommodating moving walkways. Integrating the
Images: Bruce Damonte
terminal’s massive open spaces with architectural

forms, materials, signage, art and 15m tall windows
creates an intuitive wayfinding experience.
When construction reaches completion in 2024,
a 305m central tunnel linking Concourse A and

Concourse B – complete with immersive blue light Unmistakably Utah

and water sound effects as part of artist Gordon The new airport reflects Utah’s stunning natural
Huether’s River Tunnel installation – will further beauty. Even transfer passengers who spend limited
optimize passengers’ walk times. time in the gate areas will be able to admire the
The layout of the new Baggage handling
Wasatch Mountains through the expansive windows.
Earth-toned, naturally derived finishes and locally
airport streamlines Speedy baggage handling is imperative for rapid inspired artwork, such as Huether’s Canyon sculpture
transfer times while transfer times. To assist in quick baggage transfers,

the concourses have been provided with transfer
in the atrium, further connect visitors to their location.
The 2,600m 2 Delta Sky Club is the airline’s largest
helping the airport input facilities. These enable transfer bags to be lounge. With a look inspired by the state’s ubiquitous
achieve its ambitious quickly entered into the makeup sortation system,
shortening the drive distance and time that baggage
canyons and western landscape, the Club offers
access to a covered Sky Deck overlooking the airfield
sustainability goals handlers need to deliver bags from a flight.
The baggage system includes seven miles of
and mountain range.
conveyor belts. To conserve energy, the highly Positioned for growth

efficient system features a large-scale installation of The team took advantage of the precipitous drop in
permanent magnet (stop-start) motors that ensure passenger traffic during the pandemic to accelerate
major belts operate only when bags are present. construction phasing. SLCDA officials estimated that
these changes shaved two years and up to US$300m
LEFT
SLC’s linear design maximizes airside Linear layout off the redevelopment project.
efficiencies, facilitating rapid transfer The layout of the new airport streamlines transfer Coming soon is the airport’s central tunnel, which
times, streamlined baggage transfers times while helping the airport achieve its ambitious will connect North Concourses A and B and the
and simplified aircraft maneuvering sustainability goals. The long, linear concourse eastern expansions of Concourses A and B. Following
configuration is ideal for a hub airport because it this phase, the expansion of Concourse B will be
BELOW LEFT
In SLC’s atrium, artist Gordon Huether
simplifies the aircrafts’ pathways between parking completed in 2027. At that time, the airport will have
created a 362ft-long, wavy sculpture — positions and runways. This in turn reduces aircraft 94 new gates and both Salt Lake City and Delta will
The Canyon — to reflect Utah’s red rock idling and taxi times and consequently reduces fuel be well positioned to accommodate growth as air
canyons, alpine peaks and moving water use and emissions. travel continues to rebound from the pandemic. n
Congratulations to Hamad International Airport

in Doha, Qatar for being voted
Best Airport in the World in the
2021 Skytrax World Airport Awards.
MATT NEEDHAM
Director of Aviation + Transportation
matt.needham@hok.com
hok.com/aviation

A better direction of travel
We’re supporting airports on their

carbon management journeys.
From green energy and sustainability
strategies to electrification and eVTOL
projects, we’re helping accelerate the
shift towards a more sustainable industry.
AIRPORT
PLANNING
58 60 63
AECOM SageGlass Walter P Moore
66 69 72
Transoft AviaVox Idemia
74 76 78
NDS Global ADB Safegate Landrum & Brown

AIRPORT OPERATIONS
AECOM n
ADVANCING
SUSTAINABILITY
Three AECOM experts share
their insights into how operators
can go about creating airports
that are both environmentally
and financially sustainable
Environmental sustainability was already a key

focal point for the aviation industry pre-
Covid-19, with Airports Council International (ACI)
setting goals for all airports to be carbon neutral by
2050. Rather than distracting, the pandemic further
increased public and stakeholder awareness of
environmental issues and led to several airports
looking to accelerate their decarbonization initiatives.
But commercial sustainability has also become a
pressing issue. The massive financial hit that airports
have taken over the last 18 months has meant they
are now looking at ways to build more long-term
economic resilience into their business models.
AECOM experts gave us their thoughts on
where airport operators and owners should focus
in the coming years to speed up the transition to a AECOM developed strategic
more sustainable industry, both financially and for energy and sustainability
the environment. management plans at San
Diego International Airport to
achieve ACA carbon neutrality
Accelerating decarbonization
Patrick Cellie, a senior aviation sustainability base in less carbon-intensive ways. With the
consultant, says, “Airports are complex pandemic causing a downturn in flights, it has
organizations with a unique operating model and allowed some airports to reevaluate their capital
a critical function for society. For this reason, expenditure plans and question if new assets
reducing emissions is imperative but extremely are required. Instead of using large amounts of
difficult to achieve. However, the industry has concrete, airports are seeking solutions that will
developed tools to support this effort. The help meet future demands without increasing
Airport Carbon Accreditation (ACA) program has their campus’s size. These include improved,
been a positive initiative over the last 12 years efficient layouts; repurposing assets; and areas
to guide airports through their journey of carbon that allow for lower-impact development.
management. The program recently evolved to “As part of AECOM’s new environmental,
add two new levels of certification that support social and governance strategy, Sustainable
airports to go beyond carbon neutrality and Legacies, we have developed ScopeX – an
toward working with all stakeholders to achieve action plan for reducing carbon emissions
net zero. through our engineering designs. By “Although there are steps airports can take
“AECOM has worked with airports to devise understanding and quantifying the carbon to decarbonize, most emissions at an airport
detailed carbon management strategies to implicit in these designs, we can identify the are produced by airlines and other users.
achieve their ACA certification. For instance, optimum combination of location, situation, Therefore, we need to explore how operators
we helped develop strategic energy and logistics, materials, construction methods and can collaborate with partners to limit emissions
sustainability management plans at San Diego operations to minimize embedded carbon and in the short term while working together
International Airport to achieve ACA carbon energy use, optimize sources of renewable to support the development of long-term
neutrality – only the second US airport to do so. power and integrate nature-based solutions. This solutions. For example, sustainable aviation
“The ACA program is a positive step, but approach aligns with what airports are looking fuels, although some way off from a production
airports still face significant challenges in to do to boost their decarbonization efforts while capacity standpoint, could radically limit the
decarbonizing their existing and future asset also trying to increase operations. emissions created by the industry.”

AIRPORT OPERATIONS
AECOM is working with Ferrovial to design vertiport

infrastructure in Florida to enable Lilium aircraft
San Diego International Airport

Electrification, eVTOL
and hydrogen
Jan Moeller, aviation lead, Continental Europe,
says, “Electrification plays a key role in our
move toward net zero. In the short term, airports
need to explore what can be electrified – for
instance, ground vehicles – combined with the
use of renewable energy. It’s even possible to
explore a shift from natural gas to clean energy. connectivity not just for urban areas but also
“At AECOM, we’re helping airports to to restore regional air services discontinued by
introduce this electrification. We’ve worked with traditional airlines.
the Power Authority at John F Kennedy Airport “AECOM is actively involved in the process
in New York to provide program management of working with developers and airports to
and procurement services, as well as design integrate the planning, practices and regulations
reviews, for the installation of vehicle charging for eVTOLs. Recognizing our focus on the future
stations at the JetBlue Terminal 5. of mobility and airports, eVTOL manufacturers
“In the medium term, electric vertical takeoff are presenting their business models and
and landing (eVTOL) aircraft – electrified technical capabilities to us to help determine
passenger and freight aircraft – are predicted the feasibility of their ideas. Our experts are
as the future of air mobility. There is potential also supporting airports in the preparation
to deliver accessible, carbon-reduced for this technology.
“In parallel to the electrification of aviation,
an increase in demand for hydrogen will
influence airport infrastructure. While buses and
trucks have successfully adapted hydrogen-
powered concepts to a daily use maturity,
hydrogen aircraft are still a long-term option
for regional flights.
“Although fueling infrastructure financing is
likely to be driven by oil and gas companies,
airports can begin to influence how hydrogen
will be part of their future infrastructure. Large
airport groups, like Paris Airports, have already
established an ecosystem to work toward
this goal. Hydrogen will probably be more
expensive; the advantages may only be realized
once it’s implemented on campuses and
alternative uses can be assessed.”
AECOM is delivering
the masterplan for
Guernsey Airport
Commercially sustainable masterplans

James Bruce, aviation masterplanning lead, “We’re delivering a new masterplan for
Europe, says, “Moving beyond the pandemic, Guernsey Airport that will shape business
the industry must steer toward sustainable priorities and investment over the next 15
masterplanning – embedding sustainability years. Key priorities will be to look at ways
solutions right from the beginning, as it is to increase non-aeronautical revenue and
difficult and expensive to add these layers later. improve passenger experience. There is a
For example, we can accommodate flexibility real opportunity for the airport to become a
Guernsey Airport
within masterplans for electric modes of air catalyst for commerce on the island, and our
travel and sustainable fuels. masterplan will look to maximize the potential
“Developing commercial sustainability is for new revenue streams.
also critical for airports. While coronavirus has “We have developed the AECOM Non-
had a devastating financial impact, it has also Aeronautical Toolkit – consisting of multiple new ones, helping to ensure
highlighted the need to reset and devise new ideas for non-aeronautical revenue generation maximum value and returns from
strategies that will strengthen the economic – which helps us identify what different an airport’s land or infrastructure.
resilience of the traditional airport business types of business ideas or services could be It also helps evaluate the
model. Masterplans must now be more implemented at an airport. The toolkit aims to flexibility required when designing
strategic and consider how the airport can be a add the diversity in revenue generation that new infrastructure, so that the
diverse center for local and regional commerce supports an airport’s long-term sustainability, airport can be mindful of a more
such that it can be self-sustaining and not rely while suggesting how opportunities can be efficient and commercially
so heavily on aeronautical revenues. created by reusing assets or implementing sustainable future.” n

TERMINAL CONSTRUCTION
SAGEGLASS n
Even before the Covid-19 pandemic, the aviation “What helps an airport create ‘sense of place’ security and boarding, light levels and glare are
industry was on the verge of major advances. better than copious, unobstructed views of the increasingly important across the airport.”
Airports were looking at new ways to be smarter with location?” Kuchel asks. Building with expansive In the coming decades, airports will no doubt
what they had, given the projections for passenger glass façades is not new for airports, but over the continue to innovate. When designing a new
growth at the time. “Smarter use of space, smarter years, airports and their designers have learned airport space in 2021, it’s difficult to imagine what
means of concessions, smarter processing of people,” that static glass poses some downsides in terms types of devices, displays and interactions the
says Andrew Kuchel, global aviation advisor at of comfort and usability of the space, as well as airport will want to have with passengers during
SageGlass, a Saint-Gobain company. “In the USA, we higher energy expenditures. the life of the space. What’s important, says Kuchel,
were making a steady but slow transition toward a is to build for the future. “What could be better
new model for airports, where elevated passenger Safety and comfort than building an intelligent building envelope that
experience translates to new and innovative business Today’s passengers expect airports to feel clean can be reprogrammed as new needs and usage
opportunities for airports.” and safe. In traditional airport design, expansive patterns are identified?” he says.
As airports reassess their priorities, most have windows often required solar shades or louvers,
found that smart airport ideals are more important mechanized shading systems, or canopies – all Sustainability
and needed more quickly in the post-pandemic things that defeat the purpose of having glass. Such As the aviation industry comes under increasing
future of travel. As airports strive to get travelers window coverings also require maintenance and pressure concerning climate change, airports
back on airplanes, touchless, hygienic and stress-free cleaning on a regular basis. are using a broader toolkit of designs, solutions
travel is key. When shading systems are not used with static and materials to meet their sustainability
Design principles such as sense of place, glass, airports often have ‘hot spots’ where people commitments. Given the current climate in
adaptability of space, maintainability and don’t want to linger. This can negatively affect Washington DC, USA, it’s possible that federal
sustainability – none of which are new to airport concessions and advertising, and may create funding may soon be tied to these goals.
design – are taking on new dimensions in airport crowding as passengers all gravitate toward the Achieving certifications such as LEED and net
infrastructure projects and investments. same areas. Even before social distancing became a zero require new ideas and long-term thinking.
concern, crowded spaces detracted from a delightful When designing a green airport, no one or two
Sense of place passenger experience. items are enough – a successful project includes
Gone are the days of airports feeling remarkably a combination of thoughtful choices. As more
similar to one another. Airports are gateways to Looking forward airports experience the operations benefits of
municipalities and regions competing against one The pandemic has sped up the adoption of self- smart glass, the solution will become increasingly
another for a changing workforce. Today, they service and touchless technology in airports, common. Airport design teams interested in
are investing in innovative designs that inspire including a big push toward biometrics. “Screens and the technology should analyze the total cost of
the imagination and showcase what their regions cameras are affected by light and glare,” says Kuchel. ownership, including savings on HVAC investment
have to offer. “As more and more devices are used for ticketing, and ongoing energy savings.
CRYSTAL CLEAR
Smarter building materials help move airports toward
a more comfortable, flexible and profitable future

TERMINAL CONSTRUCTION
What could be better

than building an
intelligent building
envelope that can be
reprogrammed as new
needs and usage patterns
are identified?
Andrew Kuchel, global aviation advisor at SageGlass
Taking the first step

Airports should explore new technologies to plan
spaces that are healthy, safe, sustainable and
financially sound. Smart glass is one smart building
solution that is making fast inroads toward achieving
these goals. Airports all over the world are using
SageGlass electrochromic smart glass, including
Ronald Reagan Washington National Airport’s
National Hall security area; Nashville International
Airport’s award-winning new Concourse D and
Delta Sky Club; Minneapolis-St Paul International’s
ticketing/gate areas, security areas and Delta Sky
Club; Brownsville San Padre Island International’s
new terminal building; and Genève Aéroport’s
skylight in the new satellite.
These airports are proving that smart glass can be
a powerful design element in a modern, smart airport
– maximizing natural light while managing the
discomfort of glare and solar heat. Partners such as
SageGlass can help airport leaders predict how smart
LEFT glass may contribute to project goals.
Minneapolis-Saint Paul International
Airport (MSP), Minnesota “We have a highly skilled energy and daylighting
team that can work with the architects, designers
ABOVE and engineers on your project to understand all the
MSP smart glass installation in clear state potential benefits of adopting smart glass,” says
and tint state
Kuchel. “This is important because the benefits are
BELOW going to be unique to your project. We can address
Gates D5 and D6 at Nashville everything from daylighting to ambience, aesthetics
International Airport and energy.” n

ASCENDING
I N N O VAT I O N
INTEGRATED ENGINEERING. TRUSTED DELIVERY.
LAX Midfield Satellite Concourse / Photo: © Corgan
Walter P Moore is driven by the challenge to engineer innovative, high-performance structural

and enclosure design solutions for complex aviation projects utilizing industry-leading, integrated
digital approach, team collaboration, and trust-based project delivery.
+1 800.364.7300 walterpmoore.com
TERMINAL DESIGN
WALTER P MOORE n
© Corgan
BRIGHT IDEAS
The success of LAX’s Midfield Satellite Concourse enclosure system demonstrates
the benefits of adopting a highly integrated design process
Since opening in 1928, Los Angeles International is one of the busiest airports in the USA, therefore,
Airport (LAX) has been recognized as a pioneer the need to expand is constant.
of airport design and architecture. It has gradually In 2004, Los Angeles World Airports (LAWA), the
expanded over the years by adding numerous owner and operator of LAX and Van Nuys Airport,
terminals as well as the Googie Theme Building in embarked upon a multibillion-dollar program to
1961. The iconic white structure symbolizes LAX’s ABOVE modernize LAX. This included the 69,700m2, five-level
commitment to design and architecture in the LAX’s new five-level Midfield Midfield Satellite Concourse (MSC) North terminal
aviation industry. Satellite Concourse (MSC) that has 15 new gates, including 12 wide-body gates for
Fast-forward 60 years, and LAX continues to North terminal larger aircraft, and serves as an extension of the Tom
modernize and expand to meet increasing passenger BELOW Bradley International Terminal (TBIT), also referred
needs as it undergoes a US$14bn capital improvement The façade systems include a mix to as the West Gates at Tom Bradley. The MSC is in
program that will run until 2023. Traditionally, LAX of metal panel and glazing systems the central area of the airfield to the west of TBIT
and is connected to it by a 300m-long underground
pedestrian tunnel with moving walkways, in addition
to a separate utilities tunnel for baggage and services.
A joint-venture team led by Turner, PCL, Corgan,
and Gensler was awarded the design-build scope
for the project and included Walter P Moore as an
enclosure consultant.
To seamlessly integrate with the other LAX
terminals, the design team developed a façade
system that is consistent in its design language with
the TBIT façade, but follows a lighter design aesthetic
and relationship in scale to TBIT.
“The enclosure system for the MSC was designed
to be complementary to the TBIT instead of
mirroring the exact design,” says Brent Kelley,
managing principal and aviation sector leader at
Corgan. “The MSC was envisioned with a rhythmic
modulation that accounted for ease of construction
within the limitations of the glass. Key to the design
of the enclosure was to allow the maximum amount
of daylighting possible while factoring in the need for
solar screening.”
© Corgan
The façade systems, designed by Walter P Moore,

include a mix of metal panel and glazing systems

TERMINAL DESIGN
with an integrated structural support system to

provide a robust and efficient solution that is both
cost-effective and performance driven.
“The new MSC terminal façade is a high-
performance enclosure system that supports the
architectural vision for the terminal, which embraces
the campus-wide LAWA vision,” explains Blair
Hanuschak, global aviation practice leader at
Walter P Moore.
Designed for the future

