Xavier Institute of Management, Bhubaneswar

SUMMARY ON
“Delhivery”

Submitted To
Prof. Bhaskar Basu

Submitted By: Section 1 Group 1

Shreya Pati | UM21050
Ipseeta Mangaraj | UM21088
Manshi Choudhury | UM21092
Mohit Abrol | UM21094
Niladri Chakraborty | UM21097
Priyansu Sarathi Ganguly| UM21102
Sonali Mohapatra | UM21118

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From their experience at IIM Bangalore, Sahil and Ajith came up with the idea for a firm that would support
other start-ups by enhancing their operations and financial teams and provide resources to help them grow.
They believed the time was opportune for them to go on the route toward founding Delhivery during the
internet revolution. The online world attracted their attention.
It began as simple intra-city transportation service provider. Its value proposition is- deliver faster, provide
real time tracking of shipments, manage cash flows efficiently. Now they operate in four service lines-
express delivery, fulfilment services, omni-channel services, and cross-border services.
Delhivery, which combines world-class infrastructure, top-notch logistical operations, and cutting-edge
technical and technological skills, is the largest and fastest-growing fully integrated player in India by
revenue. Over 18000 pin codes in India are serviced by their rapid parcel delivery network
The hyperlocal marketplace as the name suggests is a market that caters to the needs of a limited
geographical area. The USP of hyperlocal e-commerce businesses lies in their ability to deliver products and
services at an unbelievably fast speed.
Shipping services includes Same-day/Next-day Delivery, Time-defined/Slot-based Delivery, etc. Special
services includes Product Replacement/Exchange Services, Large/Oversize Order Delivery, etc.
Delhivery has an integrated platform which has two kind of pricing models, one for standard express
delivery and other for on demand delivery. Under fulfilment Services, it offers three parts, storage
processing and packaging. The pricing model for technology services is per month or per order.
Delhivery had different pricing strategy for transportation -express delivery, transportation - on demand
delivery, fulfilment, technology (IMS and WMS), technology (marketplace panels and PoS), distribution
and sourcing clients. They continued to believe that their technology was the source of competitive
advantage as they could build switching cost for their partners. They wanted to leverage this advantage over
larger markets. Finally, they wanted to make their technology resilient to change in the regulation.

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