OPPINIONAIRE FOR GOVT.

OF INDIA’S DIGITALIZATION OF INDIA AND HOW IT HAS AFFECTED

PEOPLE’S METHOD OF MONEY TRANSACTIONS

Q1.How often do you use cash?

Everyday
Three to six times a week
One to two times a week
Once a fortnight
Once every few months
Don’t know
Q2.How often do you use your bank debit card?

Everyday
Three to six times a week
One to two times a week
Once a fortnight
Once every few months
Don’t know

Q3.Do you prefer using cash or your bank debit card?

Card

Cash

I don’t know
Q4.What is your go-to payment option?
Cards
Cash
Cheques
PayPal

Other, please specify:

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Q5.Which, if any, do you use when making purchases in store?
Cash
Debit card (contactless)
Debit card (using chip)
Debit card (swipe)
Credit card (contactless)
Credit card (using chip)
Credit card (swipe)
Mobile payment app
None of the above

Q6.Do you make payments using your mobile phone/smartphone?

Yes
No

Q7.Do you agree or disagree with the following statement?

Strongly Neither agree or Strongly

Disagree Agree
disagree disagree Agree
I would consider making payments using my
mobile phone/smartphone in future

Q8.What are your reasons for not using your mobile phone/smartphone to make payments?
Don’t see the point in them
I don’t know how they work
I don’t think they are secure
I don’t trust the providers behind the apps
I believe someone can steal my details from my phone
It increases the chance of fraud

Q9.Do you think that using your mobile or making cashless payments will increase the chances of suffering
from fraud or theft?
Yes
No
I don’t know

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Q10.If you are trying to avoid unnecessary spending in general, which of the following payment method would
you avoid using?
Cash
Debit card (contactless)
Debit card (using chip)
Debit card (swipe)
Credit card (contactless)
Credit card (using chip)
Credit card (swipe)
Mobile payment app

Q11.Do you agree or disagree with the following statements?

Strongly Neither agree or Strongly
Disagree Agree
Disagree disagree Agree
Mobile payments are growing, and are expected to
continue
In a few years, people will hardly use cash to make a
purchase
Credit cards and debit cards are the most preferred
payment
Mobile apps can help you classify your purchases
for budgeting

END OF QUESTIONS FOR OPPINIONAIRE