LAWA’s goal for the MSC was to create a terminal
that would serve passengers for many decades. This
required a higher resistance to seismic activity and
the ability to accommodate changing aircraft sizes.
Walter P Moore oversaw the design and detailing
of a laboratory-tested façade for the concourse
that can withstand seismic drift without damage,
enabling the building to remain functional
and undamaged when experiencing a frequent
© Corgan
occurrence earthquake. The airside enclosure
systems were also designed for jet blast loading.
Walter P Moore developed a unitized enclosure
system that was fabricated off-site and rapidly Walter P Moore mirrored this modular approach
installed onto a series of vertical steel posts spaced ABOVE in the façade’s structural system with reconfigurable
3m apart. These posts span from the concourse level The use of natural light is a exterior cladding, to enable any gatehouse
to the roof level and provide support for a unitized key element in the terminal’s configuration using window wall and rainscreen
sustainability credentials
curtainwall system. This design configuration allows metal panel systems.
for wide glazing modules and different combinations
of glass heights based on the design intent in an Collaboration is key
efficient and cost-effective manner. The metal panels Walter P Moore leveraged parametric modeling
cladding the exterior of the concourse vary between and digital design technologies throughout the
rainscreen systems and glazed unitized systems design process of the MSC. This enabled the team
based on location and efficiency in integration with to be agile to a fluid design process that included
the curtainwall. various stakeholders including the owner, contractor,
The concourse features a curvilinear metal roof subcontractor, architect and consultants.
structure with clerestory glazing to maximize Walter P Moore developed a model that included
daylighting. Furthermore, the three-story insulated every façade panel on the project, which was
glass façade blends seamlessly into the curved roof driven through parametric workflows and then
structure with a unique interface to the curved
ceiling on the interior.
The enclosure system for transferred to a building information model (BIM) for
coordination and documentation. The project was
The MSC features three picture windows, which the MSC was designed an early adoption of Collaboration for Revit where all
provide expansive views and daylight. They are
located at each end of the concourse and face north
to be complementary members of the design team worked from live models
on the cloud, a process that is now the industry
and south. The north opening glazing is highly to the TBIT instead of standard for major projects.
transparent and features views of the airfield. The
south opening utilizes ceramic frit for solar control.
mirroring the exact design “The extensive use of parametric modeling and
digital design technologies throughout the design of the
The east picture window features views toward Brent Kelley, managing principal and aviation sector project allowed for seamless communications between
TBIT and utilizes sunshades for solar control, which leader at Corgan the building team, during all phases of the project,” says
were designed to be consistent with those utilized Kais Al-Rawi, senior associate and enclosure design
on TBIT. leader in Walter P Moore’s structural group.
The windows are up to 15m high. Due to their
height, Walter P Moore developed a system that Sustainable design and construction
incorporates two moment frames at the end of From design concept to final construction,
each opening to provide lateral stability for seismic sustainability played a key role throughout the entire
movements. Additionally, the moment frames were process. “Sustainability was a key driver in the design
seamlessly integrated within the overall design of the MSC,” says Steven Hergert, senior associate at
aesthetic of the vertical posts and brace system. “This Gensler. “It played a key role in the construction of
methodology allowed for independent movement of the terminal as well as the long-term operation of the
the enclosure and accommodated the story drift at facility. This is evident in the abundant amount of
the head condition,” says Kelley. natural light that brightens the concourse.”
To meet the challenge of accommodating varying The MSC opened in May 2021 and achieved LEED
aircraft sizes, each gatehouse was engineered as Gold certification and CalGreen Tier 1 requirements.
an independent unit that connects to the terminal More than 75% of the construction waste from the
using expansion joints, thus allowing them to be MSC was estimated to have been diverted from
reconfigured as needed. landfills and recycled. n

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AIRTOP TERMINAL
MODULE
The new AirTOP Terminal module extends AirTOP’s capabilities into the airport passenger terminal.
Sophisticated multi-agent models of complete terminals can be quickly built and simulated in 2D and
3D. Designers, planners, airlines and airport operators can evaluate their designs, process, system or
infrastructure changes, daily resource allocations and levels of service, and conduct what-if scenarios,
before incurring significant costs or delays.
COMING SOON!
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AirTOP is a terminal-to-terminal fast-time airport and air traffic complexity modeling, simulation and assessment
software. It is used to assess airport and air traffic complexity, improve airport and airspace capacity, measure
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major airports worldwide. The software is divided into several functional modules to suit your needs.
Contact
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info@transoftsolutions.com
PassengerTerminal_AirTOP_Terminal.indd 1 2021-09-20 18:04:20

PASSENGER FLOW
TRANSOFT SOLUTIONS n
READY FOR
CHANGE
Changing dynamics of the passenger
terminal can be confidently managed
with fast-time simulation
With passenger terminal facilities experiencing analysis of what-if scenarios and the opportunity to
countless changes as a result of the pandemic, visualize these to better understand what the figures
the ongoing recovery and related new or modified really mean.
procedures such as virtual queuing, fast-time
simulation has become a more valuable analysis A multi-use solution
method than ever before. To support airport stakeholders in tackling these
In these challenging and dynamic times, challenges, Transoft Solutions will soon expand
it is evident that the future will not just be an its AirTOP software for airport and airspace fast-
extrapolation of the past, and that historical data time simulation with a terminal module. With the
may not be suitable for creating predictions for future inclusion of this new module, which uses established
passenger flows. Simulation provides an insight AirTOP technology and algorithms refined over the
not only into the correlations but also the causality course of some 15 years, the software will offer a
between future flight schedules and future passenger unique, integrated platform to simulate the entire
flows. At the same time, it offers unparalleled passenger journey from terminal to terminal.

PASSENGER FLOW
The module provides

not only excellent
realistic data for strategic
planning, but results can
also be used tactically for
operations on the day
ABOVE Additionally, the terminal module can also hall. The module provides not only excellent realistic
Overview with various type be used as a standalone for focused studies and data for strategic planning, but results can also be
of (color-coded) passengers optimizations within the passenger terminal only, used tactically for operations on the day. As such, one
at check-in, security, boarding, which is already a world on its own. It enables users software serves multiple purposes, where currently
immigration, reclaim and in
other parts of the terminal, clearly
to define the various facilities in the terminal and at least two tools are required.
indicating areas of congestion dynamically measure key performance indicators,
with the IATA Level of Service one of the most well Post-operational analysis
LEFT known. Extensive reporting and visualization/ An often-forgotten aspect of fast-time simulation
3D representation of the animation tools provide answers to questions on the is the ability to perform post-operational analysis.
terminal in a virtual environment
layout and operations of all processes from check-in Particularly for those days where bottlenecks
that easily can be enhanced with
additional materials, furniture to reclaim. occurred in the passenger flow, causing long queues
and other interior aspects One of the most common complaints at airports and waiting times, analysis with fast-time simulation
concerns the limited interaction between planning can provide useful insights into how to avoid or at
and analysis staff on one side and daily operations least mitigate these in the future. Today, more data
on the other. The planning and analysis activities are about the passenger journey is available than ever
usually performed in a different department, quite before, such as through boarding card scanning at
often supported by external consultants. Translating the security check, making it easier to supply the
the theoretical results to practical measures that simulation software with the correct information.
can be applied by the operations team has at times This larger volume of available data opens new
been challenging. The AirTOP terminal has taken on opportunities and can contribute to increased
this challenge, integrating optimization techniques accuracy of simulation results. This enables
in the simulation environment to bridge the gap stakeholders to make even more informed decisions,
between theory and practice. whether they concern a drastic modification of the
A good example of this is the dynamic resource entire passenger terminal or just a reconfiguration
allocation for the check-in counters in the departure of security screening. n

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INTELLIGENT ANNOUNCEMENTS
AVIAVOX n
SILENT OR AMBIENT?
Silent airports have been around for more than a decade,
yet misinformation continues to surround them
In 2008, the UK’s London City Airport brought AviaVox’s recommendations for appropriate time and in their own location within
in a silent airport policy. Since then, others have a silent airport can be found in the building. Previously, every message would have
followed suit, such as Dubai, UAE, and Helsinki, the white paper on its website been broadcast across large areas of the terminal,
Finland. Uptake varies by continent as silent competing for the attention of every passenger. In
airports are slightly more common in the Asia- contrast, silent airports feel calmer and quieter, and
Pacific region than in Europe. There are also very announcements are relevant and helpful. Perhaps
few in North America, despite the notable recent a better term might be ‘ambient airport’.
addition of San Francisco.
Becoming a silent airport means managing A silent airport is Tuning out
the flow of passenger announcements across the
terminal. While such announcements are intended
far more likely to Mass broadcasting of announcements across
wide areas is not effective. Overwhelmed by the
to improve the passenger experience and enhance have well-informed, sheer number of them, and annoyed by their
operational efficiency, they can have the opposite
effect. Often they result in increased passenger
relaxed passengers unintelligibility, passengers may find ways to
reject the noise; they might put headphones on,
anxiety, poor use of staff time, lower passenger spend who make it to the do something to distract themselves, or ignore the
on retail and hospitality, and delayed pushbacks
from gates. It is no exaggeration to say that an correct gate on time sound altogether. Passengers may not even realize
that they have tuned out.
airport’s passenger announcement policy can have a Johan Godin, managing director and co-founder, This behavior means that passengers miss
direct effect on its operational efficiency, passenger AviaVox announcements that they do need, with significant
satisfaction and more. consequences for themselves as well as for the
airport and airline. Passengers might arrive late at
Not actually silent the gate, be in a permanent state of anxiety about
Silent airports are not truly silent, because their departure time or gate, or could miss their
announcements do still need to be made. At the flight and blame the airport. Neither the airport
very least, calls are needed for last-minute gate nor the airline wants to be dealing with the effects
changes, lost children as well as safety and security of their stress, hunting down missing passengers,
information. In fact, going silent may not mean or delaying pushbacks.
reducing the number of announcements at all. “It may seem counterintuitive, but a silent airport
With a smarter approach, passengers are left with is far more likely to have well-informed, relaxed
the impression that there are fewer announcements. passengers who make it to the correct gate on time,”
This is because announcements are carefully says Johan Godin, managing director and co-founder
targeted, passengers hear only information relevant of AviaVox, a Dutch software company that develops
to them, in their own language, at the most intelligent automated announcement solutions

INTELLIGENT ANNOUNCEMENTS
for airlines and airports. “Going silent benefits AviaVox’s intelligent artificial in reducing stress for staff, too, as they are forced
everyone, from the passengers to airport and airline voice systems automatically to hear announcements throughout the duration
staff and those who monitor KPIs [key performance generate announcements of their shift and must deal with the effects of
using data from the AODB,
indicators], regulatory compliance and profitability.”
and can be delivered in
passenger anxiety.”
almost 40 languages
Come again? Example scenarios
In a non-silent airport, even when announcements An intelligent passenger announcement system can
are heard, they may often be unintelligible. Passenger target specific passengers or passenger groups in
understanding of announcements can be affected targeted areas of the terminal building. For example,
by surrounding noise, the acoustics, the quality of when monitors detect overcrowding in a particular
the PA system and the positioning of PA speakers. area, this can trigger a Covid-related ‘keep your
It also depends on whether the announcement is distance’ message in that zone alone.
made in the passenger’s own language, and how Because the airport knows where in the terminal
fluently it is spoken by the announcer. This means any group of passengers is likely to be (based
that airports and airlines face a real challenge in on their scheduled departure time), automated
making sure that passengers understand and comply announcements can be used to keep them flowing
with announcements. An intelligent announcement Once the passenger has smoothly. For example, before a flight to Beijing,
system addresses these challenges by ensuring that
passengers hear relevant information in their own
arrived in the terminal, the an automatically generated announcement can be
delivered in perfect Mandarin across the security
language and area. rise or fall of their stress queues, informing passengers about how to deal with
Anxious passengers level is largely up to the liquids, electrical equipment, belts and shoes. PA
announcements can also be delivered on the apron
Research shows that passengers find flying stressful;
most would rather go to the dentist or file their taxes.
airport and airline shuttle bus or the corridor leading to the baggage
area, before passengers reach the baggage reclaim
Johan Godin, managing director and co-founder,
Planning their journey, getting to the airport and hall. This can prevent passengers clogging up the
AviaVox
worrying about potential problems can put people in hall’s entry points or areas around display screens.
a state of anxiety before they even enter the terminal “Every airport and airline is acutely aware of how
building. Passenger stress levels matter because they challenging the last 18 months have been. As they
affect punctuality and compliance, the volume of begin welcoming back more and more passengers,
inquiries or complaints, and whether passengers feel but perhaps with fewer staff or under more difficult
relaxed enough to shop and make use of restaurants conditions, it is more important than ever to
and bars. maximize both passenger comfort and operational
According to Godin, “Once the passenger has efficiency. Adopting a silent airport policy and
arrived in the terminal, the rise or fall of their selecting an intelligent automated passenger
stress level is largely up to the airport and airline. information system can go a long way toward
Becoming a silent airport can play a significant role achieving these goals,” concludes Godin. n

HOOFDWEG 848 | 2132 MC HOOFDDORP | THE NETHERLANDS
T +31 [0]20 - 31 60 110 | E INFO@AVIAVOX.COM
OVER 750.000.000 PASSENGERS

LISTEN TO OUR ANNOUNCEMENTS
AT THE RIGHT TIME AND PLACE

IN THEIR NATIVE LANGUAGE
PROUD MEMBER OF
WWW.AVIAVOX.COM
Ad AviaVox 24-09-2021 - 230 x 300.indd 1 24-9-2021 11:43:15

DIGITAL CREDENTIALS
IDEMIA n
PAPERLESS TRAVEL
The Digital Travel Credential could ensure a level of security that is equivalent to
the physical passport and provide the key tool for a truly contactless journey
With the Digital Travel Credential (DTC), Safe and convenient travel
passengers can securely digitalize and store Travelers with DTCs will be able to prove their
their passport on their smartphone. It complements identity throughout their journey without providing
e-passports by reliably confirming the passenger’s a passport. From the comfort of their home, the
identity. This provides a streamlined experience holder can use a check-in app to consent to the
for passengers and improves efficiency for border creation of a temporary unique identifier. The app
agencies, airport operators and airline carriers. will then combine their biometrics, DTC and travel
One of the major objectives for the DTC is to information to create a unique identifier, which
ensure a level of security that is equivalent to the can be used to verify their identity at multiple
physical passport. Bearing in mind that passports touchpoints throughout their journey. This synergy
currently provide verification of the holder’s between security and convenience means that
entitlement to their country’s state benefits, it is efficiency in passenger flow is greatly improved at
imperative that when it is replaced by the DTC, the border crossings. Because DTCs’ contactless design
confidence and security of both the holder and state ensures that the user touches only their own device,
are maintained. This requires a reliable acquisition the technology can play a critical role in mitigating
of personal data, especially biometric data, including passengers’ hygiene and safety concerns.
face, fingerprints and iris.
Based on secure public key infrastructure (PKI) Passenger data privacy
technologies, the DTC is securely stored on the The general increase in digitalization across various
holder’s device and can be shared only with the industries means that individuals have become
holder’s consent. To ensure global interoperability, all accustomed to providing their personal data.
ABOVE
providers must be fully compliant with the technical The Digital Travel Credential Passengers are generally happy to provide this data,
specifications defined by the International Civil replaces the need to carry including biometrics, to access up-to-date travel
Aviation Organization (ICAO) and the International a physical passport information. However, despite this familiarity,
Organization for Standardization (ISO). there is one concern that will need to be robustly
The Digital Travel Credential

enables government agencies
to perform the necessary
traveler checks prior to the
passenger’s arrival

