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Current Issue on Knowledge Management System for future research: a

Systematic Literature Review

Article  in  Procedia Computer Science · December 2017

DOI: 10.1016/j.procs.2017.10.011

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ScienceDirect
Procedia Computer Science 00 (2017) 000–000
www.elsevier.com/locate/procedia

International Conference on Computer Science and Computational Intelligence (ICCSCI 2017)

Current Issue on Knowledge Management System for future

research: a Systematic Literature Review
Karto Iskandar a, b, *, Muhammad Ikhwan Jambak b, Raymondus Kosala c, Harjanto
Prabowo d
a
Computer Science Department, School of Computer Science, Bina Nusantara University, Jakarta 11480, Indonesia
b
Computer Science Department, BINUS Graduate Program - Doctor of Computer Science, Bina Nusantara University, Jakarta 11530, Indonesia
c
Computer Science Department, Faculty of Computing and Media, Jakarta 11530, Indonesia
d
Management Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta 11480, Indonesia

Abstract

Nowadays, the number of papers on the topic of Knowledge Management and Knowledge Management System is still widely
discussed. The study of Knowledge Management System (KMS) issues are based on Systematic Literature Review (SLR). It
aims to analyze the state of the art, identify current popular issues on KMS, and offer directions for future research agenda. The
methodology used in this paper is based on the systematic literature review to collect, synthesize and analyze numerous papers on
a variety of topics that are closely related to knowledge management system issues that published in the last two decades. Based
on fifty-four papers reviewed from six electronic databases, the result of this paper obtained fourteen current issues on knowledge
management system. Moreover, the top three popular issues consist of the development of capabilities and features of KMS, Big
Data issues on KMS, and adoption to new technology issue for KMS respectively. The conclusion of this study emphasized the
big data phenomenon as the most contemporary topic for the future research area besides the growing of required KMS
capabilities and features development.

© 2017 The Authors. Published by Elsevier B.V.

Peer-review under responsibility of organizing committee of the International Conference on Computer Science and
Computational Intelligence (ICCSCI 2017).

Keywords: Knowledge Management System; KMS; Current Issues; Systematic Literature Review; Big Data Issue in KMS

*
Corresponding author. Tel.: +0-000-000-0000 ; fax: +0-000-000-0000 .
E-mail address: karto_i@binus.edu, mjambak@binus.edu, rkosala@binus.edu, harprabowo@binus.edu

1877-0509 © 2017 The Authors. Published by Elsevier B.V.

Peer-review under responsibility of organizing committee of the International Conference on Computer Science and Computational Intelligence
(ICCSCI 2017).
2 Karto Iskandar, Muhammad Ikhwan Jambak, Raymondus Kosala, Harjanto Prabowo / Procedia Computer Science 00 (2017) 000–000

1. Introduction

In recent years, many papers related to the knowledge management (KM) and knowledge management system
(KMS) are still growing 1–3. Although knowledge management (KM) science has long been introduced by Nonaka
since 1994 through his paper 4, the discussion related to this area is still intensively discussed. The phenomenon of
dynamics research related to this often occurs along with the development of technology, culture, needs and
conditions of implementation 3,5,6. Nevertheless, there has been no work to review these studies systematically in
order to enable them advantageous for researchers and practitioners. Hence, there is a need to synthesize the
evidence regarding to the current issues of related KMS.
The implementation of KM consists of three pillars i.e. people, technology, and processes 7,8. KMS focuses on
the technology pillars. These three pillars are equally important and complementary. Several objectives can be
obtained by utilizing KMS for KM implementation within an organization 9–11. The various issues discussed in the
KMS projects should be identified to define future research areas.
The importance of this study is to regain for new research areas related to knowledge management system that is
previously dominated by the lucrative KMS implementation topics 11,12, KMS usage topics 13,14, KMS security 15,16,
KMS performance 17,18 and the use of new technology to apply KMS in an organization 8,13. Whereas, the numerous
new topics arise recently which are related to knowledge management system, such as the process of handling big
data phenomena 19–21, the implementation of KMS in social media and complex environment 22,23, and gathering
information effectively 24 .
The main objective of this paper is to congregate, elaborate, and synthesize an exhaustive systematic literature
review (SLR) of current issues related to the area of KMS and research trends. Based on the nature of descriptive
and inductive literature review, the authors addressed to identify the big challenge issues that is still intense to
discuss in KMS area. Thus, the research questions for this SLR are:
RQ1: what are the current issues related to knowledge management system (KMS) research topic?
RQ2: what are the top ranking for future research topic in knowledge management system (KMS) area?
Additionally, this SLR contributes to the scientific knowledge on computer science and information system
management by: (i) studying in detail the current issues related to KMS; (ii) identifying some of the research trends
in the existing literature; (iii) suggesting directions for future research.
The structure of the paper is divided into five sections i.e. the introduction part, the background of theoretical
foundation, the methodology of the systematics review process, the SLR result findings, and conclusion and
suggestion.

