device system

VX 520 Device System Transactions 1

System transactions are those transactions that pertain to the Point of Service (POS) device itself rather
than to subscribers. System transactions allow you to download and activate new versions of POS
device software, reset your password or the date/time, and configure and customize certain parameters
of your device, such as the content that prints on receipt headers and footers.

The following transactions comprise the suite of System transactions:

• Help
• Connectivity Test
• Password Reset
• Date/Time
• Download
• Parameter Update
• Device Setup

If you have questions regarding the operation of the VX 520 POS device, call the Telephone Service
Center (TSC) at 1-800-541-5555 and select the option for POS/Internet inquiries.

Beginning a Transaction Use the following three steps to begin any System transaction on the
POS device.

VeriFone VX 520
1. The first screen on the POS device is the Welcome
screen. You can either swipe a Benefits Identification
F1 Card (BIC) through the card reader or press any key to get
F2
started.
WELCOME TO MEDI-CAL
SWIPE CARD
F3
OR PRESS ANY KEY
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520
2. After swiping a BIC or pressing any key, the Main Menu
screen displays. Press the function <F> key
F1 corresponding to SYSTEM.
06/28/11 12:40
F2
ELIGIBILITY
F3
SYSTEM
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
2

VeriFone VX 520
3. After selecting SYSTEM in step 2, the System Menu
displays. Select a transaction by pressing the
SYSTEM F1 corresponding <F> key. Press the <K2> (NEXT) or <K1>
HELP F2
(PREV) keys to scroll through the complete list of
TEST
transactions.
F3

PASSWORD
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

DATE/TIME F1

DOWNLOAD F2

PARAM UPDATE
F3

DEVICE SETUP
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

Help Transaction The Help transaction provides two types of help:

• CA-MMIS Help – Every field of every transaction available on

the POS device is assigned a number, referred to as a
California Medicaid Management Information System
(CA-MMIS) element number. The CA-MMIS Help transaction
allows you to look up a description of a field by its element
number. The device prompts you to enter and submit the
field’s element number, and a description of the field is returned
to your device screen. The CA-MMIS Element Numbers
section of this user guide contains a comprehensive listing of all
fields and element numbers.
• Online Help – You can also access help while you are in the
process of completing the fields of any transaction, including
any Systems transaction. In most fields, pressing <F1> returns
a description of the current field.

VX 520 Device System Transactions POS

March 2012
 device system
3
CA-MMIS Help

VeriFone VX 520 1. System Menu

SYSTEM F1
Select HELP from the System Menu by pressing the
HELP F2
corresponding <F> key. In this example, press <F2>.
TEST F3

PASSWORD
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 2. Shortcut Key

F1 The POS device will prompt you to enter your shortcut key.
HELP
F2
If you have activated this feature, type your shortcut key
and press <ENTER>. If the shortcut key entered is
F3
associated with a National Provider ID (NPI), the next
ENTER SHORTCUT KEY:
F4 screen displayed will be the NPI screen.
Medi-Cal POS Help Desk 1-800-541-5555 If the shortcut key entered is associated with a Medicaid
K1 K2 Alpha
Alpha
K3 K4
Provider ID, the next screen displayed will be the Medicaid
Provider ID screen. Otherwise, press <ENTER> to bypass
this screen and the NPI entry screen will be displayed

To activate the shortcut key feature, refer to “Device Setup

Transaction.”

VeriFone VX 520 3. National Provider ID

F1
If you entered a shortcut key associated with an NPI in the
HELP
F2
previous step, this screen will automatically display your
NPI. Press <ENTER> to accept the displayed value, or
F3
you may type in another NPI value and press <ENTER>.
NATIONAL PROVIDER ID:
F4 Otherwise, with the NPI field blank, press <ENTER> to
Medi-Cal POS Help Desk 1-800-541-5555 display the Medicaid Provider ID screen.
K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
4

VeriFone VX 520 3.1 Medicaid Provider ID

HELP
F1
If you entered a shortcut key associated with a Medicaid
F2
Provider ID in the shortcut key screen, this screen will
automatically display your Medicaid Provider ID. Press
F3
<ENTER> to accept the displayed value or type in another
MEDICAID PROVIDER ID:
F4 Medicaid Provider ID and press <ENTER>.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha
Alpha
K3 K4
If the NPI screen had an empty entry, this screen must
have a value before proceeding. If you would like to enter
an NPI value, press the <K1> (PREV) key to go the NPI
entry screen.

If this screen was validated and you would rather use an

NPI value, leave the value in this screen as is. Press the
<K1> (PREV) function key to go to the NPI entry screen.
After you validate an NPI entry by pressing <ENTER>, the
value in this screen will be purged.

VeriFone VX 520 4. Password

F1 The POS device will prompt you to enter your password,

HELP
F2
which is your Provider Identification Number (PIN). Type
your password and press <ENTER>. For security
F3
purposes, the screen displays asterisks instead of your
PASSWORD:
F4 password.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha
Alpha
K3 K4
Press the <K1> (PREV) key to go to the prior field entered.
If valid data was entered in the Medicaid Provider ID field,
pressing the <K1> (PREV) key displays the Medicaid
Provider ID. If valid data was entered in the NPI field,
pressing the <K1> (PREV) key displays the NPI.

VeriFone VX 520 5. CA-MMIS Element Number

F1 The POS device will prompt you to enter the CA-MMIS

HELP
F2
element number of the field about which you are inquiring.
Type the CA-MMIS element number and press <ENTER>.
F3

CA-MMIS #:
F4 Refer to the CA-MMIS Element Numbers section of this
Medi-Cal POS Help Desk 1-800-541-5555 user guide.
K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
5

VeriFone VX 520 6. Send/Re-Edit Screen

HELP
SEND F1
The Send/Re-Edit screen displays. Options are as follows:
RE-EDIT F2

• Press <F1> (SEND) to submit your Help

F3
transaction. Continue at step 8.
F4
• Press <F2> (RE-EDIT) to edit your entries.
K1
Medi-Cal POS Help Desk

K2 K3
1-800-541-5555

K4
Continue at step 7.
Alpha
Alpha

VeriFone VX 520 7. If you pressed <F2> (RE-EDIT) in step 6, the POS device
will display the first screen of your CA-MMIS Help
F1
transaction, the Shortcut Key screen. You can scroll
HELP
F2
through the screens by pressing the <K2> (NEXT) and
<K1> (PREV) function keys.
F3

ENTER SHORTCUT KEY:

F4 To replace an entry, type in a new entry and press
Medi-Cal POS Help Desk 1-800-541-5555 <ENTER>. The new entry replaces the previous entry. To
K1 K2 Alpha
Alpha
K3 K4
change characters in an entry, press <BACKSPACE> until
you delete the incorrect character. Re-type the entry from
that character forward.

Once all entries have been verified and are correct, you
can return to the Send/Re-Edit screen by pressing <K4>
(EXIT) or by continuing to press <K2> (NEXT) or
<ENTER> until the Send/Re-Edit screen again displays.
Press <F1> (SEND) to submit the transaction.

