A Study on Customer Awareness &

Satisfaction on Paytm Services at

NAME:
Kumbakonam GENDER:
INCOME: AGE:

1. For which purpose you use PAYTM Wallet most? ( )

a. Money transfers b. Recharge c. Booking Tickets d. Other activities
2. How long you have been using PAYTM wallet ? ( )
a. 0-3months b. 3-6months c.6-9 months d. More than 9 months
3. How did you come to know about PAYTM Wallet ? ( )
a. By friends b. Advertisements c .References d. Others
4. What is the important criteria to choose PAYTM wallet? ( )
a. Rewards b. Discounts c. cashbacks d. scratch cards e. Others
5. How many transactions do you make per month by PAYTM? ( )
a. 5-10 b. 10-15 c. 15-20 d. 20 above
6. What is your average transaction value using PAYTM wallet? ( )
a. 3000-5000 b. 5000-8000 c.8000-12000 d. 12000 above
7. Are you satisfied with the transaction limit of the wallet : ( )
a. YES b. NO
8. What is the transaction limit you are suggesting :
_______________________
9. Did you link your bank account with PAYTM Wallet : ( )
a. Yes b. NO
10. If no, please specify the reason : ________________________________

11. Did you ever experience an issue during processing of payment : ( )

a. YES b. NO
12. If yes, did you raised complaint against the payment issue ? ( )
a. YES B. NO
13. Did you recognise latest PAYTM advertisement ? ( )
a. YES b.NO
 14. How was the response from customer service towards compliant raised? ( )
a. Highly satisfied b. Satisfied c. Indefinite d. Dissatisfied
e. Highly dissatisfied
15. In how many days the complaint got resolved? ( )
a. 0-3days b. 3-6days c. 6-8 days d. More than 8 days
16. How satisfied are you with customer service unit ? ( )
a. Highly satisfied b. Satisfied c. Average d. dissatisfied e. highly dissatisfied
17. Did you pay your offline bills by using PAYTM wallet ? ( )
a. YES b.NO
18. Are you aware of Post-paid services in PAYTM wallet? ( )
A. YES b. NO
19. Is PAYTM wallet accepted everywhere? ( )
a. YES b. NO
20. Are you aware of receiving transaction statements in PAYTM wallet ? ( )
a. YES b. NO
21. Is the PAYTM wallet user friendly? ( )
a. YES b. NO
22. Do you recommend PAYTM Wallet to others ? ( )
a. YES b. NO
23. Rate your overall satisfaction towards PAYTM Wallet : ( )
a. Satisfied b. Satisfied c. Indifference d. Dissatisfied e. Highly dissatisfied

24. Mention your overall satisfaction level towards PAYTM Wallet :( )

a. Highly satisfied b. Satisfied c. Indifference d. Dissatisfied e. Highly dissatisfied

25. Any suggestions for further improvement of PAYTM wallet:

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