To: Francois Damba

From: Olga Kosyak

Date: 22 October 2009
RE: TASK 7 – HUMANITARIAN AID SUPPLY CHAINS

Dear Francois,
Below is the table where I tried to map the information and goods flow within SCILaid supply
chain. Certainly it is quite general and primitive as I did not manage to show the reverse goods
flow, though as I understand salt and sugar was delivered in wrong packaging by supplier and
may be need to be returned. I also showed information flow very schematically.

Beneficiaries
Head
Information flow office RLC Country Sub-office
office

Donors Bagor Camp warehouse

(UNFA,
UNIRP, etc)
Warehouse
Warehouse Nator Camp warehouse
in Mugla in Chagong

Suppliers; Parna Camp warehouse

Supliers’
suppliers

Goods flow

From the map of the SCILaid’s supply chain and from my meetings I understand that currently
the supply chain is working generally good, however, there are some issues that should be
improved in order to improve the performance.
- SCILaid does not have yet efficient Supply Management System. As I understood from my
predecessor, it is being ped by the Head office right now and I hope we will have it soon.
The standardised system will help to manage the supply chain more efficiently and will
greatly improve the information flow.
1
- We need to establish proper communication on the supply chain process with the SCILaid
staff, our suppliers, donors, partners, transport companies. All actors should understand
their roles in the supply chain so that all of them contribute to the same objective, and not
just follow their own needs and plans.
- Sometimes our staff have very little contact with suppliers (as, for example, with the supplier
of salt and sugar), and this leads to misunderstanding and mistakes in deliveries. If the
communication with the suppliers is improved, all issues will be cleared before the delivery
or even before the order is placed.
- The better communication with other humanitarian aid organizations in Betaland and donors
can help to avoid such issued as delivery of goods available locally from abroad (Wheat
Soya Bland) and to avoid possible problems with customs and freight expenditures. I am
sure we need to contact UNFA in order to clarify the next delivery of goods to Jumna Port
instead of Mugla and to work out a plan to deal with such delivery.
- As I understand the infrastructure is quite satisfactory in Betaland. The roads are quite
good. The issue with power in Chagong will be solved when generators come. We should
look for the opportunity to improve internet connection if possible as this can greatly improve
the information flow. It is very important for supply chain management to have real time
information that can be timely analyzed and shared with others respective people.
- The warehouse management is good in Mugla. However, Changong warehouse has some
issues with inventory and need improvement.
- Major processes and procedures should be more standardised so that people would not
need to spend time to re-invent the wheel.
- Great opportunity to improve the SCILaid supply chain will be a proper evaluation of the
supply chain performance, analyses of the results. It is always more easy to learn from the
experience.

Regards

Olga

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