VX 520 Device System Transactions POS

March 2012
device system
6

VeriFone VX 520 8. After you press <F1> (SEND), several screens display,
including the screens at left, while the transaction is
F1
processing.
HELP
F2

F3

DIAL PRIMARY . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

F1

HELP
F2

F3

RECEIVING . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 9. Shortly after submitting the transaction, the POS device will
display a message indicating that it has received a
F1
response from the Medi-Cal system.
HELP
RESPONSE RECEIVED F2
PRESS K3 KEY TO
GENERATE RECEIPT
When the POS device indicates it has received a response,
OR ANY KEY TO
F3
you can press any key to view the response. You can print
CONTINUE
F4 the response by pressing <K3> on the keypad.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 10. The screen displays a description pertaining to the

CA-MMIS element number entered. In this example
F1
screen, a description for CA-MMIS element number 1406
HELP
F2
(Hospitalization From Date) displays.
ENTER THE DATE THAT THE
SUBSCRIBER WAS ADMITTED
F3
INTO THE HOSPITAL IN THE
YYMMDD FORMAT.
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
7
Online Help

VeriFone VX 520
1. You can press <F1> in most screens of any transaction,
including any Systems transaction, to activate the Online
F1 Help function. This generates a Help transaction for that
ELIGIBILITY
F2
field.
ELIG INQUIRY
F3
SHARE OF COST
In this example, a description is being sought for an
F4
SOC REVERSAL Eligibility Inquiry transaction using the POS device.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha Note: Online Help is not available in the Send/Re-Edit

screen of any transaction. Pressing <F1> in any
Send/Re-Edit screen submits the transaction for
processing.

VeriFone VX 520
2. Eligibility Menu

F1 The Eligibility Menu screen displays after performing

ELIGIBILITY
F2
steps 1 and 2 of the previous section. Select “ELIG
ELIG INQUIRY INQUIRY” by pressing the corresponding function
SHARE OF COST
F3
<F> key. In this example, press <F2>.
F4
SOC REVERSAL
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520
3. National Provider ID

F1 If a user has entered a shortcut key associated with

ELIG INQUIRY
F2
an NPI in the previous step, this screen will
automatically display your NPI. Press <ENTER> to
F3
accept the displayed value, or you may type in
NATIONAL PROVIDER ID:
F4 another NPI value and press <ENTER>. Otherwise,
Medi-Cal POS Help Desk 1-800-541-5555
leave the NPI field blank and then press <ENTER> to
K1 K2 Alpha K3 K4
display the Medicaid Provider ID screen.
Alpha

VX 520 Device System Transactions POS

September 2014
device system
8

VeriFone VX 520
4. Medicaid Provider ID

F1 If you entered a shortcut key associated with a

ELIG INQUIRY
F2
Medicaid Provider ID in the Shortcut Key screen, this
screen will automatically display your Medicaid
F3
Provider ID. Press <ENTER> to accept the displayed
MEDICAID PROVIDER ID:
F4 value, or you may type in another Medicaid Provider
Medi-Cal POS Help Desk 1-800-541-5555
ID and press <ENTER>.
K1 K2 Alpha K3 K4

Alpha
If the NPI screen contains an empty entry, this screen
must be filled with a value before proceeding. If you
would like to enter an NPI value, press the <K1>
(PREV) key to go to the NPI entry screen.

If this screen was validated and you would rather use

an NPI value, leave the value in this screen as-is,
press the <K1> (PREV) function key to go to the NPI
entry screen. After you validate an NPI entry by
pressing <ENTER>, the value in this screen will be
purged.

VeriFone VX 520
5. Send/Re-Edit Screen

ELIG INQUIRY SEND F1 After all Eligibility Inquiry screens have been
F2
completed, the Send/Re-Edit screen will appear.
RE-EDIT

SOC F3
Press the corresponding <F> (SEND) key to submit
MS F4 your Eligibility Inquiry transaction to the Medi-Cal
Medi-Cal POS Help Desk 1-800-541-5555
eligibility verification system.
K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

September 2014
 device system
9
Connectivity Test Transaction The Connectivity Test transaction serves two purposes:

• It activates the appropriate POS device transaction software,

which varies depending on the provider type.
It enables providers to advise the Conduent POS-System
group electronically that they have received and are using the
POS device.

VeriFone VX 520 1. Select “TEST” from the System Menu by pressing the
corresponding <F> key. In this example, press <F3>.
SYSTEM F1

HELP F2

TEST F3

PASSWORD
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 2. Shortcut Key

F1
The POS device will prompt you to enter your shortcut
TEST
F2
key. If you have activated this feature, type your
shortcut key and press <ENTER>. If the shortcut key
F3
entered is associated with a National Provider ID (NPI),
ENTER SHORTCUT KEY:
F4 the next screen displayed will be the NPI screen.
Medi-Cal POS Help Desk 1-800-541-5555 If the shortcut key entered is associated with a Medicaid
K1 K2 Alpha
Alpha
K3 K4
Provider ID, the next screen displayed will be the
Medicaid Provider ID screen. Otherwise, press
<ENTER> to bypass this screen and the NPI entry
screen will be displayed.

To activate the shortcut key feature, refer to “Device

Setup Transaction.”

VeriFone VX 520 3. National Provider ID

F1
If you entered a shortcut key associated with an NPI in
TEST
F2
the previous step, this screen will automatically display
your NPI. Press <ENTER> to accept the displayed
F3
value, or you may type in another NPI value and press
NATIONAL PROVIDER ID:
F4 <ENTER>.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha
Alpha
K3 K4
Otherwise, with the National Provider ID field blank,
press <ENTER> to display the Medicaid Provider ID
screen.

VX 520 Device System Transactions POS

February 2017
device system
10

VeriFone VX 520 3.1 Medicaid Provider ID

F1
If you entered a shortcut key associated with a Medicaid
TEST
F2
Provider ID in the shortcut key screen, this screen will
automatically display your Medicaid Provider ID; press
F3
<ENTER> to accept the displayed value, or you may type
MEDICAID PROVIDER ID:
F4 in another Medicaid Provider ID and press <ENTER>.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha
Alpha
K3 K4
If the NPI screen had an empty entry, this screen must
have a value before proceeding. If you would like to
enter an NPI value, press the <K1> (PREV) key to go the
NPI entry screen.

If this screen was validated and you would rather use an

NPI value, leave the value in this screen as is. Press the
<K1> (PREV) function key to go to the National Provider
ID entry screen. After you validate an NPI entry by
pressing <ENTER>, the value in this screen will be
purged.

VeriFone VX 520 4. Password

F1
The POS device will prompt you to enter your password,
TEST
F2
which is your Provider Identification Number (PIN). Type
your password and press <ENTER>. For security
F3
purposes, the screen displays asterisks instead of your
PASSWORD:
F4 password.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha
Alpha
K3 K4
Press the <K1> (PREV) key to go to the prior field
entered. If valid data was entered in the Medicaid
Provider ID field, pressing the <K1> (PREV) key displays
the Medicaid Provider ID. If valid data was entered in the
NPI field, pressing the <K1> (PREV) key displays the
NPI.

VeriFone VX 520 5. Submitter ID

F1 The POS device will prompt you to enter your submitter

TEST
F2
ID. Type your submitter ID and press <ENTER>.
F3

SUBMITTER ID:
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
11

VeriFone VX 520 6. Send/Re-Edit Screen

TEST
SEND F1
The Send/Re-Edit screen displays. Options are as
RE-EDIT F2
follows:

• Press <F1> (SEND) to submit your test

F3

F4 transaction Continue at step 8.

