‭ HAPTER : 6‬

C
‭SUGGESTIONS‬
‭Indian‬ ‭government‬ ‭need‬ ‭to‬ ‭start‬ ‭providing‬ ‭digital‬ ‭literacy‬ ‭to‬ ‭every‬ ‭other‬ ‭citizen.‬‭It‬‭is‬‭recommended‬
‭that‬‭every‬‭citizen‬‭must‬‭realise‬‭that‬‭such‬‭an‬‭important‬‭and‬‭Enormous‬‭Vison‬‭cannot‬‭be‬‭the‬‭government‬
‭job‬ ‭alone.‬ ‭We‬ ‭have‬ ‭to‬ ‭be‬ ‭an‬ ‭equal‬ ‭partner‬ ‭in‬ ‭this‬ ‭journey.‬ ‭To‬ ‭create‬ ‭Impact‬ ‭of‬ ‭digital‬ ‭India‬ ‭to‬ ‭be‬
‭realized,‬ ‭we‬‭have‬‭to‬‭use‬‭technology‬‭to‬‭solve‬‭problems‬‭faced‬‭by‬‭Indian‬‭and‬‭for‬‭that‬‭we‬‭need‬‭a‬‭strong‬
‭culture of grounds-up frugal innovation in IT.‬

‭Our‬‭recommendation‬‭to‬‭the‬‭government‬‭would‬‭be‬‭to‬‭Setup‬‭PPP‬‭forums‬‭in‬‭each‬‭of‬‭these‬‭segments‬‭to‬
‭invite‬ ‭industry‬ ‭to‬ ‭participate‬ ‭in‬ ‭areas‬ ‭where‬ ‭they‬ ‭have‬ ‭the‬ ‭domain‬ ‭expertise‬ ‭and‬ ‭interest.‬ ‭The‬
‭government‬ ‭should‬ ‭also‬ ‭focus‬ ‭on‬ ‭sustainable‬ ‭development‬ ‭and‬ ‭basic‬ ‭facilities‬ ‭of‬ ‭rural‬ ‭area‬ ‭before‬
‭providing the digital service. There have to go hand in hand.‬

‭The‬ ‭government‬ ‭must‬ ‭encourage‬ ‭opening‬ ‭global‬ ‭standard‬ ‭that‬ ‭will‬ ‭enable‬ ‭India‬ ‭to‬ ‭benefit‬‭from‬‭the‬
‭best‬ ‭technology‬ ‭world-wide.‬‭The‬‭one‬‭area‬‭where‬‭this‬‭kind‬‭of‬‭a‬‭model‬‭is‬‭needed‬‭with‬‭a‬‭high‬‭level‬‭of‬
‭urgency in developing the culture of innovations in India.‬

‭What‬ ‭is‬ ‭needed‬ ‭now‬ ‭is‬ ‭an‬ ‭unprecedented‬ ‭focus‬ ‭and‬ ‭that‬ ‭will‬ ‭to‬ ‭make‬ ‭it‬ ‭happen‬ ‭across‬ ‭both‬
‭government‬‭and‬‭industry.‬‭The‬‭government‬‭has‬‭set‬‭the‬‭stage‬‭with‬‭a‬‭strong‬‭vision‬‭and‬‭an‬‭equally‬‭strong‬
‭show‬ ‭of‬ ‭will‬ ‭to‬ ‭make‬ ‭it‬ ‭happen.‬‭What‬‭we‬‭need‬‭now‬‭is‬‭for‬‭them‬‭to‬‭focus‬‭on‬‭settings‬‭the‬‭right‬‭policy‬
‭framework‬ ‭and‬ ‭process‬ ‭that‬ ‭make‬ ‭if‬ ‭easy‬ ‭for‬ ‭industry‬ ‭to‬ ‭do‬ ‭business‬ ‭in‬ ‭India‬ ‭and‬ ‭encourage‬ ‭to‬
‭participate‬ ‭in‬ ‭India's‬ ‭journey‬ ‭towards‬ ‭becoming‬ ‭digital‬ ‭India.‬ ‭The‬ ‭numbers‬ ‭are‬ ‭mind‬ ‭boggling.‬ ‭But‬
‭they‬‭can‬‭be‬‭achieved‬‭especially‬‭as‬‭rapid‬‭pace‬‭of‬‭innovations‬‭is‬‭increasingly‬‭making‬‭technology‬‭more‬
‭favourable for mass scale adoption, which is a must for the successful realization of digital India‬

