Conflict management and resolution Video

Conflict, an essential to an effective group’s cohesion, helps:

common value
1. Identify areas of common ____________

2. Provides greater group ______________ through shared belief.

stability

3. Balance differences between extreme positions

roles
4. Clarify __________ and structures

The five strategies are:

problem
1. Separate the person from the _________________________.

issues
2. Focus on the ______________, not the intent or personal position.

options
3. Generate a variety of _________________.
4. Base agreement of objective criteria.
5. Prepare for failure before it happens.

Separate the person from the problem.

calm
1. Use a neutral, __________ of voice
2. Talk about the problem, not the person.
listen
3. _________
4. Relationships need to be _______________.
preserved

Focus on the issues, not intent or personal position.

1. Not calling names

I Statements
2. Making _______________________, not ‘you’ statements
3. Not assuming motive
4. Using humor appropriately
5. __________________
Apologizing if necessary
Generating a Variety of Options
1. Asking ____________________
questions
options
2. Allowing time to investigate _______________
3. Establish options
4. Ensure equal opportunity to present options

Base agreement on objective criteria

idea
1. Allow all members to put forward their ____________, information, or options

assume
2. Don’t _________________ someone has to win or loose
3.
time line
Maintain a __________________.