DIGITAL CREDENTIALS
The DTC holder can use a

check-in app to consent to
the creation of a temporary
unique identifier
addressed to protect traveler trust. That concern is were close to infected passengers on an airplane.
data privacy – understanding who will have access to However, an appropriate balance between security
the holder’s personal data. and privacy will have to be actively maintained.
The DTC intends to remove the uncertainties
around unauthorized access to private data through Improved accuracy at check-in
letting passengers choose how their information Users can either With the DTC, carriers will have fewer errors
is shared. Users can either temporarily share their
unique identifier with a central database or not. If temporarily share their concerning traveler information during check-in and
see a significant improvement in data quality. The
they choose to share, they will be identified using
their biometrics at multiple touchpoints. If they
unique identifier with a DTC guarantees data integrity because it is derived
directly from the national ID app and shares its
do not, their unique identifier will be stored in central database, or not information as soon as the traveler grants consent.
their smartphone and they will have to scan this Thanks to the DTC and biometrics, carriers can
at touchpoints instead. In both cases, consent is securely move the entire check-in process online.
mandatory to give the user full control of their This will enable them to anticipate travelers’ arrival
personal data. at the airport and thus allow better management of
The DTC will help government agencies to the flow of travelers and reduce waiting time. n
perform the necessary traveler checks prior to
their arrival. This ensures that officials are fully
informed of who will be arriving. As a result, they can
To declare that they
welcome genuine travelers while taking appropriate are healthy, travelers
measures against individuals who pose a threat. can link their DTC to
DTCs will enable an improvement of data quality a ‘health passport’
and a decrease of intentional data manipulation – all
while reducing the number of human errors. This
will be achieved through automatizing the retrieval
of passenger data and the pre-arrival process, such
as electronic travel authorization and on-the-spot
visa issuance. DTCs will also provide government
agencies with better travel history, facilitating the
detection of suspicious patterns, and anticipate risks.
As soon as a traveler shares their DTC, government
agencies can ascertain their security clearance by
cross-checking the data against reference databases
and analyzing it via a risk assessment solution.
In the context of a sanitary crisis, government
agencies and port operators may also ask for health
checks to permit cross-border travel. To declare that
they are healthy, travelers can link their DTC to a
‘health passport’. It may also be necessary to know if
a traveler has flown from a high-risk area, or if they

DIGITAL DISPLAYS
NDS GLOBAL n
RIGHT
Displays within
the check-in area
should clearly
mark the desired
airline and bag-
drop kiosks
BELOW
Communication
problems at
security can be
reduced with
visual content
such as estimated
waiting times
CLEAR APPROACH
Even with the latest passenger processing technologies, communication
remains key to ensuring a calm and seamless experience
In 2019, 4.54 billion passengers took to the skies, Curb to gate experience
a 128% increase over air traffic from just 15 Less human interaction, the use of modern
years earlier. Despite the temporary near-total technology and ever-changing procedures can have
shutdown of passenger flights in 2020, experts a negative effect on the overall passenger flow and
remain optimistic. Business travel is expected to experience. The well-known routines have changed,
increase by the end 2021, reaching an estimated
35% of 2019 levels.
Clear and up-to-date but the most important question remains: “Will I
make my flight?”
Passengers still need and want to travel, yet, at the communication is key to It is important to give passengers a sense of
same time, Covid-19 will change how people travel,
with most experts predicting greater demands for
preventing frustration at control, and that they know what is expected from
them. Clear and up-to-date communication is key to
sanitization, more personal space and less human every step of the journey preventing frustration at every step of the journey.
interaction. Modern digital technology enables For example:
airports to deliver a safe, contactless experience for Airport arrival: Whether passengers arrive at the
travelers, but it is important to know how to handle airport by car, taxi or public transport, provide
current issues highlighted by Covid-19, to provide a clear directions to parking, rental return and the
seamless experience. terminal. Using digital screens, guide passengers to
an available parking space close to the terminal of
their airline of choice.
Parking: Finding a parking space at an airport can
be stressful. By combining sensors in the parking
lot with screens at the entrance, passengers can
be guided to a free parking space. Once the car is
parked, give clear directions on how to reach the right
terminal and the actual time it will take to get there.
Terminal: Display flight information in the terminal
and guide passengers to their check-in desk on time.
Make sure that they start their journey without
any confusion.
Check-in: In the check-in area, clearly signpost
the check-in and baggage drop. Help passengers to
find the right queue. Link the displays with people-
counting technology and guide passengers to the
shortest queue. This will improve the passenger flow
and experience.
Security check: According to a Priority Pass survey,
passing through security is one of the most stressful
parts of traveling. Security regulations are different
for each country and screening technologies such
as 3D baggage scanners and full body scanners
are changing the procedures passengers are
familiar with. With the latest security technologies,

DIGITAL DISPLAYS
Gate to curb experience

While most airports focus on departing passengers,
do not forget the arriving passenger. The gate-to-curb
experience is just as important.
Dynamic guidance: Create wayfinding that
improves the passenger flow. Guide passengers to the
nearest available restroom and show them the route
to customs and baggage claim.
Customs: Here, the same applies as for security. It
can be a stressful part of traveling and language can
also be a barrier. Give clear direction on which forms
ABOVE need to be filled out and inform passengers about
Passengers should know how much time what to do if a form is filled out incorrectly.
they have before boarding their flight
Baggage claim: Clear wayfinding screens guide
RIGHT passengers to the right carousel. Show a clear
Show digital timetables for public overview of flights and their carousels. Let passengers
transportation and shuttle services know when the first and last bags are expected. After
the last bag, provide simple instructions on what to
procedures can be altered for each terminal or row directions to the shop. Some passengers prefer to do in case of missing baggage.
of units to suit a particular purpose. relax before boarding a plane. Direct them to the Leaving the airport: Help passengers to get on
Also, keep in mind that many passengers are not airline lounges or a quiet area in the terminal. their way. Show digital timetables for public
native speakers. Prevent communication barriers Boarding: To ensure the passengers are at the gate transportation and shuttle services to hotels. Guide
by using visual content. Displaying real-time queue in time, display up-to-date boarding information passengers to car rental areas or taxi stands and
information will help the passenger flow. throughout the terminal. Clearly communicate wish them a pleasant stay.
Time to spare: Once through security, passengers boarding times, delays and gate changes, and keep
typically have time to spare. Make sure they know in mind the distance to the gate when displaying the PADS4
how much time they have before boarding their latest information. PADS4 is software that provides curb-to-gate
flight. Show the actual time it will take them to reach Show boarding information at the gate. Clearly passenger communication on screens throughout
their gate, whether it is by rail link or foot. Make sure show the boarding process and the progress made. the airport. By combining flight information,
the passenger is relaxed and happy. Do not rely solely on audio announcements as communication is always relevant and correct.
A happy passenger is a spending passenger. Show they can be hard to hear at a busy airport. Before PADS4 is used in transportation, hospitality and
attractive promotions for restaurants and duty- passengers board, do not forget to wish them a safe offices, making it the ideal platform to support an
free shops. Use digital advertisements to include and pleasant flight. airport’s growth towards an airport city. n

PASSENGER BOARDING
ADB SAFEGATE n
Elasticity must support not

only the ability to scale
up quickly, but also ramp
down just as easily
organizations it has been the only one available. It

is particularly problematic when trying to restart
operations with minimal impact after entire
terminals have been closed and operations shifted
to different facilities. The pandemic has also shown
how disconnected airport systems can be and how
valuable automation can be in using data for quicker,
accurate decision making.
Technical and commercial innovation
OPERATIONAL
As aviation recovers, elasticity must support not only
the ability to scale up quickly, but also ramp down
just as easily and effectively when another event
occurs. This demands innovation at the technical
and commercial level.
ELASTICITY
For an industry that has traditionally relied on
people for safety or operational improvements, the
challenge lies in aggressively pursuing technical
innovation to create solutions that reduce
dependencies on humans without compromising
safety. This requires major changes in the design
decisions of these solutions. At the core is the degree
Airports must find affordable ways of maintaining operations of achievable automation, followed by a data-centric
by exploring solutions and processes to tackle volatility approach to how solutions are integrated, moving
away from a spider-network type of application-
to-application integration. This enables a single
point of truth for apron-specific data for relevant
Elasticity perfectly addresses the ABOVE stakeholders. More in-depth technological changes,
multidimensional challenges stakeholders Operational elasticity such as the migration from bare-metal IT to
involved in aircraft turnaround face today. With requires technical and private or public cloud solutions, microservices
commercial innovation,
a stress ball, no matter how badly it is squeezed and (reactive) thin clients, help airport operators
as well as the rethinking
and contorted, its resilience means that it always of processes to adapt in a flexible and efficient way and build
returns to its original shape. resilience to revert to, change or migrate toward
In the case of airport operations, elasticity BELOW the future status quo.
means the ability to maintain a consistent level The evolution of A-VDGS Commercial innovation is equally important
of safety, productivity, efficiency and passenger technology has been – without it, a conventional one‐off purchase
driven by necessity
experience despite volatility in traffic, or the impact (even more so without after-sales services) poses
of unvaccinated or partially vaccinated people on
passenger flow.
Operational challenges
At the airport apron, the advanced visual docking
and guidance system (A‐VDGS) is the first and last
contact for an aircraft, starting with the docking of
the inbound aircraft and ending with the pushback
for departure. When A-VDGSs were first deployed
in 1997, safety was the primary driver. Operational
efficiency quickly followed, with A-VDGS allowing
real estate and assets to be used more productively.
Scalability took capacity management to the next
level but remained a rather one-dimensional,
capacity-oriented driver. The pandemic has now
made elasticity an imperative driver for responding
to hard-to-predict volatility.
Staffing is another current real‐world aviation
scenario that demands an elastic answer. Hire-and-
fire is not a resilient approach, although for many

PASSENGER BOARDING
LEFT
Just like a stress ball,
a truly elastic solution
is adaptable, flexible
and resilient
a maintenance challenge and lacks mid- to long‐term benefits, investments need to happen now. Capital
technology resilience. In an elastic environment,
commercial offers must be elastic as well. The Elastic Apron expenditure and operating expense (capex-opex)
flexibility is critical to innovate now and benefit later,
Partnering versus selling allows suppliers and The Elastic Apron white paper by ADB such as through increasing automation to reduce
customers to navigate good and bad times together, Safegate and Jacobs can be downloaded manual efforts and generate related savings.
with aligned KPIs to maximize mutual benefit. by scanning the QR code below. As airports and airlines chart their recovery, they
This starts with subscription models and includes must consider the possibility of another disruption,
availability-oriented SLA-like contracts but can also be it another Covid wave or an event that impacts
lead to pay-per-use or in the A-VDGS scenario, pay- demand. This is where elastic solutions featuring
per-dock. adaptability, flexibility and resilience fit in. These
In the latter, parties share the value generated present additional challenges as elasticity implies
by the system and share an interest in aligning that there is no ‘standard’ customer or product. A
availability with the current need, which leads long-term, end-to-end approach, where aviation
to very different setups than just keeping the stakeholders partner through good and bad times
availability open unnecessarily – it might be and pursue technical and commercial innovation,
the wrong KPI at that time. For future mutual is the best way to manage the next disruption. n
ADB SAFEGATE I GATE
BE READY.
OUR FLEXIBLE GATE SYSTEMS
DELIVER SAFER, MORE EFFICIENT
TURNAROUNDS IN AN
UNPREDICTABLE WORLD.
ADB SAFEGATE applies the latest surveillance and automation
technology to manage today’s complex challenges on the apron.
Adaptable and resilient gate systems, and flexible business models,
enable operational elasticity to help airports and airlines scale up
or down to meet changing demand.
Advanced docking systems ensure safe and precise aircraft stops
every time, even in poor visibility. Integration and clear information
displays keep all personnel informed and help deliver on-time
departures. All of which equals faster, safer and more predictable
turnarounds that boost the customer experience.

TERMINAL PLANNING
LANDRUM & BROWN AND PORTLAND DESIGN n
RIGHT
The check-in and
security screening
areas will continue to
evolve with the advent
of new technologies
BELOW
The three passenger
types and their interaction
at airport terminals
TRAVELING
serendipity, along with good value and convenience.
Airport retailers, brands and food and beverage
operators must design and deliver their offers to
meet both the physical and emotional needs of the
transumer. Airports have the opportunity to deliver
new experiences, ideas and brands that differ from
CONSUMERS
shopping malls by communicating clearly and
accommodating groups with baggage.
Consumers now expect a range of service options
in addition to conventional delivery to lounges,
gates or arrivals. Airports should now consider more
personalized geolocated delivery anywhere in the
As consumer retail preferences evolve, commercial terminal either in person or via automation. In the
airport offerings need to make the experience as future, consumers will expect goods to be delivered
into the trunk of their car parked at the airport,
convenient and stress-free as possible which they will be able to open remotely from
wherever they are.
A luxury fulfillment experience is another future
Covid-19 has had a profound effect on air option. A concierge-type offering in a lounge setting
passenger behavior, and this has typically that showcases branded products and services while
translated into a fear of crowds and of being in delivering a customer’s goods directly to them as part
close proximity to others for an extended duration. of a premium hospitality experience would appeal to
Pre-pandemic, airports were already moving away
from using holdrooms as a dominant waiting space Brands will use the all three passenger types.
and efforts were underway to spread out customers

and engage them by creating new services and
physical spaces to recruit Consumer recruitment
In the future, completing transactions will consume
amenities. This crisis will accelerate the trend to a customers and then less of the physical retail space. Increasingly, brands
more decentralized experience, creating a variety
of new spaces to cater to specific preferences and
drive them to online will use the physical spaces to recruit customers and
then drive them to online e-commerce sites or social
tolerances of the three passenger types: the camper, e-commerce sites media platforms. The future airport commercial
roamer and explorer. masterplan will shift space from accommodating
transactional retail space to customer ‘recruitment’
Transumers space. The former will be more conventional,
When consumers travel through airports, they with fixed units segmented into retail categories.
often have a very different mindset than when they However, the latter will take the form of a stage set
are on the main street or in shopping malls. They
engage with brands in a very different way in
airports, and so we refer to them as ‘transumers’ –
traveling consumers. Transumers are often in an
unfamiliar environment, they can be disoriented
and stressed. They may also be over-excited, and
adrenaline driven. The extent of these behaviors
varies by the three passenger types, with campers
being the most stressed and explorers the most
excited. To respond to this unique mindset, we
must plan and design intuitive, simple and easy
airport commercial offerings. Research has shown
that many passengers find the airport commercial
offerings boring, uninspiring and uniform across
the airports they visit. To gain the attention of the
transumer, the airport commercial experience
must deliver surprise, constant newness and

TERMINAL PLANNING
or exhibition space, which would appeal to both

roamers and explorers. To deliver the experiences
that recruit customers, space will need to be
infinitely programmable to accommodate event-
driven experiences that are blended with food,
wellness, entertainment, social and dwelling spaces.
The transumer journey will become increasingly
elastic, whereby brands will need to engage with
customers along the whole journey, i.e. before, during
and after the airport visit. Mobile connectivity and
engagement will be the glue that binds a continuous
journey experience.
When brands use the physical spaces in an
airport as customer-recruitment platforms, they
are behaving like a media brand. Airports have the
potential to become the most powerful and effective
media platform available to a brand. This new
approach greatly changes the planning and design
of the terminal. It also has the potential to reduce
capital and operating expenses because modular,
open-cell, programmable spaces are more cost-
effective to build and operate. While terminal concourses are where the
The specific passenger profile at each airport will opportunities for transformational design
drive how airport commercial zones are divided interventions predominately exist, check-in
between transaction and recruitment spaces. and security screening will also change, or
Planners will need to use targeted passenger surveys ABOVE more specifically, continue their evolution. The
to understand each airport’s unique mix of the three The ‘transumer’ requirements for these spaces have changed over the
passenger types and how they want to experience airport experience past decade due to the advent of technology, which
their travel. from Portland Design will continue to drive their transformation. n
WE
KNOW
AIRPORTS.
Master Planning & Strategy Business & Finance
Terminal Planning & Design Airfield & Airspace
Commercial Development Activation Planning
Environmental Ground Transportation
landrumbrown.com

340 million
people travel each year
via airports secured by Thales
& Madras Global - ©Shutterstock
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PASSENGER
PROCESSING
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Thales Materna Wanzl
88 90
Nuctech Mühlbauer

