Questionnaire on Debit Card and Credit Card Usage Pattern.

Thank you for agreeing to participate in this survey.

I am a student of a XISS conducting a market research to know the usage pattern of
Debit/Credit card of different bank and its services.
Take a few moments of your time and answer a few questions. Your answers will be
confidential and used only in combination with the responses of other people.
Person Interviewed: ____________________________________________
Address: ________________________________________________________
Age: _________ Gender:  Male  Female
Occupation: _______________________

1. Do you have a debit/credit card?

Debit card Credit card
Yes  
No  

2. How many debit/credit cards you have?

Debit card Credit card
One  
Two  
Three  
More than three  

3. Which bank debit card you use?

 PNB Bank  SBI Bank  ICICI Bank
 BOB Bank  Others

4. Which bank credit card you use?

 AXIS Bank  SBI Bank  ICICI Bank
 HDFC Bank  Others

5. How do you most prefer to pay for the purchases?

 By Cash  Debit card
 Credit card  Internet Banking

6. For what purposes you used your debit/credit card?

Debit card Credit card
Money transaction  
Online purchasing  
Shopping  
Ticket reservation  
Other  
7.  Do you trust credit card and debit card transactions security?
 Yes  No
8. How often you use your credit/debit card for payments?
Debit card Credit card
Less than 3 times in a month  
3-6 times a month  
7-10 times a month  
More than 10 times in a month  

9. Do you feel comfortable while giving your credit/debit card to someone else for the
payment?
Debit card Credit card
Yes  
No  
10. Why do you like to use debit/credit card?
Debit card Credit card
Fast Payment  
Convenience  
Security  
Other  

11. In your opinion, how secure do you feel about using each of the following payment
methods to pay online?

Not at all secure somewhat secure very secure

Credit Card   
Debit Card   

12. Please indicate which payment method you would prefer to use in each of the following
scenarios?

Debit Card Credit Card

Booking a plane and railway ticket  
Booking a hotel  
Paying a electricity bill  
Paying for insurance  

13. How much maximum amount you would prefer to pay through debit/credit card?
Debit Card Credit Card
Less than 1000  
1000 to 3000  
3000 to 10000  
More than 10000  
14. Are you satisfied with the services providing by your credit/debit card?
 Very Satisfied  Satisfied
 Indifferent  Dissatisfied
 QUESTIONNAIRE
ON
DEBIT CARD AND CREDIT CARD USAGE PATTERN

SUBMITTED BY

INFORMATION MANAGEMENT -1

PEEYUSH VIJAYVARGIA (ROLL NO.-41) NISHANT KUMAR (ROLL NO.-46)

SIMRANJIT SINGH (ROLL NO.-42) ISHWAR KUMAR (ROLL NO.-31)

WE HAVE TOGETHERLY COLLECTED INFORMATION FROM

DIFFERENT SOURCES AND SURVEY AND ON THE BASIS OF THAT WE
HAVE PREPARED A QUESTIONNAIRE ON DEBIT/CREDIT CARD USAGE
PATTERN.

1. ICICI BANK

2. HDFC BANK

3. S.B.I

4. SURVEY OF DIFFERENT PERSON INCLUDING MALE AND FEMALE

BOTH