K1
Medi-Cal POS Help Desk

K3
1-800-541-5555

K4
• Press <F2> (RE-EDIT) to edit your entries.
K2 Alpha
Alpha Continue at step 7.

VeriFone VX 520 7. If you pressed <F2> (RE-EDIT) in step 6, the POS

device will display the first screen of your test transaction,
F1
the Shortcut Key screen. You can scroll through the
TEST
F2
screens by pressing the <K2> (NEXT) and <K1> (PREV)
keys.
F3

ENTER SHORTCUT KEY:

F4 To replace an entry, type in a new entry and press
Medi-Cal POS Help Desk 1-800-541-5555 <ENTER>. The new entry replaces the previous entry.
K1 K2 Alpha
Alpha
K3 K4
To change characters in an entry, press <BACKSPACE>
until you delete the incorrect character. Re-type the
entry from that character forward.

Once all entries have been verified and are correct, you
can return to the Send/Re-Edit screen by pressing <K4>
(EXIT) or by continuing to press <K2> (NEXT) or
<ENTER> until the Send/Re-Edit screen again displays.
Press <F1> (SEND) to submit the transaction.

VX 520 Device System Transactions POS

March 2012
device system
12

VeriFone VX 520 8. After you press <F1> (SEND), several screens display,
including the screens at left, while the transaction is
F1
processing.
TEST
F2

F3

DIAL PRIMARY . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

F1

TEST
F2

F3

RECEIVING . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 9. Shortly after submitting the transaction, the POS device
will display a message indicating that it has received a
F1
response from the Medi-Cal system.
TEST
RESPONSE RECEIVED F2
PRESS K3 KEY TO
GENERATE RECEIPT
When the POS device indicates it has received a
OR ANY KEY TO
F3
response, you can press any key to view the response.
CONTINUE
F4 You can print the response by pressing <K3> on the
Medi-Cal POS Help Desk 1-800-541-5555 keypad.
K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 10. You can scroll through the response using the <K2>
(NEXT) and <K1> (PREV) keys. After viewing the final
TEST
F1
screen of the response, press <ENTER> to view any
F2
provider mail.
F3
TEST TRANS COMPLETE
APPLICATIONS ACTIVATED
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
13

VeriFone VX 520 11. Upon successful completion of the test transaction,

press <CANCEL> to return to the Main Menu screen,
06/28/11 12:40 F1
which displays the transactions activated on your device.
ELIGIBILITY F2

SYSTEM
F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
14
Password Reset Transaction The Password Reset transaction resets your POS device password in
the event you wish to change your password or you cannot recall your
password. This password is required to perform all POS device
transactions.

To perform a Password Reset transaction, you first need to obtain a

“dummy” password, which is referred to as “security information.”

You can obtain this dummy password by calling the TSC at

1-800-541-5555 and selecting the option for POS/Internet inquiries.
Each time you call the TSC for the password, the password will
change.

VeriFone VX 520 1. Select PASSWORD from the System Menu by pressing

the corresponding <F> key. In this example, press <F4>.
SYSTEM F1

HELP F2

TEST
F3

PASSWORD
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 2. Shortcut Key

F1 The POS device will prompt you to enter your shortcut

PASSWORD
F2
key. If you have activated this feature, type your shortcut
key and press <ENTER>. If the shortcut key entered is
F3
associated with a National Provider ID (NPI), the next
ENTER SHORTCUT KEY:
F4 screen displayed will be the NPI screen. If the shortcut
Medi-Cal POS Help Desk 1-800-541-5555 key entered is associated with a Medicaid Provider ID,
K1 K2 Alpha
Alpha
K3 K4
the next screen displayed will be the Medicaid Provider
ID screen. Otherwise, press <ENTER> to bypass this
screen and the NPI entry screen will be displayed.

To activate the shortcut key feature, refer to “Device

Setup Transaction.”

VX 520 Device System Transactions POS

March 2012
 device system
15

VeriFone VX 520 3. National Provider ID

F1 If you entered a shortcut key associated with an NPI in

PASSWORD
F2
the previous step, this screen will automatically display
your NPI. Press <ENTER> to accept the displayed
F3
value, or you may type in another NPI value and press
NATIONAL PROVIDER ID:
F4 <ENTER>.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha
Alpha
K3 K4
Otherwise, with the National Provider ID field blank,
press <ENTER> to display the Medicaid Provider ID
screen.

VeriFone VX 520 3.1 Medicaid Provider ID

F1
If you entered a shortcut key associated with a Medicaid
PASSWORD
F2
Provider ID in the shortcut key screen, this screen will
automatically display your Medicaid Provider ID. Press
F3
<ENTER> to accept the displayed value, or you may
MEDICAID PROVIDER ID:
F4 type in another Medicaid Provider ID and press
Medi-Cal POS Help Desk 1-800-541-5555 <ENTER>
K1 K2 Alpha K3 K4

Alpha

If the NPI screen had an empty entry, this screen must

have a value before proceeding. If you would like to
enter a NPI value, press the <K1> (PREV) key to go the
NPI entry screen.

If this screen has been validated and you would rather

use an NPI value, leave the value in this screen as is.
Press the <K1> (PREV) function key to go to the NPI
entry screen. After you validate an NPI entry by
pressing <ENTER>, the value in this screen will be
purged.

VeriFone VX 520 4. Service Provider Security Information

F1 The POS device will prompt you to enter your security

PASSWORD F2
information (the dummy password obtained by calling
the TSC). Enter the security information obtained from
SECURITY INFORMATION
F3
the TSC and press <ENTER>.
F4

Medi-Cal POS Help Desk 1-800-541-5555 Press the <K1> (PREV) key to go to the prior field
K1 K2 Alpha
Alpha
K3 K4
entered. If valid data was entered in the Medicaid
Provider ID field, pressing the <K1> (PREV) key displays
the Medicaid Provider ID. If valid data was entered in
the NPI field, pressing the <K1> (PREV) key displays the
NPI.

VX 520 Device System Transactions POS

March 2012
device system
16

VeriFone VX 520 5. Send/Re-Edit Screen

PASSWORD
SEND F1 The Send/Re-Edit screen displays. Options are as
RE-EDIT F2
follows:

• Press <F1> (SEND) to submit your Password

F3

F4 Reset transaction. Continue at step 7.

K1
Medi-Cal POS Help Desk 1-800-541-5555

K4
• Press <F2> (RE-EDIT) to edit your entries.
K2 Alpha K3

Alpha Continue at step 6.

VeriFone VX 520 6. If you pressed <F2> (RE-EDIT) in step 5, the POS device
will display the first screen of your Password Reset
F1
transaction, the Shortcut Key screen. You can scroll
PASSWORD
F2
through the screens by pressing the <K2> (NEXT) and
<K1> (PREV) keys.
F3

ENTER SHORTCUT KEY:

F4 To replace an entry, type in a new entry and press
Medi-Cal POS Help Desk 1-800-541-5555 <ENTER>. The new entry replaces the previous entry.
K1 K2 Alpha
Alpha
K3 K4
To change characters in an entry, press <BACKSPACE>
until you delete the incorrect character. Re-type the
entry from that character forward.