2. Theoretical Background Foundations

2.1 Knowledge Management

The knowledge management (KM) terminology was first coined by Wiig in 1986 25. According to Wiig, KM is a
systematic, explicit and deliberate building, renewal, and application of knowledge to maximize an organization’s
knowledge-related effectiveness and return from its knowledge assets 26. According to O’Leary, knowledge
management has two concepts i.e. content management and collaboration process 5.
The concept of knowledge management was initiated from the difficulty of dealing with complexities, increasing
competition with competitor by technology and growing sophistication of customer’s needs 3. According to Nonaka,
knowledge asset in organization is divided into two categories i.e. tacit knowledge and implicit knowledge 4. In
knowledge creation process, it involves the creation of new content or the replacement of existing content within the
tacit and explicit knowledge 27. According to Nanoka, knowledge is created, shared, amplified, enlarged, and
justified in organizational settings through social, collaborative, and individual's cognitive processes 4 .
Nanoka contended that the organizational knowledge creation involve a continual interaction between the tacit
and explicit knowledge. It spirally flows as the knowledge that moves through individual, group, and organizational
levels 4. The renowned model of four modes of knowledge creation consisted of socialization, externalization,
internalization, and combination. Knowledge management process in its implementation is supported by the pillars
of information technology in various ways. Most organizations apply technologies such as Knowledge Management
System (KMS) to capture, collect, distribute, and share the knowledge 27.
 Karto Iskandar, Muhammad Ikhwan Jambak, Raymondus Kosala, Harjanto Prabowo / Procedia Computer Science 00 (2015) 000–000 3

2.2 Knowledge Management System

Based on some literatures, understanding of knowledge management system (KMS) is a collection of techniques
and strategies to analyze, organize, improve, distribute, maintain, and share knowledge and experience in an
organization 27–29. KMS also allows the users to create a learning through electronics media or commonly called E-
Learning or corporate university 18,30.
Another literatures described a knowledge management system as a system created to facilitate the capture,
storage, search, transfer and reuse of tacit and explicit knowledge in an organization 31–33. This tacit and explicit
knowledge are used to enable KMS become prolific in management knowledge and can be used by others in the
organization 4,25. KMS is beneficial to assist the organization to retain employees’ knowledge when someone leaves
the organization or no longer performs the usual activities 34.
The purpose of KMS is to create and develop information system through information technology that can aid
the organization to transform tacit knowledge into explicit knowledge. It then can be used in dealing with a problem
with knowledge in accordance with the procedures of a company or organization 6,27,35. In addition, KMS also aims
to achieve a target such as shared knowledge, increased employment, competitive advantages, or the creation of
corporate innovation 36,37.
The benefits of KMS implementation in an organization are: (1) Organizations can more quickly establish
decisions on problems that occur based on existing knowledge and even novel knowledge on the organization 22. (2)
Organizations can create new knowledge during the learning process in which such knowledge represents a
reasonable and valuable way to solve problems for the organization 38. (3) There is a system that provides a reusable
data storage medium for the organization 24. Organizations can distribute knowledge to employees who need,
wherever and whenever 39, and many other benefits.

3. Methodology

This research paper applied systematic literature review (SLR) method approach and followed guidelines by
Tranfield 40, Kitchenham 41 and Okoli 42. Based on the literatures, this SLR has several activities such as planning
(determining the research questions), conducting (search literature, study selection, and data synthesis), and
reporting (report writing) 41,42. This review model is shown in Figure 1.