‭Though‬‭it‬‭will‬‭take‬‭time‬‭for‬‭moving‬‭towards‬‭a‬‭complete‬‭cashless‬‭economy,‬‭efforts‬‭should‬‭be‬‭made‬‭to‬
‭convert‬‭urban‬‭areas‬‭as‬‭cashless‬‭areas.‬‭As‬‭70%‬‭of‬‭India's‬‭GDP‬‭comes‬‭from‬‭urban‬‭areas‬‭if‬‭government‬
‭can‬ ‭convert‬ ‭that‬ ‭into‬ ‭cashless‬ ‭it‬ ‭will‬ ‭be‬ ‭a‬ ‭huge‬ ‭gain.‬ ‭Therefore,‬ ‭different‬ ‭trajectories‬ ‭need‬ ‭to‬ ‭be‬
‭planned for migration to cashless for those having bank account and for those not having.‬

‭Another‬ ‭big‬‭hurdle‬‭is‬‭unachieved‬‭targets‬‭for‬‭Digital‬‭India.‬‭Mobile‬‭internet‬‭penetration‬‭is‬‭crucial‬‭into‬
‭deeper‬ ‭pockets‬ ‭since‬ ‭POS‬ ‭works‬ ‭over‬ ‭mobile‬ ‭internet‬ ‭connections.‬ ‭Earlier‬ ‭banks‬ ‭used‬ ‭to‬ ‭charge‬
‭money‬‭on‬‭card-based‬‭transactions‬‭which‬‭has‬‭now‬‭been‬‭pointed‬‭out‬‭as‬‭a‬‭hurdle.‬‭Also,‬‭the‬‭low‬‭literacy‬
‭rates‬‭in‬‭rural‬‭areas‬‭along‬‭with‬‭lack‬‭of‬‭internet‬‭access‬‭or‬‭even‬‭basic‬‭utilities‬‭in‬‭many‬‭places,‬‭it‬‭becomes‬
‭very difficult for people to adopt the habit for digital transactions.‬
‭Cash‬‭is‬‭definite‬‭in‬‭nature‬‭and‬‭cash‬‭exchange‬‭carries‬‭with‬‭it‬‭the‬‭right‬‭of‬‭the‬‭country‬‭to‬‭even‬‭the‬‭most‬
‭remote locations.‬

‭People‬‭in‬‭urban‬‭areas‬‭are‬‭largely‬‭troubled‬‭as‬‭a‬‭part‬‭from‬‭the‬‭cash‬‭crunch,‬‭the‬‭budgets‬‭and‬‭finances‬‭of‬
‭households‬ ‭are‬ ‭hit.‬ ‭Merchants‬ ‭insist‬ ‭on‬ ‭minimum‬ ‭amount‬ ‭transactions‬ ‭for‬ ‭POS‬ ‭sale‬ ‭or‬ ‭online‬
‭payments.‬‭Further,‬‭they‬‭add‬‭various‬‭taxes‬‭and‬‭levies,‬‭delivery‬‭charges‬‭etc.‬‭Articles‬‭bought‬‭online‬‭may‬
‭be‬‭sold‬‭expensive‬‭with‬‭low‬‭quality‬‭but‬‭as‬‭there‬‭is‬‭a‬‭cash‬‭crunch,‬‭people‬‭are‬‭forced‬‭to‬‭buy‬‭them.‬‭Small‬
‭transactions‬ ‭and‬‭daily‬‭expenses‬‭are‬‭massively‬‭hit‬‭and‬‭plastic‬‭is‬‭no‬‭substitute‬‭for‬‭planned‬‭expenditure‬
‭using cash.‬