TEMPERATURE SCREENING
THALES n
FEVER DETECTED
The reinvention of temperature detection technology has provided a more
accurate and less intrusive means of screening for potential Covid-19 cases
How can greater protection against the risk of thermometers offer a very straightforward, low-cost
Covid-19 transmission be achieved without solution. However, screening is a slow, labor-intensive
compromising passenger throughput? In the era procedure that brings the operator and subject into
of the pandemic, it’s a challenge being addressed close proximity.
by terminal operators worldwide. As vaccination Depending on the sophistication of the device,
programs have progressed, there is growing hope of accuracy is typically in the region of ±0.5°C to ±1.0°C.
a steady return to pre-Covid passenger numbers. To A handheld thermometer’s narrow field of vision also
this end, governments and regional bodies have been means that the subject’s temperature is usually only
implementing several different health passport, measured at one specific location on the forehead.
fit-to-fly and quarantine schemes. Combined with the relatively high margin of error,
However, passenger terminal operators, along with this can fuel the number of false negative or false
sectors that include healthcare and mass spectator positive readings recorded.
events, are actively investigating additional measures Another established technique involves the
to further enhance the safety and reassurance of combination of thermal and RGB cameras, often
customers and staff. Their options now include supplemented by a so-called blackbody device.
a new-generation, high temperature detection The latter is a separate unit used for calibration;
system. Leveraging both thermal imaging and face it provides a known temperature reference for the
recognition technology, this new solution promises area in which the system is deployed. In contrast
to quickly and unobtrusively detect individuals who to the handheld thermometer, this measures the
may be displaying symptoms of Covid-19 and other subject’s temperature at a range of 2-2.5m. The
health conditions. results are displayed on a PC screen and the need
Since the advent of the pandemic, high for an operator to stand near the subject is avoided.
temperature detection has been employed in a Without a blackbody device, accuracy of up to
range of different entry point use cases to help ±0.5°C is achieved. In the best-case scenario, where
screen out people with symptoms associated with a sophisticated blackbody device is used, that can be
the Covid virus. Broadly speaking, two different The small dimensions and no blackbody allow easy improved to ±0.3°C. However, this standard may be
systems have been available. Handheld, infrared installation even in environments with limited space difficult to maintain when high volumes of people

TEMPERATURE SCREENING
LEFT are being measured. In fact, this type of system was the relevant temperature. At ±0.1°C, accuracy is a
High-temperature originally designed for industrial applications and marked improvement over either handheld infrared
detection has been has essentially been repurposed to measure human thermometers or thermal-RGB blackbody systems,
employed in a range of
temperatures. Consequently, it is relatively expensive, and the system performs reliably even if the subject is
different entry point use
cases to help screen out and the blackbody device is large and not particularly wearing a mask. In high-throughput use cases such
people with symptoms user friendly. It takes time to set up and requires as passenger terminals, the combination of speed,
associated with Covid-19 regular calibration. accuracy and automation serves to minimize the
impact on both passengers and staff. For example,
BELOW Thales HTD monitoring 50,000 passengers per day, the difference
The system operates
at a range of 1-3m
The new approach to temperature detection is between an accuracy of ±0.1°C and ±0.3°C would
and takes less than designed to overcome many of the limitations typically equate to more than 1,600 more false
a second to detect a inherent in either handheld scanners or thermal- alarms for staff to deal with. Furthermore, between
face and show the RGB blackbody systems. The Thales Cogent High five and eight more genuine high-temperature cases
relevant temperature, Temperature Detection (HTD) solution combines would be missed every day. With the ±0.5°C accuracy
displaying an alert if it is
two well-established technologies: thermal imaging typical of a good handheld infrared thermometer,
above the threshold
and live face recognition. However, in contrast to the the daily additional false referrals jump to over 6,700,
use of facial recognition in surveillance and similar and missed genuine cases to between 11 and 18.
security-focused applications, no privacy issues are Benefits offered by HTD also include the ability to
involved with HTD. The system is designed purely trigger alerts and alarms if a person is not wearing a
to identify whether an unknown and unnamed mask. This can help strengthen either voluntary or
individual has an unusually high temperature. No compulsory mask-wearing protocols.
personal or private data on that individual is either
captured or stored. Combined technologies
The Thales HTD system operates at a range of 1-3m The high-grade thermal imaging employed is derived
and takes less than a second to detect a face and show from technology already widely used in applications
such as search and rescue, and night vision systems
for aircraft pilots. Similarly, the conventional RGB
camera employed in Thales HTD draws on highly
accurate face recognition technology, a solution that
is increasingly being used to support fast, reliable
and contactless identification in access and border
control deployments. The HTD module is a compact
desktop unit that features both the RGB and thermal
cameras. This is linked to either an existing network,
or a standalone tablet.
The integration of these two mature technologies
ensures that measuring the temperature of high
volumes of people becomes a straightforward
procedure. First, the regular facial image of the
subject is captured, then tracked by the facial
recognition technology. Next, the thermal image is
captured, and a temperature reading generated not
just at a single point on the subject’s forehead, but
right across key areas of the face. These two results
are then combined and displayed on a PC or tablet
screen, providing an easily interpreted comparative
image. This shows the relative temperature of all
the subject’s facial features, not simply a single
temperature threshold.
A variety of image formats are supported. Options
include a raw thermal or RGB camera view, a
colorized thermal view, or the fusion of thermal and
RGB images. Similarly, it can run in either single face
mode, or display and report the results of several
No personal or people simultaneously. Alarms and alerts can be set
to notify staff of an abnormal temperature reading.
private data on an Even before the advent of the pandemic, passenger
individual is either terminal operators faced the combined pressures of
relentlessly increasing traveler numbers, heightened
captured or stored security concerns and the need to maintain and
improve the end-user experience. Covid-19 has added
yet more complexity to the mix. However, against
this backdrop, the new generation of the Thales HTD
system should prove a powerful new asset. Offering
the benefits of a flexible, fully automated and easily
deployed solution, it creates a new opportunity to
enhance standards of public safety and confidence,
without adding inconvenience to the passenger
journey, or imposing further demands on already
hard-pressed staff. n

SELF BAG DROP
MATERNA IPS n
LEFT
More than 100 self-
bag-drop kiosks were
installed throughout
Haneda Airport in 2020
BELOW
The Face Express
system was fitted
in partnership with
Collins Aerospace
and MODI Vision
RIGHT
The passenger’s
scanned ID picture
gets matched with
the image captured
at the kiosk
TOUCHLESS
TRAVEL
Facial recognition technology fitted to Tokyo Haneda Airport’s self-bag-drop
installations helped to rebuild traveler confidence following the pandemic
Tokyo Haneda is Japan’s busiest airport and is In 2020, a total of 104 self-bag-drop kiosks were
constantly looking for ways to improve the successfully installed in Terminals 2 and 3 of Haneda
travel experience for passengers. Airport. The unique self-service solution follows a
Self-service had already proved itself to be modular concept that enables multiple options to
an effective method of handling peak passenger integrate the systems into existing infrastructure
volumes, but during the pandemic it also had the
advantage of offering passengers a contactless
and provide a simple and quick way for passengers to
drop off their baggage. These kiosks have now been
The process guarantees
journey from check-in to boarding, helping to rebuild upgraded by the unique biometric authentication a fast and convenient
confidence in air travel. For a truly seamless travel
experience, many airports opted for additional
process (Face Express) in cooperation with Collins
Aerospace and MODI Vision.
alternative to regular
features such as biometrics. At Tokyo International Airport, the passenger’s ID checks
scanned government-issued ID picture gets
One ID verification matched with the image captured at the kiosk via 1:1
Materna’s authentication technology provides secure verification. The result is enrolled into the airport’s
biometric enrollment where trusted documents such Face Express system at the bag drop, making it
as passports are used to verify and authenticate a unique cooperation of both systems. That way
passengers by comparing them to captured images. Haneda ensures streamlined passenger processing
Biometric solutions can be installed at different while improving airport efficiency and security.
passenger touchpoints depending on the airport’s During the 1:1 matching, the camera integrated in
needs and requirements. Once this secure enrollment the passenger touchpoint scans the passenger’s face
has taken place, passengers may pass other as well as the passport and boarding pass data. By
touchpoints contactlessly without having to present sending the information to the biometric back-end
their documents again to prove their identity. to immediately verify the passenger’s identity, the

SELF BAG DROP
move bridges the gap between increasing security

requirements for passenger identity verification
and smooth passenger processing throughout the
passenger journey – from curbside to boarding. The
automatically activated identification through facial
recognition stands out due to its convenience for
airports and their passengers.
Contactless convenience
When travelers are able to verify themselves via
biometric facial recognition, there’s no need for
them to physically interact with the airport staff.
Ever since the outbreak of Covid-19, airports and
airlines have been looking for ways to make the
journey more convenient for passengers while
maintaining strict security standards. In many
places, new hygiene standards in public places are
forcing airports and airlines to change in order to
meet those requirements. Contactless travel has
process guarantees a fast and convenient alternative solution, the traveler does not have to actively become inevitable for guaranteeing a safe journey
to regular ID checks. interact with the identification system, which results and reassuring passengers.
in a seamless journey at the airport: there is no need Prior to the pandemic, Haneda was the airport
Biometrics on the move for the passenger to stop and wait while biometric with the fastest-rising passenger numbers and was
For a truly contactless experience, some airports data is captured for it to work. the fifth largest airport worldwide. Together with
and airlines opt for even more convenient solutions. This end-to-end-solution has many advantages its self-bag-drop systems, the biometric journey
With technologies such as ‘biometrics on the as it can help to minimize passenger queues at will help Haneda to master the ever-changing
move’, passenger facial recognition is activated key touchpoints, preventing many people coming conditions of the aviation industry. The past
automatically as soon as the passenger enters together at one touchpoint. In this way, the risk of 18 months have highlighted the many benefits of
a defined area. To enter secured areas, all the infection as well as any physical interaction with self-service solutions for passengers and airports
passenger has to do is walk through a biometric potentially contaminated surfaces such as self- coping with the constantly changing challenges
e-gate or identification checkpoint. With this service equipment is eliminated. Biometrics on the of the air traffic industry. n
DO YOU WANT FULLY INTEGRATED

PASSENGER IDENTIFICATION?
Smart biometric solutions for airports
and airlines
By implementing biometric technology airports
offer maximum safety and convenience.
www.materna-ips.com
IPS Passenger Terminal World.indd 3 14.09.2021 15:33:35

SECURITY GATES
WANZL n
ACCESS ALL AREAS

Fully customizable automated security gates provide a stylish
and practical addition to any security or lounge area
Fully automated access gates are becoming

increasingly important for airports, from
protecting access to sensitive or exclusive areas, to
managing the boarding process by assessing boarding
passes via contactless technologies. In response,
German manufacturer Wanzl is offering a new flexible
and high-quality solution, the Galaxy Gate.
Contactless boarding
To make the boarding experience less time-
consuming and labor-intensive, modified separation
systems like the Galaxy Gate have combined
intelligent sensor technology and digitalization. As a
result, the Galaxy Gate can take over boarding pass
checks at departures and ensure they are contactless.
Passengers simply scan their printed ticket or digital
boarding pass at the boarding gate. The stored data
is checked against official records and if everything
is in order, the gate’s safety glass swivel arms open
to enable passengers to board the aircraft. If the
boarding pass is invalid, access is denied, and the
passenger is required to contact available personnel
for further verification.
Generally, communication with the passenger
takes place via a screen installed at the gate.
Passengers are quickly and easily guided through the ABOVE Sophisticated sensor technology facilitates the
boarding process while remaining informed of their Exclusive lounge access with smooth and secure operation of the boarding gate,
current status. For example, if the airline has had to the Galaxy Gate at Marrakesh ensuring that only a single passenger steps through
alter the seating plan at short notice, the passenger Airport, Morocco at any given time. Through monitoring footfall, this
will be informed of this via the monitor. In this case, BELOW sensor system can reliably detect tampering, such
a printer is also integrated into the Galaxy Gate Fully automated boarding with as passengers attempting to crawl under the gates,
so that valid proof of the new seat can be provided the Galaxy Gate from Wanzl or keep them open without authorization. Once
without losing time. detected, these attempts are immediately indicated
by visual and acoustic alarm systems. However, the
sensors are also intelligent enough to register trolleys
and other pieces of luggage, and will therefore keep
the entrances open as long as is required for one
passenger to pass through comfortably.
Galaxy Gates feature integrated fire alarm
contacts as standard, whereby in the event of an
emergency, the entrances open automatically in the
exit direction. Wanzl access gates are therefore ideal
for use in security checks before entering the airside
area of the airport. Overall, fully automated gates
can check in more passengers in less time and ensure
public safety, both in terms of identity checking and
hygienic standards. In addition, the data obtained
provides valuable information for every airport
operator. Galaxy Gates can therefore be used to plan
the average boarding time per airline and destination
even more accurately and to optimize air traffic.
Maximum flexibility
Wanzl’s Galaxy Gates are easily retrofitted with
upgrades, such as biometric boarding processes,
and can be effortlessly integrated with existing IT
infrastructures. In principle, all common release
units, such as RFID scanners and barcode readers,
are available for integration. The operating status
of the gates is displayed on a clear dashboard that
enables easy tracking of statuses and processes.

SECURITY GATES
Wanzl gates also score highly with their wide Wanzl’s boarding
range of designs. In order to comply with certain pass reader has an
architectural standards and safety requirements, information display
There are five passage widths available, ranging Fully automated gates can check and printer
from 550mm to 1,200mm. Customers can also

choose from three height options for the security
in more passengers in less time
gate swivel arms. and ensure public safety
Galaxy Gates also impress visually, thanks to
customer-specific design options. The customizable
options are almost endless. Housings and covers
can be supplied in classic polished stainless
steel or powder-coated to the airport’s own color
requirements. Other cover design options include
high-quality foils in different colors as well as a
carbon or wooden appearance. The glass elements
can be optionally branded with logos and lettering
by means of a sandblasting process, or highlighted
by means of LED lighting in different colors. The
colors red, green or blue can be used to indicate
the operating status of the gate. Importantly, the
illumination of the side panes, aesthetics and
corporate design can also be customized via an
RGB color palette to customers’ specific logos.
With the online configurator on the Wanzl
website, customized Galaxy Gates can be created
easily and independently. The unique flexibility
combined with the offer of fast, automated and
stylish access makes the Galaxy Gate an interesting
prospect for airport lounges. n
Your
solution provider
Hardware, software
and consultancy
Save time and talk directly to us!
Experienced professionals take on your
challenges, to make the best possible use
of your existing resources and to define
suitable new solutions all around trolley
management and physical access for your
passengers.
www.wanzl.com I airport@wanzl.com
Anz_PTW_200x132_EN_10_2020.indd 1 01.10.20 09:04

SECURITY SOFTWARE
NUCTECH n
BEHIND THE
SCREENS
Artificial intelligence is fast becoming an essential tool for managing
the many contactless and non-invasive security technologies
The Covid-19 pandemic has created ever-

greater demand for contactless solutions
that build on traditional screening for explosives,
weapons, contraband and passenger health. As
airports and airlines recover from the worst crisis
in aviation history, the new normal of contactless
screening will facilitate lasting enhancements to
the screening process.
Driven by the need for contactless and intelligent
screening solutions, AI technology helps airports
to reduce human contact in many operational
scenarios. For example, the deep learning algorithms
and proprietary AI found in Nuctech’s FeverBlock
infrared temperature screener enables the system
to accurately locate individual face positions
while avoiding interference from unrelated
high-temperature objects. As a result, FeverBlock
accurately delivers the temperature of up to 30
people simultaneously and 200 people per minute
– all on the fly.
The critical function of security screenings,
both passenger and baggage, is heavily reliant can be selectively configured and tagged according
on operator training, experience and attention. to localized requirements.
While traditionally these factors were considered Nuctech’s AI recognition system has been widely
a vulnerability, using AI the screening process adopted by industries including civil aviation,
can be significantly enhanced both in terms of customs and rail transportation, and as such, has
throughput and accuracy. With the help of deep
learning intelligent target recognition, security Using AI, the screening been deployed at several international transportation
hubs. With the help of intelligent target recognition,
equipment can automatically identify contraband
in complex baggage. In addition to greatly reducing
process can be every day, operators easily find contraband including
lighters, lithium batteries and other forbidden goods
the chance of human error, AI helps operators significantly enhanced carried by passengers.
reduce time-consuming and potentially dangerous
manual inspections.
both in terms of While continuously improving detection
algorithms, Nuctech constantly explores extension
throughput and accuracy applications based on IoT technology. By integrating
Strengthening core technologies a variety of IoT intelligent terminals, real-time
For CT baggage inspection systems, AI helps obtain baggage screening images can be shared to an AI
density distribution and the equivalent atomic algorithm update platform deployed at airports to
number distribution, shape, texture and other form a local characteristic database. With a deep
features of the bag. By combining image features
with physical attributes, its identification capability
for dangerous goods including drugs and explosives
has exceeded levels of legacy CT systems. ABOVE
Almost immediately, AI and machine learning Operational interface
capabilities can easily be integrated into existing for Nuctech FeverBlock
x-ray scanners. Nuctech’s WeKnow AI inspection
system supports operators by improving inspection
LEFT
Nuctech FeverBlock
efficiency and reducing false alarms. WeKnow infrared temperature
maximizes system operational life and return on screener
investment (ROI) by giving users the ability to grow
their detection capabilities as threats evolve.
Benefiting from years of AI and big data
technology development, Nuctech’s intelligent
target recognition algorithm automatically
identifies dozens of dangerous goods including
knives, guns, lighters, power banks, bottled
liquids, wildlife and plants. Target substances

