QUESTIONNAIRE

Name :
Age :.
Contact No.
Address :
Gender :
“A Study on Analysis the Financial Performance of HDFC Banks”
□ Male
□ Female
Age:-
□ 18-24
□ 25-30
□ 30 and above
Occupation:-
□ Student
□ Service
□ Business
Income Level:-
□ 1 lakh – 5 lakhs
□ 5 lakhs – 10 lakhs
□ 10 lakhs and above
Q. 1 Do you know HDFC in india?
a) Yes b) No
Q. 2 Do you think that HDFC make impact on banking sector?
a) Yes b) No
Q3. What is your Preferences towards mode of payments during online transactions in
india?
a) Debit Card
b) Credit Card
c) E-Wallet
d) Any Other
Q. 3. Awareness about online payment gateways?
a) Hearing about it for the 1st time.
“A Study on Analysis the Financial Performance of HDFC Banks”
b) Heard about it and used.
c) Heard about it but never used it.
Q4.: Awareness and Preferences about online payment service providers?
a) Paytm
b) Mobikwik
c) Citrus
d) Oxigen
e) Freecharge
f) Any other
Q. 5. Preference towards using online payment for completing the following
transactions
during HDFC cards in india?
a) Recharge
b) Utility Bill Payments
c) Transportation
d) Food/Movie tickets
e) Online Shopping
f) Transfer money
g) Any other
Q.6. Reasons for using online payment payment gateway services?
a) Strongly Agree b) Agree
a) Neutral b) Disagree
a) Strongly Disagree
Q.7. Reduced frequency of traditional payment system due to online payment ?
a) Yes b) No
Q.7. Frequency of usage of online payment (per month):?
a) Once
b) Twice
“A Study on Analysis the Financial Performance of HDFC Banks”
c) Thrice
d) More than thrice
Q. 8. Satisfaction of the users towards usage of online payment services?
a) Highly satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
Q. 9 Obstacles faced while using the online payment ?
a) Yes
b) No
Q. 10. Preference to continue using online payment ?
a) Very likely
b) Likely
c) Neutral
d) Unlikely
e) I stopped using E-Wallets
Q. 11. If problems are addressed, preference of non-users to use online payment ?
a) Definitely will use
b) Probably will use
c) Probably will not use
d) Definitely will not use
Q12. Which item you shop online?
a) Apparels
b) Books
“A Study on Analysis the Financial Performance of HDFC Banks”
c) Electronics
d) Food
e) Games
f) Music
g) Any other(Please specify)
Q13. How much money do you spent in online shopping? (Rupees)
a) 100 – 500
b) 500 – 1000
c) 1000 – 5000
d) 5000 & above
Q14. While shopping what affects your satisfaction the most?
a) Website User Friendly
b) Cash on delivery
c) Credit/Debit Card payment
d) Offers & Discounts
e) Free Shipping
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