The data that you will share with the researchers will be kept confidential and will be used

solely
for the feasibility study. Your consent is tantamount to your authorization of the researchers to
collect, process, and store your data. The only persons that will have access to your data are the
members of the group conducting the study. Moreover, at any point in time, you may request for
the updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or
destruction of your data.

Demographic:

Q1: Which generation do you belong to?

 Baby Boomer (1946–1964)

 Generation X (1965–1980)
 Generation Y (1981–1996)
 Generation Z (1997–2010)
 Gen Alpha (2013-2025)

Cybercrimes Experiences

Q1: Have you or any of the people you know experienced cybercrime in mobile banking
already?

 Yes
 No

Q2: What cybercrimes have you experienced, or you are familiar with:

 Mobile Malware (Trojans, Viruses, etc.)

 Phishing
 Fraud/Theft
 Network Probing
 Application Intrusion


Customer’s Opinion
I raise concerns and complaints whenever the mobile banking application seems to lack security
measures.
 Strongly Agree
 Agree
 Neither
 Disagree
 Strongly Disagree

I share my negative experience with mobile banking security with the people I know.
 Strongly Agree
  Agree
 Neither
 Disagree
 Strongly Disagree

Customer’s Loyalty

I discontinue using mobile banking if cybercrimes are happening.

 Strongly Agree
 Agree
 Neither
 Disagree
 Strongly Disagree

I look for an alternative mobile bank if I feel that my current mobile bank isn't giving me quality
security measures.

 Strongly Agree
 Agree
 Neither
 Disagree
 Strongly Disagree

Customer’s Purchase Intentions

I lose interest in using mobile banking if I perceived it to be unsafe and risky.

 Strongly Agree
 Agree
 Neither
 Disagree
 Strongly Disagree

I influence the people I know to not support the mobile bank if it has a lot of cybersecurity
issues.

 Strongly Agree
 Agree
 Neither
 Disagree
 Strongly Disagree

Cybercrimes negatively affect my overall customer satisfaction on mobile banking.

 Strongly Agree
 Agree
 Neither
 Disagree
 Strongly Disagree