‭What else needs to be done?‬

‭●‬ ‭Open Bank accounts and ensure they are operationalized.‬

‭●‬ ‭Abolishment‬ ‭of‬ ‭government‬ ‭fees‬ ‭on‬ ‭credit‬ ‭card‬ ‭transactions;‬ ‭reduction‬ ‭of‬
‭interchange fee on card transactions; increase in taxes on ATM withdrawals.‬

‭●‬ ‭Tax rebates for consumers and for merchants who adopt electronic payments.‬

‭●‬ ‭Making‬ ‭Electronic‬ ‭payment‬ ‭infrastructure‬ ‭completely‬ ‭safe‬ ‭and‬ ‭secure‬ ‭so‬ ‭that‬
‭incidents‬ ‭of‬ ‭Cyber‬ ‭Crimes‬ ‭could‬ ‭be‬ ‭minimized‬ ‭and‬ ‭people‬ ‭develop‬ ‭faith‬ ‭in‬
‭electronic payment system.‬

‭●‬ ‭Create a culture of saving and faith in financial system among the rural poor.‬

‭●‬ ‭The‬‭Reserve‬‭Bank‬‭of‬‭India‬‭too‬‭will‬‭have‬‭to‬‭come‬‭to‬‭terms‬‭with‬‭a‬‭few‬‭issues,‬‭from‬
‭figuring‬ ‭out‬ ‭what‬‭digital‬‭payments‬‭across‬‭borders‬‭means‬‭for‬‭its‬‭capital‬‭controls‬‭to‬
‭how‬‭the‬‭new‬‭modes‬‭of‬‭payment‬‭affect‬‭key‬‭monetary‬‭variables‬‭such‬‭as‬‭the‬‭velocity‬
‭of money.‬

‭●‬ ‭RBI‬ ‭will‬ ‭also‬ ‭have‬ ‭to‬ ‭shed‬ ‭some‬‭of‬‭its‬‭conservatism,‬‭part‬‭of‬‭which‬‭is‬‭because‬‭it‬

‭has‬ ‭often‬ ‭seen‬ ‭itself‬ ‭as‬ ‭the‬ ‭protector‬ ‭of‬ ‭banking‬ ‭interests‬ ‭rather‬ ‭than‬ ‭overall‬
‭financial development.‬
‭1)‬‭Age:‬

‭16-20‬

‭21-26‬

‭26-30‬

‭30 and above‬

‭2)‬‭occupation‬
‭Student‬ ‭Business‬
‭man Office‬
‭worker None of‬
‭the above‬

‭3)‬‭gender‬
‭Male‬
‭Femal‬
‭e‬
‭Other‬
‭Rather not say‬

‭4)‬‭are you aware about cashless payments?‬

‭Yes No‬
 ‭5)‬‭if yes which application you prefer most?‬

‭Goggle‬ ‭Pay‬
‭Phonepe‬ ‭Paytm‬
‭Other‬

‭6)‬‭do you prefer cashless payment method for smaller transaction?‬

‭Yes No‬
‭Sometime‬
‭s‬

‭When I don’t carry cash‬

‭7)‬‭do you think cashless payment method is more convenient than cash payments?‬

‭Yes‬
‭No Maybe‬
‭Not sure‬

‭8)‬‭do you find merchant who accept electronic payments where ever you go?‬

‭Yes No‬
‭Only‬
‭few Rarely‬
 ‭9)‬‭how often do you pay in cash?‬

‭Never‬

‭1-5 times per week 5-10‬

‭times per week‬
‭10 plus times per week‬

‭10)‬ ‭according to you what is more time consuming?‬

‭Cash payment Cashless‬

‭payment‬

‭11)‬‭I am consented about the potential privacy of cashless society?‬

‭Strongly‬ ‭agree‬
‭Agree‬
‭Neutral‬
‭Disagree Strongly‬
‭disagree‬

‭12)‬ ‭a cash less system could eliminate the need to bring money to college would this be‬
‭benefit to you?‬

‭Yes No‬
‭13)‬‭how long have you been using methods of cash less payments?‬

‭Since long time Since‬

‭few months Just started‬