Planning Conducting Reporting

Research Question Search Strategy Report Writing

(Search term, Literature
resources, Search Process)

Search Strategy
(Data Extraction, Quality
Assessment)

Data Synthesis

Fig. 1. SLR Research Model.

In the planning activities, the research questions (RQs) were defined based on the research background that is
introduced in section 1 – Introduction. The formulation of RQs are as follow:
• RQ1: what are the current issues related to knowledge management system (KMS) research topic?
• RQ2: what are the top ranking for future research topic in knowledge management system (KMS) area?
Conducting activities consists of search strategy and data synthesis. Search strategy comprises of the search
terms, literature resources, and search process. The search term is defined by derivation from the research question.
It then identifies the synonym for the search string. The initial search strings are knowledge management issues and
 4 Karto Iskandar, Muhammad Ikhwan Jambak, Raymondus Kosala, Harjanto Prabowo / Procedia Computer Science 00 (2017) 000–000

knowledge management system issues. Moreover, search terms used to search the journals in answering research
question are by combining of Boolean operators (AND and OR). The search terms used are: (1) (knowledge
management OR KM) AND (knowledge management issues OR KM issues) (2) (knowledge management system
OR KMS) AND (knowledge management system issues OR KMS issues).
The review referred to six electronic databases resources including the Researchgate, Science Direct, IEEE
Explore, ACM Digital Library, Emerald Insight, Taylor and Francis tandfonline and other links attained from
Google Scholar (grouped into Other) to extract the data based on the title and abstract information. Later on, the
search terms are inserted into each publisher and then hundreds to thousands of journal are displayed. The relevant
journals were stored in the reference management tools for selection activities accordingly.
The study selection was divided into three stages as demonstrated in Figure 2. Firstly, the journals search was
conducted and selection processes were based on the title which resulted in a total of 284 relevant papers to be
reviewed, then categorized as 'studies found'. In the next stage, the abstract from each appropriate journals are
evaluated to answer the research question. Duplicated and irrelevant papers were rejected, leaving only 176 relevant
papers are categorized as 'candidate studies'. Filtering was continued in the third stage. The appropriate journals
were downloaded and read in detail to answer the research question which is categorized as 'selected studies'.
Finally, 54 papers were accepted for the data synthesis of evidence after conducting the exclusion criteria and
screening of the detailed abstracts and full text. This process is demonstrated in Figure 2.

• Search terms
searching. • Paper results
• Journal title • Abstract match match to answer
selection match with research research
with research question. question.
question.

Source Studies Found Candidate Studies Selected Studies

Other 33 17 5
Researchgate 64 41 14
ScienceDirect 77 43 11
IEEE 19 10 3
ACM 30 20 7
Emerald 26 21 8
Taylor and Francis 35 24 6

GRAND TOTAL 284 176 54

Fig. 2. Steps for Selecting Journal and data Extraction.

Those 54 journals are acquired to answer the research question (Table 1, sorted by journal id). Additional
information as journal publisher, year of publication, and researcher name follow in the next column.

Table 1. List paper (selected studies) table.

No Id Journal Title Journal Publisher Year Author
1 P001 Is knowledge management dead (or dying)? 5 Journal of Decision 2016 Daniel E. O’Leary
Systems
2 P016 Barriers for the Implementation of Knowledge Procedia Computer 2015 Héctor M. Pérez Feijoo;
Management in Employee Portals12 Science Mercedes Garcia Ordaz;
Francisco José Martínez López
 Karto Iskandar, Muhammad Ikhwan Jambak, Raymondus Kosala, Harjanto Prabowo / Procedia Computer Science 00 (2015) 000–000 5

Table 1. List paper (selected studies) table. (Continued)