SECURITY SOFTWARE
learning algorithm engine, the AI algorithm platform RIGHT

can constantly update the algorithms according to Operational interface
local characteristics and applications. of a baggage
screening system
using Nuctech’s
Cybersecurity WeKnow AI software
Cybersecurity is top priority for Nuctech products
and services, including WeKnow and FeverBlock. BELOW
By employing various measures and technologies, The Nuctech
Nuctech products meet global cybersecurity WeKnow 100 smart
imaging system
standards and requirements.
Mutual identity authentication and Transport
Layer Security (TLS) communication encryption
between the IoT device and server is used to
verify the digital certificate and ensure a secure
communications process. By utilizing the principle
of least privilege (POLP) – in which a user will only
be given the minimum level of access or Conclusion
permissions needed to perform their It is clear that the use of AI in airports greatly
job functions – Nuctech’s improves operational efficiencies – and we are
system ensures a only at the beginning of what can be achieved. In
proper separation addition to security, AI will also help with staffing
of powers and duties optimization, cost savings, time management and
between administrators increased convenience.
and users. Integrating AI into any business requires
In addition, globally intensive cooperation among all stakeholders
recognized encryption and strict adherence to global standards on the
standards (including AES-256) collection, storage and transmission of data.
for protecting sensitive data in the Bringing together airports, manufacturers, industry
networked system and devices has policymakers and government officials is the only
been implemented for data transmission way for the aviation ecosystem to securely realize
across the network as a standard practice. the full potential of AI. n

PASSENGER DOCUMENTATION
MÜHLBAUER n
RIGHT
The project provided
Mozambican residents
with access to high-
tech travel documents
such as electronic IDs
and eVisas
BELOW
Verification of the
passport data and eVisa
is carried out in person
BORDER
REVOLUTION
Local airports benefit from In 2018, the Republic of Mozambique set forth it was necessary to implement a comprehensive
plans to equip all borders and airports in the border control system, to identify and verify
enhanced security following country with state-of-the-art border control documents as well as the document holder. Such
Mozambique’s switch technology. Not only would the project mean a system needed to reliably register and manage
replacing hardware and software at the country’s all entry and exit data, while interfacing with
from paper documents 13 airports, 24 land borders and seven sea borders, third parties on a local and international level
to electronic visas but also ensuring that all Mozambican residents are to exchange information.
provided access to high-tech travel documents such
as electronic IDs and eVisas. Delivered at scale
Germany-based security specialist Mühlbauer Mühlbauer’s management systems were distributed
took on this far-reaching assignment. The project’s nationwide to 11 provinces and 177 districts, to all
scope was to install and ramp up a cutting-edge 13 airports, to 44 land, river and sea borders, and
solution for the issue and verification of multiple to 45 embassies and consulates worldwide. The
types of identification documents. At the same time, company established a new business location in
the capital Maputo, staffed with 60 employees, to
handle contract delivery, ongoing technical support
and training. More than 800 government employees
have been trained and empowered to operate and
maintain the highly sophisticated systems to date.
The complete solution was delivered in just six
months and put into full operation within 12 months
of the contract being signed.
Mühlbauer IT and software products observe
the highest security standards regarding data
transfer and data management. The enrollment
system can be operated online and offline
(depending on network availability) and consists
of four independently operable databases (citizen
data, foreigner data, travel documents and border
management), for four designated authorities, which
are all interlinked and interoperable for national
security and information purposes. The embassies
and consulates of Mozambique have been enabled
to issue biometric identification cards, electronic
travel documents and biometric emergency travel
documents for all citizens of Mozambique, as well
as visas for foreign visitors.
To further improve the services rendered, the
government of Mozambique is implementing an
eVisa portal this year, in close cooperation with

PASSENGER DOCUMENTATION
This secure and multilingual portal is separated

from the main visa system to reduce its appeal to
hackers and thus protect against potential attacks.
The application will then be submitted to the central
visa system for approval. When the application is
processed, the applicant will be informed via email
Until recently, a and will then receive an approved preliminary eVisa
traveler applying for document or the application rejection letter in the
a visa would have to
fill out the necessary
event of a negative decision.
paperwork and then The last and only step, which requires physical
send it by mail or attendance, is the personalization of the eVisa. On
physically take it to arrival at the airport, land border or at the embassy,
the local embassy the enrollment officer retrieves the application from
or consulate
the content management system (CMS), checks
the pre-enrolled data and captures the additional
applicant data. The process includes the verification
Mühlbauer, to complement and substitute the of the provided document (passport) and eVisa by
paper-based system. Until now, a traveler applying comparing the information with the system data.
for a visa must fill out the necessary paperwork and After successful verification, the approved visa or
Government employees then send it by mail or physically take it to the local visa stickers are handed out to the applicant. The
have been trained and embassy or consulate. The embassy or consulate

would then review the documents, process the
customizable and fully responsive system supports
all 15 visa types and can be extended if needed.
empowered to operate request and issue the visa.
The Mühlbauer eVisa Solution enables the
With its simplified handling and fast data transfer,
the state-of-the-art visa solution from Mühlbauer
and maintain the highly applicant to create an account online. He or she is ensures user-friendly application and prevents long
sophisticated systems asked to enter personal data, upload a portrait image
and supporting documents – including a passport
queues at border crossings and authorities. The MB
eVisa system is scheduled to go live in fall 2021. All
scan – and perform online payment or register that the newly implemented solutions make the southeast
they have already paid based on the receipt. African country a pioneer in digital identification. n
MÜHLBAUER TECURITY®
COMPREHENSIVE GOVERNMENT SOLUTIONS
Security is not a product, but one of the most valuable goods of a nation. The core of a holistic ID program is the constant capability to
increase and optimize the integrity of the national identification scheme. Mühlbauer is strongly committed to providing reliable and secure
government solutions for your citizens, thus creating trust and absolute confidence whilst meeting all your individual requirements.
Mühlbauer – Your Reliable Partner for Your National ID Program
www.muehlbauer.de

BAGGAGE HANDLING SOLUTIONS
BEYOND
AUTOMATION
Alstef Group is continuously striving to design agile,
innovative new products to integrate with its trusted
range of automated turnkey systems.
We design and engineer intelligence into our solutions

and provide our customers with the long-term benefits of
tailor-made automated baggage handling systems that
are future proofed for scalability, flexibility and efficiency.
BAGGAGE
HANDLING
94 96
ALSTEF Beumer

BAGGAGE HANDLING
ALSTEF GROUP n
VEHICLE FOR
CHANGE
Automated guided vehicle fleets provide a
dynamic way of scaling baggage systems to
handle individual and exception items at speed
ABOVE Alstef Group has been delivering baggage Scalable to requirements

The Alstef Group BAGXone handling, warehousing, distribution and Implementing a BAGXone fleet requires very
automated guided vehicle parcel sortation systems to countries all over the little infrastructure and is easily adapted to suit
world for more than 60 years and has amassed requirements with seamless commissioning. “Our
BELOW
Each BAGXone unit handles
a substantial amount of materials handling AGVs can do what the traditional baggage systems
individual items of luggage expertise. Taking its extensive knowledge do. They can cover short distances such as from
and transports them implementing automated guided vehicle (AGV) check-in to screening machines and then from the
independently of the static fleets in warehousing and distribution applications, screening machines to an early bag store or make-up
baggage handling system Alstef Group saw an opportunity to tailor an carousel, or they can cover long distances such as a
innovative baggage handling solution for the link between two terminals,” says Marino.
airport environment. BAGXone AGVs are highly durable, offering an
The Alstef Group BAGXone is a high-speed AGV average 30,000+ hour lifespan. However, the real
designed to handle individual bags in a variety benefit of a BAGXone AGV solution is that it is quick
of practical applications throughout the airport and easy to adapt to the scalability and redundancy
baggage handling process. Whether implemented requirements of any baggage system. If there are
to handle bags by exception such as oversize bags, increased capacity requirements or an expansion
rush bags, transfer bags and inspection bags, or as a of the baggage sorting system, new AGVs can be
standalone end-to-end baggage handling system in easily added to extend the fleet. A BAGXone solution
place of a conveyor-based system, a BAGXone AGV synchronizes with existing baggage flows for
solution offers greater flexibility than ever before. ultimate control of the baggage handling process.
“Often, the biggest challenge for an existing The BAGXone operates at speeds ranging from
airport looking to increase capacity is the 3m/s for short distances in mixed zones to 7.5m/s for
availability of space to extend the baggage system,” long-distance connections and offers acceleration/
says Philippe Marino, airport systems director at deceleration of 1.5m/s2 to 2m/s2 providing highly
Alstef Group. “The BAGXone can work within these dynamic responsiveness. Designed and tested to
spatial constraints – safely and reliably – and for operate on catwalks, concrete, asphalt, steel grating
new terminals, a BAGXone solution can completely and metal plates, and operating on slopes of up to
replace the need for a traditional conveyor system, 10%, the BAGXone is adaptable to the variables of
offering ultimate flexibility.” any airport environment. The performance of the

BAGGAGE HANDLING
AGV fleet and its intuitive design enable horizontal

transfer or dynamic transfer from above, ensuring
seamless transition and interfacing to existing
baggage handling conveyors and chutes for loading
or unloading of bags.
Navigational awareness
A BAGXone unit knows its position and its
environment in real time. With localization
technology and advanced navigation systems,
area reflectors and contour navigation assist
routing by aiding trajectory accuracy according
to environmental factors such as height limits and
speed zones.
The BAGXone AGVs are assigned to tasks
according to their status, location and the necessary
reactivity criteria. The control software enables
remote control of the AGVs and visualization of
their status. Fleet communication is based on a wi-fi
system-specific, highly secure protocol. Additionally,
BAGXone AGVs apply ‘opportunity charging’ to
maintain fleet performance. The BAGXone will
return to its charging dock when not in use, ready
to return to operations as required.
The solution seamlessly integrates with the
Alstef Group BagSort baggage handling sortation, system operations,” says Marino. “We know this
allocation and control software. It is controlled by technology has a lot to offer airports looking for
AGV Manager software and operating support tools flexible, reliable alternatives to traditional baggage
to ensure the overall system performance including handling systems.”
the management of flows and crossings between
AGVs to maximize movement combinations. AGVs for ULDs A BAGXone solution can
The AGVs are supervised by a fleet management
module providing the required performance and
Looking to the future, Alstef Group is now working
on a concept for an AGV capable of indoor/outdoor
completely replace the
responsiveness for the long-term operation of the use to take filled unit load devices (ULDs) from need for a traditional
baggage system installation.
One of the biggest development considerations
baggage make-up to the aircraft or to bring ULDs
from the airplane to the reclaim carousel unload
conveyor system
is safety and the BAGXone AGV solution was points. “While the operating environment for the Philippe Marino, airport systems director at Alstef Group
designed with safety at its core. Safety laser scanners ULD AGVs is a bit more complex, the benefits of
guarantee reliable navigation. A BAGXone will come autonomous vehicles to the airports are significant
to an automatic halt if a person appears in the safety and we have the knowledge and skills to help deliver
field and when clear, will automatically restart, an innovative, cost-efficient solution,” says Marino.
reducing downtime. “Our goal is to offer airports all the options for
“We are excited about the possibilities for airports scalable, futureproofed operational efficiency of
to incorporate BAGXone AGVs into their baggage their baggage handling systems.” n
ABOVE
The BAGXone solution
can be integrated easily
with existing legacy
baggage systems
LEFT
The BAGXone units are
aware of their location
and surroundings and can
adapt to the environment
in real time

BHS DATA ANALYSIS
BEUMER n
NUMBERS
GAME
Data analysis holds the key to operating and maintaining the
baggage handling system with limited staff
Passengers are traveling again, and airports are that O&M staff have needed to be available on a
seeing increased volumes in the baggage kilometer-long system to be able to react, at any
handling system (BHS). The problem is that, in the point and at any time.
aftermath of Covid-19, the numbers of staff available But this practice has led to numerous
to operate the baggage systems have been reduced. inefficiencies in baggage handling operations.
For airports, this means that there are concerns Inspections are scheduled even when there are no Data has always
about how to cope when a problem is encountered
or if there is another lockdown.
problems, which has led to over-maintenance of
the system. And responses to problems have always
been available to
In times when greater flexibility is needed been reactive, occurring only after the problem has airports, but it is
regarding additional personnel, how can airports
ensure that the BHS operation will be smooth when
happened. Using data analytics enables airports
to optimize operations and ensure a smooth BHS only recently that
there are fewer operations and maintenance (O&M)
staff available?
operation with fewer O&M staff.
In fact, the data has always been available to
data analytics has
This ‘new world’ reality can be addressed by airports, but it is only recently that data analytics been used
integrating an advanced BHS with data-driven has been used. The data required for increased
technologies. Using these technologies, an airport operational efficiency can be sourced throughout
can shift operations from being corrective or the BHS. This includes data from the BHS alarm logs,
preventive to being proactive. With a modern BHS, sensors, event logs and the other data that can be
and by using data, airports do not need the same captured by the system. Airports can make informed
levels of O&M as before to maintain previous levels decisions based on the analysis of existing data if
of operation. the system supplier has specialized knowledge in
To guarantee optimal BHS performance, airports collecting, analyzing and classifying data. Mobile
have traditionally needed perpetual capacity to observers or intelligent trays can also be used as
react to any problem. In effect, this has meant sources of data, as well as intelligent sensors and

BHS DATA ANALYSIS
Airports can make informed

decisions with fewer staff based
on the analysis of data from the
BHS alarm logs, sensors and
event logs, among other sources
camera technology. All this data can be collected for forecasting and planning. The data analytics will
and forwarded to the cloud using the software also enable airports to build improved maintenance
infrastructure from the BHS supplier. schedules and to streamline their teams.
Working together, airports and BHS solution
Eliminating BHS inefficiencies providers can find optimal ways to use their data.
Crunching the numbers can successfully turn The data can help the airport to identify and
data into valuable insights that can drive greater establish routines as well as to define alarm filters
efficiencies. With an intelligent BHS, log files can with agreed margins of error. The informed decisions
be explored to find patterns that explain where, that airports then make will mean that staff can be
how and why something has failed. By going beyond allocated to fit the BHS operations.
simple statistics, data analytics can show patterns The use of data analytics, combined with a modern
such as a high number of ‘no reads’ occurring when a BHS, can deliver a paradigm shift in how the BHS is
flight arrives. operated. Airports will no longer need a high level
This type of analysis has previously been a of resources as the potential for using data analytics
time-consuming, manual task. Alternatively, the becomes increasingly evident.
problem may never previously have been identified. Baggage system operations will be taken beyond
The combination of the data, however, with the manual and corrective procedures and into
right filters and algorithms, enables the system predictive and prescriptive operations. Airports will
to perform this exploration automatically so that be able to limit O&M to essential operations and
airports can react and correct problems without spread the O&M work over a longer period. This shift
waiting for reports. will make more flexible use of the airport staff and
With the quality of data improving all the time, the achieve greater overall efficiency with leaner BHS
opportunity to optimize operations will continue to teams. The effective use of data analytics will help
deliver improvements. Airport management will be airports to handle higher passenger numbers without
able to rely on customized dashboards and reports compromising the quality of the BHS operations. n
SOME THINK
AIRPORT
EFFICIENCY
HAS REACHED
ITS LIMITS.
WE THINK
DIFFERENT.
beumer.com
CrisBag_PassengerTerminal_World_200x132_EN_Print.indd 1 16.08.21 16:20