Once all entries have been verified and are correct, you
can return to the Send/Re-Edit screen by pressing <K4>
(EXIT) or by continuing to press <K2> (NEXT) or
<ENTER> until the Send/Re-Edit screen again displays.
Press <F1> (SEND) to submit the transaction.

VX 520 Device System Transactions POS

March 2012
 device system
17

VeriFone VX 520 7. After you press <F1> (SEND), several screens display,
including the screens at left, while the transaction is
F1 processing.
PASSWORD
F2

F3

DIAL PRIMARY . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

F1

PASSWORD
F2

F3

RECEIVING . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 8. Shortly after submitting the transaction, the POS device
will display a message indicating that it has received a
F1 response from the Medi-Cal system.
PASSWORD
RESPONSE RECEIVED F2
PRESS K3 KEY TO
GENERATE RECEIPT
When the POS device indicates it has received a
OR ANY KEY TO
F3
response, you can press any key to view the response.
CONTINUE
F4 You can print the response by pressing <K3> on the
Medi-Cal POS Help Desk 1-800-541-5555 keypad.
K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 9. You can scroll through the response using the <K2>
(NEXT) and <K1> (PREV) keys. The response includes
F1
your new POS device password.
PASSWORD
F2
PASSWORD RESET
COMPLETE
After viewing the final screen of your response, press
NEW PASSWORD IS: XXXXXX
F3
<ENTER> to view any provider mail.
F4

Medi-Cal POS Help Desk 1-800-541-5555 Note: If you misplace this new password, you must
K1 K2 Alpha
Alpha
K3 K4
perform another Password Reset transaction.

VX 520 Device System Transactions POS

March 2012
device system
18
Date/Time Transaction The Date/Time transaction resets the date and time on the POS
device to the current California date and time so the operator does
not need to initiate any software maintenance for this function.

An unsuccessful transaction can be the result of a number of issues

such as

• An invalid provider number or password/PIN.

• The system is currently not available.
• The software on the POS device is no longer valid.
• The software requires an immediate upgrade.

VeriFone VX 520 1. Select “DATE/TIME” from the System Menu by pressing

the corresponding <F> key. If the “DATE/TIME” option is
SYSTEM F1
not displayed and you see the () character on the
HELP F2
screen, press <K2> (NEXT) until the “DATE/TIME” option
TEST
displays, then press its corresponding function <F> key.
F3
In this example, press <F1>.
PASSWORD
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

 DATE/TIME F1

DOWNLOAD F2

PARAM UPDATE
F3

DEVICE SETUP
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
19

VeriFone VX 520 2. Shortcut Key

F1 The POS device will prompt you to enter your shortcut

DATE/TIME
F2
key. If you have activated this feature, type your
shortcut key and press <ENTER>. If the shortcut key
F3
entered is associated with a National Provider ID (NPI),
ENTER SHORTCUT KEY:
F4 the next screen displayed will be the NPI screen.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha
Alpha
K3 K4
If the shortcut key entered is associated with a Medicaid
Provider ID, the next screen displayed will be the
Medicaid Provider ID screen. Otherwise, press
<ENTER> to bypass this screen and the National
Provider ID entry screen will be displayed.

To activate the shortcut key feature, refer to “Device

Setup Transaction.”

VeriFone VX 520
3. National Provider ID

F1 If you entered a shortcut key associated with an NPI in

DATE/TIME
F2
the previous step, this screen will automatically display
your NPI. Press <ENTER> to accept the displayed
F3
value, or you may type in another NPI value and press
NATIONAL PROVIDER ID:
F4 <ENTER>. Otherwise, with the National Provider ID
Medi-Cal POS Help Desk 1-800-541-5555 field blank, press <ENTER> to display the Medicaid
K1 K2 Alpha
Alpha
K3 K4
Provider ID screen.

VeriFone VX 520 3.1 Medicaid Provider ID

F1 If you entered a shortcut key associated with a Medicaid

DATE/TIME
F2
Provider ID in the shortcut key screen, this screen will
automatically display your Medicaid Provider ID. Press
F3
<ENTER> to accept the displayed value, or you may
MEDICAID PROVIDER ID:
F4 type in another Medicaid Provider ID and press
Medi-Cal POS Help Desk 1-800-541-5555 <ENTER>.
K1 K2 Alpha K3 K4

Alpha

If the NPI screen had an empty entry, this screen must

have a value before proceeding. If you would like to
enter an NPI value, press the <K1> (PREV) key to go the
NPI entry screen.

If this screen has been validated and you would rather

use an NPI value, leave the value in this screen as is.
Press the <K1> (PREV) function key to go to the NPI entry
screen. After you validate an NPI entry by pressing
<ENTER>, the value in this screen will be purged.

VX 520 Device System Transactions POS

March 2012
device system
20

VeriFone VX 520 4. Password

F1 The POS device will prompt you to enter your password.

DATE/TIME
F2
Enter the password supplied by the TSC and press
<ENTER>.
F3

PASSWORD:
F4 Press the <K1> (PREV) key to go to the prior field
Medi-Cal POS Help Desk 1-800-541-5555 entered. If valid data was entered in the Medicaid
K1 K2 Alpha
Alpha
K3 K4
Provider ID field, pressing the <K1> (PREV) key displays
the Medicaid Provider ID. If valid data was entered in the
National Provider ID field, pressing the <K1> (PREV) key
displays the NPI.

VeriFone VX 520 5. Send/Re-Edit Screen

DATE/TIME
SEND F1 The Send/Re-Edit screen options are as follows:
RE-EDIT F2

• Press <F1> (SEND) to submit your Date/Time

F3
transaction. Continue at step 7.
F4
• Press <F2> (RE-EDIT) to edit your entries.
K1
Medi-Cal POS Help Desk 1-800-541-5555

K4
Continue at step 6.
K2 Alpha K3

Alpha

VeriFone VX 520 6. If you pressed <F2> (RE-EDIT) in step 5, the POS device
will display the first screen of your date/time transaction,
F1 the Shortcut Key screen. You can scroll through the
DATE/TIME
F2
screens by pressing <K2> (NEXT) and <K1> (PREV).
F3
To replace an entry, type in a new entry and press
ENTER SHORTCUT KEY:
F4 <ENTER>. The new entry replaces the previous entry.
Medi-Cal POS Help Desk 1-800-541-5555 To change characters in an entry, press <BACKSPACE>
K1 K2 Alpha
Alpha
K3 K4
until you delete the incorrect character. Re-type the
entry from that character forward.

Once all entries have been verified and are correct, you
can return to the Send/Re-Edit screen by pressing <K4>
(EXIT) or by continuing to press <K2> (NEXT) or
<ENTER> until the Send/Re-Edit screen again displays.
Press <F1> (SEND) to submit the transaction.