No Id Journal Title Journal Publisher Year Author
3 P026 A study of web portal features as a knowledge International Online 2016 Thakur Ranjit Singh; J. Durga
management system in school education 29 Multidisciplinary Prasad Rao
Journal
4 P027 A Framework based Knowledge Management System International Journal 2016 Mohammad Fazli Baharuddin;
(KMS) for Dynamic Decision-Making (DDM) 22 of Academic Research Tengku Adil Tengku Izhar;
in Business and Social Ahmad; Nadzri Mohamad
Sciences
5 P028 A Research Framework on Big Data awareness and International Journal 2016 Tengku Adil Tengku Izhar;
Success Factors toward the Implication of Knowledge of Academic Research Mohd Shamsul Mohd Shoid
Management: Critical Review and Theoretical Extension 43 in Business and Social
Sciences
6 P029 Absorptive capacity and knowledge management in small Knowledge 2016 Roberto Grandinetti
and medium enterprises 44 Management Research
& Practice
7 P032 The application of knowledge management to software International Journal 2016 José Braga de Vasconcelos;
evolution 45 of Information Chris Kimble; Paulo
Management Carreteiro; Álvaro Rocha
8 P037 Designing a Knowledge Management System for Tourism International Journal 2016 Shabila Anjani; Amalia
Management (Study Case: South Halmahera) 46 of Humanities and Suzianti; Heru Susetyo
Management Sciences
(IJHMS)
9 P044 Introduction to Special Issue on Knowledge Management International Journal 2016 Murray E. Jennex
and Risk 1 of Knowledge
Management
10 P047 Understanding Researchable Issues in Knowledge The IUP Journal of 2015 Sumita Mishra; Sanghamitra
Management: A Literature Review 3 Knowledge Brahma
Management
11 P056 Knowledge Management in Academic Libraries: An Modern Trends in 2016 Iranna M. Shettar
Overview 47 Library & Information
Science
12 P063 Research on knowledge management in Pakistan: A Library Philosophy 2016 Syed Rahmatullah Shah;
literature review 48 and Practice Khalid Mahmood
13 P070 A new paradigm of knowledge management: Southern African 2016 Chris William Callaghan
Crowdsourcing as emergent research and development 49 Business Review
14 P084 Exploring the world of knowledge management: JOURNAL OF 2005 Kostas Metaxiotis; Kostas
agreements and disagreements in the academic/practitioner KNOWLEDGE Ergazakis; John Psarras
community 32 MANAGEMENT
15 P085 Knowledge maps: A systematic literature review and International Journal 2016 Ali Balaida; Mohd Zaidi Abd
directions for future research 50 of Information Rozana; Syed Norris Hikmia;
Management Jamshed Memon
16 P086 Information, knowledge and collaboration management in International Journal 2016 Eric Costa; António Lucas
the internationalisation of SMEs: A systematic literature of Information Soares; Jorge Pinho de Sousa
review 51 Management
17 P087 Success model for knowledge management systems used Computers in Human 2016 Alberto Un Jan; Vilma
by doctoral researchers 6 Behavior Contreras
18 P089 Supply chain knowledge management: A literature review Expert Systems with 2012 Marianna Marra; William Ho;
52
Applications John S. Edwards
19 P092 Methodological literature review of knowledge TÉKHNE 2014 Sachin K. Patil; R. Kant
management Research 53
20 P113 10 years of Software Architecture Knowledge The Journal of 2016 Rafael Capilla; Anton Jansen;
Management: Practice and Future 54 Systems & Software Antony Tang; Paris Avgeriou
 6 Karto Iskandar, Muhammad Ikhwan Jambak, Raymondus Kosala, Harjanto Prabowo / Procedia Computer Science 00 (2017) 000–000

Table 1. List paper (selected studies) table. (Continued)

