8/26/22, 11:23 PM Your Results for "Multiple Choice Questions"

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Business Communication: Concepts,
Cases, and Applications, 2/e 40% Correct of 10
Scored items:
4 Correct:
40%
Location on Chapter 9 > Multiple Choice Questions
6 Incorrect:
60%
Site:
Date/Time August 26, 2022 at 5:53 PM (UTC/GMT) More information about scoring
Submitted:

1. Business letters produce immediate effect because they are:

Your Answer: informal

2. Letters that please the receiver are called:

Your Answer: good-news letters

3. The purpose of a “no” response letter is to leave the reader with:

Your Answer: minimum disappointment

4. Form letters are also known as:

Your Answer: formal letters

Correct Answer: persuasive sales letters

5. A memorandum (memo) is considered a brief form of written communication for:

Your Answer: legal use

Correct Answer: internal use

6. Simplicity in writing means essentially:

Your Answer: plainness

7. Writing a letter with “you-attitude” means writing:

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8/26/22, 11:23 PM Your Results for "Multiple Choice Questions"
Your Answer: from the point of view of the writer
Correct Answer: from the point of view of the reader

8. Good business letters are characterized by the following personal quality of the writer:

Your Answer: seriousness

Correct Answer: sincerity

9. The simplified style business letter has:

Your Answer: a salutation

Correct Answer: a subject line

10. Modern business letters are usually written in:

Your Answer: simplified style

Correct Answer: full-block style

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