MISSION-CRITICAL DATA
DAN SYMONDS n
CONSTRUCTION UPDATE
Passenger Terminal World ’s annual roundup of airport
construction projects around the globe
ASIA/AUSTRALASIA Changi Airport

Location: Singapore
Project: Changi Airport Terminal 5 will add an
initial capacity of up to 50 million passengers
per annum to what is already one of the
busiest international airports in the world.
T5 will be linked to the other terminals,
allowing the expanded Changi Airport to be
operated as a single, integrated airport for
ease of transfer between different terminals,
Gold Coast Airport
with airfield operational efficiency. New
Location: Australia
facilities, such as navigation aids, airfield
Project: Airport expansion comprising
lighting systems and a fire station, will also
a new 30,000m2 three-level terminal,
be constructed.
including aerobridges, that will double the
Adelaide Airport Start: 2018
floor area of the existing terminal and offer
Location: Australia Completion: Estimated 2030s
more flexibility to service domestic and
Project: Expansion of the main terminal to Main architects/construction: Kohn Pedersen
international services.
upgrade international arrivals and departures Fox, Heatherwick Studio
Start: 2019
and create more retail and dining options Completion: 2022
for domestic and international travelers. Delhi Noida International Airport
Cost: US$267m
The expansion will include a second, longer Location: India
Architect: Hassell
baggage belt for arrivals, more space for Project: Construction of a new terminal
emigration and immigration processing, complex, runway, taxiways and aircraft
Hanthawaddy International Airport
expanded security screening, a larger duty- parking, air traffic control tower, cargo
Location: Myanmar
free precinct for arrivals and departures, facilities and ancillary buildings spanning
Project: Construction of an international
and expanded dining and retail options. The over 1,335ha on the outskirts of Greater
airport with capacity for 12 million
retail and dining precinct across domestic Noida in Jewar.
passengers per annum, with the potential
and international areas will be increased by Start: 2021
to serve up to 35 million.
80% to 7,200m2. The first stages of concourse Completion: 2024
Start: 2013
refurbishment, including new retail spaces, Completion: 2022
opened on February 26, 2020. Goa Airport Cost: US$1.5bn
Start: 2018 Location: India Construction: Yongnam Holdings, JGC
Completion: 2022 Project: Development plan and masterplan Corporation, Changi Airport Planners and
Cost: US$119m for a new 40,000m2 terminal with capacity Engineers
Architect: Hassell for five million passengers per annum in the
first phase. Hollongi Airport
Auckland Airport Start: 2016 Location: Arunachal Pradesh, India
Location: New Zealand Completion: May 2022 Project: Construction of a new airport
Project: Construction of a new domestic Cost: US$202m on a greenfield site, including a 4,000m2
terminal that will be around three times Architect/engineer: GMR Group domestic terminal building equipped
the size of the current domestic facility, with eight check-in counters. The terminal
with shared check-in for international and building will be energy efficient and
domestic travelers. It will include expanded incorporate systems such as rainwater
contiguous security screening and large, harvesting and sustainable landscaping.
light-filled dwell spaces with views across Start: 2020
the airfield to Manukau Harbour. A new Completion: November 2022
transportation hub is also planned for
outside the existing international terminal,
providing a new covered pick-up/drop-off
area, valet services and covered parking lots
connected to the terminal by an enclosed
pedestrian bridge.
Start: 2022
Completion: TBC
Cost: US$706m

Hong Kong International Airport Kansai International Airport Pune Airport

Location: Hong Kong Location: Japan Location: India
Project: Expansion of Terminal 2 as part of Project: Renovation of Terminal 1 including Project: Development of a new terminal
the Three-Runway System project at HKIA, the relocation of domestic operations and capable of processing 2,300 passengers
which the airport says will enable arrivals and expansion of the international area. The (1,700 domestic and 600 international)
departures from one terminal and increase project will also introduce self-service check- during peak hours, equipped with five
overall passenger capacity. in and bag-drop facilities, as well as smart boarding bridges, 34 check-in counters
Start: 2020 lanes and e-gates. and an in-line baggage handling system.
Cost: US$1.6bn Start: 2021 Start: 2020
Contractors: Balfour Beatty, Gammon Completion: 2026 Completion: 2022
Contractor: Obayashi
Suvarnabhumi International Airport
Long Thanh International Airport Location: Thailand
Location: Vietnam Project: Phases 4 and 5 of the expansion
Project: Construction of the largest of Suvarnabhumi Airport will add a second
international airport in Vietnam. satellite terminal, a third terminal and a fourth
Start: 2016 runway to bring total capacity to 150 million
Completion: Phase 1, 2025 passengers per annum.
Cost: US$5.2bn Start: 2021
Architect: Heerim Architects & Planners Completion: 2030
Masterplan: ADP Ingénierie Cost: US$4.3bn
Honiara International Airport
Location: Solomon Islands
Project: Construction of a new departure
terminal, taxiway and apron as well as
the repair and refurbishment of existing
infrastructure and the installation of new
flood control mechanisms and lighting.
Start: 2019
Woods Bagot
Completion: June 2022
Cost: US$33.8m
RSH+P
Contractor: Kitano Construction Corporation
Melbourne Airport Taiwan Taoyuan International Airport
Incheon International Airport Location: Australia Location: Taiwan
Location: South Korea Project: The redevelopment of Terminal 3 Project: Construction of a new Terminal
Project: Construction of the airport’s fourth (T3) will provide Melbourne Airport with 3 building, including boarding gates,
runway and expansion of the second enhanced terminal and operational facilities concourses and a multifunctional building.
passenger terminal (T2) to accommodate to meet medium-term domestic premium The terminal will cover approximately
increasing passenger traffic in the region. and economy passenger growth out to 641,000m2.
Start: 2017 2028. The project includes a new T3/4 façade Start: 2015
Completion: 2024 that unites the two standalone terminals; a Completion: 2026
Cost: US$4.2bn dedicated T3/4 link into Terminal 4, which Cost: US$1.5bn
provides consolidated domestic security Architect: Rogers Stirk Harbour + Partners
Indira Gandhi International Airport screening; and a revamped passenger Construction: Samsung C&T
Location: India experience connecting Pier E and Terminal 4
Project: Masterplan involving three phases Departures and a new retail precinct toward Veer Savarkar International Airport
running from 2018-2021, 2021-2025 and 2026 the entry to Pier E. Location: India
onward. Phase 3A commenced in August Start: April 2021 Project: Construction of a new terminal
2019 and will increase passenger handling Completion: 2022 building to increase capacity. With a total
capacity to 100 million per annum in the next Cost: US$14.5m area of 41,000m2, the terminal will be able
three years and enhance the airside capacity Architect: Woods Bagot to handle 1,200 passengers per hour and
to handle 140 million passengers per around five million passengers annually.
annum. This phase will include integration Navi Mumbai Airport The terminal building will comprise three
of the departure and arrival terminals of T1, Location: India levels: the ground floor will be used as a
construction of a new T1 apron, a fourth Project: Greenfield project able to handle remote arrival, departure and service area;
runway, dual elevated Eastern Cross Taxiways 60 million passengers per annum upon the upper ground floor will have entry gates
(ECT), landside developments for circulation completion. for departures and an exit gate for arriving
and connectivity improvements, and T3 Start: 2018 passengers; and the first floor will function as
modification works. Completion: 2032 a waiting lounge for international passengers.
Start: August 2019 Cost: US$2.4bn Start: 2020
Completion: June 2022 Architect: Zaha Hadid Architects Completion: 2022
Architect/engineer: GMR Group

Juan Santamaria International Airport EUROPE/EURASIA

Location: Costa Rica Almaty Airport
Project: Construction of an international Location: Kazakhstan
airport in Alajuela to replace the existing Project: Airport operator TAV will construct
airport. a new international terminal that will double
Completion: 2027 the airport’s capacity to more than 14 million
Western Sydney Airport

Cost: US$3.5bn passengers annually.
Architect/engineer: Mott MacDonald Start: 2021
Completion: Within three years
Luis Muñoz Marín International Airport Cost: US$200m
Location: Puerto Rico
Western Sydney International Airport Project: Capital improvements project to
Location: Australia improve aviation services and add to the
Project: Construction of a new 75,000m2 passenger experience.
airport with a capacity of 10 million Start: 2012
passengers per annum in the first phase, Completion: 2052
rising to 82 million passengers by 2060. Cost: US$1.4bn
Upon completion, the airport will be the
largest international gateway to Australia. Norman Manley International Airport
Start: 2021 Location: Jamaica
Completion: Phase 1, 2026 Project: Three-phase airport expansion
Cost: US$4bn and development program.
Amsterdam Airport Schiphol
Architect/engineer: Woods Bagot/Arup Start: 2006
Location: Netherlands
Construction: Multiplex Completion: 2022
Project: Construction of a new terminal
Cost: US$130m
to the south of the Schiphol Plaza, able
Yantai Penglai International Airport to accommodate 14 million passengers;
Location: China Queen Beatrix International Airport
construction of a new flexible pier to
Project: Construction of a new 158,000m2 Location: Aruba
accommodate wide-bodied aircraft; and
Terminal 2 that will be able to process 23 Project: Aruba Airport’s Gateway 2030
redevelopment of Departure Hall 1 and
million passengers by 2030. project encompasses redevelopment and
Departure Lounge 1.
Start: 2018 expansion of the airport, including a new
Start: 2016
Completion: TBC immigration and security hall plus a new
Completion: Departure Hall, 2021; Departure
Architect/engineer: Aedas retail and F&B plaza.
Lounge, 2025
Start: 2019
Architects: BenthemCrouwel-NACO
Completion: 2030
CENTRAL AMERICA/SOUTH AMERICA/ Architect: NACO
Belgrade Airport
CARIBBEAN Location: Serbia
Cusco International Airport Project: Extension and modernization of the
Location: Peru existing terminal, including the introduction
Project: Construction of an entirely of a smart flow-management system. On
new airport with capacity for six million completion, the airport will be able to
passengers annually. handle 15 million passengers per annum.
Start: 2015 Start: 2021
Completion: 2024 Completion: 2024
Cost: US$770m
Birmingham Airport
Corgan
Guadalajara Airport Location: UK

Location: Mexico Princess Juliana International Airport (SXM) Project: Masterplan to improve, modernize
Project: Construction of an additional Location: Sint Maarten and extend facilities, including a larger
runway and new terminal building as Project: The Sint Maarten Airport Terminal departures lounge with more seating, shops
well as a redesign of the commercial Reconstruction Project will restore the and restaurants, and a glass mezzanine, as
space in the existing building. terminal after damage incurred during the well as a new baggage sorting area, larger
Start: September 2020 2017 hurricane season. The project involves security area and improved arrivals area.
Completion: 2026 the complete replacement of the building Start: 2018
Cost: US$500m envelope, interiors, finishes, major systems, Completion: 2030
BHS and passenger boarding bridges as Cost: US$617m
Jorge Chávez International Airport well as upgrades to help mitigate future
Location: Peru hurricane damage.
Project: Construction of a second terminal Start: 2021
and runway. Completion: 2023
Start: 2018 Cost: US$100m
Completion: 2023 Architect: Corgan
Cost: US$1.5bn Contractor: Ballast Nedam International
Architects/engineers: FCC Construction, Projects
Salini Impregilo, AECOM

Bodø Airport Göteborg Landvetter Airport

Location: Norway Location: Sweden
Project: Nordic and Asplan Viak were Project: Northern expansion of the main
commissioned by Bodø municipality to terminal, including a consolidated security
create an urban development plan for checkpoint, a modern baggage facility able
the town itself and the local airport. Two to house larger x-ray equipment, and an
scenarios for the period 2025-2065 were environmentally certified seven-story hotel
explored, both including a complete urban operated by Scandic.
development with commercial areas and Start: 2017
17,000 new homes. Completion: 2022
Completion: 2024-2026 London City Airport
Architects: Nordic – Office of Architecture, Location: UK
Asplan Viak Project: The City Airport Development
Program (CADP) includes expanding
the existing terminal by 24,500m2 and
completely reconfiguring its internals
Fraport /Christoph Mäckler Architekten
and externals; constructing a three-story

passenger pier; creating eight new aircraft
stands; and constructing a new parallel
aircraft taxiway. The upgrade will increase
Helsinki Airport annual passenger movements from 4.5 to
Location: Finland 6.5 million passengers by 2025.
Project: Airport development program Start: 2017
including expansion of the terminal by Completion: 2022
Frankfurt Airport 103,000m2, doubling of wide-body aircraft Cost: US$626m
Location: Germany gates from 8 to 16, 50% increase in baggage Delivery partner: Bechtel
Project: The new Terminal 3 facility is being handling capacity, 50% increase in passport
built to strengthen the airport‘s hub function control capacity, a multimodal travel center London Gatwick Airport
in Europe and has been conceived as and 450,000m2 of renovated apron. Location: UK
the centerpiece of a long-term strategic Start: 2014 Project: Ongoing capital improvement
expansion project. Its modularity makes it Completion: 2023 plan including the expansion of the North
possible to flexibly schedule the construction Cost: US$1.1bn Terminal and South Terminal departure
and opening of different parts depending lounges, and upgrading shopping facilities.
on the need for extra capacity. By the time it Completion: Phased 2019-2024
is finished, it will be able to handle up to 25 Cost: US$1.37bn
million passengers a year.
Start: 2015
Completion: 2026
Cost: US$4.3bn
Architect: Christoph Mäckler Architekten
Geneva Airport
Location: Switzerland
Leeds Bradford Airport
Project: Rebuilding the three satellites
Location: UK
dedicated to passenger boarding to
Project: Construction of a state-of-the-art
adapt them to aircraft modernization,
terminal extension to provide a better
the constraints of the airport process and London Heathrow Airport
passenger arrival experience, including
passengers’ needs in terms of comfort. Location: UK
significantly larger immigration and baggage
The airport will also undertake a major Project: Construction of a third runway,
reclaim areas, improved departure gate
transformation of Terminal 1 to improve new passenger facilities and supporting
facilities, more retail and F&B outlets, and
passengers’ comfort and satisfaction. development.
additional free seating.
This project will enable Geneva Airport Start: 2022
Start: 2018
to significantly increase service quality Completion: 2026
Completion: 2023
and boost its potential for dozens of Cost: US$17bn
Architect: Watson Batty Architects
years to come. Main architects/construction firms: Arup,
Start: Satellites, 2025; Terminal 1, 2026 Atkins, Grimshaw, Mott MacDonald, Jacobs,
Completion: Satellites, 2031; Terminal 1, 2032 Quod, Wood

Malta International Airport MIDDLE EAST & AFRICA

Location: Malta Entebbe International Airport
Project: Expansion of the terminal to Location: Uganda
31,200m2, including 25 new check-in desks, Project: Three-phase expansion of the
a new screening area with an additional four passenger terminal building and improved
lanes, an expanded departure lounge and wayfinding.
Nordic - Office of Architecture