No Id Journal Title Journal Publisher Year Author
21 P116 Knowledge management systems in support of disasters Technological 2013 Magiswary Dorasamy; Murali
management: A two decade review 39 Forecasting & Social Raman; Maniam Kaliannan
Change
22 P130 A systematic review of knowledge sharing challenges and International Journal 2016 Mansooreh Zahedi; Mojtaba
practices in global software development 23 of Information Shahin; Muhammad Ali Babar
Management
23 P141 Review: Knowledge management and knowledge MIS Quarterly 2001 Maryam Alavi; Dorothy E.
management system: Conceptual foundations and research Leidner
issues 27
24 P142 Knowledge Management performance measurement: Information 2013 Kuan Yew Wong; Li Pin Tan;
measures, approaches, trends and future directions 55 Development Cheng Sheng Lee; Wai Peng
Wong
25 P143 Knowledge Management in Startups: Systematic Literature Sustainability 2017 Piera Centobelli; Roberto
Review and Future Research Agenda 2 Cerchione; Emilio Esposito
26 P144 Does Knowledge Management Matter? The Empirical ACM Transactions on 2013 JIMING WU; CLYDE W.
Evidence from Market-Based Valuation 56 Management HOLSAPPLE
Information Systems
27 P146 Knowledge Management Revisited: Old Dogs, New Tricks ACM Transactions on 2011 ALEXANDER TUZHILIN
57
Management
Information Systems
28 P147 Towards knowledge Needs-Technology fit model for Design Science 2009 Peter Baloh; Kevin C Desouza
knowledge management systems 8 Research in
Information Systems
and Technology
29 P148 User Assisted Text Classification and Knowledge ACM Transactions on 2003 Anne Kao; Lesley Quach;
Management 58 Management Steve Poteet; Steve Woods
Information Systems
30 P149 A Framework of Knowledge Management as a Service International 2015 Muhammad Al-Qurishi;
over Cloud Computing Platform 16 Conference on Mabrook Al-Rakhami; Majed
Intelligent Information AlRubaian; Atif Alamri
31 P151 Positive Knowledge Management: Changing Perceptions International 2016 Jan M. Pawlowski
towards Knowledge Processes in Organizations 59 Knowledge
Management in
Organizations
32 P199 Big data analytics implementation for value discovery: a Journal of Theoretical 2016 CECILIA ADRIAN;
Systematic Literature Review 60 and Applied FATIMAH SIDI; RUSLI
Information ABDULLAH; ISKANDAR
Technology ISHAK
33 P208 Contributing Knowledge to Knowledge Repositories: Dual Information Resources 2009 Annapoornima M.
Role of Inducement and Opportunity Factors 28 Management Journal Subramanian; Pek-Hooi Soh
(IRMJ)
34 P212 A systematic review of knowledge management and Cogent Business & 2016 Muhammad Asrar-ul-Haq;
knowledge sharing: Trends, issues, and challenges 61 Management Sadia Anwar
35 P213 Key knowledge management processes for innovation: a VINE Journal of 2016 Vítor Costa; Samuel Monteiro
systematic literature review 36 Information and
Knowledge
Management Systems
36 P214 Artifacts in knowledge management research: a systematic Journal of Knowledge 2016 Stefania Mariano; Yukika
literature review and future research directions 62 Management Awazu
37 P215 Knowledge management in 21st century manufacturing 7 International Journal 2007 A. Gunasekaran; E. W. T. Ngai
of Production
 Karto Iskandar, Muhammad Ikhwan Jambak, Raymondus Kosala, Harjanto Prabowo / Procedia Computer Science 00 (2015) 000–000 7

Research

Table 1. List paper (selected studies) table. (Continued)

No Id Journal Title Journal Publisher Year Author
38 P216 Utilizing a systematic literature review to develop an VINE Journal of 2017 Chulatep Senivongse; Alex
integrated framework for information and knowledge Information and Bennet; Stefania Mariano
management systems 63 Knowledge
Management Systems
39 P217 Knowledge management needs security too 15 VINE Journal of 2006 Julie J.C.H. Ryan
Information and
Knowledge
Management Systems
40 P218 Convergence issues of knowledge management in digital VINE: The journal of 2014 Md Anwarul Islam; Mitsuru
libraries Steps towards state-of-the-art digital libraries 24 information and Ikeda
knowledge
management systems
41 P219 What are we managing – knowledge or information? 25 VINE: The journal of 2007 Shashi Prabha Singh
information and
knowledge
management systems
42 P220 Big data challenge: a data management perspective 64 Frontiers of Computer 2013 Jinchuan Chen; Yueguo Chen;
Science Xiaoyong Du; Cuiping Li
43 P221 Big Data Analytics: A Threat or an Opportunity for International 2014 Lesley Crane; Richard J. Self
Knowledge Management? 21 Conference on
Knowledge
Management in
Organizations
44 P222 Big Data and Knowledge Management: How to Implement In Proceedings of the 2016 Fatma Abdelhedi; Amal Ait
Conceptual Models in NoSQL Systems 20 8th International Joint Brahim; Faten Atigui; Gilles
Conference on Zurfluh
Knowledge Discovery,
Knowledge
Engineering and
Knowledge
Management
45 P223 Does big data mean big knowledge? Knowledge Journal of Knowledge 2017 David J. Pauleen; William
management perspectives on big data and analytics 65 Management Y.C. Wang
46 P224 Big Data and Knowledge Management: Establishing a The Electronic Journal 2015 Scott Erickson; Helen
Conceptual Foundation 19 of Knowledge Rothberg
Management
47 P225 The Issue of System Use in Knowledge Management System Sciences 2005 Murray E. Jennex
Systems 14
48 P226 Perancangan knowledge management system pada IT Bina Comtech 2014 Karto Iskandar; Tony; Claudia
Nusantara menggunakan blog, wiki, forum dan document Henlly Phankova
30