VX 520 Device System Transactions POS

March 2012
 device system
21

VeriFone VX 520 7. After you press <F1> (SEND), several screens display,
including the screens at left, while the transaction is
F1 processing.
DATE/TIME
F2

F3

DIAL PRIMARY . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

F1

DATE/TIME
F2

F3

RECEIVING . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 8. Shortly after submitting the transaction, the POS device
will display a message indicating that it has received a
F1 response from the Medi-Cal system.
DATE/TIME
RESPONSE RECEIVED F2
PRESS K3 KEY TO
GENERATE RECEIPT
When the POS device indicates it has received a
OR ANY KEY TO
F3
response, you can press any key to view the response.
CONTINUE
F4 You can print the response by pressing <K3> on the
Medi-Cal POS Help Desk 1-800-541-5555 keypad.
K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 9. You can scroll through the response using the <K2>
(NEXT) and <K1> (PREV).
F1

DATE/TIME
F2
After viewing the final screen of your response, press
TXN COMPLETE
DATE/TIME SET TO:
<ENTER> to view any provider mail.
F3
6/28/2011
12:40:44
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
22

Download Transaction The Download transaction upgrades the software on the POS device
to the most current version. There are two types of download
transactions and each notifies providers that a software upgrade is
available in different ways, as follows:

• Immediate Upgrade – This type of Download transaction is

provider-initiated. If an immediate software upgrade is
required, any transaction currently in process will not be
accepted by the Medi-Cal system when it is submitted. The
device instead returns a message indicating that an immediate
software upgrade is required before the transaction can be
processed. The device switches to System mode, and you
must perform a Download transaction (and a Connectivity Test
transaction to activate the software) before proceeding with
further transactions.
• Scheduled Upgrade – This type of Download transaction
occurs automatically. With scheduled upgrades, your POS
device automatically connects to the POS server at a
scheduled time and downloads the latest software version.
You are allowed to continue with any transaction currently in
progress. The transaction response includes a provider mail
message indicating the time for the scheduled upgrade (usually
between 5 p.m. and 8 a.m.). You must leave your device
turned on to receive a scheduled upgrade. After a
scheduled upgrade has been downloaded, you must perform a
Connectivity Test transaction to activate the software.

VX 520 Device System Transactions POS

March 2012
 device system
23
Immediate Upgrade

VeriFone VX 520 1. System Menu

SYSTEM F1 Select “DOWNLOAD” from the System Menu by pressing

HELP F2
the corresponding function <F> key. If the
TEST
“DOWNLOAD” option is not displayed and you see the
F3
() character on the screen, press <K2> (NEXT) until the
PASSWORD

F4 “DOWNLOAD” option displays, then press the
Medi-Cal POS Help Desk 1-800-541-5555 corresponding <F> key. In this example, press <F2>.
K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

 DATE/TIME F1

DOWNLOAD F2

PARAM UPDATE
F3

DEVICE SETUP
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 2. Shortcut Key

F1 The POS device will prompt you to enter your shortcut

DOWNLOAD
F2
key. If you have activated this feature, type your shortcut
key and press <ENTER>. If the shortcut key entered is
F3
associated with a National Provider ID (NPI), the next
ENTER SHORTCUT KEY:
F4 screen displayed will be the NPI screen. If the shortcut
Medi-Cal POS Help Desk 1-800-541-5555 key entered is associated with a Medicaid Provider ID,
K1 K2 Alpha
Alpha
K3 K4
the next screen displayed will be the Medicaid Provider
ID screen. Otherwise, press <ENTER> to bypass this
screen and the NPI entry screen will be displayed.

To activate the shortcut key feature, refer to “Device

Setup Transaction.”

VX 520 Device System Transactions POS

March 2012
device system
24

VeriFone VX 520 3. National Provider ID

F1
If you entered a shortcut key associated with an NPI in
DOWNLOAD
F2
the previous step, this screen will automatically display
your NPI. Press <ENTER> to accept the displayed value,
F3
or you may type in another NPI value and press
NATIONAL PROVIDER ID:
F4 <ENTER>. Otherwise, with the National Provider ID field
Medi-Cal POS Help Desk 1-800-541-5555 blank, press <ENTER> to display the Medicaid Provider
K1 K2 Alpha
Alpha
K3 K4
ID screen.

VeriFone VX 520
3.1 Medicaid Provider ID

F1 If you entered a shortcut key associated with a Medicaid

DOWNLOAD
F2
Provider ID in the shortcut key screen, this screen will
automatically display your Medicaid Provider ID. Press
F3
<ENTER> to accept the displayed value, or you may type
MEDICAID PROVIDER ID:
F4 in another Medicaid Provider ID and press <ENTER>.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha
Alpha
K3 K4
If the NPI screen had an empty entry, this screen must
have a value before proceeding. If you would like to enter
an NPI value, press the <K1> (PREV) key to go the NPI
entry screen.

If this screen has been validated and you would rather

use an NPI value, leave the value in this screen as is.
Press the <K1> (PREV) function key to go to the NPI
entry screen. After you validate an NPI entry by pressing
<ENTER>, the value in this screen will be purged.

VeriFone VX 520 4. Password

F1 The POS device will prompt you to enter your password.

DOWNLOAD
F2
Type the security password supplied by the TSC and
press <ENTER>.
F3

PASSWORD:
F4 Press the <K1> (PREV) key to go to the prior field
Medi-Cal POS Help Desk 1-800-541-5555 entered. If valid data was entered in the Medicaid
K1 K2 Alpha
Alpha
K3 K4
Provider ID field, pressing the <K1> (PREV) key displays
the Medicaid Provider ID. If valid data was entered in the
National Provider ID field, pressing the <K1> (PREV) key
displays the NPI.

VX 520 Device System Transactions POS

March 2012
 device system
25

VeriFone VX 520 5. Send/Re-Edit Screen.

DOWNLOAD
SEND F1 The Send/Re-Edit screen displays. Options are as
RE-EDIT F2
follows:

• Press <F1> (SEND) to submit your Download

F3

F4 transaction. Continue at step 7.

K1
Medi-Cal POS Help Desk 1-800-541-5555

K4
• Press <F2> (RE-EDIT) to edit your entries.
K2 Alpha K3

Alpha Continue at step 6.

VeriFone VX 520 6. If you pressed <F2> (RE-EDIT) in step 5, the POS device
will display the first screen of your Download transaction,
F1 the Shortcut Key screen. You can scroll through the
DOWNLOAD
F2
screens by pressing the <K2> (NEXT) and <K1> (PREV)
keys.
F3

ENTER SHORTCUT KEY:

F4 To replace an entry, type in a new entry and press
Medi-Cal POS Help Desk 1-800-541-5555 <ENTER>. The new entry replaces the previous entry.
K1 K2 Alpha
Alpha
K3 K4
To change characters in an entry, press <BACKSPACE>
until you delete the incorrect character. Re-type the
entry from that character forward.

Once all entries have been verified and are correct, you
can return to the Send/Re-Edit screen by pressing <K4>
(EXIT) or by continuing to press <K2> (NEXT) or
<ENTER> until the Send/Re-Edit screen again displays.
Press <F1> (SEND) to submit the transaction.

