Pre-Interview Questionnaire

Customer Service

We thank you for your interest in Inspire startup Kredivo. Prior to your interview with us, please complete
the below questionnaire and return it via email to the names listed at the bottom of this form.

____________________________________________________________________________

● Please estimate the time of your commute to work in the morning and home from work in
the evening our office is located in Tomang Raya Jakarta Barat? 10-15 mins
● Willing to follow the company when moving location? Yes
● Please rank your skills for each of the below items (1 is novice and 10 is expert):

Google Apps Platform :5

Google Sheets :5
Google Docs :6
Google Slides :6
Google Drive :6
Google Gmail :7
Microsoft Word :7
Microsoft Excel :5
Microsoft Powerpoint :7
JIRA :-
Zendesk :-
Freshdesk :-
Intelix Phone System :-

● Please rank your skills for each of the below items (1 is novice and 10 is expert):

Inbound calls to provide customer service and support: 5

Learning and adapting to a new products and services: 7
On-the-spot problem solving for customers: 7
Multi-tasking in a very busy, demanding office: 7
Dealing with stress and high activity volume in a busy, demanding office: 7
Using web and mobile apps to become more efficient at your job: 7
KPI’s achievement: 7

● In your current or most recent job, what is the title of the person you reported to?
 ● Why do you wish to leave your current job? Or why did you leave your most recent job?
Please briefly explain.
I want to have other experience in other city
● Please list the 2 most important things to you when deciding what job you will accept. List
them in order of importance.
1. Base pay
2. Company stability

● Have you ever had either directly or through friends/family exposure to a start-up company
before? If yes, please briefly explain. No

● Are you comfortable operating in a startup company environment that requires regularly
long work hours and frequent weekend project work? A typical work weekday for us begins
at 9am and ends between 8-9pm. Yes

● What is your current monthly salary? ( Net or Gross ) Base pay umr solo RP.2.040.000

● Are you paid additional bonuses or commissions? If yes, please describe. Please clarify if
the amounts are before or after tax withholdings. Yes like shifting allowance, holiday pay

● What other benefits do you receive? Examples include healthcare, allowances. Bpjs
kesehatan dan ketenagakerjaan

● For all the amounts listed in questions above, if we request it, would you be able to provide
payslips, bank statements, or other official evidence to our HR department? Yes

● If you were to accept an offer of full-time employment, what is your earliest start date? As
soon as possible

Please return this completed form to the below people. Thank you kindly and we look forward to
being in touch.

To : yunita.rachmawati@finaccel.co

Cc to : bianca.addyguna@finaccel.co
asterika.windiasih@finaccel.co
dennis.hermawan@finaccel.co