15 new gates. The project also includes a Start: Phase 1, 2014
new food hall, a new immigration area for Completion: 2033
arrivals and a larger baggage reclaim area Cost: US$300m
with nine belts.
Start: January 2020 King Abdulaziz International Airport
Completion: 2023 Location: Saudi Arabia
Cost: US$118m Project: Construction of two new terminals
Stockholm Arlanda Airport across an area of 810,000m2, including
Manchester Airport Location: Sweden passenger lounges, a new concourse with
Location: UK Project: Nordic is currently working on 25 additional passenger bridges, air bridges
Project: The Manchester Airport Transformation implementing the masterplan for Stockholm and moveable gates, and apron and taxiway
Program includes expansion of Terminal 2 Airport, and has completed tender documents modifications.
(completed), improvements to Terminal 3, for the developed design for the new Pier Start: 2013
airside transfer facilities, US pre-clearance G. Nordic is also assisting Swedavia with Completion: Phase 1, 2018; Phase 2, 2025;
facility, security hall, self-service check-in upgrading the entire baggage handling Phase 3, 2035
facilities, additional F&B and retail outlets, system at Terminal 5. Cost: US$7.2bn
construction of stands and piers, and Start: 2015
improved road access. Completion: 2023
Completion: Phased until 2024 Architect: Nordic – Office of Architecture
Cost: US$1.2bn
Vienna International Airport
Munich Airport Location: Austria
Location: Germany Project: Renovation of Terminal 2 and
Foster + Partners
Project: Construction of a new pier that will Pier East, and the construction of a large
be linked to the existing A and B modules additional building, the 70,000m2 T3
of Terminal 1, and will extend 340m into the Southern Enlargement. Once complete,
western apron. Centralized control areas, the airport will benefit from a new central
security checkpoint, an additional baggage Kuwait International Airport
high-end retail and restaurant units and Location: Kuwait
additional lounges will enhance Terminal 1’s claim area, more space at the gates, and new
shopping and F&B offerings. Project: A passenger terminal aimed at
service standard and upgrade the airport increasing capacity to 13 million passengers
experience for passengers. The area of Start: 2019
Completion: 2023 per annum, with the flexibility to increase to
expansion, including all modifications, will 25 million and to accommodate 50 million
total more than 93,000m2. Cost: US$589m
passengers with further development.
Cost: US$536m Cost: US$4.3bn
Architects: Foster + Partners, Gulf Consult
Oslo Airport
Location: Norway Red Sea International Airport
Project: The expansion of Pier East at Oslo Location: Saudi Arabia
Airport will add 30,000m2 of space to the Project: Construction of a greenfield airport
non-Schengen area. This includes a US pre- that will act as the gateway to the Red Sea
clearance area, commercial areas, offices Project – a newly developed luxury tourism
and a new baggage handling system. destination in the Middle East. The airport
Start: 2015 Vilnius Airport will serve one million passengers a year by
Completion: 2022 Location: Lithuania completion, with a peak capacity of 900
Cost: US$363m Project: Construction of a 14,400m2 passengers per hour. Visitor numbers will be
Architect: Nordic – Office of Architecture passenger terminal as well as the limited to one million, based on the area's
redevelopment of another 34,000m2 of environmental carrying capacity.
access areas. The facility will be built in Start: 2020
the northern area of the airport, between Completion: 2030
the existing terminal and the recently Architect: Foster + Partners
constructed VIP terminal, increasing the total
area of Vilnius’s terminals by one-third, and
passenger capacity from the current 900 to
2,400 passengers per hour.
Start: 2020
Completion: 2022

Chicago O’Hare International Airport Gerald R Ford International Airport

Location: Illinois Location: Michigan
Project: Construction of two new satellite Project: Project Elevate is a three-phase
concourses covering 111,500m2. The development expansion beginning with an
concourses form part of the O’Hare Global extension of Concourse A to accommodate
Terminal, which is a major phase of the projected passenger growth over the next
O’Hare 21 Program, a historic plan that 20 years.
seeks to transform the airport campus Start: Spring 2020
through its largest-ever terminal area Completion: 2022
expansion and revitalization. Cost: US$90m
Start: 2022
Roland Garros International Airport Cost: US$1.4bn Hartsfield-Jackson Atlanta International
Location: Reunion Island Architect: Skidmore, Owings & Merrill Location: Georgia
Project: The world’s first bioclimatic Project: The extension of Concourse T will
passenger terminal, which will increase include five additional gates. Construction
airport capacity to three million by 2022. of a new Concourse G will include 10 gates
Start: 2018 and connection to the International Terminal.
Completion: 2022 ATL’s Plane Train will be extended to the east
Cost: US$89.5m to serve Concourse G, and to the west to
Architect/engineer: AIA Life Designers create an improved train turnback that will
improve the efficiency of the train system.
Sharjah International Airport Start: 2017
Location: United Arab Emirates Completion: 2022
Project: A new passenger terminal that
will increase airport capacity to 20 million Dallas/Fort Worth International Airport John F Kennedy International Airport
passengers per annum by 2027. Location: Texas Location: New York
Start: 2017 Project: Modernization of Terminal C with Project: Construction of a new Terminal 1 as
Completion: 2022 the renovation of nearly 80,000m2 of space. part of an overall US$13bn redevelopment of
Cost: US$408m The project will also see the expansion of the entire JFK campus, envisioned to serve
Architect/engineer: ADP Ingénierie gate capacity in Terminals C and A to address as the new gateway to New York. Terminal 1
future growth. will have 23 international wide-body aircraft
Start: 2021 gates and will offer a world-class passenger
Completion: 2026 experience. It is anticipated to be one of the
NORTH AMERICA
Cost: US$2bn world's top five terminals when complete.
Cost: US$7bn
Denver International Airport Completion: 2025
Location: Colorado Architect: PGAL
Project: Renovation of the Great Hall
including the addition of 34 automated
screening lanes, each serving 8,500
passengers per hour.
Start: 2018
Completion: 2023
Cost: US$770m
SOM/ATCHAIN
Bradley International Airport George Bush Intercontinental Airport
Location: Connecticut Location: Houston, Texas
Project: A new 130,000m2 transportation Project: The International Terminal Redevelop
center including accessible car rental services Project includes full renovation and expansion
opposite Terminal A. of the existing Mickey Leland International Kansas City International Airport
Start: 2019 Terminal D concourse, the addition of an Location: Missouri
Completion: 2022 international concourse called Pier D West, Project: At 93,000m2, the Kansas City
Cost: US$210m and a new baggage screening facility. International Airport New Terminal, Build KCI,
Architect: PGAL Arriving passengers will disembark at one of is the largest single infrastructure project in
Structural engineer: Walter P Moore 19 new gates, all of which can accommodate the city’s history. The terminal will include
Contractor: Austin Commercial/KBE wide-body aircraft. The project also includes 39 gates with the ability to expand to 50 in
renovation of the existing Federal Inspection the future. The project will also include a
Services facility and a new International 6,300-space parking structure along with
Central Processor. landside and airside improvements.
Cost: US$1.2bn Cost: US$1.5bn
Architects: Fentress Architects for the Mickey Architects: Skidmore, Owings & Merrill
Leland International Terminal; HOK for the (SOM)
Central Processor and Federal Inspection
Services facility
Structural engineer: Walter P Moore

Long Beach Airport

Location: California
Project: Phase 2 overhaul of the airport’s
main terminal building and surrounding
structures, including upgrades to the
ticketing counter area, historic rehabilitation
of the terminal building, the relocation of
rental car services from outside bungalow
buildings to inside, and the addition of pre-
security amenities.
Start: 2020 Memphis International Airport
Completion: 2022 Location: Tennessee
Cost: US$80m Project: Modernization of Concourse B.
Newark Liberty International Airport
Architects/construction: Swinerton Builders, The multiphase, multiyear plan includes
Location: New Jersey
Corgan, Studio One Eleven, VCA Engineers the addition of moving walkways, wider
Project: The Consolidated Rental Car Facility
corridors, larger boarding areas, higher
and Public Parking facility, adjacent to the
ceilings and natural lighting. The plan will
Markus Mainka - stock.adobe.com
new Terminal 1, will consolidate multiple

consolidate airline, retail and F&B operations
rental car facilities into a single, six-level
in Concourse B. Retail and food/beverage
facility, including 3,000 rental car stalls and
options will remain intact in the ticketing
2,700 public parking spaces that will connect
area. The project includes the removal of
all terminals via an elevated pedestrian bridge.
the south ends of the A and C concourses
Start: 2016
to give aircraft unobstructed access to the
Completion: 2023
entire B concourse.
Cost: US$500m
Start: 2018
Architect: PGAL
Completion: 2022
Structural engineer: Walter P Moore
Cost: US$245m
Los Angeles International Airport Contractor: Austin Commercial/VRH JV
Architects: Alliiance, UrbanARCH
Location: California
Project: The Midfield Satellite Concourse Orlando International Airport
Miami International Airport
(MSC) South will be an eight-gate, two- Location: Florida
Location: Florida
story, pre-engineered structure connected Project: South Terminal Complex – a new
Project: Capital improvement program for MIA
to the MSC North, which is currently under international terminal building with ticketing,
that will fund up to US$5bn in airport-wide
construction on the airfield west of the Tom security, customs and passport control, and
modernization projects over the next 5 to 15
Bradley International Terminal. baggage claim. The design of the new South
years. This will include the redevelopment
Start: September 2019 Terminal C reflects the Orlando Experience,
of Concourses E and F; an expanded South
Completion: 2023 featuring the natural aspects of sky, water
Terminal (Concourses H and J); renovated
Cost: US$150m and foliage while urban design strategies
Concourse D gates to accommodate
Architect: Woods Bagot create civic spaces for passengers. Inside
additional wide- and narrow-body aircraft,
the terminal, interactive screens will give
and larger regional jets; two new hotels and
Los Angeles International Airport travelers a glimpse of Central Florida.
other miscellaneous landside projects; and
Location: California Start: 2015
expanded aircraft parking positions and
Project: Renovation of Terminal 6, including Completion: 2022
warehouses for cargo operations.
a complete overhaul of the gate areas and Cost: US$2.8bn
Start: 2019
lounges, and the replacement of passenger Architect: Fentress Architects
Completion: 2039
boarding bridges. Cost: US$5bn
Start: 2021 Pittsburgh International Airport
Completion: 2023 Location: Pennsylvania
Cost: US$230m Project: A new 65,000m2 terminal building
Designer: Rivers & Christian with increased indoor space for social
distancing, new green outdoor terraces
airside, modernized check-in areas, security
checkpoints and baggage claims. A five-
story garage with a 3,000-car capacity and a
rental car facility will also be built on the site.
Start: 2017
Completion: 2025
Nashville International Airport Cost: US$1bn
Location: Tennessee
Project: Concourse D construction, terminal
wings expansion, terminal lobby renovation
and international arrivals facility construction.
Start: 2017
Completion: 2023
Cost: US$292m
Architect: Fentress Architects

Portland International Airport Southwest Florida International Airport

Location: Oregon Location: Florida
Project: Complete redevelopment and Project: Transformation of more than
expansion of Concourse B and the demolition 164,000ft2 of terminal space, including the
of Concourse A, new concessions and F&B consolidation of TSA checkpoints into a
offerings, and the creation of more new 16-lane configuration and providing
transportation options including a flexible additional seating, walkways and concession
transit hub with 2,225 close-in parking spots space.
and on-site car rentals. A new Main Terminal Start date: October 2021
will double the airport’s footprint. End date: 2024
Toronto Pearson International Airport
Completion: 2021-2025 Design consultant: Atkins North America
Location: Canada
Cost: US$215m Contractor: Manhattan Construction
Project: Redevelopment and expansion
Architect/construction: ZGF Architects,
of Terminals 1 and 3, including Pier G
YGH Architecture St John’s International Airport
(Terminal 1) and the Baggage Handling
Location: Canada
Improvement Program (Terminals 1 and 3),
Salt Lake City International Airport Project: Expansion of the existing terminal
to accommodate passenger numbers that
Location: Utah building. Phase 1 (east expansion) added
are forecast to grow from 49.5 million in
Project: Terminal redevelopment that will 13,500m2 to the three floors of the existing
2018 to some 85 million by 2037.
consolidate the airport’s three current building and greatly expanded the range
Start: 2020
terminals into one large, three-level terminal of passenger services, especially in the
Completion: 2024
with separate levels for departures and departures lounge. Phase 2 (west expansion)
Cost: US$1.9bn
arrivals. In addition, the construction of a will include a 9,300m2 expansion of the
new North Concourse to replace the existing arrivals area, with more baggage carousels
gates on Concourses B, C and D. being added, further expansion of the
Start: 2014 departures lounge, three additional gates
Completion: Phase 1, 2021; Phase 2, 2022 and passenger loading bridges, and an
Cost: US$4.1bn expanded Customs and Immigration area.
Architect: HOK Start: Phase 1, 2014; Phase 2, 2017
Completion: Phase 1, 2018; Phase 2, 2022
Cost: US$243m
Vancouver International Airport

Location: Canada
Project: YVR 2037 Master Plan for expanded
terminals, new taxiways, a geo-exchange
heating and cooling system, and upgraded
San Francisco International Airport roads and bridges. The project will increase
Location: California Tampa International Airport capacity to 35 million passengers per annum.
Project: Harvey Milk Terminal 1 Boarding Location: Florida Completion: 2037
Area B and Harvey Milk Terminal 1 Center Project: Phase 2 of the airport’s three-phase Cost: US$4.2bn n
(completed). When complete, this expansion project includes a curbside
international and domestic concourse will expansion and 9ha commercial development
offer 24 gates and a landside Terminal 1 around the rental car center. The commercial
Center. Targeting LEED Platinum, the terminal development area will include an office
emphasizes innovative technologies and a building, a convenience store with gas
sense of place. station, a hotel, a commercial curb to
Start: 2015 accommodate transit and other ground
Completion: Phased to spring 2024 transportation, and connections to regional
Cost: US$2.4bn train networks. The curbside expansion
Main architects: Harvey Milk Terminal 1 includes new express lanes exclusively for
Boarding Area B – Austin Commercial & passengers without checked luggage, a
Webcor Builders joint venture, HKS, Woods customer service upgrade that builds on
Bagot, ED2 International, KYA; Harvey Milk Tampa International’s legacy of innovation.
Terminal 1 Center – Hensel Phelps, Gensler, The projects are part of a three-phase plan
Kuth Ranieri that will enable the airport to serve 34 million
passengers annually – nearly double the
current passenger volume – while remaining
in its existing footprint.
Start: January 2019
Completion: 2022

COMPANY PROFILES
REFERENCE AND CONTACT DETAILS FOR ADVERTISERS AND COMPANIES FEATURED IN THIS ISSUE
ADB Safegate Beumer Group AS

ADB Safegate provides integrated solutions that improve Specializing in high-speed baggage handling system
efficiency, safety and environmental sustainability and solutions, integrating technology for security screening,
reduce operational costs for airports, airlines and air storage, sortation and transportation of departure, Fentress Architects
navigation service providers (ANSPs). The company transfer and arrival baggage, Beumer Group makes Global design firm Fentress Architects passionately
works with airports and airlines to solve operational use of digital capabilities such as data analytics for pursues the creation of sustainable and iconic
bottlenecks, helping them to navigate today’s challenges use in 3D visualization and predictive monitoring to architecture. Together with its clients, Fentress
and prepare for tomorrow. Solutions include airfield optimize baggage flow and maintenance. With more creates inspired designs to improve the human
lighting, power and control systems, smart airport and than 1,500 installations worldwide, Beumer Group environment. Founded by Curtis Fentress in 1980,
tower software solutions, intelligent docking automation has the experience and expertise to approach every the firm has designed US$43bn of architectural
and aftermarket services. With 1,200+ employees, ADB project according to specific requirements – from bag projects worldwide that are visited by more than
Safegate serves 2,500+ airports in 175+ countries. drop to multipurpose storage and speed loading. 650 million people each year. Fentress is a dynamic
Tel: +1 614 861 1304 Tel: +44 1243 531123 learning organization, driven to grow its ability to
Email: salessupport@adbsafegate.com Web: www.beumergroup.com/airport design, innovate and exceed client expectations. It
Web: www.adbsafegate.com See advertisement on page 97 has been honored with more than 550 distinctions
See advertisement on page 77 for design excellence and innovation.
Tel: +1 303 722 5000
Email: info@fentressarchitects.com
Web: www.fentressarchitects.com
See advertisement on page 36
AECOM CEIA
As a global provider of technical services to airport Manufacturing company CEIA specializes in the design,
owners, investors, airlines and aviation clients, AECOM engineering and production of metal detectors and
supports programs for airports of all forms and sizes. electromagnetic inspection devices. With more than
Building on its global network of expertise and 50 years of experience, CEIA offers a broad range of
local knowledge, AECOM’s multidisciplined, skilled metal detection and screening solutions, including
professionals are experienced in delivering integrated, security walk-through and hand-held metal detectors,
collaborative aviation solutions across projects and ground search metal detectors for demining and
Green Furniture Concept
continents, from finance and analysis to masterplanning, Green Furniture Concept creates public space interiors
counter-improvised explosive devices (C-IED) as
program management, design and construction services. that bring sustainable seating and lighting design to
well as explosive detection systems.
Tel: +1 213 593 8100 the core of urban place-making. It works closely with
Tel:+39 0575 418215
Web: www.aecom.com architects, facility managers and industry stakeholders
Email: info@ceia-spa.com
to create customized interiors that meet everyone’s
See advertisement on page 56 Web: www.ceia.net
needs. From its offices in Scandinavia and North
See advertisement on page 5 America, it works to make a world-positive impact and
show the industry why place-making matters.
The company reimagines public spaces and the value
that they bring to communities. Designing experiences
is an essential part of its public interiors. Its passion
Alstef Automation inspires it to revitalize existing environments and connect
Alstef Group has been delivering baggage handling Corgan consumers to their surroundings while protecting the
solutions and support to airports around the world for US architectural design firm Corgan has served planet. It is committed to making sustainability beautiful,
over 50 years, maintaining compliance of its systems airport authorities, airlines and corporations with and to designing furniture that lasts, creating a new
with changing safety regulations and IATA guidelines. their aviation needs for over 70 years. Its experience standard for public space where place-making matters.
Its extensive range includes products for check-in, affords Corgan a unique vantage point on the Tel: +46 40 6009330
transportation, sortation, high-speed system integration, elements that are needed to provide a successful Email: info@greenfc.com
bag store, batch-build, reclaim and its latest development, outcome for all stakeholders. Corgan has built lasting Web: www.greenfc.com
the BagXone automated guided vehicle. Operating in relationships with aviation clients at more than 200 See advertisement on inside back cover
more than 10 countries with installed systems on five airports across the globe through a process grounded
continents, Alstef Group has more than 800 employees in the ability to listen, establish true partnerships
and generated revenue of €140m (US$162m) in 2020. and build a consensus. By listening to its clients, it
Tel: +64 22 092 0499 transforms their insights into structures and spaces
Email: contact@alstefgroup.com that inspire, inform and innovate.
Web: www.alstefgroup.com Tel: + 1 888 456 4443
Web: www.corgan.com
HOK
Hellmuth, Obata + Kassabaum (HOK) is a global
design, architecture, engineering and planning firm.
AviaVox Its 1,600 people collaborate across a network of 23
AviaVox intelligent announcement systems are specifically Eezeetags offices on three continents. HOK’s global aviation and
designed for airports and airlines. With unique phoneme Dutch company Eezeetags develops and produces transportation (A+T) practice understands the power
technology, natural announcements can be automatically a unique liner-less self-adhesive bag tag designed that these projects wield in shaping impressions and
generated in a multitude of languages. AviaVox has to enable passengers to self-tag their bags. By sparking opportunities for commerce, trade and
studied the information needs of passengers, airports following simple picture-led instructions for intuitive tourism. The airports and transit stations that the group
and airlines to structure its automatic announcements and tagging, passengers can tag their bags without any designs are recognized for their efficiency, beauty,
give maximum support to passenger flow efficiency. As human assistance, enhancing the passenger service engineering, sustainability and – the most important
a result, its system significantly improves communication experience while overcoming capacity challenges laid touchstone of all – passenger experience.
between an airport and its passengers and contributes upon the industry in relation to social distancing rules. Tel: +1 201 747 7890
to a positive experience for airlines and passengers. Tel: +31 348 560 077 Email: robert.chicas@hok.com
Tel: +31 20 31 60 115 Email: info@eezeetags.com Web: www.hok.com
Email: info@aviavox.com Web: www.eezeetags.com See advertisement on page 55
Web: www.aviavox.com See advertisement on outside back cover

