About this opportunity

The Head of Project office & Business operation shall create and ensure
Customer value and satisfaction through an efficient Service delivery.
A main purpose of the role to support services sales directly or indirectly via the
unit resources and to understand and align to overall Service Delivery
Processes, Models and Strategies.
This is a role in the line organization (the operational organization), with the
purpose to manage their area of responsibility in line with this instruction.
What you will do
Business Operations (BO): Drive BO and other Service Lines (SL) within
Network Operation on overall strategy to deliver business outcome and financial
target
 Driving for all aspects of NEO business in alignment with MA strategy and
toward the NEO target; ensure effective governance across SL efficiency
 Manage of cross function programs: Cost per site, OLT reduction, process
improvements…
 Driving business KPI: Net sales, cost, UM (unadjusted margin), WCAP
(working capital), profit improvement
 Manage strategic programs, initiatives in conjunction with MA strategic
team
 Coordinate with other SL to improve productivity and quality of delivery
 Support Head of NEO on growth plan, financial forecast and business
analytics
Project Office (PO): Common PO for build and optimize to secure customer
project as one business fulfilment assignment toward customer and internally as
well. Main Objectives are:
 To ensure world class project management; Secure Operational
Excellence in Project end-to-end (E2E) execution on scope, time, cost to
shorten Operational Lead Time and improve Working Capital
 Drive for method and tool & Excellence in Project Management (XLPM)
adherence, establish Digital Project Management and E2E automation.
 To ensure proper and effective project governance according to MOAI
guidelines, compliance to CPM Key Performance Indicators, as well as
expectation towards steering Group and customers
 Build up and grow CPM and PP competence for superior capabilities for
business fulfillment in presales (CFR – contract fulfillment responsible
roles) and project implementation
Resource Management (RM): cross SL resource management to ensure proper
workforce with adequate competence and skill to fulfill business demand
 Bottom-up demand and planning, Headcount planning
 Resource management reporting and analysis to optimize resource
utilization and billability
 Coordinate with SL for resource ram up/ ram down plan according to
project cycle

You will bring

Core Competences:
 Customer Insight
 Market Insight
 Innovation Skills
 Interpersonal Skills
 Financial Acumen & Skills
 Sales Process knowledge
 Service Delivery Process, Models & Strategy
 Working with People
 Formulating Strategies & Concepts
 Relating & Networking
 Adhering to Principles & Values
 Leading & Supervising
 Adapting & Responding to Change
Minimum Qualifications & Experience Requirements: BSc/MSC, MBA or
equivalent through experience
Why Join Ericsson?
We are proud to announce Ericsson Vietnam has been named #7 in the country
and is once again officially Great Place to Work® Certified™ in 2022. Every year,
more than 10,000 organizations from over 60 countries partner with the Great
Place to Work® Institute for assessment, benchmarking and planning actions to
strengthen their workplace culture and this Certification acknowledges our
employees value their employee experience and our workplace culture.
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills
and imagination to push the boundaries of what´s possible. To build never seen
before solutions to some of the world’s toughest problems. You´ll be challenged,
but you won’t be alone. You´ll be joining a team of diverse innovators, all driven
to go beyond the status quo to craft what comes next!
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process
looks like.
Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that by
collaborating with people with different experiences we drive innovation, which is
essential for our future growth. We encourage people from all backgrounds to
apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more. We are committed to providing reasonable accommodations to all
individuals participating in the application and interview process. If you need
assistance or to request an accommodation due to a disability please reach out
to interviewsupport@ericsson.com