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iQuality Circle Record Boo

Quality Circie Name

Project Name

Corn pelt-
1y Unit

Together We Make it Happen

 Circle Details

Name of quality Circle •

I

Section / Process I *

Department .

Unit / Company ..

Address of the
A

Pin No. •

Telephone
Inception Date of the Circle
No.

Project
_

No
Day of

TMeeting
i m e o f M e e t i n g

Place of

Meeting
Period of Record From . . To :
 QUALITY CIRCLE REGISTRATION FORM

Company Name ________

Unit Name _MIM

Name of the Quality Circle

Area • ________________

Circle Composition :

Title Name Date of Joining Signature

Leader

Dy. Leader
Members: ,

Members:

Members:

Members:

I Members
Members:

Fadlitator

Co Ordiriator
-

Date of formation : ___________

Day and Time of Meeting :_____

Place of Meeting _____

Signature: Facilitator Signature

Process Owner / Div. Head

1114 HR Head Signature

 QUALITY CIRCLE CONCEPT
 ---______________________•

What are QC Circles?

A QC Circle is a small group consisting of first-line employees who continually
control and improve the quality of their network, products and services,

Thesesmall groupOperateAutonomously:

Utilize quality control concepts and techniques and her improvement tools Tap
members' creativity, and Promote self- and mutual-development_

Aim of Quality Circle AFtivity is to:

Develop members' capabilitie5 and achieve self-actualization, Make tile
workplace more pleasant, vital and satisfying, Improve customer satisfaction, and
Contribute to society,

Executives and Managers ensure that Quality Circle activities contribute in

improving the health of the organisation by:
Treating Quality Circle activities as an important part of employee development and
workplace improvisation. Personally practicing company-wide improvement
activities such as TOM, and Providing guidance and support for total
participation while respecting the humanity of all employee8_

Cauriasy: Liman a/ Japanese Scieniists and Engineers CJI.55Le

The basic principles of Quality Circle activities are:

Fully reveal human capabilities and eventually draw out infinite possibilities,

Respect humanity a rid buld a pleasant, vital and satisfying workplaoe.

Contribute to the improvement and development of the Organisation.

 SUGGESTED STEPS FOR PROBLEM SOLVING
•
A systematic approach not only helps in studying the problem in the proper perspective but also to
m a k e u s e o f p r ob le m
s o l v i n g te ch n i q u e at t h 6
STEP -
a p p r o p r i a t e p la ce
isiTIPC4110.Fir OF WORK REATEDPROBtEM
METHOD
STEP- 7
DATA A riALYStc
A)Genefate a list of probterrIS using 'BRAINSTQRMING"
METHOD
B.prioritize problems using 'A' Pia' 'C' analysis given
Using techniques LINE GRAPH, BAR GRAPH, PIE
belOw GRAPH, AREA GRAPH, H1STOGRAM,
Categoty Problem STRATIFICATION, SCATTER DIAGRAM etc.
Minimum involvement of other departments in
solving them STEP - 8
`Br Category Problem DEVELOPING SOLUTION
Involvement °father departments is a necessity METHOD
Category Problem 
'BRAINST9RMING'
Man agemen t sanction may be n eed ed in STEP - 9
irriplemenbng the solution.
FoREsarsc PROBABLE RESISTANCE
METHOD
STEP - BRAINSTORMING
SELECTIONOFPROBLEM Identifying the probable constraints and finding ways to
(First from 'A' Category list) overcome therm
METHOD
Make a presentation to all Involved with the wlution i.e.
A) 'PARETO ANALYSIS- or 'RATING' Dept. Head, Facilitator, other officials and non-
based on past data or systems. members involved with the implementation. Discuss
B) Register the selected problem with and evaluate a system for implementation.
coordinating agency. STEP - 20
TROAL IMPaifVfENTA770N AND CHECK PERFORMA flICE
STEP - METHOD
DEFINE THE MOSLEM leData Collection after Implementation compared with
METHOD the data collected before solving the problem.. Collect
By using 'FLOW DIAGRAM' fresh data using control chart and watch process
STEP - 4 trends. Ana lyse the result. discuss and incorporate
the changes needed.
ANALYSE THE
METHOO STEP -11
DATA COLLECTION' on the problem on all REGULAR fil4PLE11.4ENTATION
possible am ects
Onco validity it. choked and improvement observed
with data, regular implementation can be done along
STEP - 5
with standardisation
,IDENTIRCA TrONOFC4115LS STEP -12
METHOD FOLLOW UP & REVIEW
BRAINSTORMING and make 'CAUSE METIIOD
EFFECTDIAGRAM' Implement evaluation procedure, use control chart,
STEP - 6 _ have six monthly report for evaluation.
Make modification if necessary.
FINDING OUT THE ROOT
 MATRIX OF PROBLEM SOLVING STEPS Vs TOOLS
1 Ability of problemsolving depends upon the use of the appropriate techniques•
as