VX 520 Device System Transactions POS

March 2012
device system
26

VeriFone VX 520 7. After you press <F1> (SEND), several screens display,
including the screens at left, while the transaction is
F1 processing.
DOWNLOAD
F2

F3

DIAL PRIMARY . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

F1

DOWNLOAD
F2

F3

RECEIVING . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 8. Shortly after submitting the transaction, the POS device
will display a message indicating that it has received a
F1 response from the Medi-Cal system.
DOWNLOAD
RESPONSE RECEIVED F2
PRESS K3 KEY TO
GENERATE RECEIPT
When the POS device indicates it has received a
OR ANY KEY TO
F3
response, you can press any key to view the response.
CONTINUE
F4 You can print the response by pressing <K3> on the
Medi-Cal POS Help Desk 1-800-541-5555 keypad.
K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
27

VeriFone VX 520
9. The device begins the download process. As the
download progresses, the dashes (–) change to
F1 asterisks (*).
TERM DOWNLOAD
F2

The download process may take up to 12 minutes,

F3
depending on how much new software is being
PLEASE WAIT ...
F4 downloaded.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

F1

TERM DOWNLOAD
F2

- - - - - - - - -
F3

PLEASE WAIT ...

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

F1

TERM DOWNLOAD
F2

*************
F3

PLEASE WAIT ...

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520
10. The welcome screen displays when the transmission is
complete.
F1

F2
Note: After the download, you must perform a
WELCOME TO MEDI-CAL
SWIPE CARD
Connectivity Test transaction to activate the
OR PRESS ANY KEY
F3
software. Refer to the Connectivity Test
F4 Transaction section.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
28
Scheduled Upgrade

VeriFone VX 520 1. After a scheduled upgrade, a screen displays indicating

the download is complete.
F1

DOWNLOAD
F2
SCHEDULED DOWNLOAD
COMPLETE AUTOMATIC SOFTWARE
F3
DOWNLOAD SCHEDULED
DEVICE WILL DOWNLOAD AT:
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520
2. The welcome screen displays when the transmission is
complete.
F1

F2
Note: After the download, you must perform a
WELCOME TO MEDI-CAL
SWIPE CARD
connectivity test transaction to activate the
OR PRESS ANY KEY
F3
software. Refer to the Connectivity Test
F4 Transaction section in this guide.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
29
Parameter Update The parameter update transaction is used to change values within the
device when errors occur with the following:

• Primary telephone number

• Secondary telephone number
• Modem speed
• Date format
• Receipt header and footer

These values can only be changed in your POS device under the
direction of a TSC operator.

Refer to the VX 520 Troubleshooting section of the POS Device User

Guide for error descriptions and solutions. If you cannot locate an
error description or do not understand an error message, call the TSC
at 1-800-541-5555 and select the option for POS/Internet inquiries.
The operator may instruct you to perform a Parameter Update
transaction.

VeriFone VX 520 1. System Menu

SYSTEM F1 Select “PARAM UPDATE” from the System Menu by

HELP F2
pressing the corresponding function <F> key. If the
TEST
“PARAM UPDATE” option is not displayed and you see
F3
the () character on the screen, press <K2> (NEXT) until
PASSWORD

F4 the “PARAM UPDATE” option displays, then press its
Medi-Cal POS Help Desk 1-800-541-5555 corresponding <F> key. In this example, press <F3>.
K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

DATE/TIME F1

DOWNLOAD F2

PARAM UPDATE
F3

DEVICE SETUP
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
30

VeriFone VX 520 2. Shortcut Key

F1
The POS device will prompt you to enter your shortcut
PARAM UPDATE
F2
key. If you have activated this feature, type your shortcut
key and press <ENTER>. If the shortcut key entered is
F3
associated with a National Provider ID (NPI), the next
ENTER SHORTCUT KEY:
F4 screen displayed will be the NPI screen. If the shortcut
Medi-Cal POS Help Desk 1-800-541-5555 key entered is associated with a Medicaid Provider ID,
K1 K2 Alpha
Alpha
K3 K4
the next screen displayed will be the Medicaid Provider ID
screen. Otherwise, press <ENTER> to bypass this
screen and the NPI entry screen will be displayed.

To activate the shortcut key feature, refer to “Device

Setup Transaction.”

VeriFone VX 520 3. National Provider ID

F1
If you entered a shortcut key associated with an NPI in
PARAM UPDATE
F2
the previous step, this screen will automatically display
your NPI. Press <ENTER> to accept the displayed value,
F3
or you may type in another NPI value and press
NATIONAL PROVIDER ID:
F4 <ENTER>. Otherwise, with the NPI field blank, press
Medi-Cal POS Help Desk 1-800-541-5555 <ENTER> to display the Medicaid Provider ID screen.
K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 3.1 Medicaid Provider ID

F1 If you entered a shortcut key associated with a Medicaid

PARAM UPDATE
F2
Provider ID in the shortcut key screen, this screen will
automatically display your Medicaid Provider ID. Press
F3
<ENTER> to accept the displayed value, or you may type
MEDICAID PROVIDER ID:
F4 in another Medicaid Provider ID and press <ENTER>.
Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha
Alpha
K3 K4
If the NPI screen had an empty entry, this screen must
have a value before proceeding. If you would like to enter
an NPI value, press the <K1> (PREV) key to go the NPI
entry screen.

If this screen has been validated and you would rather

use an NPI value, leave the value in this screen as is.
Press the <K1> (PREV) function key to go to the NPI
entry screen. After you validate an NPI entry by pressing
<ENTER>, the value in this screen will be purged.

VX 520 Device System Transactions POS

March 2012
 device system
31

VeriFone VX 520 4. Service Provider Security Information

PARAM UPDATE F1
The POS device will prompt you to enter your service
F2
provider security information. Enter the security
information supplied by the TSC and press <ENTER>.
SECURITY INFORMATION: F3

F4 Press the <K1> (PREV) key to go to the prior field

Medi-Cal POS Help Desk 1-800-541-5555 entered. If valid data was entered in the Medicaid
K1 K2 Alpha
Alpha
K3 K4
Provider ID field, pressing the <K1> (PREV) key displays
the Medicaid Provider ID. If valid data was entered in the
NPI field, pressing the <K1> (PREV) key displays the
NPI.

VeriFone VX 520 5. Send/Re-Edit Screen

PARAM UPDATE
SEND F1
The Send/Re-Edit screen displays. Options are as
RE-EDIT F2
follows:

• Press <F1> (SEND) to submit your Param Update

F3

F4 transaction. Continue at step 7.

K1
Medi-Cal POS Help Desk

K2 K3
1-800-541-5555

K4
• Press <F2> (RE-EDIT) to edit your entries.
Alpha
Alpha Continue at step 6.

VeriFone VX 520 6. If you pressed <F2> (RE-EDIT) in step 5, the POS device
will display the first screen of your Param Update
F1 transaction, the Shortcut Key screen. You can scroll
PARAM UPDATE
F2
through the screens by pressing the <K2> (NEXT) and
<K1> (PREV) keys.
F3

ENTER SHORTCUT KEY:

F4 To replace an entry, type in a new entry and press
Medi-Cal POS Help Desk 1-800-541-5555 <ENTER>. The new entry replaces the previous entry.
K1 K2 Alpha
Alpha
K3 K4
To change characters in an entry, press <BACKSPACE>
until you delete the incorrect character. Re-type the
entry from that character forward.

Once all entries have been verified and are correct, you
can return to the Send/Re-Edit screen by pressing <K4>
(EXIT) or by continuing to press <K2> (NEXT) or
<ENTER> until the Send/Re-Edit screen again displays.
Press <F1> (SEND) to submit the transaction.

