11/21/22, 2:08 PM about:blank

Chat Transcript
Axis Bank Support
Welcome to Axis Bank Support, our customer support executive will be with you shortly.
Me

hi
Shivam
Greetings for the day! Welcome to Axis Bank Retail Banking Chat support. We are Dil Se Open. I am
Shivam, how may I assist you?
Shivam
How may I help you today?
Me
hi shivam there is 43659 gst for my account charge yesterday
Me
436.59
Shivam
As I check that you are concerned about the consolidated charges levied on your account. Am I right?
Me
Yes. it is for ECS mandatory. Am I right?
Shivam
I understand you and I will be happy to assist you regarding this matter.
Shivam
Before I proceed with the Chat, Is it okay if I address you by your first name Sindhan?
Me
sindhan is okay. my account last 4 digit is 2466.
Shivam
Thank you for the above details.
Shivam
I request you to stay online as I am checking the information for you. Appreciate your patience.
Me
ok
Shivam
Yes, as I can check there are the charges of Rs. 436.59/- + 18% GST has been deducted as
consolidated charges.
Shivam
I am sharing you the break-up for the same kindly stay connected.
Shivam
The charges are as per below :
Me
ok
Shivam
NACH/ECS Return Fees:- Rs. 500.00/- for the period of 09-2022 in which appropriated is Rs.
431.92/-.
Shivam
Also, you can check the details of charges through Internet Banking by following the below mentioned
steps:
Log into Internet Banking >> Accounts >> Operative >> Select Account >> View Account
Charges >> Go.
Shivam
You can check the fees and charges via this link : https://www.axisbank.com/service-charges-and-fees
Shivam
If you are not having sufficient fund at the time of due date the ECS gets rejected.
Shivam
You need to maintain the funds prior one day of due date to avoid this charge.
Me
okay. i understood. how I cancel this automatic activation?
Me
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11/21/22, 2:08 PM about:blank

for the same.

Shivam
I regret to inform you duet o limited access, I am unable to check auto debit details of your account.
Shivam
I would request you to visit the branch to cancel/ Stop the ECS & fill the ECS cancellation/stop
payment form.
Shivam
You may get customer request form by given link: https://www.axisbank.com/download-
forms/accounts
Shivam
Is there anything else I could assist with?
Me
which branch i need to visit axis or SBi which this trasfer will reflect?
Shivam
You may visit any nearest Axis Bank branch.
Shivam
Kindly carry your valid Photo ID proof for hustle free service.
Shivam
Please let me know, if I can honor myself with any other concern of yours.
Me
is it possible to do the same? are you sure?
Shivam
Yes, ECS/NACH can be stopped through branch only..
Shivam
I have shared all details above.
Shivam
You may check it for your better understanding.
Shivam
I hope you understand.
Me
You me by any branch? not the home branch. Am I correct?
Me
mean
Shivam
It seems that you are missing details.
Shivam
Are you getting my reply?
Shivam
I have mentioned above that you may visit any nearest Axis Bank branch.
Shivam
If you wish to visit your home branch.
Me
im double checking. becasue you are saying but branches are rgretting. for all issues. thats why im
reconfirming
Shivam
Yes, you may visit there as well.
Shivam
Ok.
Shivam
Is there anything else?
Me
okay. thanks
Shivam
The reference number for this interaction is 305889163.
Shivam
It was a pleasure interacting with you. We are always open to help you. Thank you for contacting Axis
Bank chat support. We appreciate your patronage with Axis Bank. Hope you have a great day ahead!

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