PHILIPPINE CHILDREN’S MEDICAL CENTER

Quezon Avenue, Quezon City

QUALITY MANAGEMENT OFFICE

COMPLAINT RESOLUTION REPORT

Department: _______NSO_______________ Date of Submission of Report: ____July 13, 2022___

Unit/ Process Owner: ______Triage________ Source of Complaint: Customer Satisfaction Report_

TURN- AROUND MEASURE OF

RESULTS OR
TIME for INTERVENTION/S EFFECTIVENESS
COMPLAINT OUTCOMES OF
RESOLUTION OF MADE OF THE ACTION
SUCH ACTION/S
COMPLAINTS MADE
‘Hindi marinig yung 1 day Coordinated with Triage customer No recurrence of
speaker’ educational media if satisfaction same complaint
they lend a louder
speaker.

Notes:
1. Units are required to submit corrective action with objective evidence for all non-conformities within 7 working days at the
QMO.
2. Additional sheets of paper may be used for corrective action, RCA and correction.

Prepared By:

______Raymond R. Doble, RN______

Signature over Printed Name/ Date

Reviewed By: Approved By:

______Noemi Fe T. Santos, RN______ ___Francis S. Dela Cuesta, RN, MAN___

Signature over Printed Name/Date Signature over Printed Name/ Date

DOQS-PCMC-CRF20
150518 Rev.