COMPANY PROFILES
Idemia Landrum & Brown

As a global leader in augmented identity, Idemia partnered with Portland Design
provides a trusted environment to enable citizens and Global aviation planning and development firm
consumers to perform their daily critical activities (such Landrum & Brown is an expert in design solutions Materna IPS
as pay, connect and travel), in physical as well as digital for airport operators, airlines and passengers. From Materna IPS (Intelligent Passenger Solutions) delivers
spaces. Securing identity has become critical in today’s terminal planning to terminal design, L&B provides solutions for automated passenger handling at
world. Augmented identity ensures privacy and trust continuity from the planning process through design airports through a range of hardware and software
by guaranteeing secure, authenticated and verifiable expression, identity, passenger experience and overall implementations as well as service and maintenance.
transactions. By standing for augmented identity, Idemia performance that informs airport terminal design. It Its international branches in the USA, Canada, India and
reinvents the way we think about, produce, use and specializes in human and operational environments the UK enable it to support its customers individually
protect one of our greatest assets – our identity – derived from a methodology of technical, environmental and to react quickly and professionally to market
whether for individuals or for objects, whenever and and cultural exploration, as well as seamless integration requirements. Materna IPS is a 100% subsidiary of
wherever security matters. Idemia provides augmented between strategic intent and realization. Materna Information & Communications SE with
identity for international clients from financial, telecoms, Portland is a multidisciplinary strategic design agency its headquarters in Germany. The group currently
identity, public security and IoT sectors. that specializes in airport design and commercialization employs more than 2,300 people around the world
Tel: +33 1 73 60 20 20 practices. Its first thoughts are not of buildings or spaces, and generated sales of €355.1m (US$415m) in 2020.
Email: info@idemia.com but of people and how they engage with brands and Tel:+ 49 231 5599 1900
Web: www.idemia.com environments. The company sets out to plan and Email: sales@materna-ips.com
See advertisement on page 13 design airports that are commercially optimized and Web: www.materna-ips.com
are imbued with touchpoints along the customer
journey that attract, inform, surprise and delight.
Tel: +1 513 530 1232
Email: Kelly.Everett@landrumbrown.com
Web: www.landrumbrown.com
Ineco See advertisement on page 79
As a leading international consultancy and engineering Mühlbauer ID Services
firm, Ineco specializes in aviation and transportation Founded in 1981, the Mühlbauer Group has 35
engineering. It carries out projects in more than 50 production and service locations worldwide.
countries, offering a range of services from master and The company specializes in innovative end-to-
business planning to feasibility studies, concept and end ID solutions focusing on the production,
detailed design, project management and operational Leidos personalization and issuance of ICAO standard ID
readiness for both landside and airside developments. Fortune 500 company Leidos specializes in technology, cards and e-passports. It established itself through
It has worked for more than 200 airports worldwide engineering and science solutions. The company’s its dedication to implementing security systems.
and provided capacity building services for operators 43,000 employees support government and Completing its extensive portfolio are its access and
and civil aviation authorities. It also offers air navigation commercial customers and are working to solve border control systems, vision inspection technologies
consultancy services, procedure design and the world’s toughest challenges in the defense, and semiconductor applications, as well as RFID
participates in R&D projects such as Single European intelligence, civil and health markets. Leidos is making applications. In the aerospace field, Mühlbauer is
Sky ATM Research (SESAR) and European Geostationary travel and trade safer, healthier and more efficient especially known for the development of the MB
Navigation Overlay Service (EGNOS). through fully integrated global security technologies. Seamless Travel solution, which unites a touchless and
Web: www.ineco.com/webineco/en/ Its comprehensive security detection portfolio has hassle-free travel experience with the highest security
See advertisement on page 11 more than 24,000 products deployed across 120 standards. This decentralized, permission-based
countries. The company delivers security systems solution for airports operates from passengers’ mobile
that are fast, frictionless and fully integrated. devices. It ensures compliance with current health and
Tel: +44 800 999 5533 hygiene standards, as well as with valid data protection
Email: Bridget.Bell@leidos.com regulations, and fulfills all governmental security
Web: www.Leidos.com/security-detection requirements. MB Seamless Travel uses self-service
Kusch+Co See advertisement on inside front cover kiosks as fully automated border management systems.
Established in 1939 in Hallenberg, Germany, Kusch+Co These iKiosks feature an incorporated e-passport and
manufactures upmarket contract seating and tables. ID card reader to enable the reliable identification and
Since 2019, Kusch+Co has been part of the family-run verification of the traveler against external databases.
Polish company Nowy Styl. To prepare for the future, After registering at the iKiosk, the traveler receives a
companies have adapted and reinvented themselves Lindner mobile ID on their device. This Tecure ID can be used
repeatedly – this also applies to Kusch+Co. It not only As a contractor and supplier for airports, Lindner as a passport or ID card to move through the airport.
reacts to the new guidelines in airports and transit sites produces and installs products for the interior and Tel: +49 9461 952 0
and to the changes in the modern working world, but the building envelope of airports, offices, railway Email: info@muehlbauer.de
also to the new standards in the healthcare industry. stations and institutional buildings. The company offers Web: www.muehlbauer.de
The cooperation with upcoming and internationally integrated designs of manufactured products such See advertisement on page 91
renowned designers is part and parcel of Kusch+Co’s as ceiling systems, floor systems, lighting systems,
corporate culture, providing the bedrock for its growing heating/cooling technologies, wall linings and
portfolio of upmarket product series. The transportation cladding, doors, roofing systems and façades. Lindner
market is a core competence of Kusch+Co, especially Secure, a range of bomb-blast enhanced products,
airport seating. More than 260 airports worldwide have makes buildings safer. Together with the firm’s in-
opted for the waiting benches, seat islands and lounge house R&D department, Lindner’s designers create
furniture offered by Kusch+Co. These series were customized solutions for clients’ individual needs.
specifically designed for these areas, and meet the Tel: +49 872 320 3672
stringent requirements regarding safety, functionality, Email: airports@Lindner-Group.com
design, comfort and utility. Web: www.lindner-airports.com
Tel: +49 2984 300 0 See advertisement on page 35
Email: welcome@kusch.com
Web: www.kusch.com

COMPANY PROFILES
SageGlass
NDS Global With more than 1,000 projects in dozens of countries,
Walter P Moore
Net Display Systems (NDS) launched its first FIDS solution SageGlass produces smart glass systems. Smart glass
in 1994. Today, the software guides passengers with As an international company of engineers, designers,
tints automatically in response to the sun, delivering
real-time flight information and wayfinding in more innovators and creative people, Walter P Moore
comfort, well-being and energy savings. Backed by
than 80 airports. PADS4 integrates with major airport solves some of the world’s most complex structural
Saint-Gobain, a glass and building producer with
operational database (AODB) vendors such as CGI, and infrastructure challenges. Founded in 1931 and
350 years of experience, SageGlass’s mission is to
Siemens, T-Systems and Adecs Airinfra to provide all headquartered in Houston, Texas, Walter P Moore’s
completely reinvent what glass means for buildings.
the basic airport information. PADS4 can enrich this 700 professionals work across 21 US offices and five
Tel: +1 507 331 4848
information with existing passenger flow, weather and international locations. Providing structural, diagnostic,
Email: sales.emea@sageglass.com
building data – turning it into a smart airport solution. civil, traffic, parking, transportation, enclosure and
Web: www.sageglass.com/eu
PADS4 is also used in transportation, hospitality and construction engineering services, the company’s
See advertisement on page 29 designs solutions are cost-efficient, resource-efficient
offices. This makes it the ideal platform to support the
growth toward an airport city. and forward-thinking. These solutions support and
Tel: +31 88 266 1166 shape communities worldwide. Walter P Moore’s
Email: info@fids.com airport experience includes designs for new and
Web: www.fids.com renovated terminal buildings, parking garages, rental
car facilities, air traffic control towers, automated
See advertisement on page 75 people mover infrastructure, hangars and other
Thales types of facilities.
As a global leader in advanced technologies, Thales
Tel: +1 202 481 8705
invests in digital and deep-tech innovations to build
Email: bhanuschak@walterpmoore.com
a confident future that is crucial for the development
Web: www.walterpmoore.com
Nuctech of society. Examples of such deep-tech innovations
Powered by a commitment to innovation and include connectivity, big data, artificial intelligence, See advertisement on page 62
customization to meet the unique requirements cybersecurity and quantum computing. The group
of each customer, Nuctech Company Limited is a provides businesses, organizations and governments
trusted security partner in more than 160 countries with solutions, services and products that help them
and 400 airports and air cargo facilities worldwide. fulfill their critical roles in the defense, aeronautics,
Its engineering and service teams ensure maximum space, transportation, and digital identity and security
system uptime and peak performance through domains. For Thales, consideration of the individual
Wanzl
Systems supplier Wanzl handles complete trolley
maintenance and rapid response service programs. is the driving force behind all its decisions. Thales has
management and trolley monitoring. Its smooth-
From a global network of factories and dedicated 81,000 employees in 68 countries. In 2020, the group
running and maneuverable luggage trolleys can
service teams, Nuctech is focused on helping improve generated sales of €17bn (US$19bn).
accommodate suitcases and the like. Passenger
civil aviation security by collaborating with full-sized Tel: +33 1 57 77 80 00
guidance systems steer passenger flows and ensure
airports to tailor comprehensive security programs. Email: support.internet@thalesgroup.com
that passenger security checks at the airport gates are
Tel: +86 139 103 129 05 Web: www.thalesgroup.com/en
not only highly precise but also fast and tamper-proof.
Email: wangzheng@nuctech.com See advertisement on page 80 For decades, Wanzl has provided shop solutions,
Web: www.nuctech.com/en
retail systems, material handling, airport and security
See advertisement on page 89 solutions, and hotel service business divisions. Wanzl
solutions strive for exceptional quality and distinctive
design combined with optimum ergonomics.
Tel: +49 8221 729 0
Email: airport@wanzl.com
Web: www.wanzl.com/en_GB
Transoft Solutions (Aviation)
Transoft Solutions offers innovative, state-of-the-art
software and services for the airport and airspace
OMK Design industries. Whether a project involves improving
With over 55 years’ experience in the design,
departure check-in processes, optimizing aircraft
manufacture and supply of terminal seating systems,
parking stands or operations, or designing new
London-based design studio Omkstak (OMK)
ground markings, Transoft Solutions has a solution ZGF Architects
understands the impact that furniture has on public A design firm with a focus on architecture, interior
to successfully complete the task with confidence.
spaces. It is the main touchpoint and turns a space design and urban design, ZGF Architects was founded
Transoft Solutions also specializes in analyzing runway
into a destination, positively impacting passengers, in Portland, Oregon, with a mission to strive for
capacity, preparing obstacle limitation reports, refining
operators and the environment. Having now supplied design excellence, stewardship of the natural and
terminal airspace procedures, modeling en-route
more than 350 airports worldwide, its experienced built environment, commitment to social equity and
traffic and evaluating air traffic complexity in real time.
in-house design team has developed a focused range diversity, and exceptional client service. The firm
Tel: +31 10 258 78 78
of seating and furniture systems to suit all operational has grown to include offices in Seattle, Los Angeles,
Email: info.its@transoftsolutions.com
areas within the airport environment. All products carry Washington DC, New York and Vancouver. ZGF’s
Web: www.transoftsolutions.com/emea
a 25-year structural guarantee and have received more design philosophy is centered on the premise that
than 30 international design awards. In 2016, OMK See advertisement on page 65 design excellence should be reflected in every aspect
received a Queen’s Award for Enterprise. of a building – its fit with the community, its function
Tel: +44 20 7631 1335 and relationship to its users, its building systems and
Email: enquiries@omkdesign.com its cost.
Web: www.omkdesign.com Tel: +1 503 224 3860
See advertisement on page 46 Email: info@zgf.com
Web: www.zgf.com

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ANNUAL SHOWCASE 2022

PASSENGER TERMINAL WORLD

WHILE MOST AIRPORTS HAVE SUFFERED ENORMOUSLY

Leidos delivers fast, frictionless, and fully-integrated

Join our group on

Member of Audit Bureau of Circulations.

Print publication: ISSN 1362-0770

LEARN MORE ABOUT

OUR ADVERTISERS NOW!

of our privacy policy www.PassengerTerminalToday.com

www.PassengerTerminalToday.com SHOWCASE 2022 Passenger Terminal World 1

Architecture | Interior Design | Urban Planning www.zgf.com

Günter Wicker/Flughafen Berlin Brandenburg

of development projects taking

place across the globe

44 50 A look at Berlin Brandenburg

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AIRPORT PLANNING PASSENGER 82

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COMBINED SHOE METAL

∫ BULK DETECTION, based on actual material

∫ CLEAR “OK/ALARM” inspection result

∫ INCREASED CHECKPOINT THROUGHPUT

∫ ERGONOMICS: simple and stress-free use

∫ ANALYSIS TIME: 4 sec. typical/shoe

PASSENGER SCREENING BY WALK-THROUGH METAL DETECTOR

Threat Detection through Electromagnetics

SAMDEX_ADVERT-PTW_FC230K0016v1000hUK.indd 1 02/10/2020 11:12:24

NEWS, VIEWS, JOBS AND EXCLUSIVE FEATURES...

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Berlin’s white elephant

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Salt Lake City, Utah

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Salt Lake City International Airport

mask mandate, temperature checks and sermons

Salt Lake City International Airport

warranted,” he continues. “Early in the pandemic,

Kukës County, Albania

aviation. But the airport had such social and political

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A talent that enables us to improve

Support from Prime Minister Edi Rama’s

Kukës International Airport

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Upgradable with touchless technologies

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www.PassengerTerminalToday.com SHOWCASE 2022 Passenger Terminal World 15

A s the aviation industry

Globally, airports will suffer the

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iGA’s Istanbul Airport

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Interested in speaking at the 2022 conference?

All numbers based on previous performance

ccording to a recent study Australia and much of Asia in embracing long-

The Reason Foundation’s

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www.PassengerTerminalToday.com SHOWCASE 2022 Passenger Terminal World 25