ACTIVITIES:

1. Consider each of the products of a job analysis. How do these products affect other
organizational outcomes (e.g. the effect of a complete job description with specifications
to the organizational objectives)?

➢ The effect of a complete and intelligible job description with specifications can
result in an excellent outcome that will benefit as well as achieve the success of
the organization or company. It creates effective job advertisements that can reach
relevant and talented candidates who have the potential to help the organization
expand and maintain its operation. Input in job evaluation is also significant and
affects an organization's high-achieving employees and helps raise company
productivity.

2. Compare and contrast the following structured methods of job analysis: Make a table
listing their respective strengths and weaknesses.
▪ Job / Position Analysis Questionnaire
▪ Critical incidents technique
▪ Functional Job Analysis

STRENGTHS WEAKNESSES
➢ No published validity
➢ Inexpensive
data
➢ Excellent information
➢ Readability problems
➢ Can be used in any
➢ Most suitable for blue-
Job/Position Analysis job
collar jobs
Questionnaire ➢ Easy to use
➢ Requires college-level
➢ Versatile
reading ability
➢ Useful for
➢ Length of
compensation
questionnaire
➢ Events may be
➢ Inexpensive reported incorrectly or
➢ Procedurally flexible untruthfully by the
➢ can be used for researcher.
various training-based ➢ Incidents can be
Critical Incidents Technique
exercises. misinterpreted or
➢ Well suited for misunderstood.
performance ➢ The chance of bias is
appraisal greater

➢ Comprehensive and
➢ Expensive
effective
Functional Job Analysis ➢ Can be time-
➢ Simple to use and consuming
expandable

3. Mr. Juan Dela Cruz is a Customer Service Manager at McJB Fastfood. He wants to
develop a detailed job description for his employees in charge of serving customers with
the endpoint of reinforcing good behavior among employees and provide better
customer service.
Tasks:

1. What is the steps Mr. Dela Cruz should take to implement a successful job analysis?

➢ Determine the purpose of the job analysis

➢ Plan and execute the job analysis
➢ Collect information about the about retail and customer service, including past
experiences with customers.
➢ List and identify the tasks.
➢ Determine the essential competencies.
➢ Connect the tasks and competencies.
➢ Write the job description and job specification
➢ Final review/periodic review
➢ Identify areas that need improvement, and implement training programs to
improve those areas.

2. What method of Job Analysis he should use to analyze the job and his employees?

➢ To reinforce good behavior among employees and provide better service, he

should use the Critical Incident Technique. This would allow Mr. Juan Dela Cruz
to discuss with his employees the past incidents and whether they were effective
or not to use as their reference. This also contributes to the success or demise of
a performance.

Guide questions/instructions:

• Determine the purpose of the Job Analysis.

• Gather as much information as possible about retail and customer service, including
past experiences with customers (you may use the internet to learn more about the
job/position being analyzed)
• Choose the best possible applicable method of job analysis
• Draft the job description and specifications. All the required elements in the JDs should
be present.