General Information

Please fill in the following details:

1. Name:
2. Age:
3. Gender:
4. Education:
5. Occupation:

Frequency of usage of e-payment

1. I frequently use digital payment system for my financial transactions.
Strongly agree Agree Neutral Disagree Strongly Disagree
2. Which of the following digital payment services do you commonly use?
Google Pay PhonePe Debit card/Credit card Internet banking

Attitude towards adoption of e-payment

3. I believe adoption of e-payment system saves time and makes life easier.
Strongly agree Agree Neutral Disagree Strongly Disagree
4. I believe digital payment offers a wider choice for customers in sending and
receiving money.
Strongly agree Agree Neutral Disagree Strongly Disagree
5. What are your reasons for choosing online payment?
(You can choose more than one option.)
Convenience Security Better-rate Privacy Easy maintenance

Limitations of digital payment

6. Do you think there are security concerns in using digital-payment.
Strongly agree Agree Neutral Disagree Strongly Disagree
7. Do you think people are aware and well-informed about digital payment
system?
Strongly agree Agree Neutral Disagree Strongly Disagree

Impact of covid-19
 8. Do you think the covid-19 pandemic has positively influenced adoption of
digital payment in India?
Strongly agree Agree Neutral Disagree Strongly Disagree

Future of digital payment

9. On a scale of 1-10, how would you rate your experience of using e-payment
services?
1-3 (Poor) 4-6 (Good) 7-8 (Very good) 9-10 (Excellent)
10. Would you recommend using digital payment to any non-users?
Yes No Maybe