Online Merchant Assessment Form

A. Merchant Information
1. Merchant Entity Name/Registered Corporate Name
_________________________________

2. Merchant Description (Describe the main business of the entity)

_______________________________________________________________________________________
_______________________________________________________________________________________
_____________________________________________________________________

3. Website / Mobile Application Name & URL

_________________________________

B. Transaction Information (Business & Operational)

1. How does the customer avail of your services or goods? [Tick all that applies]
*This will help GCash identify if there will be a need to do compatibility tests

☐ Android app

☐ iOS app

☐ Website through a desktop/laptop browser

☐ Website through a mobile browser

2. Indicate the payment methods you currently accept. In which order is GCash going to be placed at?
_______________________________________________________________________________

3. Are you connected to other payment facilities like banks and other payment gateways? If yes, indicate your
existing list of partners.

☐ Yes: _______________________________________________________________

☐ No

4. How many payment transactions do you receive per day?

___________________________________________________________

5. What is the average payment amount (PHP) that you receive per transaction?
*This will help GCash identify the average amount your customers pay for your services

___________________________________________________
6. Will you require foreign settlement? If yes, what currency and to which country?
☐ Yes: Currency: ________________
Country: _________________

☐ No

7. Do you offer promos or vouchers that can be availed by using specific payment methods? (Ex. 10% off for
goods bought using a Credit Card)
☐ Yes: ☐ Promos: Percentage Discount
☐ Voucher Code
☐ Freebies

☐ No

8. Do you offer subscription services to your customers?

*This will help GCash identify if there is a need to do a higher level of risk assessment for this integration

☐ Yes

☐ No

9. If subscription services are offered, do you offer a free trial period?

☐ Yes

☐ No

10. If subscription services are offered, how does the customer cancel their subscription?
________________________________________________________________________________
________________________________________________________________________________

11. If a free trial period is offered, do you do auto debit once the free trial ends?

☐ Yes

☐ No

12. Will you require refund functionality?

☐ Yes

☐ No

13. If refund transactions are a requirement, what kind of refund transactions will you support?
 [tick all that applies]

☐ Partial refunds

☐ Full refunds

14. If refund transactions are supported, how long is your refund period?
________________________

15. What is your Customer Service SLA when it comes to refund?

☐ 24-48 Hours
☐ 48 hours or more

16. Do you agree to utilize the standard settlement report sent of GCash? (Samples Attached)

☐ Yes

☐ No, I require a special report format

C. System Information
1. Is your app and/or website developed in-house or by a 3rd party vendor?

☐ Developed in-house

☐ Developed by a 3rd party vendor

2. Is your developer based in the Philippines? If not, please indicate country and operating hours.
_________________________________

3. What programming language is used for your app and/or website?

_________________________________

4. Does the server where your app and/or website are hosted have internet connectivity?

☐ Yes

☐ No

5. Does the server where your app and/or website are hosted have a static IP or domain URL that GCash can
call upon?

☐ Yes

☐ No

6. Do you support VPN setup over the internet?

☐ Yes

☐ No

7. Do you maintain a central server with redundancy for integrations with payment facilities like GCash?

☐ Yes

☐ No

8. Do you have any Security-related certifications (SOC/SOC2/SOC3, PCIDSS, ISO, or

other relevant certifications) PCI-DSS License? If yes, indicate which licenses
☐ Yes: ______________________________
☐ No

9. Do you have any Attestation letter of VA/PT conducted by vendor/partner or third-party

provider on the in-scope system/network/server/product within the last 6-12 months? If
yes, indicate which third-party partner conducted the scan.
☐ Yes: ______________________________
☐ No