EXAMINE VARIABLES=indekskepuasan BY jenisasuransi

/PLOT BOXPLOT STEMLEAF HISTOGRAM NPPLOT

/COMPARE GROUPS
/STATISTICS DESCRIPTIVES
/CINTERVAL 95
/MISSING LISTWISE
/NOTOTAL.

Explore
[DataSet0]

jenis asuransi
Case Processing Summary

Cases
Valid Missing Total
jenis asuransi N Percent N Percent N Percent
indeks kepuasan askes 10 100.0% 0 0.0% 10 100.0%
swasta 10 100.0% 0 0.0% 10 100.0%
non asuransi 10 100.0% 0 0.0% 10 100.0%

Descriptives

jenis asuransi Statistic

indeks kepuasan askes Mean 71.50
95% Confidence Interval for Mean Lower Bound 68.09
Upper Bound 74.91
5% Trimmed Mean 71.50
Median 71.50
Variance 22.722
Std. Deviation 4.767
Minimum 65
Maximum 78
Range 13
Interquartile Range 9
Skewness -.150
Kurtosis -1.386
swasta Mean 78.30
95% Confidence Interval for Mean Lower Bound 73.66
Upper Bound 82.94
5% Trimmed Mean 78.06
Median 78.50
Variance 42.011
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 Descriptives

jenis asuransi Std. Error

indeks kepuasan askes Mean 1.507
95% Confidence Interval for Mean Lower Bound
Upper Bound
5% Trimmed Mean
Median
Variance
Std. Deviation
Minimum
Maximum
Range
Interquartile Range
Skewness .687
Kurtosis 1.334
swasta Mean 2.050
95% Confidence Interval for Mean Lower Bound
Upper Bound
5% Trimmed Mean
Median
Variance

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 Descriptives

jenis asuransi Statistic

Std. Deviation 6.482
Minimum 70
Maximum 91
Range 21
Interquartile Range 11
Skewness .415
Kurtosis .331
non asuransi Mean 89.90
95% Confidence Interval for Mean Lower Bound 87.58
Upper Bound 92.22
5% Trimmed Mean 89.67
Median 89.00
Variance 10.544
Std. Deviation 3.247
Minimum 87
Maximum 97
Range 10
Interquartile Range 5
Skewness 1.280
Kurtosis 1.313

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 Descriptives

jenis asuransi Std. Error

Std. Deviation
Minimum
Maximum
Range
Interquartile Range
Skewness .687
Kurtosis 1.334
non asuransi Mean 1.027
95% Confidence Interval for Mean Lower Bound
Upper Bound
5% Trimmed Mean
Median
Variance
Std. Deviation
Minimum
Maximum
Range
Interquartile Range
Skewness .687
Kurtosis 1.334

Tests of Normality
a
Kolmogorov-Smirnov Shapiro-Wilk
jenis asuransi Statistic df Sig. Statistic df Sig.
*
indeks kepuasan askes .169 10 .200 .928 10 .427
*
swasta .182 10 .200 .930 10 .450
*
non asuransi .209 10 .200 .859 10 .074

*. This is a lower bound of the true significance.

a. Lilliefors Significance Correction

indeks kepuasan
Histograms

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 Histogram
for jenisasuransi= askes

2.0
Mean = 71.5
Std. Dev. = 4.767
N = 10

1.5
Frequency

1.0

0.5

0.0
65 70 75 80

indeks kepuasan

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 Histogram
for jenisasuransi= swasta

5
Mean = 78.3
Std. Dev. = 6.482
N = 10

4
Frequency

0
70 75 80 85 90

indeks kepuasan

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 Histogram
for jenisasuransi= non asuransi

3
Mean = 89.9
Std. Dev. = 3.247
N = 10

2
Frequency

0
87.5 90.0 92.5 95.0 97.5

indeks kepuasan

Stem-and-Leaf Plots
indeks kepuasan Stem-and-Leaf Plot for
jenisasuransi= askes

Frequency Stem & Leaf

,00 6 .
3,00 6 . 557
3,00 7 . 012
4,00 7 . 5578

Stem width: 10
Each leaf: 1 case(s)

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indeks kepuasan Stem-and-Leaf Plot for
jenisasuransi= swasta

