About the Team:

You will be part of the International AkaTec Organization supporting our global customers,
which include many Fortune 500 corporations. You will be dealing with them on a daily basis
as the primary interface in supporting the technical aspects of Akamai network services and
applications they use.

About the job:

The excellent service we bring to our customers is one of our most valuable assets in the
market. As an Akamai Associate Technical Solutions Engineer, you will be an integral
member of a team responsible for quickly resolving highly technical, complex issues and
providing solutions to customer problems. You will be critical in maintaining the trust of our
customers when working with our customers' technical operations teams to define the issue,
resolve it, or enlist a cross-functional team to resolve it. To deliver the best possible service,
you will cooperate with the Integrated Account Team or Internal Account Team

Responsibilities:

 Provide mission-critical support on cutting edge technologies with some of the best
industry practices.
 Solve technical problems for elite fortune 500 customers and issues reported from
the technical staff of our customers related to Akamai’s products and Infrastructure.
 Be part of a team that is equipped with state of the art streaming technology and
troubleshooting methods.
 Demonstrate leadership and work independently to resolve technical problems,
including escalation to our product engineers as necessary.
 Demonstrate Customer Orientation: You are able to understand quickly what the
customer wants and the associated technical and business impact.
 Work with an English speaking, multicultural team, operating in different time zones.
 Help in developing methods and best practices for delivering outstanding service.
 Participate to share knowledge through the creation of knowledge base articles about
solved issues.
 Flexible working time (important to understand customers of different cultures and
nationality).

Desired Qualifications:

 Customer first attitude.

 Willing to be Agile.
 Open for feedback.
 Ready to be dynamic when it comes to learning & upskilling.
 Strong team players who enjoy working in a fast-paced team atmosphere.
 Strong analytical and writing skills and an excellent communicator.
 Must be able to "think out-of-the-box".
 Self-motivated and capable of managing multiple priorities and commitments.
 Believe that today's youth can not only come with fresh and innovative ideas but also
can reshape the team's objectives.
 Like to believe in the concept, work hard and play hard!