JASPE, CARLOS MATÍAS JULIÁN

Medrano 1132, Palermo (1479), CABA

+5491128763733
cmjjaspe@gmail.com
https://ar.linkedin.com/in/cjaspe

Customer Success & Supply chain professional with experience in fast paced and dynamic
environments. Passionate about creating new processes and continuous improvement of the
ones that are already established. Solid experience acquired within industry leading
organizations.

EDUCATION HISTORY

May 2006 – 2013 Pontificia Universidad Católica Argentina, Argentina, CABA.

Industrial Engineering
(Pending: Thesis)
Expected graduation: Oct 2021

Jan 2000 – Nov 2004 Instituto San Román, Argentina, CABA

High School Certificate equivalent

WORK EXPERIENCE

Jun 2021 – Current job Interfell (IT HR) , Remote , Argentina.

Sr. KAM

◉ Key accounts management

◉ Talent Onboarding
◉ Budget Negotiations
◉ Process improvement
◉ CRM implementation (Hubspot)

Dec 2019 – March 2020 Elementum SCM, Palermo, Argentina.

Customer Support Manager

◉ Vendor Management
◉ Key accounts management
◉ Process & DQ improvement
◉ KPI management
◉ Performance metrics

Sept 2019 – Dec 2019 Elementum SCM, Palermo, Argentina.

Customer Support Lead

◉ Area outsourcing
◉ Key accounts management
◉ Process & DQ improvement
◉ KPI Development
 ◉ Resource planning & allocation
◉ Performance metrics

January 2017 – Sept 2019 Elementum SCM, Palermo, Argentina.

Sr. Coordinator Partner Enablement

◉ Process improvement
◉ DQ Improvement, auditing
◉ Carrier management
◉ Data remediation
◉ Data Process validation/development
◉ Manual onboarding

Jun 2016 – January 2017 LENOVO, Martínez, Argentina.

Service Delivery Lead

◉ NPI service readiness E2E for Latin America.

◉ Cross functional auditing & processes enhancement.
◉ Service training lead.
◉ Critical situations management.
◉ DOA process ownership.
◉ Vendor Management.

May 2013 – Feb 2016 NOKIA / MICROSOFT, CABA, Argentina.

Sr. Analyst, Customer Care/ Reverse supply chain.

◉ KPI management, development & improvement.

◉ Ownership of E2E Customer Care operations for Argentina,
Uruguay, Paraguay & Bolivia.
◉ QA Focal point.
◉ Vendor Management.
◉ Service Network optimization.
◉ Penalties negotiation.
◉ Project Savings Lead.

Jan 2013 – Apr 2013 TECHINT GROUP, CAMPANA, Argentina.

Paid Internship, Full time.

◉ Customer Logistics QA.

◉ HSE alarms.
◉ Non conformities management.
◉ Critical supplier auditing.
◉ KPI management.

SKILLS

Computer Skills:

◉ Java, C & C++, Intermediate.

◉ MySql Database, Basic.
◉ Ms Office, Proficient.
◉ Tableau, Basic.
Language Skills:

◉ Spanish - Native Tongue

◉ English - Advanced

Personal Skills:

◉ Amiable, great care for personal relationships.

◉ Confident in my skills but always eager to learn from others.
◉ Energetic, proactive & motivated.
◉ Cooperative & adaptable.
◉ Responsible & resourceful.

KEY COMPETENCIES

◉ Objective & customer oriented.

◉ Supply Chain / Logistics management.
◉ Customer Experience.
◉ SaS Management.
◉ Processes oriented.
◉ Vendor Management.
◉ Negotiator.
◉ Experience leading Multi Functional /Multi Cultural projects.
◉ Eagerness to learn & great adaptability to changes.

INTERESTS AND ACTIVITIES

◉ Soccer, Rugby , water sports, Technology trends , Desktop

Modding, Process Engineering,