Frequency Stem & Leaf

3,00 7 . 002
3,00 7 . 889
3,00 8 . 023
,00 8 .
1,00 9 . 1

Stem width: 10
Each leaf: 1 case(s)

indeks kepuasan Stem-and-Leaf Plot for

jenisasuransi= non asuransi

Frequency Stem & Leaf

6,00 8 . 777899
3,00 9 . 023
1,00 9 . 7

Stem width: 10
Each leaf: 1 case(s)

Normal Q-Q Plots

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 Normal Q-Q Plot of indeks kepuasan
for jenisasuransi= askes

1
Expected Normal

-1

-2

60 65 70 75 80

Observed Value

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 Normal Q-Q Plot of indeks kepuasan
for jenisasuransi= swasta

2
Expected Normal

-1

-2

65 70 75 80 85 90 95

Observed Value

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 Normal Q-Q Plot of indeks kepuasan
for jenisasuransi= non asuransi

2
Expected Normal

-1

-2

87.5 90.0 92.5 95.0 97.5

Observed Value

Detrended Normal Q-Q Plots

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 Detrended Normal Q-Q Plot of indeks kepuasan
for jenisasuransi= askes

0.2
Dev from Normal

0.0000

-0.2

-0.4

65.0 67.5 70.0 72.5 75.0 77.5

Observed Value

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 Detrended Normal Q-Q Plot of indeks kepuasan
for jenisasuransi= swasta

0.75

0.50
Dev from Normal

0.25

0.00

-0.25

70 75 80 85 90 95

Observed Value

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 Detrended Normal Q-Q Plot of indeks kepuasan
for jenisasuransi= non asuransi

1.00

0.75
Dev from Normal

0.50

0.25

0.00

-0.25

87.5 90.0 92.5 95.0 97.5

Observed Value

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 100

90
indeks kepuasan

80

70

60

askes swasta non asuransi

jenis asuransi

ONEWAY indekskepuasan BY jenisasuransi

/STATISTICS DESCRIPTIVES HOMOGENEITY
/MISSING ANALYSIS
/POSTHOC=LSD BONFERRONI ALPHA(0.05).

Oneway
[DataSet0]

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 Descriptives

indeks kepuasan
95% Confidence Interval for
Mean
N Mean Std. Deviation Std. Error Lower Bound Upper Bound
askes 10 71.50 4.767 1.507 68.09 74.91
swasta 10 78.30 6.482 2.050 73.66 82.94
non asuransi 10 89.90 3.247 1.027 87.58 92.22
Total 30 79.90 9.114 1.664 76.50 83.30

Descriptives

indeks kepuasan

Minimum Maximum
askes 65 78
swasta 70 91
non asuransi 87 97
Total 65 97

Test of Homogeneity of Variances

indeks kepuasan
Levene
Statistic df1 df2 Sig.
1.405 2 27 .263

ANOVA

indeks kepuasan
Sum of
Squares df Mean Square F Sig.
Between Groups 1731.200 2 865.600 34.496 .000
Within Groups 677.500 27 25.093
Total 2408.700 29

Post Hoc Tests

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 Multiple Comparisons

Dependent Variable: indeks kepuasan

Mean
Difference (I-
(I) jenis asuransi (J) jenis asuransi J) Std. Error Sig.
LSD askes swasta -6.800* 2.240 .005
*
non asuransi -18.400 2.240 .000
*
swasta askes 6.800 2.240 .005
*
non asuransi -11.600 2.240 .000
non asuransi askes 18.400* 2.240 .000
*
swasta 11.600 2.240 .000
*
Bonferroni askes swasta -6.800 2.240 .016
*
non asuransi -18.400 2.240 .000
swasta askes 6.800* 2.240 .016
*
non asuransi -11.600 2.240 .000
*
non asuransi askes 18.400 2.240 .000
*
swasta 11.600 2.240 .000

Multiple Comparisons

Dependent Variable: indeks kepuasan

95% Confidence Interval

(I) jenis asuransi (J) jenis asuransi Lower Bound Upper Bound
LSD askes swasta -11.40 -2.20
non asuransi -23.00 -13.80
swasta askes 2.20 11.40
non asuransi -16.20 -7.00
non asuransi askes 13.80 23.00
swasta 7.00 16.20
Bonferroni askes swasta -12.52 -1.08
non asuransi -24.12 -12.68
swasta askes 1.08 12.52
non asuransi -17.32 -5.88
non asuransi askes 12.68 24.12
swasta 5.88 17.32

*. The mean difference is significant at the 0.05 level.

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