VX 520 Device System Transactions POS

March 2012
device system
32

VeriFone VX 520 7. After you press <F1> (SEND), several screens display,
including the screens at left, while the transaction is
F1
processing.
PARAM UPDATE
F2

F3

DIAL PRIMARY . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

F1

PARAM UPDATE
F2

F3

RECEIVING . . .
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 8. Shortly after submitting the transaction, the POS device
will display a message indicating that it has received a
F1 response from the Medi-Cal system.
PARAM UPDATE
RESPONSE RECEIVED F2
PRESS K3 KEY TO
GENERATE RECEIPT
When the POS device indicates it has received a
OR ANY KEY TO
F3
response, you can press any key to view the response.
CONTINUE
F4 You can print the response by pressing <K3> on the
Medi-Cal POS Help Desk 1-800-541-5555 keypad.
K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 9. You can use the <K2> (NEXT) and <K1> (PREV) keys to
scroll through the response, which indicates the specific
F1
parameter that was updated.
PARAM UPDATE
F2

F3
SYSTEM PARAM UPDATE
BEEP1 = 0
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
33

VeriFone VX 520 10. Press <K4> (EXIT) or <CANCEL> to begin the parameter
update process on your POS device.
PARAM UPDATE
F1
SEND

RE-EDIT F2

F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520
11. The screen goes blank while the device updates the
parameter and reboots itself. The Welcome screen
F1 displays when the parameter update process is
F2
complete.
F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

F1

F2
WELCOME TO MEDI-CAL
SWIPE CARD
F3
OR PRESS ANY KEY
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
34
Device Setup Transaction The Device Setup transaction allows you to customize your POS
device. Providers can access the following options within the Device
Setup transaction:

• ABOUT – Displays information about your device.

• PROVIDER – Allows you to customize your POS device. For
example, you can add your own content to the receipt header
and footer, which will print on every receipt. You can also add
up to 10 provider numbers and set up shortcut keys for specific
provider numbers to reduce keying errors (refer to “Edit
Shortcut Number” later in this section to set up shortcut keys).
• TERMINAL – Allows you to setup a PABX code.

The Device Setup transaction includes the following additional

options. However, using these options requires assistance from a
TSC operator. Do not select these options unless instructed to
do so by a TSC operator.

• Comm
• Download
• Printer
• Suite
• Date/Time
• Demo
• Menu/Keys

VX 520 Device System Transactions POS

March 2012
 device system
35

VeriFone VX 520 1. Select “DEVICE SETUP” from the system menu by

pressing the corresponding function <F> key. If the
SYSTEM F1
“DEVICE SETUP” option is not displayed and you see
HELP F2
the () character on the screen, press <K2> (NEXT)
TEST
until the “DEVICE SETUP” option displays, then press its
F3
corresponding <F> key. In this example, press <F4>.
PASSWORD
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

DATE/TIME F1

DOWNLOAD F2

PARAM UPDATE
F3

DEVICE SETUP
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 2. Password

DEVICE SETUP
F1
The POS device prompts you to enter your password.
F2
Enter your password and press <ENTER>. If you have
not changed the password, the default password is six
F3
zeros (“000000”).
PASSWORD:
F4

Medi-Cal POS Help Desk 1-800-541-5555 The screen displays asterisks instead of your password
K1 K2 Alpha
Alpha
K3 K4
for security purposes.

VX 520 Device System Transactions POS

March 2012
device system
36

VeriFone VX 520 3. Device Setup Menu

SETUP F1 The Device Setup Menu displays. Select a transaction

ABOUT F2
by pressing the corresponding <F> key. Press <K2>
PROVIDER
(NEXT) to scroll through the full list. Press the <K1>
F3
(PREV) function key to return to the top of the list.
TERMINAL
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

COMM F1

DOWNLOAD F2

PRINTER
F3

SUITE
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

DATE/TIME F1

DEMO F2

MENUS/KEYS
F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
37
The “About” Option The “About” option displays information about your device.

VeriFone VX 520 1. Select “ABOUT” from the Device Setup Menu by

pressing the corresponding <F> key. In this example,
SETUP F1 press <F2>.
ABOUT F2

PROVIDER
Press <K2> (NEXT) to scroll through the information.
F3
Press <CANCEL> to return to the Device Setup menu.
TERMINAL
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

F1
ABOUT
VeriFone SoftMed
Version SSMED71911 F2

Of SMEDVer32
FLASH VER: 07/19/11 F3

Task: 5 18:10:22
<More> F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520

ABOUT
F1

HEAP SIZE = 160000

MAX HEAP = 74544 F2

STACK SIZE = 90000

MAX STACK = 4656 F3

<More> F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
38
The “Provider” Option The “Provider” option allows you to customize your POS device. For
example, you can add your own content to the receipt header and
footer, which will print on every receipt. You can also add up to 10
provider numbers and set up shortcut keys for specific provider
numbers to reduce keying errors (refer to “Edit Shortcut Number” later
in this section to set up shortcut keys).

VeriFone VX 520 1. Select “PROVIDER” from the device setup menu by

pressing the corresponding function <F> key. In this
SETUP F1
example, press <F3>.
ABOUT F2

PROVIDER
F3

TERMINAL
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 2. Edit Provider

EDIT PROVIDER
PREV F1
The Main Provider screen displays the first provider
#1/10:
NEXT F2
number record available for editing. You can use the
XXXXXXXXX <K1> (PREV) and <K2> (NEXT) keys to scroll through the
SLCT F3
complete list of available provider numbers. The “SLCT”
EXIT F4 option selects the provider number record you wish to edit.
Medi-Cal POS Help Desk 1-800-541-5555 The “EXIT” option returns you to the Device Setup Menu.
K1 K2 Alpha K3 K4

Alpha

Scroll through the provider numbers until you find the one
you wish to edit, then press the corresponding <F> key for
“SLCT.”

VeriFone VX 520 3. The provider number record you selected displays. To edit
EDIT PROVIDER
the record, press the <F> key corresponding to “EDIT.”
PREV F1

PROVIDER NUMBER
NEXT F2
You can edit the following for a provider number record:
XXXXXXXXX
EDIT
• Provider number
F3

• Header and footer information

EXIT F4

• Shortcut key (edit and/or initial setup)

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
39

VeriFone VX 520 4. Edit Provider Number

EDIT PROVIDER
PREV F1
To update the provider number record, enter the new
PROVIDER NUMBER
NEXT F2
provider number and press <ENTER>.
XXXXXXXXX
EDIT F3
NEW: XXXXXXXXX .
EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 5. The provider number you entered displays. Press the <F>
EDIT PROVIDER
key corresponding to “EXIT”, and the device will prompt
PREV F1
you to save your changes
PROVIDER NUMBER
NEXT F2

XXXXXXXXX
EDIT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 6. Press the <F> key corresponding to “OK” to save your
EDIT PROVIDER
changes. Press the <F> key corresponding to “CNCL” to
CNCL F1 cancel your changes.
F2

SAVE CHANGES
OK F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 7. The “OK” option returns you to the main edit provider
EDIT PROVIDER
screen. From this screen, you can perform other
PREV F1 functions to customize your POS device.
#1/10:
NEXT F2

XXXXXXXXX
SLCT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
40

VeriFone VX 520 8. Edit Header # 1 and # 6

EDIT PROVIDER
PREV F1
The “Edit Provider” option allows you to update the header
HEADER1
NEXT F2
information for the provider number record.
EDIT F3
Press the <F> key corresponding to “EDIT” to display the
EXIT F4 edit screen. Type the new header information and press
Medi-Cal POS Help Desk 1-800-541-5555 <ENTER>.
K1 K2 Alpha K3 K4

Alpha

Refer to the VX 520 Sample Print Receipts section of this

user guide for an example of customized header
information.