49 P227 Perancangan knowledge management system Comtech 2014 Karto Iskandar

menggunakan tools book review: studi kasus pada
Universitas Bina Nusantara 66
50 P230 Effective application of knowledge management system Advances in 2016 B. Nainar
for reverse center location problem 31 Computer
Applications
51 P238 Artificial Intelligence Support of Knowledge Actual Problems of 2016 Tatiana V. Avdeenko;
Transformation in Knowledge Management Systems 9 Electronics Instrument Ekaterina S. Makarova; Irina
Engineering L. Klavsuts
 8 Karto Iskandar, Muhammad Ikhwan Jambak, Raymondus Kosala, Harjanto Prabowo / Procedia Computer Science 00 (2017) 000–000

Table 1. List paper (selected studies) table. (Continued)

No Id Journal Title Journal Publisher Year Author
52 P270 Implementing a Knowledge Management System in a Journal of Technology 2009 Kimberly Stauss; Tommy
School of Social Work: The Possibilities, Challenges, and in Human Services Milford; Vaughn DeCoster
Lessons Learned 11
53 P281 Knowledge and Knowledge Management in the Social Journal of 2012 Jeff Hemsley; Robert M.
Media Age 67 Organizational Mason
Computing and
Electronic Commerce
54 P284 Barriers and facilitators to the use of knowledge Behaviour & 2010 Leela Damodaran; Wendy
management systems 13 Information Olphert
Technology

These 54 journals were collected in the span of about 2 decades. The year distribution and number of journals
selected can be seen in Table 2. Most of the fifty four selected journals in the last 5 years, the percentage indicated
that 74% (40 journals) is distributed recently. The year that most of the selected journals is 2016 with 24 journals.

Table 2. Publication year table.

Year #Journal Year #Journal
2001 1 2011 1
2003 1 2012 2
2005 2 2013 4
2006 1 2014 5
2007 2 2015 4
2009 3 2016 24
2010 1 2017 3

4. SLR Result

The section four presented the report about discussion review findings of SLR result. Based on 54 papers
collected, an investigation was conducted to answer RQ1: what are the current issues related to knowledge
management system (KMS) research topic? Researchers recognized 14 issues related to KMS work. This 14 issues
are shown in Table 3. This table is sorted by Issue Id that was found sequentially by researchers.

Table 3. List issue table.

No Issue Id Issue Description
1 I01 Evolving KMS capabilities and features
2 I02 Barrier issue to the implementation of KMS
3 I03 Intention to use KMS
4 I04 KMS as a tools in getting the required information (Retrieval
knowledge / information mechanism)
5 I05 Big Data in Knowledge Management
(Creation, analytic, computing, tools, content)

6 I06 User lost critical knowledge

7 I07 Giving bad advice to user and influence of managerial actions
8 I08 Security issue in KMS
9 I09 Adoption to new technology for KMS
10 I10 Dissemination and various of KMS technology used
11 I11 KMS applied to social life areas, complex and dynamic environments
12 I12 Investments and costs of KM Systems
13 I13 KM performance measurement
14 I14 How KMS support and improve Knowledge Management Process
 Karto Iskandar, Muhammad Ikhwan Jambak, Raymondus Kosala, Harjanto Prabowo / Procedia Computer Science 00 (2015) 000–000 9

The 14 issues were obtained from 54 papers that were read and found the issues that were discussed in the paper.
A paper might have only one or more issues. The paper relationship with the issues can be seen in Table 4.

Table 4. Matrix between paper and issue table.

