Section I (Marketplace Trust, OPS, Cust’s knowledge, Law Enforcement)

1. In the entire world, the objective of Business or Commerce is consumer satisfaction.

o Agree
o Disagree
o Strongly agree
o Strongly disagree
o Neutral
o Undecided
2. In the era of modernization, consumers are very much aware about the protection of
their rights.
o Agree
o Disagree
o Strongly agree
o Strongly disagree
o Neutral
o Undecided
3. In information and Communication Technology people are interested in shopping
through Internet because they can purchase things from far off places while sitting at
home.
o Agree
o Disagree
o Strongly agree
o Strongly disagree
o Neutral
o Undecided
4. People in the modern world are attracted towards online shopping because it provides
wide variety of things of various brands with comparison of prices.
o Agree
o Disagree
o Strongly agree
o Strongly disagree
o Neutral
o Undecided
5. People are cheated in shopping through internet even without knowing that they are
being cheated,
o Agree
o Disagree
o Strongly agree
o Strongly disagree
o Neutral
o Undecided
6. Having faith or trust on internet sources is not so relevant
o Agree
o Disagree
o Strongly agree
o Strongly disagree
o Neutral
o Undecided
7. In the present era of Information Technology people have started using ATMs, Smart
Cards and Debit Cards
o Agree
o Disagree
o Strongly agree
o Strongly disagree
o Neutral
o Undecided
8. The use of ATMs, Smart Cards, and Debit Cards are subject to risks of monetary loss
o Agree
o Disagree
o Strongly agree
o Strongly disagree
o Neutral
o Undecided
9. Internet banking or e-banking is not reliable
o Agree
o Disagree
o Strongly agree
o Strongly disagree
o Neutral
o Undecided
10. The Indonesian law dealing with cyber frauds is not satisfactory
o Agree
o Disagree
o Strongly agree
o Strongly disagree
o Neutral
o Undecided
Section II (Prevention Environment)
Do you aware of these following listed security technologies implemented in websites?
Awareness
Aware Not aware
Digital Encryption Standards (DES)
Digital/Electronic Signature
Certification Authority
Secure Electronic Transaction
Trusted Third Parties

To what extent you believe these following security features on websites is important?
Importance
1 2 3 4 5
Secure Communication
Authentication of you by vendor
Authentication of vendor by you
Against fraudulent
Non Repudiation

No. General Statement Strongly Agree Neutral Disagree Strongly

Agree Disagree
1 The security statement
for me to do my
transactions is important
2 Matters of security have
significant influence on
me in doing my
transaction (e.g: personal
information, credit card
number)
3 If I think the website
lacks security measures,
I will refrain from using
 it
4 I will be concerned
about the risk of fraud
(e.g: credit card fraud)
5 I am concerned with the
security of my payment
transactions
6 I will discontinue the
transaction if I know
there is a security breach
7 I will be alert for
security breaches
Section III (Trust)
No. General Statement Strongly Agree Neutral Disagree Strongly
Agree Disagree
1 The payment system
gives me a reliable
impression
2 I have faith in the effort
taken by the provider to
ensure the payment
system to conduct my
transaction is safe
3 I trust the system and
processes backing my
transactions
4 I have faith in the
company’s reputation in
fulfilling my transaction.
5 The payment system has
a reputable track record
6 The company providing
the service is trustworthy
7 I trust the information
provided during the
payment process (e.g:
clear and detailed steps)
Section V (cyber fraud)
No. General Statement Strongly Agree Neutral Disagree Strongly
Agree Disagree
1 Have you ever been a
victim of Cyber fraud?
2 Are you aware of
incidence of cyber
fraud?
3 Do you think the level of
security in e-commerce
sites is sufficient?
4 Are you aware of any
security features for the
use of e-commerce?
5 Is there any means
provided by the e-
commerce that you can
quickly report cyber
fraud incident to the e-
commerce?
6 Fraud using e-payment
system is the most cyber
fraud perpetuated by
fraudsters