VeriFone VX 520 9. The header information that you entered displays. Press
EDIT PROVIDER
the <F> key corresponding to “EXIT” and the device will
PREV F1
prompt you to save your changes.
HEADER1
NEXT F2

YOUR HEADER1 HERE

EDIT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 10. Press the <F> key corresponding to “OK” to save your
EDIT PROVIDER
changes.
CNCL F1

F2
Press the <F> key corresponding to “CNCL” to cancel your
SAVE CHANGES changes.
OK F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 11. The “OK” option returns you to the main Edit Provider
EDIT PROVIDER
screen. From this screen, you can perform other functions
PREV F1
to customize your POS device.
#1/10:
NEXT F2

XXXXXXXXX
SLCT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
41

VeriFone VX 520 12. Edit Footer

EDIT PROVIDER
PREV F1
The “Edit Footer” option allows you to update the footer
FOOTER4
NEXT F2
information for the provider number record.
EDIT F3
Press the <F> key corresponding to “EDIT” to display the
EXIT F4 edit screen. Type the new footer information and press
Medi-Cal POS Help Desk 1-800-541-5555 <ENTER>.
K1 K2 Alpha K3 K4

Alpha

Refer to the VX 520 Sample Print Receipts section of this

user guide for an example of customized footer
information.

VeriFone VX 520
13. The footer information that you entered displays. Press
EDIT PROVIDER
the <F> key corresponding to “EXIT” and the device will
PREV F1 prompt you to save your changes.
YOUR FOOTER4
NEXT F2

EDIT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 14. Press the <F> key corresponding to “OK” to save your
EDIT PROVIDER
changes.
CNCL F1

F2
Press the <F> key corresponding to “CNCL” to cancel
SAVE CHANGES your changes.
OK F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 15. The “OK” option returns you to the main Edit Provider
EDIT PROVIDER
screen. From this screen, you can perform other
PREV F1 functions to customize your POS device.
#1/10:
NEXT F2

XXXXXXXXX
SLCT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
42

VeriFone VX 520 16. Edit Shortcut Number

EDIT PROVIDER
PREV F1
The “Edit Shortcut Number” option allows you to assign a
SHORTCUT NUMBER
NEXT F2
two-digit number to the provider number record. This can
help minimize keying errors.
EDIT F3

EXIT F4 Press the <F> key corresponding to “EDIT” to display the

Medi-Cal POS Help Desk 1-800-541-5555 edit screen. Type the shortcut number and press
K1 K2 Alpha
Alpha
K3 K4
<ENTER>.

VeriFone VX 520 17. The shortcut number that you entered displays. Press the
<F> key corresponding to “EXIT” and the device will
EDIT PROVIDER F1 prompt you to save your changes.
SHORTCUT NUMBER F2

XX
F3
NEW: XX
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 18. Press the <F> key corresponding to “OK” to save your
EDIT PROVIDER
changes.
CNCL F1

F2
Press the <F> key corresponding to “CNCL” to cancel your
SAVE CHANGES changes.
OK F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 19. The “OK” option returns you to the main Edit Provider
EDIT PROVIDER
screen.
PREV F1

#1/10:
NEXT F2

XXXXXXXXX
SLCT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
43
The “Terminal” Option The “Terminal” option allows you to set up a PABX code.

Note: The Device Setup Menu contains additional options below the
“Terminal” option. Do not select these options unless
instructed to do so by a TSC operator.

VeriFone VX 520 1. Select “TERMINAL” from the device setup menu by

pressing the corresponding function <F> key. In this
SETUP F1 example, press <F4>.
ABOUT F2

PROVIDER
F3

TERMINAL
F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520
2. Press the <F> key corresponding to “SLCT” to proceed to
EDIT TERMINAL
the next level of editing.
PREV F1

#1/10:
NEXT F2

XXXXXXXXX
SLCT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
44

VeriFone VX 520
3. Edit PABX Code
EDIT TERMINAL
PREV F1 The “Edit PABX Code” option allows you to assign a one-
PABX CODE
NEXT F2
to four-digit number to the device if such a number is
needed for connecting with an outside telephone line.
EDIT F3

EXIT F4 Press the <F> key corresponding to “EDIT” to display the

Medi-Cal POS Help Desk 1-800-541-5555 edit screen. Enter the new PABX number and press
K1 K2 Alpha
Alpha
K3 K4
<ENTER>.

VeriFone VX 520

EDIT TERMINAL
PREV F1

PABX CODE
NEXT F2

NEW:
EDIT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 4. The PABX number you entered displays. Press the <F>
EDIT TERMINAL
key corresponding to “EXIT” and the device will prompt
PREV F1 you to save your changes.
PABX CODE
NEXT F2

9
EDIT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520
5. Press the <F> key corresponding to “OK” to save your
EDIT TERMINAL
changes.
CNCL F1

F2
Press the <F> key corresponding to “CNCL” to cancel
SAVE CHANGES your changes.
OK F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
 device system
45

VeriFone VX 520
6. The “OK” option returns you to the main Edit Terminal
EDIT TERMINAL
screen. From this screen, you can set up other functions
PREV F1 on your POS device.
#1/10:
NEXT F2

XXXXXXXXX
SLCT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 7. Edit Terminal Beep

EDIT TERMINAL
PREV F1 The “Edit Terminal Beep” option allows you to turn the
TERMINAL BEEP
NEXT F2
beep function on or off. In the “ON” mode, the device will
OFF beep when keys are pressed.
EDIT F3

EXIT F4 The default beep mode is “OFF.” However, the device will
Medi-Cal POS Help Desk 1-800-541-5555 still beep for input errors and responses.
K1 K2 Alpha K3 K4

Alpha

Press the <F> key corresponding to “EDIT.”

VeriFone VX 520 8. The device prompts you to select “ON” or “OFF.” Select a
EDIT TERMINAL
mode by pressing the corresponding function <F> key.
ON F1

TERMINAL BEEP
OFF F2

SELECT ON/OFF
F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520 9. The mode you selected displays. Press the <F> key
EDIT TERMINAL
corresponding to “EXIT” and the device will prompt you to
ON F1 save your changes.
TERMINAL BEEP
OFF F2

ON
EDIT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012
device system
46

VeriFone VX 520
10. Press the <F> key corresponding to “OK” to save your
EDIT TERMINAL
changes.
CNCL F1

F2
Press the <F> key corresponding to “CNCL” to cancel
SAVE CHANGES your changes.
OK F3

F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VeriFone VX 520
11. The “OK” option returns you to the main Edit Terminal
EDIT TERMINAL
screen. From this screen, you can set up other functions
PREV F1 on your POS device.
#1/10:
NEXT F2

XXXXXXXXX
SLCT F3

EXIT F4

Medi-Cal POS Help Desk 1-800-541-5555

K1 K2 Alpha K3 K4

Alpha

VX 520 Device System Transactions POS

March 2012