Questionnaire on Consumer awareness and

Perception about credit cards in India.

Thank you for agreeing to participate in this survey.

I am a student of AIMIT conducting a market research to know the
Consumer awareness and perception about credit cards in India of different bank and its
services.

Take a few moment of your time and answer a few questions. Your answers will be confidential and
used only in combination with the responses of other people.
A. Personal Details
1. Name

2.Residing City

3. Martial Status
a) Married
b) Unmarried
c) Others

4.Your Age?
a) 18-25
b) 26-35
c) 36-45
d) 46-55
e) 56-65
f) 66 and above

5. Education :
a) Under Graduate
b) Below 12th std
 c) Post Graduate

6. Your Employment status:

a) Government Employee
b) Private Employees
c) Semi- Government
d) Self Employment
e) Professional
f) Retired Employees
g) others

7. Income group
a) 2,50,001- 5,00,000
b) 5,00,001- 750000
c) 7,50,000 – 10,00,000
d) 10,00,000 and above

B. About Credit card

8. Do you have a credit card?
Yes 
No 

9. How many credit cards you have?

One 
Two 
Three 
More than three 

10. Which bank credit card you use?

AXIS Bank 
SBI Bank 
ICICI Bank 
HDFC Bank 
 Others 

11. Since how long have you been using credit card?
a) Less than 1 year
b) 1 to 2 years
c) 2 to 3 years
d) 3 to 4 years
e) More than 4 years

12. Do you trust credit card transactions security?

Yes 
No 

13. Why do you like to use credit card?

Fast Payment 
Convenience 
Security 
Other 

14. For what purposes you used your credit card?

Money transaction 
Online purchasing 
Shopping 
Ticket reservation 
Other 

15. How often you use your credit card for payments?
Less than 3 times in a month 
3-6 times a month 
7-10 times a month 
More than 10 times in a month 

16. Do you feel comfortable while giving your credit card to someone else for the payment?
 Yes 
No 

17. In your opinion, how secure do you feel about using the Credit Card payment method to pay
online?
Not at all secure 
Somewhat secure 
Very secured 

18. Are you satisfied with the service provided by your credit card?
 Very Satisfied  Satisfied
 Indifferent  Dissatisfied

19. Please indicate which payment method you would prefer to use in each of the following
scenarios?
Booking a plane and railway ticket 
Booking a hotel 
Paying a electricity bill 
Paying for insurance 

20. How do you most prefer to pay for the purchases?

 By Cash  Debit card
 Credit card  Internet Banking
 Others

21. How much maximum amount you would prefer to pay through credit card?
Less than 1000 
1000 to 3000 
3000 to 10000 
More than 10000 

22. What is your credit card debt payment preference?

a) Minimum Payment
 b) Partial Payment
c) Complete Payment

23. What is your preferred mode of credit card debt payment ?

a) Through ATMs
b) Through Net-Banking
c) VISA Money Transfer
d) Standing instructions
e) National Electronic Funds Transfer (NEFT)
f) Drop-box option
g) Over the counter (Cash)
h) Other

24. What proportion of your expenditure is met through using the credit cards?
a) Up to 30%
b) 31% -50%
c) More than 51

25. Is there any ongoing Emi transactions in your credit cards? If yes what is the tenure availed?
a) Less than a year
b) One to two years
c) More than two years

26. Credit Limit of your Credit card?

a) Less than 1 lakh
b) 1 to 2 lakhs
c) 2 to 4 lakhs
d) More than 4 Lakhs.

27. Are you completely aware of the Annual fees and Joining fees or any other cost involved in your
credit card ?
a) Was informed in advance by the Bank Before Receiving the Card.
b) Not informed clearly about the charges before receiving the card.
 c) Got to know the charges only after the Statement is generated.

28. What are the complimentary offers you have acquired by Credit Card?
a) Purchase Coupons
b) Complimentary Tickets
c) Complimentary Gifts

29. How you rate on your awareness level about credit card information?
a) Knows it completely
b) No idea hearing it for the first time
c) Knows it partially

30. How far you are satisfied with the response and accessibility of your bank customer care support?

a) Very much satisfied

b) Average satisfaction
c) Not at all satisfied