Issue
No Paper Id
I01 I02 I03 I04 I05 I06 I07 I08 I09 I10 I11 I12 I13 I14
1 P001 √ √
2 P016 √ √
3 P026 √ √
4 P027 √ √ √
5 P028 √
6 P029 √ √
7 P032 √ √
8 P037 √
9 P044 √ √ √ √ √
10 P047 √ √ √ √ √ √
11 P056 √
12 P063 √ √
13 P070 √ √
14 P084 √ √ √ √
15 P085 √ √
16 P086 √ √ √
17 P087 √ √ √ √
18 P089 √ √
19 P092 √
20 P113 √ √
21 P116 √ √ √ √ √
22 P130 √ √ √ √
23 P141 √ √ √ √ √ √ √ √ √
24 P142 √ √ √
25 P143 √ √ √ √
26 P144 √
27 P146 √ √ √ √ √
28 P147 √ √ √
29 P148 √ √ √ √
30 P149 √ √ √
31 P151 √ √ √ √
32 P199 √ √ √
33 P208 √ √ √
34 P212 √ √
35 P213 √ √ √ √
36 P214 √ √ √ √ √
37 P215 √ √ √ √
38 P216 √
39 P217 √ √
40 P218 √ √ √ √
41 P219 √ √ √
42 P220 √ √
43 P221 √ √ √
44 P222 √ √ √
45 P223 √ √ √ √
46 P224 √ √ √
47 P225 √ √
48 P226 √
49 P227 √
50 P230 √
51 P238 √ √
52 P270 √ √
53 P281 √ √
54 P284 √ √
10 Karto Iskandar, Muhammad Ikhwan Jambak, Raymondus Kosala, Harjanto Prabowo / Procedia Computer Science 00 (2017) 000–000

To answer RQ2: what are the top ranking for future research topic in knowledge management system (KMS)
area? The data collected from Table 3 is analyzed and grouped according to the issues and sorted by the number of
papers. Then the researchers take up the three most discussed issues of the paper. The order of the issues and the
number of papers that were discussed can be seen on the graph of Figure 3.

Fig. 3. Graph Current KMS Issues.

5. Conclusion and Suggestion

In this study, we presented an overview of the current knowledge management system (KMS) issue publications
by conducting a systematic literature review study on articles written during the last 2 decades. All relevant papers
selected are 284 papers and categorized as 'studies found'. It then filtered by abstract into 176 papers categorized as
'candidate studies', and finally filtered by reading the full text into 54 papers categorized as 'selected studies'.
Based on 54 papers collected, an investigation was conducted and then analyzed into 14 issues as the most
discussed topic related to KMS. The 14 issues are: (1) Evolving KMS capabilities and features, (2) Barrier issue to
the implementation of KMS, (3) Intention to use KMS, (4) KMS as a tools in getting the required information,
(Retrieval knowledge / information mechanism), (5) Big Data in Knowledge Management, (Creation, analytic,
computing, tools, content), (6) User lost critical knowledge, (7) Giving bad advice to user and influence of
managerial actions, (8) Security issue in KMS, (9) Adoption to new technology for KMS, (10) Dissemination and
various of KMS technology used, (11) KMS applied to social life areas, complex and dynamic environments, (12)
Investments and costs of KM Systems, (13) KM performance measurement, and (14) How KMS support and
 Karto Iskandar, Muhammad Ikhwan Jambak, Raymondus Kosala, Harjanto Prabowo / Procedia Computer Science 00 (2015) 000–000 11

improve Knowledge Management Process. This result answers the research question 1 i.e. what are the current
issues related to knowledge management system (KMS) research topic?
To answer the research question 2, the top three rankings for future research topic in knowledge management
system (KMS) area are: (1) 29 papers of Evolving KMS capabilities and features, (2) 23 papers of Big Data in
Knowledge Management, (Creation, analytic, computing, tools, content), and (3) 21 papers of Adoption to new
technology for KMS. This indicated that in the field of KMS, the most research intended to explore the features
related to the ability of Knowledge Management itself. Then followed by big data research trends that are booming
in this digital era. Finally, research related to the use of technology that supports knowledge management process is
widely challenge discussed. These three issues are the most contemporary research issues in KMS-related projects.
This study experienced some limitations in finding the related literatures that cannot be accessed. Therefore, the
study suggests to do research with a comprehensive database in order to get a deeper reality resources of the KMS
issues. This work was undertaken during time period of early 2017 and may be used as a research reference for the
next 5 to 10 years. Further literature studies are required to renew this research eventually.

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