and when needed r

Cause & Effect

Flow Diagram

Brainstorming
Suggested Steps

Control Chart
Scatter Diagram
Pareto Diagram

Stratification

Histogram
Data Collection

Diagram
S

Graphs
N for Problem
Solving
Identification of
1 work related 0 0
problems
Selection of
2 problem 0 • •
►

r
Definethe
3 problem • •
Analysethe
4 problem 0 0 I I I •

Identification of •
5 causes • 0 0 0 •

Finding outthe
6 rootcause • 0 • 0 0 I 0 1

7 Dataanalysis • • • • • •

Developing
8 solution 0 • • 0 •

Foreseeing
9 probable I I
resistance
Trial
11 implementation • • • •
3 &
Check
Regular
11 implementation . • •

0
• • 
Follow-up&
12
Review
I

1",
Moderate applicability Strong applicability

Ask
 THE TOOLS AND TECHNIQUES FOR PROBLEM SOLVING
 •
Traditional 7 Tools
1. Collection of data and formats for it.
2. Stratification of data - categorising.
3. Pareto Analysis - for prioritising.
4. Cause and effect diagram - to investigate the cause or causes for an effect (also
called Ishikawa Diagram and Fishbone Diagram).
5. Histogram - frequency distribution of data, also called dispersion of data for off-line
control.
6. Scatter Diagram - to study the correlation between two variables and also to
assess the degreeplcorrelation.
7. Control Chart - specialized line graph with computd1 control limits for on-line
control of a procesk

Other Tools
1. Flow diagram (for process flow)
2. Brainstorming
3. Graphs

New Seven Tools (Uses Verbal Data Except For One)

1 Affinity Diagram
2. Relations Diagram
3. Tree Diagram
4. Matrix Diagram
5. Matrix Data Analysis Diagram (Uses numerical data)
6. PDPC Diagram (Process Decision Programme Chart)
7. Arrow Diagram

MINUTES OF MEETING
 •
Note :

1. Attendance of persons other than Members, Leader, Dy. Leader,

Facilitator, Dy. Facilitator attending the meeting will be recorded under the heading
Special Presence.
 2. In case of change in scheduled date of meeting, reasons for this must be mentioned in
minutes of meeting . IMPORTANT EVENTS
 •
3. Signature of Facilitator I Dy. Facilitator and HOD is the indication that they have seen
For example, r
the minutes of the meeting (This does not mean that they were present in the meeting). All the
......................................................................Deputed
meeting should be duly signed. to present a case study at M/s

I
 011 III' 17"11 I'll rfe•I IF rs rs el I I- I''7" 11Fa,'"11" -Fr I A TI"Al reinnA
( )
QUALITY T Lim..Lc PROJECT ncL71.3 I rIbt I ILIIV run wt
Name of
Quality Circle:
t
the Date of
of the Circle:
Formation
Members:
Number
Members & Detail of their Workplaces:
of Names

of
2.

3.

4.

5.

6. ,
Name of
F a c i l i t a t o r :
the Name
Co-ordinator:
of the Area

of Work:

Project No.:
Project Selected:
Name of
Selecting the Project:
the Can it be Implemented

Reason Horizontally (Yes/No):

of theCompletion
Planned Project:
for
Date of the Project:

HR Head Authorization

k _ _ .. ... )
nnexure roce
QUALITY CIRCLE
•